每天清潔，並在 匹玆堡飛往 台北市的機艙內安裝HEPA高效濾網
缺點： "Breakfast could have been better"
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "33" seats"
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Movie selection"
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "The crews were very kind and helpful."
缺點： "Cabin crews need to learn how to smile."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Perfect in all aspects. Will use them again for all my flights."
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Friendly and helpful"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "服務 電影 雪糕"
優點： "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
缺點： "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "Comfortable and service was pleasant"
缺點： "Like all of it except lack of vegetarian option for food"
優點： "JAL doesn't disappoint!"
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "That it was comfortable."
優點： "Very good"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
缺點： "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
缺點： "Some turbulence awoke us midway through the overnight flight."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "Good solid flight on a relatively comfortable plane"
缺點： "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
優點： "Great service. Great seat."
優點： "Not much really"
缺點： "Boarding, food, seat comfort. Essentially everything"
優點： "Good food good movies"
優點： "Food, clean plane, Nice staff"
優點： "Friendly crew. Plane well maintained"
缺點： "Delay, poor boarding"
優點： "Organized overall"
缺點： "Cabin way too cold"
缺點： "Same problem as the first segment (see above)"
優點： "We loved everything about our flight, plane was so quiet and service was amazing"
優點： "This Airline is one of my favourite."
缺點： "Good service and decent planes.Hardly any delays."
優點： "Everything was perfect!!! I have no remarks!!!"
優點： "Ahead of time, all the way!"
缺點： "Long lines and very slow"
優點： "everything was perfect"
缺點： "I did not enjoy sitting right at the back (back seat). It was very cramped and noisy as people were constantly using the toilets. But not only that, there was a passenger seated in the middle seat who was not well and she kept feeling nausea and wanting help but the crew did not know what else to do having asked if there was a doctor on board. But they were not very gentle with her in their responses. I am not sure if this had anything to do with the fact that she was a muslim dressed in traditional gear."
缺點： "Flight was delayed 4 hours. Given that you don't usually book onward travel with Turkish, it made a mess for me--doubled my cost to get the rest of the way home."
優點： "Good entertainment system with lots of options."
缺點： "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "I already posted my remarks above"
缺點： "Same wrote above"
缺點： "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
優點： "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
缺點： "No complaints"
優點： "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
缺點： "No complaints"
優點： "The seats were comfortable, food was ok . Staff were friendly"
缺點： "The service was a bit relaxed, with kids I had a little hard time getting attention promptly"
優點： "Great experience for my first international flight."
優點： "Attentiveness Professionalism"
優點： "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
優點： "pleasant flight attendants good food food always available which is nice for 11+ hour flight superb selection of movies"
缺點： "Turkish Air desk at airport gave us incorrect information that nearly made us miss our flight"
優點： "Plenty of room for the legs."
優點： "Service, food and programming"
優點： "Crew are always available and helpful"
缺點： "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."
優點： "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
缺點： "My TV remote was broken. I could have used next seat but was too lazy."
缺點： "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as, if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
優點： "friendly crew and superior service"
缺點： "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
優點： "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
缺點： "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
優點： "Flights left on time. Boarding was good."
缺點： "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
缺點： "Very very cramped"
缺點： "There is nothing I've didn't like"
缺點： "The representatives did not encourage an organized line to handle their passengers. They let people storm their office and usually helped those speaking Croatian first."
優點： "Crew nice, seats ok"
缺點： "Dirty! in seat pockets had trash on two flight in both my seat and wives seat. The tvs in the seats were filthy, hazy, smudgy. Just didn't look like they clean well in between flights"
優點： "Friendly crew."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Crew need to smile a bit. And even if you don't choose the food in advance, there should be vegetarian option."
優點： "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
缺點： "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
優點： "quick and easy boarding - nice staff."
優點： "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
缺點： "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
優點： "I liked most of the processes but only boarding process was complicated."
優點： "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
缺點： "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."
優點： "Everything! Voted best airlines in Europe for a reason!"
缺點： "Nothing! Everything was great"
缺點： "Connection was too long to Dubai"
優點： "Flying crew very helpful extremely nice."
缺點： "They charge me $170.00 without telling me! Very upsetting . People who check us in not helpful at all ( especially managers)"
優點： "Nice food"
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "Too hot inside the aircraft"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Lovely crew, very helpful"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "The crew!!"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Very friendly and helpful crew."
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "Wifi on Board"
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
優點： "Booked extra room seat which gave me good room for seating"
優點： "Lovely staff, good food, great movies."
優點： "Pleasant flight"
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "Flight was on time and quick and comfortable"
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
優點： "was very quick"
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "The crew were pleasant"
優點： "Everything - Checkin, crew, food, entertainment"
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
優點： "Same as above"
優點： "Very good flight, excellent service and good food."
優點： "leg room economy compared to KLM"
缺點： "full flight, no upgrade possible"
優點： "Crew was excellent"
缺點： "Economy was very tight! Seats were uncomfortable"
優點： "The Consistency!"
缺點： "Location of the gates in Charlotte are always so far away from one another!"
缺點： "More leg room"
優點： "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
缺點： "Stewardess forgot to give me my coffee"
優點： "The plane didn’t crash"
缺點： "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
優點： "Nice crew and comfortable seats. It was a fairly smooth ride."
優點： "The crew was good in first but ooor in baxk"
缺點： "More room for bags"
缺點： "Another American Airlines delay"
缺點： "The baggage claim took forever. And the flight was late."
缺點： "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
缺點： "No wifi no movie."
優點： "I hated the whole experience"
缺點： "I’ve never flown American Airlines and the flight was on time."
缺點： "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
優點： "On time"
缺點： "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
優點： "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
優點： "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
優點： "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
缺點： "Flight delayed 2hrs - but no fault of the airline."
優點： "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
缺點： "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
優點： "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
缺點： "Nothing really"
優點： "Food was better than expected, entertainment options were good."
缺點： "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
缺點： "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
優點： "On time. Quick boarding."
缺點： "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
優點： "I got there on time and they didn't lose my luggage."
缺點： "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
優點： "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
優點： "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
缺點： "The movie selection didn't have anything interesting."
優點： "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
缺點： "Very tight quarters, but ok for short flight"
優點： "excellent flight. on time and no issues"
優點： "Entertainment, seating room"
優點： "The crew was very nice. It was Christmas so the flight was not full."
缺點： "It was a short flight, so it was fine."
優點： "On-time arrival; competent crew"
缺點： "Nothing; the flight was OK."
優點： "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
缺點： "No free entertainment or meals."
優點： "Good movies"
缺點： "not enough food"
優點： "I am not comfortable flying so for me, flying makes me nervous"
優點： "On time"
缺點： "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
優點： "it was ok"
缺點： "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
優點： "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
缺點： "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
缺點： "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
缺點： "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
優點： "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
缺點： "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
優點： "no problems."
優點： "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
缺點： "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
優點： "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
缺點： "See above."
優點： "On time, clean plane."
缺點： "Crew announcements are too loud! What is that all about?"
缺點： "In seat entertainment"
優點： "Hot tea to warm me up. Friendly flight attendants"
優點： "Quick flight"
缺點： "Never given complimentary beverage"
優點： "It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time"
優點： "Smooth flight & everyone was friendly!"
缺點： "More flights options"
優點： "United canceled this flight."
缺點： "If United didn't cancel this flight and then rudely answer questions about a full refund."
缺點： "Less crowded, with better two-bag carryons enforcement forces coach and more latitude for First Class."
優點： "Kind, attentive crew who were very professional"
缺點： "The armrest control for the TV embedded in the seat in front of me from Pittsburgh to Denver didn't work, so I was forced to watch sports-ball while trying to read a book/work on my laptop. There's so little space between seats that it felt like an intrusion into my personal space."
優點： "Meh. Once we took off it was fine."
缺點： "It was almost 6 hours late. Performed brilliantly like a classic United delay updated in 30 minute increments? Could have taken the next two flights and left earlier. Could have driven and got there earlier. Luckily we were able to get three really crappy seats on a later connection to Frankfurt"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The crew was very good and the seats were also fine"
優點： "Meals were decent."
缺點： "Gate crew was grumpy. Treated passengers as children"
優點： "Boarded a little early and everything was moved along smoothly and efficiently. Quick and painless. Very smooth landing."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "On time"
缺點： "whereupon it printed a boarding pass and luggage tag to Houston for a previous customer who had apparently started but not finished checking in. Now I wonder if United will actually charge my credit card for his flight?"
缺點： "I saw your email informing me that departure would be delayed almost an hour, that was sent 50 min after its scheduled departure. By then I was out of the airport, picking up my car in long-term parking, and making my miserable way back home. It was a 3 and a half hour drive to get there."
優點： "I liked the staff at united in Pittsburgh who helped solve the real mess with my reservation"
缺點： "I did not like having my flight to Düsseldorf changed to flight to Frankfurt without being told of the change. That flight was late so I missed my connection to GVA- Frankfurt is a dreadful airport"
優點： "Flight was very smooth - landed early!!"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Video controller was not working properly."
缺點： "Delay in departing Pittsburgh and also in landing in Newark. Boarding in Newark was put in a corner and United personal at the alternate counter was not polite. Delay landing in Venice and apparently at higher speed than normal, which created alarm at the firefighting statin in Marco Polo's airport."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "There was a gate change and I did not receive notification. There was no email, text or app change nor was it announced over the loud speaker. I had to get a hotel for the night and I'm flying standby in the morning."
優點： "On time"
缺點： "Everything great"
缺點： "I had 4 sets of tickets because of failures and delays"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
優點： "On time; good legroom"
缺點： "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
優點： "Short, smooth flight Efficient boarding of crowded flight"
缺點： "the wifi connection did not work."
優點： "The seats were very comfortable. The flight attendant's were extremely welcoming. I will fly United again."
缺點： "On my first flight segment there was an issue with wifi. I was not able to connect. Also, the route was unnecessarily long. I flew a different carrier home and cut 3 hours in flying time."
缺點： "Not enough legroom for someone 6'5"."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The crew was fantastic."
缺點： "The cramped space"
優點： "2 hrs late!"
優點： "Leaving and arriving on time Comfortable head rest Option to watch tv for free"
缺點： "Inefficient boarding process led to confusing lines at the gate and slow movement on the plane."
優點： "Nothing, as you sent this prematurely and my flight hasn't even left yet and was delayed by more than two hours."
缺點： "Being told we could stretch our legs and leave the plane, only to be told a minute later "never mind" because it should be "just a few minutes". That was an hour ago."
缺點： "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
優點： "Friendly service, very professional."
缺點： "The seat back in front of me had not been cleaned. Had soda all over it. I didn't really care tho. Had to sit in worse places."
缺點： "Wifi should be free"
缺點： "Everything else"
缺點： "Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint."
優點： "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
缺點： "Seating was terribly close, too close for comfort."
每天清潔，並在 匹玆堡飛往 台北市的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 匹玆堡飛往 台北市的機上會提供口罩
從 匹玆堡飛往 台北市的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 匹玆堡飛往 台北市的彈性機票