缺點： "Flight delays are always disappointing."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "Delay of check in with upgrade"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "The crews were very kind and helpful."
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Missed flight due to medical emergency"
優點： "The crew"
缺點： "Being late"
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "服務 電影 雪糕"
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "JAL is great!"
優點： "Riding on the 787 was superb."
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "customer service spoke English"
缺點： "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "Nothing at all"
缺點： "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "JAL doesn't disappoint!"
缺點： "Seat was too hard"
優點： "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
缺點： "The video monitor for viewing movies was dated."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "prompt check in , ample baggages allowances, food and overall steward services."
優點： "All was fine"
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
優點： "Food and drinks"
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
缺點： "being moved"
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
缺點： "Free Wi-Fi would be nice"
優點： "Crew very helpful. Seat was very good, food excellent."
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
優點： "The staff was amazing"
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
缺點： "No complain . It’s singapore airlines"
優點： "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
缺點： "Better food, better selection movies"
缺點： "Softer seats and more movies"
缺點： "Satisfied service friendly staff overall satisfied."
缺點： "Cramped seats, no leg room, horrible food, stupid COLD snack!"
缺點： "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
缺點： "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
優點： "Great service!"
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
缺點： "Cabin little bit cold"
優點： "The attentiveness of the flight attendants and the new plane."
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "Movie selection was great. Food was decent. Comfort was expected"
缺點： "Our seat neighbors were annoying, but nothing the staff can do about that!"
缺點： "Poor service."
優點： "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
缺點： "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
優點： "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
缺點： "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
優點： "But I got to take Qatar airline and the service was great"
缺點： "Almost missed the flight, havent noticed the passengers in prior"
缺點： "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
缺點： "Food not hood"
優點： "It was good"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
缺點： "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "Best Inflight Service Best Inflight Food Best Lounge"
缺點： "Foods serving were too slow for economy class. Not enough selections for entertainment."
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
缺點： "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "Great flight amazing service"
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
優點： "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
缺點： "Segment Delhi to Singapore."
優點： "Fast boarding"
缺點： "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "Excellent crew, efficient processes and overall relaxing"
缺點： "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
優點： "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
優點： "Exceptional service!"
缺點： "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
優點： "To be able to bring luggage up to 30 kilo's"
缺點： "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
缺點： "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
優點： "Service, food and staff were great."
缺點： "Aircraft was dated and in desperate need of a refurb"
優點： "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
優點： "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
缺點： "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
優點： "Excellent service but old plane"
缺點： "Entertainment was that good"
缺點： "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
優點： "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
缺點： "Better seats and the bathrooms were incredibly small. some of the lights did not work"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The food was so good. The crew was so helpful too."
缺點： "The seats were tight and not so comfortable."
缺點： "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
優點： "I had a great time. The best part was that my luggage reached on time!! Thank you!"
缺點： "Handling and boarding at Schiphol was pathetic"
優點： "cheuk in 快！吾使等太耐！"
優點： "The airplane The food"
缺點： "The time"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Nothing, it did not felt like an Emirates flight."
缺點： "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
優點： "I like the food, history, and the people contributing to make this country so beautiful."
缺點： "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Efficient and good actually good for airline food"
缺點： "Electronic equipment a bit out dated and below standard"
缺點： "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
優點： "Good flight on A380. Food and entertainment were great."
缺點： "We had to disembark into buses because all gates were being used."
優點： "Food comfort"
優點： "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
缺點： "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
優點： "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
缺點： "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
優點： "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
優點： "so much service, I turned down breakfast."
缺點： "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
優點： "Seating space in the plane"
缺點： "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
優點： "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
缺點： "Organisation was shocking, staff were rude and unwilling to help."
缺點： "The flight was delayed for more than the estimated time"
優點： "You give me exelent space behind the exit ..tnx"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Crew professionalism, Entertainment Flight timing Take off and landings"
優點： "The Airbus was quiet and comfortable."
缺點： "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
優點： "Second legs entertainment system was brilliant."
缺點： "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
缺點： "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
優點： "I enjoyed the attention to detail and the overall friendliness of the staff."
缺點： "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
優點： "I liked everything :) And the stuff was great I really enjoyed it ;)"
缺點： "Other than the delay in boarding, which resulted in a bit of chaos, everything went very well."
優點： "more space"
優點： "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
缺點： "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
優點： "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
優點： "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
優點： "I always see the best experience with emirates"
優點： "Airplane and staff"
缺點： "No headphones at board"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
缺點： "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
優點： "Amazing crew lounge just great airline"
優點： "The crew were pleasant and the aircraft was clean"
缺點： "Seat pitch"
優點： "Comfortable seat, good entertainment options"
優點： "Food and entertainment were consistently good."
缺點： "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
缺點： "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."
優點： "New plane, nice. Entertainment system is good but limited selection"
缺點： "Gate very far away, a good 700 meter walk! And very long immigration queue."
優點： "Short flight but full service with flat bed business class, was not expecting that!"
優點： "Flight was full, but generous seat pitch and efficient crew made the difference!"
優點： "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
缺點： "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
優點： "Ok plane, food was fine too"
缺點： "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
缺點： "食物差 設施差"
優點： "Excellent flight....painlessly"
缺點： "Bus gate on arrival"
優點： "Showing the Thai ways."
缺點： "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
優點： "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
缺點： "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Nice plan, nice crew, left on time"
缺點： "Please offer a vegetarian option for the snack"
優點： "On time and service"
缺點： "Quite a bit odd for food from dhaka"
缺點： "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
優點： "Crew friendly"
缺點： "Poor food and boarding"
優點： "seats are comfortable, service is mediocre"
缺點： "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
優點： "The crew was very kind and the service lways with a smile. The toilts clean."
缺點： "The entretainment poor. No movie options, just a couple of new movies and the rest old and no good movies."
優點： "Great carrier flown with all the others thai airways best!"
缺點： "Had to ask for blanket not on seat ready for use."
優點： "Every thing"
優點： "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
缺點： "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
優點： "Very nice crew Got free drinks and meal"
缺點： "Hard to see tv and watch movies with cabin lights on"
優點： "Mobility service help. Ground staff service with a smile"
缺點： "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
優點： "did not really like anything very much unfortunately"
缺點： "the plane was old, it had no windows on the right hand side in business class, the food in business class was terrible and the service was not warm or hospitable. they only gave me one glass of wine with my dinner and did not ask if i wanted a refill."
優點： "It was only a short flight, but Thai Airways provided full service."
缺點： "Nothing too much"
優點： "I kept my appreciation of Thai friendliness easily as I flew home. I loved watching the documentary of the late king"
缺點： "The trip was long but that was my own issue of course"
優點： "Clean, easy, and relatively efficient."
缺點： "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
優點： "Plane arrived on time and service was good!"
優點： "When boarding finally happened, it went quickly and efficiently."
缺點： "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
優點： "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
缺點： "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
缺點： "old 747, seats not very comfortable"
缺點： "Food quality"
優點： "شكرًا لكم كانت رحله جميله في الوقت المحدد والمعامله الطيبه التي وجدتها من بوكيت الى العاصمة بانكوك شكرًا لكم مرة ثانيه"
缺點： "كل شي كان ممتاز"
優點： "First class airline"
缺點： "decor inside plane looked a little dated"
優點： "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
缺點： "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
優點： "Comfortable 787 with large windows and self-dimming LCD blinds. Frequent and courteous food and refreshment service."
缺點： "Fully packed flight. Couldn't find the cool toy shops at Narita airport."
優點： "good service, good food"
缺點： "seats are getting older."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "crews were nice"
缺點： "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Nice crew , good and good"
缺點： "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
優點： "Seat worked as designed Got some sleep Crew was helpful"
缺點： "Better selection of movies; too much violence, foul language, sex and nudity - a better reflection of the food life."
缺點： "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
優點： "Seat was not comfortable"
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
優點： "All no!"
缺點： "Seats are too close!"
優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
缺點： "The accommodation/attendance from the flight crews. They looked like they have just been deployed from training."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "Flight delayed out of Singapore. Airline should have at least notified earlier so passengers can arrive later to the airport Cabin crew on board rude ‘sorry i’m too busy now’ [just asking for a glass of water] Plane then sitting at HK airport waiting for open gate Arrival timed just perfectly to prevent passengers from catching the last airport express train"
缺點： "Delay flight and slow boarding and leaving plane."
優點： "Disciplined, timeliness."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Excellent service from the crew members and quality meals + snacks."
優點： "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"
優點： "早餐是粥 很棒"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Little more leg room! A good flight overall"
缺點： "Flying time too long!"
優點： "Passengers was good."
缺點： "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
優點： "Upgraded to business"
優點： "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
優點： "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
缺點： "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
優點： "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
優點： "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
缺點： "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."
優點： "The Stewardesses were polite"
優點： "Great attendants"
缺點： "TV problem; food"
優點： "Entertainment options were good, too bad my system want working right"
缺點： "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
優點： "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
優點： "Great customer service. Very attentive"
缺點： "Lack of room"
優點： "air stewardess are friendly"
缺點： "noisy seat with people kicking my seat from the back"
優點： "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
優點： "This route is covered by an A350 which was nice to discover."
缺點： "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
優點： "Unlimited drink options throughout duration of flight; great selection of moviesmotr"
缺點： "Seat layout not very spacious; only 2 full meals offered on a 14 hr flight"
優點： "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"
優點： "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
缺點： "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."
豁免更改費用。 搜尋 北荷蘭省出發的彈性機票