缺點： "This is the best in the air"
優點： "The first meal was awesome! The second one was so-so."
缺點： "Taking care more about suitcases customers"
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點： "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
缺點： "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
優點： "As always Korean Air’s attention to detail is outstanding and impressive."
缺點： "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
優點： "Crew was fantastic."
缺點： "More frequent stops for water or drinks or at least larger cups. ."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "No, all good"
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
優點： "Service and food was good."
缺點： "would not accept my confirm check in on line"
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
缺點： "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
優點： "Korean airlines had pleasant staff and provide good food."
缺點： "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
優點： "Excellent service and delicious food and clean."
缺點： "No wifi on board. Not many movies."
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
缺點： "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
優點： "Very reliable, quick boarding"
優點： "Great service"
優點： "All. The best airline."
優點： "the flight attendants were great and it flight was smooth."
缺點： "long flight"
優點： "seat size is okay,"
缺點： "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The crew performance"
缺點： "15 minute delay"
優點： "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
缺點： "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
缺點： "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
優點： "Good service and on time"
優點： "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
缺點： "Just a minor niggle, but if the seats were a little wider it would have been perfect."
優點： "Service was good... Entertainment and food was on par with what I expected"
缺點： "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
優點： "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
缺點： "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
優點： "upgrade the food quality"
優點： "Staff was great! Great food and fed frequently. No extra charges for luggage, beer or wine. The best flight experience we have ever had! Korean Air goes out of its way to know multiple languages!"
優點： "Clean rest rooms Friendly attendants comfortable leg room"
缺點： "Very limited entertainment options for such a long flight, IAD to Seoul"
優點： "flight attendants were great"
優點： "Friendly staff"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
優點： "Service, comfort, and seat room."
缺點： "Everything was enjoyable on return flight"
優點： "Boarding was very organized, service was excellent, plane was clean"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Trying to sleep"
優點： "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
優點： "Flight was great. The service and kindness of flight attendants was the best I ever had."
缺點： "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
優點： "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Same very helpful crews good job
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
優點： "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "Very friendly and accommodating crew."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew amazing. Food was great"
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Quick efficient boarding. Smooth flight."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
優點： "So cramped. Very uncomfortable flight."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
缺點： "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
優點： "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
缺點： "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "Same as above"
優點： "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
優點： "Comfortable flight, polite crew, good selection of movies"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
缺點： "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
優點： "Once again the service from the flight attendants was perfect."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "leg space was better than with other companies"
優點： "Staff was great and plane was clean"
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Got me to the destination, long delayed.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
No pillows provided. Crew very friendly
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
優點： "The crew was excellent."
缺點： "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
缺點： "The aircraft was very cold and chilly."
缺點： "A comfort kit on a ultra long haul flight goes a long way"
優點： "the crew is fine. The seat was OK standard."
缺點： "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
優點： "The crew is usually really good."
缺點： "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
優點： "Crew , amenities and food"
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
缺點： "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "Movies selection was great."
缺點： "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
缺點： "Cabin little bit cold"
優點： "Punctual flight with friendly crew."
優點： "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
缺點： "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
缺點： "Delayed 2 hours behind schedule"
優點： "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
缺點： "Please move this service to DFW and displace the rubbish transatlantic service that is there"
優點： "great crew service. my first time flying with singapore airlines and they delivered"
缺點： "There was not much leg room in the seatings"
優點： "Liked the service"
缺點： "Nothing special."
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
優點： "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
優點： "Personal Touch!"
缺點： "No such!"
優點： "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
缺點： "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "Crew was very friendly and good service."
優點： "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
優點： "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
缺點： "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
優點： "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
缺點： "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
優點： "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
缺點： "Can't think of anything:)"
優點： "Thanks once again for a comfortable flight homs"
優點： "Price and convenience."
缺點： "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
優點： "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
優點： "The service"
缺點： "The quality of the red wine"
缺點： "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
優點： "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
缺點： "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
缺點： "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
缺點： "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."
缺點： "The entertainment options were not reflected online"
缺點： "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
缺點： "Better movie selection"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Quality of food was good"
優點： "Bigger space for legs room"
缺點： "The food"
缺點： "Space between seats - boarding time - food quality"
優點： "On time flight times"
缺點： "Have better movie selection."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "The crew was very attentive."
缺點： "There were not a lot of movie options."
優點： "Flight is online"
缺點： "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
缺點： "Food was little disappointing this trip..."
優點： "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
優點： "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
缺點： "Orderly boarding"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Crew was very accommodating!"
缺點： "Just being in the plane in general. Sitting for 12 hours is really uncomfortable"
優點： "Good Service and Very Polite"
缺點： "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
缺點： "The food was sad and mushy."
優點： "Everything including the attendance supper service"
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
缺點： "Delay for 1 and half hour"
優點： "Everything- from customer service to comfort"
缺點： "Food could be better. Might consider to add ice cream as desserts. Cakes for desserts were tasteless. Need to provide bottled water instead of pouring water half full. ANA beats EVA in these little extra details."
缺點： "the boarding was a mess because there are two very close schedules in 12am"
缺點： "Food ia not that good. Need to have more flavoryy"
缺點： "Flight was too long."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Service and boarding were very nice and smooth. Food and entertainment were excellent."
優點： "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
優點： "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
缺點： "It was just long but it’s understandable because of the distance"
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
優點： "Onboard foods and entertainment are good."
缺點： "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
優點： "Business Class Food Service"
優點： "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
缺點： "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
優點： "Food. Entertainment"
缺點： "Flight atten"
優點： "Very courteous crew and seats are comfortable."
缺點： "For an economy seat it’s good enough for me."
缺點： "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
優點： "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
優點： "chicken fried steak was actually good."
缺點： "had some difficulty understanding attendants' English."
優點： "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
缺點： "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
優點： "Crew was very interactive with my 2 year old."
優點： "Check in procedure in Los Angeles can’t get any worse"
缺點： "If check in crew knows what to do, as simple as that."
缺點： "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
優點： "Charming and respectful crew"
缺點： "Everything's ok"
優點： "It's very comfortable and the flight service is excellent."
缺點： "Offer more snacks"
優點： "The seat was so hard for a really long flight"
優點： "Asiana staffs are so great with good service!!"
缺點： "Everything was good"
缺點： "Better/more snack options."
缺點： "It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz"
優點： "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
缺點： "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
優點： "The flight got attendants were polite."
缺點： "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
缺點： "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
優點： "Legroom was spacious"
優點： "Good on-demand entertainment system, safe flight"
缺點： "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
優點： "Very nice and clean. Crew was helpful and readily available. Excellent choice for my family for our first trip to Asia."
缺點： "The seats could have used a little more cushion."
優點： "Flight attendants doing their best."
缺點： "Your food quality is declining. I have some second thoughts now referring the airlines to friends."
缺點： "Nothing. Our experience is very satisfactory"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "The food was great and the crew were all very polite and friendly."
缺點： "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
優點： "Served only two meals lady's keep off lights so everyone sleep tv don't work well"
缺點： "See above not best but good did serve wine with food"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Like Asian service. Superb! I had a comfortable flight."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
缺點： "Nothing worth mentioning, everything was really good."
優點： "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
缺點： "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
優點： "The crew are the best and attention is also excellent"
缺點： "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
優點： "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
缺點： "Nothing to complain."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "the service of the onboard crew"
缺點： "the flight was delayed"
優點： "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
缺點： "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
優點： "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
缺點： "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
缺點： "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"
優點： "Good food choice"
缺點： "Length of flight but you can't do s thing about that! Lol"
優點： "Overall, most liked - food"
優點： "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
缺點： "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
優點： "Helpful and kind crew."
缺點： "Uncomfortable economy seats and lackluster entertainment."
缺點： "More options for tv shows such more episodes for korean tv shows like running man. Etc."
優點： "Gave alot of food!"
缺點： "didn't have much inflight entertainment"