搜尋北海道飛往台北 臺灣桃園國際機場的便宜機票

缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."

缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

缺點： "Mid night snack can be improved, it’s too small a portion."

優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."

優點： "The seat was great."
缺點： "Overall, it was a great experience. Boarding is very fast compared to US airlines."

優點： "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
缺點： "Flight left a little bit late."

缺點： "Cabin to hot"

缺點： "Did not like emergency exit seat."

優點： "Friendly staff and decent size."
缺點： "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."

優點： "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
缺點： "Seats are cramped and small"

缺點： "If there was no delay."

優點： "Crew was amazing"
缺點： "The boarding"

優點： "Plenty of legroom in economy."
缺點： "Vegan food option unimaginative. Tomatoes used in every dish!"

優點： "Never take it"

缺點： "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."

優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."

優點： "Slept much of the time"
缺點： "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."

優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."

優點： "Zero"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."

優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."

缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"

優點： "Their service"
缺點： "Foods"

優點： "Very efficient"
缺點： "Food was not good"

優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."

優點： "Everything"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"

優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."

優點： "I enjoyed the hospitality and attention to detail."

優點： "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."

優點： "Very good experience with ANA."
缺點： "None"

優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."

優點： "Was a smooth flight, good flight crew. Tasty food too"

優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."

優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."

優點： "Flight spot on time."
缺點： "Can't think of a better thing"

優點： "Hospitality of the staff was superb. Nice and clean cabin."

優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"

優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."

優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."

優點： "Efficient, courteous crews,"
缺點： "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."

優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
缺點： "Nothing"

優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."

優點： "I love ANA airlines ❤"

優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."

優點： "EVERYTHING!"

優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."

優點： "Not overcrowded"
缺點： "Short flight, needed to purchase food"

優點： "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
缺點： "No instructions on how to use the remote for the television."

優點： "The plane they used was B-787"
缺點： "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"

優點： "機組人員很貼心"
缺點： "無"

優點： "提供牙刷、拖鞋、眼罩的設備，不用怕肚子會餓!"

優點： "Boarding on time and the flight arrived earlier than schedule."

缺點： "桌子太小。菜盤太擠。包裝蓋子都不好放。椅背袋資料太多太擠。盤子等太輕容易翻倒。"

缺點： "飛機太簡單"

缺點： "機組人員服務態度可以再加強"

缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"

優點： "飛機降落技術不錯"

優點： "飛機新，"

缺點： "Delay for 1 and half hour"

缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"

缺點： "沒有機上娛樂"

優點： "請空姐給枕頭跟毛毯，雖然他很忙還是很快送來了"
缺點： "咖哩餃是冷的，難吃"

優點： "服務很棒"

缺點： "班機delay沒通知 大陸人太吵"

缺點： "The seats on the SFo -Tapei flight were very cramped."

優點： "The entertainment options were really nice. The airfare I felt was good value for the money."
缺點： "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."

優點： "On time. Efficient. Clean."
缺點： "No entertainment options-just some generic film. Couldn't even hear the film over the noise."

缺點： "Take height and weight when booking flight."

優點： "Entertainment was great, very attentive crew, good washroom, arrived on time."
缺點： "Food wasn't great."

優點： "Service, legroom, seat comfort, cost"
缺點： "Food was a bit bland and the temperature was really low for my comfort"

優點： "Comfy,nice foods, helpful crew"
缺點： "So far my flight with eva air was awesome!"

優點： "Food Entertainment had a great selection on one flight, not so good on the other Crew was very good on one flight, not so good on the other"

優點： "Staff were professional, kind and the food was much better this time. Not too salty like it was before. Blanket was great too."
缺點： "Still too cold and DRY for me."

優點： "comfy, modern interior on the plane. Staff was great."
缺點： "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."

優點： "Spacious economy seats, tasty airline food. Professional crew and staff"
缺點： "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"

優點： "It was a connecting flight, the food was good"
缺點： "It was packed. No entertainment but short flight"

優點： "Great service from check in and boarding to in-flight service and arrivals."
缺點： "Nothing"

優點： "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
缺點： "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"

優點： "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."

優點： "Stewardess are nice, courteous and attend to needs of passengers."

優點： "Got to choose my seats next to emergency exits to have the extra leg room"

優點： "I enjoyed the movies."
缺點： "I did not see any cabin crew walk through the cabin to check customer offering water or walk through for entire flight after each meal service. I wish they were more attentive since it was a very long flight. Also There was only one greeter at the end of the flight at door 1 when we exit the plane. Rest of crews were not attentive or communities at the end of the flight. Not even one single cabin crews say thank you to customers flying with EVA Air."

優點： "For travel on an 11 hour flightnon economy, I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask."

優點： "Everything, very cozy. Eva air is always worth the extra few dollars"
缺點： "Nothing"

優點： "I typically don't enjoy long distance travel, but Eva Airlines was the first airline that convinced me excellent service, safe flights, and good comfort is worth the means to get to China."
缺點： "My only qualm was the airline meal. The side dishes were tasty, but the margarine/butter used in the hot meals smells overpoweringly sweet and made me a bit nauseous."

優點： "The flight staff was very kind and quick to address my needs. In flight movies and blankets that actually kept me warm. Great experience"

優點： "Crew was nice and helpful"
缺點： "Extra charge for surfboard was outrageous, finally got it down to $100 but I will put on social media they wanted to charge me $300 for a surfboard that was under 6 foot. All other airlines for surfboard under 9'6 are only $125 maxim. So completely unfair"

缺點： "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."

優點： "The bathrooms were always kept clean. The staff was very friendly."
缺點： "The seats were a bit uncomfortable, though this is the new norm for airlines in economy class."

優點： "Efficient boarding of the plane"
缺點： "seat was too narrow & there were no upgrades available."

優點： "Great accommodations ! Very nice staff who were thoughtful and caring."

優點： "The entertainment was excellent for adult and children."

缺點： "Departure delay 45 min with no reason told"

優點： "Literally everything, except for one meal."
缺點： "The mustard chicken was disgusting. It was like eating a jar of raw mustard with hard pasta."

優點： "Easily my favorite airline for flights to Asia. Plenty of seat room in economy and possibly the world's prettiest stewardesses. Food is decent, service is efficient and friendly and the entertainment is excellent. When you factor in the price, impossible to beat, plus I really like landing in the morning much better than in the middle of the night, as it seems to minimize my jet lag. Did I mention that the stewardesses are all 10's?"
缺點： "Best airline I have ever flown, my sixth roundtrip and they never disappoint"

優點： "Headrest design"
缺點： "The kid behind me kicking my seat for 12hours straight"

優點： "The servise"
缺點： "N/A"

優點： "Long flight, but it was not too bad"
缺點： "Getting woken up when they're serving"

優點： "good entertainment options. food has improved from 2 years ago, but could still get better. on A 16 hour flight, flight attendants need to serve more water"
缺點： "food was just ok. I was not able to connect to wifi AT ALL during the flight"

優點： "機組服務人員很週到"
缺點： "沒有"

優點： "服務人員非常親切"
缺點： "飛機非常的舊，食物不好吃，感覺有跳蚤"

優點： "，很舒適餐點很棒服務很好"
缺點： "希望班機準時開行"

缺點： "食物沒有很美味，希望可以改善 !"

缺點： "雞肉餐雖然肉不多，飯很多，但是有些飯粒生硬不熟。"

缺點： "太擁擠，太多航班共乘"

缺點： "耳機很不舒服 餐點"

缺點： "航班太少. 可以增加多ㄧ點航班"

優點： "座位舒適，食物好吃，服務人員很有禮貌"
缺點： "沒有"

缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"

優點： "餐點很美味"
缺點： "航班的飛機窗有點髒，玻璃上面有上一位旅客留下的油漬"

缺點： "電視屏幕太細太舊"

優點： "艙內設備乾淨"

缺點： "電視機太小了，而且那屏幕根本很難看得清晰，太朦了。飲料沒什麼選擇，只有茶和咖啡。"

缺點： "登機分區呼叫不明確，服務人員重視販賣免稅商品遠超過服務乘客，飛機上娛樂系統沒有聲音"

優點： "服務很好"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"

優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."

優點： "New plane (airbus a350). Love the family couch."
缺點： "Crew wasn't as attentive as expected."

優點： "Good"

優點： "Comfort, space, movies"

優點： "Legroom and entertainment are nice. Seats in economy are better than average."
缺點： "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."

優點： "Enough legroom & space in economy"

優點： "Very attentive staff Plenty of movie options"
缺點： "Food was meh but that's common for airline food"

優點： "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
缺點： "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."

缺點： "Delayed one hour ..."

優點： "Nice crew, decent food"
缺點： "Very narrow seats, sitting between two mothers with crying infants"

缺點： "座長榮班機"

優點： "服務與登機手續不錯。網站預選座位與現場辦理登機手續都方便"
缺點： "座椅有點擠，娛樂系統節目不錯，但螢幕太小。餐點還不錯，只可惜我的特別餐飯沒熟"

缺點： "不論check in , 登機，等行李，所有效率都很低"

優點： "服務人員都很有禮貌.有需求都會在能力範圍內滿足."
缺點： "去回程，登機時,都有延誤"

優點： "comfort of premium economy seating in 777 ER300"
缺點： "Food service not that good."

優點： "Staff and service was great from Sapporo to Taipei. Only because we got upgraded"
缺點： "Can't complain about the free upgrade and also the service was excellent from Sapporo to Taipei. Crew and staff was great. Food not so good."

優點： "Crew was nice and polite"
缺點： "No information, lack of communication"

優點： "Food"
缺點： "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."

缺點： "delayed flight"

優點： "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."

優點： "客艙舒適"
缺點： "去程，回程，班機都延誤。"

缺點： "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."

優點： "Food was good. The screen of the first flight LAX-TPE) was big and new."
缺點： "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."

優點： "everything run very well and hardware was great"

優點： "Price was good. The plane was quiet and clean."
缺點： "Food was not very good compared to competitors. I fly a lot and I'm positive these were the smallest seats I've ever had. Understand it's economy, but for a 12 hr. flight it's difficult. Also, check-in line took almost 2 hrs, giving most of us 30 min to go through security and find the boarding gate."

優點： "FREE Upgrade to Business class from Taiwan to Yokyo"

優點： "Good crew"
缺點： "No customer service people to talk to about seating. No one ever answer the telephone"

優點： "All good"
缺點： "All good"

優點： "Cheap but much better than the Southern China airlines trip we took a couple of years ago. Airbus entertainment system worked, meals were hot, tea and beer flowed freely, seats were packed but not as tightly, restrooms stayed clean. Sit on the right side to enjoy views of Alaska and Japan coastlines and twilight fishing vessels."
缺點： "Would be nice to have pan/tilt/zoom on the front/down exterior camera feeds."

優點： "Food & water were passed out on time"
缺點： "Too full, seats were so near each other"

優點： "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
缺點： "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."

缺點： "Flight back had a 3.5 hour delay"

優點： "Our first SAS flight from Stockholm was delayed, so when we landed in Hong Kong, an agent met us at the gate and rushed with our passport to the transfer desk to help us get our connecting boarding pass, otherwise we would not have made it to the connecting flight on China Airlines to Taipei, and even our luggages arrived with us amazingly!"
缺點： "Efficient in flight shopping assistance."

優點： "The attendants were very good on the flight and they made it worthwhile to fly there..."
缺點： "The customer service guy was not professional at all...also he was very back stabbing in his dealing with the requests...cause there were many open seats in premium economy and he claimed there were none...very bad attitude..."

缺點： "I boarded 90 minutes late."

缺點： "Entertainment needed"

優點： "Crew was great."
缺點： "Entertainment was not functioning whatsoever during the 15 hour flight, not enough food choices."

缺點： "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"

優點： "A little bit better with the service but the opportunity to be great like the other airlines I experienced was missing. To be honest the plane was one of the newest model around but looking and observing at the seats and restrooms, etc, I was not impressed. I feel like it was so cheaply done and maintenance was so poor."
缺點： "Offering cheap fares does not mean poor service and being treated with rudeness and so so service. In every year that I travel, I try different airlines to see and experience. I say that this experience is the worst and will be forever be embedded/marked on my list. They should look into service more to make up for other shortcomings I observed. Really felt bad not for me but for the other people who also got mistreated with the crews rudeness and their mean attitude towards work and guest. I work in a service Industry and all I can say they are not even at par to our lowest standards in what we do at our work."

優點： "Leg room was great Luggage allowance great"

優點： "The stewardess was nice and the pilot got us home early"
缺點： "the food was gross, I got a horrible stomach ache when I got back for 3 days and a migraine. The seats were uncomfortable even though I am 5'2 pretty short but it was a painful flight. The 5 hour layover was terrible but I understand it was the shortest we could find."

優點： "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
缺點： "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"

優點： "Nothing"
缺點： "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."

優點： "The only good thing I can say about this experience with Hong Kong Airlines is that the On Board Flight Crew was very good and the IFE had a good selection of titles."
缺點： "Delays in the air and on the ground going in and out of Hong Kong. On the return trip, 4hrs to Check In from Manila because of protests in Hong Kong. Flight was 2hrs late, my luggage didn’t make the connection. 2 days, no luggage, no communication. Never again will I fly Hong Kong Airlines."

缺點： "Late arrival"

優點： "Boarding process was efficient and flight was on time."
缺點： "I'm not sure why they served a sandwich at 11pm. A simple snack would have been better. And the sandwich was pretty bad. The seats were also pretty cramped."

優點： "Quick flight"
缺點： "Tv screen wasn’t working properly"

優點： "Priority luggage pick up"
缺點： "Additional food options"

優點： "N/A"
缺點： "N/a"

優點： "I showed up to the airport 4 hours before my flight and hong Kong airlines said I was not booked for the flight that I had already paid for. They told me to call "my booking agency" which apparently was just fly.com because justfly.com had not booked my flight. I missed my flight and my vacation"
缺點： "... and now I am having to fight to get my refund. This is the most horrible travel experience I have ever had and I have a whole new outlook on websites like kayak.com and just fly.com"

優點： "機姐人員有禮貌"
缺點： "班機延誤一個多小時"

優點： "It was clean."
缺點： "Food."

優點： "Clean,crew are all kind."
缺點： "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."

優點： "A Two seater row"
缺點： "Eggs sandwich offer for breakfast rather eggs with hotdog which contains pork"

優點： "The plane was clean and the staff were very friendly! We were even a little bit early."

缺點： "On time"

缺點： "Boarding in hong kong was chaos. Different staff saying different ways to board confusing a lot of people."

優點： "Still have not flown out of Vancouver...24 hours later. Flight was delayed because of fog apparently but all other planes were landing and my connection had just landed in it. They did a terrible job updating everyone, no announcements were made so people individually had to go up to the counter. Finally after 2.5 hours of delays they said they just decided to cancel the flight and there would be another one at 7am the next morning. Once everyone got to the check in counter with their luggage they had 2 people dealing with everyone and the line up was all the way down the airport. All they needed to do was gift hotel information which was alittle slip basically saying try one of these 3 hotels. The staff member I dealt with was so confused as to why i had my checked buggage eventhough all 100 people in line had theirs and we were told it would have to be rescheduled and tagged for the morning flight. Seemed crazy how someone who worked for the airline was very confused, I spent 5 minutes explaining it to her then she ran away for 5 to speak to her coworker and came back to say I was correct. They then told everyone who was connecting in Hong Kong to call this 888 number to book their connection. The number tells you to leave a voicemail if you’re basically not calling for accounting or finance! I left a voicemail...of course no call back. You can also reschedule online it says, so I tried and it tells me that my ticket number isn’t correct eventhough it is! It’s the same one on my boarding pass and on my electronic boarding ticket. I decided I’ll just have to wait till I’m at the airport for my 7am flight...wake up to go for the 7am flight and they have delayed it AGAIN until 4pm. We are staying at an airport hotel and you can here planes consistently flying in...not sure the issue. Overall, experience has not been a good one. Staff is confused and communication is poor. I’m feeling doubtful we will ever make it to Hong Kong and Bangkok at this point."
缺點： "Only positive thing was that they put us up in a hotel because of the crazy delays."

優點： "Attentive service"
缺點： "Didn’t tell why the flight is delayed for 30 mins. All passengers boarded"

優點： "Good price"

優點： "Entertaining was great"
缺點： "The seats were uncomfortable, good thing my flight was short"

缺點： "Enhance the choice of movies/entertainment"

優點： "Crews inflight service"
缺點： "Unorganized of check in counters, on-line check in luggage drop waiting in the same line as others who needs check in, making waiting in line much longer for on line check in one"

優點： "Everything went on smoothly from the check in up to arrival in hongkong"

優點： "Plane was new and service was good!"
缺點： "For a 15 hour flight, they gave us lunch after 2 hours into takeoff and then dinner only 2 hours before landing. Portions were small too. The snack only consisted of about 10 pieces of popcorn. Next time I'll know to bring my own food for sustenance. No water offered either"

優點： "Efficient"
缺點： "No alcohol"

優點： "Excellent. This was my first international trip and first flight more than 5 hours long. It was made as comfortable as possible by flight attendants. It was a day flight so they made sure all window shutters were closed for comfortable lighting. Noise kept to minimum. Meals served were delicious for airplane meals, and had vegetarian options. Great first experience flying 10+ hours."

優點： "The food and wine was good."
缺點： "Flight attendants seemed new and unprofessional. The service was terrible on a long flight from San Francisco to Hong Kong. Seemed to run into too many turbulent and flight was not ran on time."

缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."

優點： "They serve food on a 90 minute flight."

缺點： "The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm"

優點： "Blankets"

優點： "Poor customer service in hongkong attendants goes not know what to do we were standing an hour 15 till i say come on move for they do not know what to do the test of other connections are gone and we going to manila were left"
缺點： "I wont have hongkong airlines anymore and the food is poor taste"

優點： "Comfortable, nice. Employees warm"
缺點： "They lost my luggage and the flight was delayed. Too many stuardesses on the plane."

優點： "Economy seats have decent leg room Check-in in SFO was a breeze. Didn't have to wait in-line for a long period of time."
缺點： "Food choices we're ok Delayed flights Airline app is not user friendly"

缺點： "Baggage delay"

優點： "Friendly crew. Decent food. Great entertainment. On time."

缺點： "We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited."

優點： "The Vegetarian food option was delicious! They had a lot of different movies, TV shows, and music to listen to"
缺點： "The crew was not friendly at all. They didn’t understand what we asked for. When they would come by with additional water or snacks they would speed past you so fast to avoid actually serving you."

優點： "Crew was polite and helpful."
缺點： "Why is there check in on line if it doesn’t work? I chose seat 38 and I was given 61 and I always feel sick when I flew at the back. Horrible!!! I even showed my confirmation on my phone and I was said the 38 wasn’t available anymore."

優點： "Decent plane"
缺點： "Lots of delays"

優點： "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."

優點： "30 mins early arrived..."

優點： "The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly."

缺點： "Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall"

優點： "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
缺點： "Nothing."

優點： "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
缺點： "Nothing."

優點： "Great crew and clean new plane"
缺點： "The food is a bit “unique” and entertainment options Movies are a bit outdated"

優點： "Flight is okay when it is on time."
缺點： "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."

優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."

優點： "the Japanese staff was friendly and nice"
缺點： "i am very sorry to say this but the food is simply disgusting"

優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."

優點： "The crew this time was outstanding! Also, the food improved much from last time."
缺點： "My entertainment screen did not work."

優點： "The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done"
缺點： "30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting"

缺點： "I missed my flight and had to pay more money to book another flight. I read the time wrong, it was in military time and I missed my flight"

缺點： "No entertainment"

缺點： "The same thing as above"

優點： "The crew was nice. I liked getting a bottle of water to drink."
缺點： "Everything was fine."

缺點： "There was bad toilet smell reaching where I sat."

缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."

優點： "Flight attendants were very courteous and responsive to requests. Overall, service was superb."

缺點： "The food was gross. The look and smell of it all was enough to make me just go hungry for the 5 hour flight. Airplane food is not for me."

缺點： "Delayed flight, dirty restrooms"

優點： "Average"
缺點： "Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand"

優點： "service"
缺點： "Small plane ,narrow aisle"

優點： "The price!"
缺點： "The food was ok ok"

優點： "Boarding process was really quick. In half an hour they boarded a complete flight."
缺點： "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."

缺點： "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."

優點： "Nothing!"
缺點： "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"

優點： "Many meals and movie selections which helped."
缺點： "No leg room."

優點： "In between there must be light snacks be served"

缺點： "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."

優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."

優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."

缺點： "Food, entertainment"

缺點： "The fact that this airline exists should somehow be illegal. At one point I felt like a hostage before I even got on the plane. That should tell you everything."

優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."

優點： "Space in business class"
缺點： "Cabin appointment not impressive."

優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."

優點： "I've read a lot of bad reviews of Air China. All my flights with them were excellent overall. They provided me with free transit hotels for over night layovers. The staff was friendly and courteous. The food is what you expect from any airline, mediocre. They offered a variety of multilingual movies, which I haven't seen with other airlines."
缺點： "Food could be better, but so could every airline's."

優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."

優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."

缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."

優點： "Large and clean. Beatiful stewardees."
缺點： "Not departing on time, delayed a hour to depart. But I understood because one of guest was sick while boarding."

缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."

優點： "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
缺點： "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."

優點： "This time Air China were pretty on time for both all the trips I took, in contrast to its constant delay in the past."
缺點： "The food was ok. The crew were friendly and helpful."

優點： "The crew was overall friendly, and did their best to speak English, mandarin, and Japanese to appeal to the guests. They brought drinks fairly often. And we're kind. Out of my 4 flights with them, only 1 was delayed and we arrived an hour or so late."
缺點： "The plane was not very comfortable at all. There is are zero air vents or air flow to cool you down. The media set on some of our flights were very old and non-responsive. The food... was okay. No snacks. They also have weird policies that are sometimes enforced on electronics. No portable charges and sometimes no electronics can be used at all."

優點： "Wonderful Flight I look forward to using Air China again!"

優點： "Newish aircraft and comfortable seats"

缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"

優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"

優點： "Nothing"
缺點： "Terrible service (worse than United...!!) Cattle food."

缺點： "No food for purchase. Rude service, lots of rules on board. Small movie selection."