缺點： "Breakfast could have been better"
缺點： "No additional comment"
優點： "JAL flight crew were excellent and friendly"
優點： "The crew and food both are amazing."
優點： "The crews were very kind and helpful."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "服務 電影 雪糕"
優點： "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "JAL doesn't disappoint!"
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Food was great, plenty of room, lots of movies"
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "The bathroom is super clean."
缺點： "Maybe you can make some alterations with your meal offerings."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "It seemed more spacious. Food was pretty good."
優點： "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
缺點： "Cannot say there were any negatives."
優點： "Very nice flight attendants. Good meals"
優點： "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
缺點： "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
缺點： "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
優點： "Excellent crew!"
缺點： "Better seats and food. More water please"
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
優點： "Slept much of the time"
缺點： "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點： "Take off and landing was smooth. Stewardesses were very helpful."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
缺點： "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
缺點： "The business lounge in honolulu"
優點： "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
缺點： "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
優點： "The seat was nice"
缺點： "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
缺點： "Nothing to dislike."
優點： "Food and Sitting Space"
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
優點： "service..service..service and ontime performance"
優點： "I enjoyed the hospitality and attention to detail."
優點： "Excellent, polite service, very comfortable seats."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
缺點： "crew not able to understand English"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Good experience. Crew are kind and friendly!"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
缺點： "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
優點： "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
缺點： "Today's flight was delayed and set back arrival by twenty minutes."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "The service, the plane and even the food were all top notch."
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Service was friendly and enjoyed the USB charger."
缺點： "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
缺點： "i asked a crew for a drink.. and they refused."
優點： "Flight crew were amazing! Very hospitable and attentive."
缺點： "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
優點： "Very efficient, very fast boarding. Crew was polite."
優點： "We were the first to be there in line in wheelchair yet we were the last to be assisted."
優點： "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."
優點： "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
優點： "ANA service was very good"
缺點： "the layover was very long and uncomfortable. the was you configured the trip was very bad. 20hours in japan and 8hours in Chicago!!"
缺點： "So professional during this pandemic. I felt safe the whole time. Slept like a baby, the flight was so smooth."
缺點： "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
優點： "Slept the whole way. Served wine."
缺點： "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
缺點： "Seat wasn't comfortable"
優點： "Good in flight entertainment."
缺點： "More refreshments for longer flights."
缺點： "Delays both in DETROIT and a huge delay in Shanghai."
缺點： "We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!"
優點： "Boarding so efficient we left early and arrived super early."
缺點： "WiFi on plane dropped out a lot."
優點： "No delays. Easy boarding."
缺點： "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
優點： "Clean Washroom"
缺點： "N A"
缺點： "Our itinerary was canceled"
優點： "Everything was on time & organized"
缺點： "I had to download that Gogo app to watch a move. That sucked"
優點： "The crew was great."
缺點： "The price of my ticket"
缺點： "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
優點： "The seats were awful .how many can squeeze in. .horrible"
缺點： "Room to breathe, move a little"
優點： "Crew was amazing"
缺點： "If you could figure out how to get online wifi..."
優點： "Very bad crew. Seats very uncomfortable"
缺點： "Crew could have been better"
缺點： "I missed my flight due to Tsa"
優點： "Late as usual"
優點： "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
優點： "Staff tried to be helpful"
缺點： "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
缺點： "The fact that I couldn't change flights on the day of travel"
優點： "Excellent seat assignment good leg room plane on time staff friendly"
優點： "flight attendants"
缺點： "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
優點： "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
缺點： "No Gluten free option"
優點： "Nothing... no movie, no food, just awful."
缺點： "I decided to cash in some miles for first class, what a waste. Never book first class on delta flying a short route, it’s just not worth the money. The flight attendant had the ATL attitude, if you know what I mean."
優點： "Happy to get an earlier flight - and was put in ComfortPlus"
缺點： "Small plane, no entertainment (movies, music)"
優點： "Delta is not a good place to be"
缺點： "Delta is not good on customer service"
優點： "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
優點： "Flew in First Class. Felt very pampered"
優點： "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
缺點： "The food could be better."
缺點： "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
優點： "On Tim and friendly"
優點： "Good flight crew"
缺點： "Flight was delayed with no explanation."
缺點： "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
缺點： "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
缺點： "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
優點： "Great gate crew. Cabin crew was nice, but busy. On time arrival."
優點： "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
缺點： "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
缺點： "Missed connection"
缺點： "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
優點： "Customer service very courteous and friendly."
缺點： "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
缺點： "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
缺點： "That I missed my son graduating from the Air Force"
優點： "Everything else good."
優點： "Fast boarding the plane! Great snacks! Great flight attendants."
缺點： "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
優點： "Very friendly crew."
優點： "Flight crew were nice"
缺點： "More spacing between people"
缺點： "Passenger that sat next to me occupied part of my seat."
優點： "Most of the crew were great. Responded to requests promptly. Wifi and movies I could watch on my phone."
缺點： "Seating was tight and my set back was broken. Individual screens for movies."
缺點： "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
缺點： "complimentary ear plugs for when there are crying children"
缺點： "More leg room"
優點： "The crew should have let people off first who had connecting flights."
缺點： "We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport."
缺點： "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
缺點： "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."
缺點： "Stewardess very rude"
優點： "Boarding, entertainment"
缺點： "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
優點： "Was with my husband and the crew was good"
優點： "The movie selection was great!"
優點： "Both flights were amazing!"
缺點： "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
缺點： "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
缺點： "Delays and more delays"
優點： "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
缺點： "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
優點： "Economy class seats better than UA."
缺點： "Economy class seats always have room for improvement."
優點： "Not over crowded and friendly crew."
缺點： "Comfort is ok."
缺點： "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
缺點： "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
優點： "Smooth flight with no issues at all"
優點： "Being able to board early due to husband's disability."
缺點： "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."
缺點： "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
優點： "On time"
缺點： "Very cold on board"
優點： "- Great entertainment system and choices - Timely departure and arrival"
缺點： "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
優點： "Boarding, staff, service, arrival all great"
缺點： "No issues"
優點： "Lots of space and very accommodating. The updates via email were helpful"
優點： "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
優點： "Everything was great. Comfortable seats & good service."
缺點： "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
優點： "Great crew, early boarding and early departure."
缺點： "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
優點： "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
缺點： "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
優點： "Slick boarding"
缺點： "No movies on way out."
優點： "We made it home safely"
缺點： "Service and comfort are very poor."
缺點： "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
優點： "Everything was good."
優點： "On time. Helpful at check-in and friendly staff on board."
優點： "Worst customer service I have ever experience"
缺點： "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
缺點： "They left my bag in RDU.."
缺點： "For an airline that has been around as long as they have, their customer service is lacking signicantly. Communication was lacking to the passengers. As far as helpful, I cannot say they I witnessed anyone being helpful or trying to make a pleasant experience. The flight attendants seemed lacking in knowledge, friendliness, consideration, or empathy."
缺點： "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
缺點： "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
優點： "On time"
優點： "Overall smooth trip and congenial staff."
缺點： "This is coming from a western audience but there could have been more entertainment options."
優點： "Loved that we were on time and that the counter personal were polite and patient."
缺點： "Wifi. Cleaning out back pocket of seat"
優點： "Not much."
缺點： "My baggage got lost. Don’t lose it."
缺點： "Sits not suitable for long distance travel"
優點： "All was perfect!"
缺點： "Overall, flawless"
缺點： "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Flight left on time and arrived almost 30 minutes early."
缺點： "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
優點： "Quick and smooth"
缺點： "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
缺點： "Poor food for the price"
優點： "I slept most of the way"
缺點： "They were out of the crackers & cheese snack"
優點： "Advance boarding for veterans"
缺點： "Multiple delays on departure due to traffic."
缺點： "We had to turn around from the runway to refuel because of rerouting. Added almost 2hours. We only had 1 round of complimentary snacks."
缺點： "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
優點： "The lead flight attendant was great. Great sense of humor and very informative."
缺點： "baggage delivery time at SFO is so far behind other airlines"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I miss my appointment at 1:30"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Emergency seat spacing"
優點： "The snacks that was given"
缺點： "There was a delay leaving and while we was in the air."
優點： "The United agent's help on Saturday morning from Savannah was excellent."
優點： "Smooth and very friendly flight attendants."
缺點： "Videos of procedures are so unrealistically calm."
缺點： "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Friendly service."
優點： "First class was fine - nothing too special"
優點： "Movies on personal device"
優點： "On time. Service was good"
缺點： "delay too long"
優點： "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
缺點： "I was starving and literally dehydrated. I was so thirsty."
優點： "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
優點： "Ifot like tga ser vive"
優點： "The way home"
缺點： "The way to NC. Flight attendant rude."
優點： "It was great"
優點： "New aircraft and smooth ride. Good attendants."
缺點： "My fright get canceled twice! So upset"
優點： "I had left the hospital a few hours before boarding and had to use a wheel chair. I was assisted onto the plane ad to my seat. The crew helped me when I needed to use the lavatory."
缺點： "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
優點： "It was quicker than expected."
缺點： "The staff was somewhat rude to other passengers when boarding."
優點： "Fast travel and easy boarding"
缺點： "Seating is uncomfortable and no free WiFi"
缺點： "Video screen did not work"
缺點： "Pilot landed us very hard in good weather."
優點： "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
豁免更改費用。 搜尋 北卡羅來納州出發的彈性機票