The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
-very few movie selection -not so comfortable or well cushioned seats
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Seats TOO small and hard !!!
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Left late and arrived late other than that it was good
The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "Very friendly and accommodating crew."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew was super friendly."
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "Once again the service from the flight attendants was perfect."
缺點： "Food, especially before landing"
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The food, the movies and games were really great. There should be more games, though."
缺點： "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
優點： "leg space was better than with other companies"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Very comfortable, good movie/entertainment choices, great crew"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Sat on plane for an hour after boarding. The entire 5hr flight was freezing. Even the two gentlemen next to me were cold. No headphones offered for the super tiny movie screen.
Incredibly rude crew, this after cancelling my return flight entirely and leaving me in limbo how I’d get home, even re-scheduling my after-layover flight without notice.
The space between legs is ridiculous small! I can't complain with the crew the did their job, its just the airline space for legs!!!! Never again
優點： "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
缺點： "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
優點： "No issues with this flight."
優點： "Really nice crew"
缺點： "The flight could’ve been on time and not delayed 24 hours"
優點： "Crew attentive and helpful"
優點： "Nice smooth flight."
缺點： "Tiny seats. No entertainment offered."
優點： "The crew was ok. The seats was good :)"
缺點： "Overall, a good short flight."
優點： "Crew was very nice."
缺點： "Long delay with vague explanations why."
優點： "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
優點： "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
缺點： "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
優點： "The crew very nice and helpful"
優點： "The flight was smooth and the crew was very professional"
缺點： "Have wifi available"
優點： "Informative communications during delay"
缺點： "Rushing to board resulting in bad customer service during boarding"
缺點： "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
缺點： "seats were broken, armrest broken"
缺點： "Just not very pleasant, I guess you get what you pay for"
優點： "Movies selection were good, snacks were pretty good"
缺點： "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
缺點： "Not much food offered on a long flight."
優點： "I liked that I was able to check my carry-on to for free"
缺點： "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
優點： "Uneventful and on time"
缺點： "It was very hot and did not cool down"
優點： "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
優點： "The flight is short and easy."
缺點： "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
優點： "Quick, efficient, affordable!"
優點： "Service was quick"
缺點： "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
優點： "Plane nice and comfortable"
缺點： "Sandwich for dinner"
優點： "Staff were friendly and attentive. Boarding was good - efficient and quick."
缺點： "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
優點： "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
缺點： "Was not a wheelchair waiting for Wallace."
優點： "Able to download boarding pass into apple wallet"
缺點： "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
優點： "Gate agents were very helpful and kind"
缺點： "The flight was late. Not a lot of communication as to why."
優點： "The entertainment is good; several new movies"
缺點： "The dirty seats, the awful food and wine"
優點： "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."
缺點： "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
優點： "The staff and crew were so helpful and friendly! Stress free flight."
優點： "The turkey sabdwhich was tasty. Good movies."
缺點： "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
優點： "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
缺點： "Nothing to input. All was great."
優點： "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
缺點： "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
缺點： "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
優點： "Crew were friendly and understanding"
缺點： "Flight was delayed 4 times, didn't land in ATL until almost 4 a.m. Still was charged for bags and when I called in to reschedule so I could get another nights sleep they said next flight wasn't until 10 the next day and there was charge for that. Also my flight from ATL to Boston earlier that week was delayed 3x. Overall not impressed with this connection. Meanwhile another flight to Boston from ATL left and I was not notified or selected for this change."
缺點： "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
缺點： "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
優點： "Flight attendants were very nice"
缺點： "Overbooking flights"
優點： "Excellent crew"
缺點： "Leg room"
Facilities for short connections.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
缺點： "Nothing. Flight was amazing"
缺點： "Bigger seats the new ones are way to narrow"
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "Good flight, arriving well on time."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
缺點： "They have mabaged to lost my luggage"
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The cabin crew were pretty good. That's about all that was good."
缺點： "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
缺點： "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Late as usual and not being able to take my carry-on on board and having to check it.
The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
Cameron who checked our luggage was very nice and helpful.
缺點： "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
缺點： "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
優點： "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
缺點： "Attention to detail by both the gate agent and myself."
優點： "Fast transportation and great seat"
缺點： "The air hostess were rude."
優點： "Uneventful flight! Love that!"
缺點： "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
優點： "Flight was on time"
缺點： "Carry-on luggage needs to be monitored more closely. I saw one passenger with three pieces. Meanwhile, I had to stow my bag 10 rows behind me."
優點： "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
缺點： "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
缺點： "Certain crew members could've been a bit more approachable and friendly."
缺點： "Taxi time to gate was almost half hour."
優點： "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
缺點： "Nothing really it was a great value for the price."
優點： "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
缺點： "Boarding process was chaotic"
優點： "All was ok accept they charge 32dollar for bag."
缺點： "Travel with free bag."
缺點： "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
缺點： "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
優點： "On times and good service - half-empty plane."
優點： "Seat, legroom, nice choice of movies."
缺點： "Crew was stingy with booze. Delta is generous with it. This crew acted like they were paying for it."
優點： "Fast boarding and unloading."
缺點： "Flight leaving on time."
優點： "Very pleasant and on time"
優點： "On time . No significant delays cost of ticket low."
缺點： "Tiny plane with small seats never that comfortable."
優點： "Smooth Flight"
缺點： "Delayed on both flights"
缺點： "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
缺點： "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
優點： "Ease of travel. Seamless boarding process."
優點： "Quick takeoff and landing. Very smooth ride and friendly crew."
缺點： "Flight was delayed"
優點： "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
缺點： "It was terrible. definitly not up to the standards of a first class fare."
優點： "I got there in one piece. Even made my connection (barely)"
缺點： "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
優點： "Super smooth flight that arrived on time. Nice crew."
優點： "the check in went very well and the crew seemed efficient."
缺點： "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
優點： "The flight boarded on time and arrived early. Very comfortable new aircraft"
缺點： "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
優點： "Said it all above"
缺點： "Said it all above"
缺點： "Wait time to board was delayed 20 minutes."
優點： "Everything was excellent"
優點： "Always we have a good experience"
優點： "It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options"
缺點： "Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs"
缺點： "The plane was very outdated and the food was poor. Flight attendants were very rude."
缺點： "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
缺點： "Great app, sometime it still miss a flight, suggust to provide a display sorting options, such as stops, times etc"
缺點： "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
優點： "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
缺點： "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
優點： "Love PTO, always efficient."
The trip from Athens to Montreal was fine. The food quality was not as good as I had hoped for. In fact it was by far, the worst food I have ever had on a flight. It was very high in fat content. Dinner was a cheese sandwich. The crew was friendly and the entertainment options were very good. The main difficulty was from Montreal to Boston. The plane was supposed to have a 3 hour layover. The layover was extended to 5 hours, then 5 1/2 hours and was eventually cancelled and rescheduled for the next day, resulting in a 20 hour delay. There were at least 6-8 other planes that had been cancelled as well. We were told that they could not get a crew to fly the flight. There were long lines everywhere in the airport and very few people to help or explain. I first heard of the cancellation by text message. Finding information in terms of where to go next and what was the plan was a struggle. Although we had been told that there would be hotel vouchers, transportation vouchers to the hotel and back to the airport and food vouchers, at the end, staff were suggesting we make our own hotel arrangements because, apparently the local hotels were all booked. I was one of the lucky ones who actually received a hotel voucher. After I arrived at the hotel and checked in, the reception desk informed me that the airline required at least two people in a room and that I could expect to have a roommate. As a single traveler I objected to that arrangement. I felt it was a security risk and I didn’t know if the person could be trustworthy, if they could have something infectious or if they could be a loud snorer so I couldn’t sleep. The hotel was very gracious and promised to help me in this regard but told me that it was ultimately the airline’s call. This policy puts women who are traveling solo in jeopardy. There was no well organized structure to help all the weary travelers with the issue. We all waited in line patiently as the few airline clerks helped as best they could. While the initial take off time was at 5:00 pm., by the time I arrived at the hotel it was past midnight. We had to take our luggage back and then return at least three hours in advance to check in again, go through border control, customs etc. All in all, it was an exhausting ordeal.
Everyone travels carry on only so boarding is the overhead hunger games now. Seats are so close together in economy you will be touching the passenger next to you.
優點： "Everything was great. From food to entertainment was great."
優點： "Standard flight"
缺點： "Actually prepare the plane properly for take off"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Smooth, on-time flight and okay service."
缺點： "For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind."
優點： "More opportunities to eat Tim hortons"
缺點： "Having to wait 24hra to leave Canada"
優點： "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Good wifi, movie options"
缺點： "We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs."
缺點： "Steward. & meals"
優點： "Returning to London and Paris in 2018 and hope w/ no snafus"
優點： "Seats were comfortable. Food was OK."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
優點： "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
缺點： "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
缺點： "No vegetarian options"
優點： "Boarding process"
缺點： "Cabin Crew did not provide water to hydrate the passengers but, one time on the flight from Toronto to San Francisco."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "At least there were individual tv's. The choice of movies was horrendous."
缺點： "Where to start. The first flight was canceled because the morning crew never showed up. The second flight was delayed 4 hours. The food was atrocious, there was no room and the seats were godawful. The flight attendants were nice but the gate agents were no help at all and terribly rude."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
缺點： "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."
缺點： "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "The flight was quick. Great crew."
缺點： "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
缺點： "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
優點： "The employees recognized our needs, were polite, accommodated easily to french or english, and even told people to clear the boarding area if it wasn't time for their zone to board (a major pet peeve of mine)."
缺點： "No inflight entertainment or food and really small seats. Yeah, you can pay extra for an ipad or to get food, but for most decent flights these days you get at least something to eat for free. Especially on a 7 hour flight from US to CAN. My knees nearly touched the seat in front of me. It wasn't that small of a plane, i just think they really wanted to pack us in. If they removed a row or two and gave everyone just an inch more space how much would that REALLY set them back?"
優點： "Food need to improve it's no taste and stank of meat"
優點： "Everything came on time. Staff was professional during a difficult situation"
缺點： "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
優點： "organized crew & good service"
缺點： "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
優點： "Crews were very nice. I also liked biscuits."
缺點： "Ground staff was not as nice as the crews."
優點： "Eventually they got us there."
缺點： "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
優點： "Young air hostess was very goid"
缺點： "All good"
優點： "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
缺點： "Poor ccustomer service by flight attendants and no follow up on ill passengers."
缺點： "From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
優點： "We got to our destination safely and on time."
缺點： "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
優點： "Attractive and competent flight attendants What a soft landing"
缺點： "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
優點： "I was given an upgrade to Business so what not to like. The meal I chose was a strange combination that I would not recommend - lentils with chicken and a few carrots. The crew was great."
優點： "Flight attendant's were friendly amid the circumstances."
缺點： "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
優點： "Friendly crew Newer airplane (787) On time"
優點： "It left ontime and got me to where I needed to be."
缺點： "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
缺點： "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"