缺點： "The crew of ANA was incredible. I think it is my best flying experience to Asia"
優點： "The crew took care of us during a strange virus affected flight."
優點： "Amazing crew! Great food service!!"
缺點： "Cleanliness of tray table"
缺點： "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "Crews were great. They worked fast and helpful."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Crew were very hospitable"
優點： "Pretty much everything"
優點： "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "I enjoyed the hospitality and attention to detail."
優點： "Food & Entertainment"
優點： "Very good experience with ANA."
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
缺點： "I missed it due to delayed flight from LAX"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "friendly flight attendants, clean toilets"
缺點： "the stroller take forever to show up when landing"
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
優點： "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
缺點： "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "Service was amazing."
缺點： "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
缺點： "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "Very friendly crew both on the ground and in the air."
缺點： "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
缺點： "Flight was delayed for four hours. Missed connecting flight."
缺點： "We were delayed, but I can't say it was the airline's fault."
優點： "This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others."
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
缺點： "staffs are rude, unfriendly"
缺點： "Bad food, have been throwing up, feel exhausted, unfriendly staff, not happy at all. Don’t Recommend"
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
缺點： "Wait on the airplane after arrival."
優點： "Crew members are great and the restroom is always cleaned. The seat is very comfortable. I slept for eight hours straight."
優點： "Service, people, food"
缺點： "just that the fight was late. otherwise, i would rank between ok and good (short flight). i have flown longer on china eastern on other occasions and in those cases, i would rank between good and excellent."
缺點： "Food is too sweet ..no salt."
優點： "They kept us fed and we left on time! I had a bag lost at the beginning of my trip and had it sent back to JFK so it didn't follow me around China and I got it safe and sound."
優點： "It was a real airline"
缺點： "Didn’t let you use iPhones... even on airplane mode"
優點： "very comfortable seat in business class excellent food"
缺點： "China Eastern prohibits use of cell phones to access wifi during the flight"
缺點： "I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight."
缺點： "They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?"
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
優點： "The food served it was delicious."
缺點： "Nothing to comment."
缺點： "8 hour delay, no updates. No schedules"
缺點： "Terrible service, 8 hour delay at the terminal before check in, they wouldn't tell us why our flight was delayed, didn't give us a new time, and we didn't know when the flight would be open to check in since they didn't announce anything or try to help us in any way. No sense of tourism industry, zero English, and ride personnel."
缺點： "Our flight from Beijing to Shanghai was cancelled. We were notified about 8 hours before the flight was to depart, leaving us scrambling to fix the problem. We received no explanation for the cancellation of the flight. China Eastern and Flight Network did very little to help us. They wanted to rebook us on a flight 2 days later than the one that was cancelled. Originally, we were meant to arrive in Chicago Saturday morning, and the flight they planned to switch us to would not arrive until Monday night. Since we have jobs to keep, that wouldn't work for us. We tried to get a refund for the cancelled flight but couldn't seem to find anyone who would help us. We had to pay for a new flight on our own, costing us $1800."
優點： "Great on board service and very friendly."
缺點： "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
優點： "Plane was clean and fresh. Crew was professional and courteous."
缺點： "Both legs of our round trip were several hours late and updates were nonexistent. Missed most of our appointment because of late arrival, then got home after midnight exhausted because of second late flight. Airline is OK - just don't be in a rush."
優點： "Service was good."
缺點： "Was an hour late without much explanation."
優點： "The seats were roomy for economy class."
缺點： "The time delay, they fed us our meal before lift off because we were sitting on the plane for hours."
缺點： "I enjoyed the trip from LA to Okinawa, then to China But from Beijing to Shanghai then to USA It was delay and despite I told the staff that my husband is very pro to infection they still put him at last second roll 73 and closed to all little kids some were coughing. There are some area still opened seat. Please don't take me wrong I love the kids but such incident- kids did not put on their seat bell while the airplane were taking off. I had to remind your staff. Some of those parents did sit in between but not paid close attention of their/other kids. Sophia Tse"
優點： "Services friendly.no"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "For vietnam to china worse flight i ever take in my life. I stop at one of the airport no heat. The weather was cold and 12 pm told everyone went down stair and wait for 13 hrs for next flight no seat. From vn to china has to take all my belong luaggage and wait instead of transfer. I will let everyone in the usa know that will never use your airline. i post your review in vietnamese magazine in america worse flight ever in airline. Thien"
優點： "Overall is OK"
缺點： "Too long wait time at Shanghai"
優點： "Did not like much. The crew was not the friendlyess. There was a crying baby and a loud women sitting directly behind our seats. The crew did not seem to know how to handle the lady or the crying of the baby. The annoying sound made for an the most uncomfortable flight ever. The crew did nothing accommendate us for the noise. A better seat up front, headphones or something should have been offered with out request! Even an apology for the out of control environment! Me and my mate will never take China eastern ever again! And will advise others to do the same. There were plenty of seats available to be moved too... The food was the only decent thing on the plan. The bathrooms where a mess and again the crew was horrible except maybe one, but that doesn't make up for the other 5 or so members who where suppose to be helping out."
優點： "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
缺點： "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
優點： "More food and drink choices More international appeal Free internet"
缺點： "Lack of international entertainment"
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
缺點： "TV screen stopped playing after safety guide."
優點： "It was on time! Staff were friendly."
缺點： "Outside boarding"
優點： "Crew attitude"
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
優點： "Seats were comfortable. Ticket price was cheap for business class."
缺點： "The food was terrible. They do not have any cold water or beverages. Everything was room temperature. Probably won't fly this airline again. Eva Airways has much better options."