優點： "Very comfortable; excellent service"
優點： "Amazing staff and service!"
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
優點： "Movies selection is great. Seating space is comfortable."
缺點： "Boarding process could’ve been smoother"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
優點： "The food selection, there is several pre-order meal based on diet or your religion"
缺點： "The seat pitch at least 33""
優點： "Yes the SQ802 and sQ807 was excellent"
缺點： "Returning flight food short be better SQ807"
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
優點： "Five Star Singapore Service on board the aircraft."
優點： "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
缺點： "would like regular water bottles to be available for drinking"
優點： "all of SQ"
優點： "So good to get on a flight where I can fit in the seats..."
缺點： "Cabin little bit cold"
優點： "Everything From the food to the drinks to the comfort"
優點： "Brand new aircraft, excellent service and food"
缺點： "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
優點： "Spacious economy class seating and great service"
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
缺點： "Some staff not courteous which surprised me"
缺點： "Food not hood"
優點： "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
缺點： "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
優點： "Food and good service"
優點： "Excellent service. Good food. Very attentive and responsive flight crew."
缺點： "Space was too tight"
優點： "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
缺點： "Foods serving were too slow for economy class. Not enough selections for entertainment."
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "Staff are very friendly and good ."
優點： "Friendly, attentive crew. Clean plane."
缺點： "Cramp set space. Lack of movie choices, not all had closed caption."
優點： "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "The friendliness of the staff, the food and overall the experience."
缺點： "That our bags weren't check in all the way to SEA"
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "Crew is big on service and being true professionals. Always smiling and being attentive"
缺點： "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
優點： "they even addressed me by name"
優點： "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
優點： "Cabin crew are always great"
缺點： "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
優點： "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
缺點： "Seats are tight and hard"
缺點： "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
優點： "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
缺點： "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
優點： "The overall experience was good. Crews are friendly and approachable. Food taste good."
缺點： "Beware of babies on board."
優點： "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
缺點： "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
優點： "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
缺點： "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
優點： "Food was exceptional"
優點： "The crew is really the only thing making the flight enjoyable."
缺點： "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
優點： "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
缺點： "I'm good with everything as there was really no down side"
優點： "Flight cancelled"
缺點： "Contact passengers promptly and suggest solution"
缺點： "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
優點： "The crew was great and the food was great as well!"
缺點： "More snack bags"
優點： "Crew was very friendly. Seats were comfortable"
優點： "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
缺點： "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： ""Transfer crew' got my luggage from another airline and transferred to EVA while I rested comfortably in the nearby business lounge; walked straight on board business class without breaking stride; seats recline nicely and I slept 7 hours of 11 hour flight."
缺點： "Fish was only meal option on one leg. I realize that's probably fine for your Asian customers, but you might consider a simple pasta as a second choice. There is an extra level of service in East Asia that is much appreciated by a weary traveler (6 weeks across Russia). Please don't ever loose it"
優點： "The crew is better than many, but not as “all smiles” as I remembered"
缺點： "More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy"
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "Cabin crew very nice."
缺點： "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
優點： "Perfect Landing."
缺點： "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
優點： "I travelled on Eva a few times a year, was used to and liked Eva."
缺點： "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
優點： "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
優點： "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
缺點： "Orderly boarding"
優點： "Crew was the best part. They were very friendly and helpful."
缺點： "Very limited English movie selections for such a long flight. Could not turn Chinese subtitles off for some. Very distracting. Seats in economy (according to online comparisons) are some of the best in the industry but I felt extremely cramped and uncomfortable for the entire flight. Long haul flights should not have seats this small. Also, for health reasons, all seats should have foot rests. It shouldn't be about money, people can die from sitting like that for so long. Also, the food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
缺點： "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
優點： "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
缺點： "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
優點： "Everything is perfect"
缺點： "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."
缺點： "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
缺點： "the boarding was a mess because there are two very close schedules in 12am"
優點： "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Staff was very helpful. They went above and beyond."
缺點： "the food was a shame"
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
缺點： "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
優點： "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
優點： "I like the staff."
缺點： "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
優點： "The service is good!!!"
優點： "Flight attendant service is spot on, quick and most of all, very friendly!!"
缺點： "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "comfortable flight"
缺點： "TV options and headphones"
缺點： "The seat in BC is too small should get a new plane with bigger seat."
缺點： "Entertainment system is way too old"
優點： "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
缺點： "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
缺點： "No WIFI in First class."
優點： "Amazing crew lounge just great airline"
缺點： "Moré communication about the long delay."
缺點： "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
優點： "Crew were fantastic and flight was comfortable"
缺點： "Flight was delayed by around 15 mini"
優點： "Crew service were good and kindness between FRA to BKK."
優點： "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
優點： "Surprised that for such a short flight a food snack was provided."
缺點： "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
優點： "Superb service, nice plane, confortable seats (business)"
缺點： "食物差 設施差"
優點： "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
缺點： "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
缺點： "Bus gate on arrival"
優點： "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
缺點： "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
優點： "It was fine"
缺點： "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
優點： "Service, client treatment, food"
優點： "Cabin crews & modern fleet."
優點： "Quick loading"
缺點： "Late luggage to the carousel by over an hour"
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Very nice and friendly staff. We were fed a small meal on a very short flight."
缺點： "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
缺點： "Customer service was great !"
優點： "Very efficient and attentive service . On time departure and arrival."
缺點： "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
優點： "Always a pleasant experience on this airline."
缺點： "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"
優點： "The seats were fabulous. Roomy and my girlfriend and I were indeed placed in the armrest adjoined style. Flight was quite smooth. For the difference in price I can not fathom why anyone would fly coach on THAI."
優點： "Fairly spacious, the food was nice and we were given beverage's at a good pace."
缺點： "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
優點： "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
缺點： "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
優點： "Spacious leg room when seat is in an upright position"
缺點： "Headphone connection was bad. Crackling sound was constant...at times lost sound completely."
缺點： "No wifi"
優點： "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
缺點： "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
優點： "Mobility service help. Ground staff service with a smile"
優點： "The experience starts in the Brisbane lounge. Thai Airways has the use of the Air New Zealand loung and it has to rate as one of the best. Modern, Open feeling well lot by natural light, comfortable chairs and so many electrical and USB outlets. The food is magnificent. The 787 to BKK has flat beds so it's very easy to get some sleep. Staff were attentive"
缺點： "The food was a little lacking in quality my beef tasted decidedly off! My stomach reacted accordingly 5 hours later."
優點： "Staff, service, and entertainment!"
缺點： "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
優點： "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
優點： "Plane arrived on time and service was good!"
優點： "I was on a multi-city itinerary and almost decided against biz class between Phuket and Phnom Penh. I'm so glad I decided to pay the extra $100+dollars because the seats were terrific and so was service. They created a few moments of peace and comfort on a pretty grueling itinerary."
優點： "شكرًا لكم كانت رحله جميله في الوقت المحدد والمعامله الطيبه التي وجدتها من بوكيت الى العاصمة بانكوك شكرًا لكم مرة ثانيه"
缺點： "كل شي كان ممتاز"
優點： "Liked their food, movies."
缺點： "I didnt like the way they were late each time, boarding gates were such a mess and they never started on time, seats were not as good as I thought they would be."
優點： "Courteous staff, on-time, good food and service"
缺點： "Very noisy in the cabin with babies crying and men snoring"
缺點： "Better food"
缺點： "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
缺點： "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
缺點： "Crew attitude and snacks"
優點： "Food was good, and offered even on short flights. Crew is very nice"
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
缺點： "More food choices Use real spoon, fork and knife"
優點： "Crew was friendly."
缺點： "Boarding could have been more efficient."
優點： "Check-in counter and In-flight crew were great"
缺點： "Very poor quality in-flight snacks, no IFE and wifi"
優點： "Crew very helpful and gave extra care."
缺點： "Soup was too salty."
優點： "The food was good"
缺點： "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
優點： "The experience was only okcustomer"
缺點： "Customer service needs to be improved and also online checkin (date option)."
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "Crew was nice plane was comfortable"
缺點： "I have flown to Philippines many times with other airlines i hate to say it but PAL food is terrible The flight is long already but there was almost 2 hour delay and once i arrived in Canada it took about an hour to retrieve luggage Because i couldnt charge my phone due to no functional USB at my seat i was afraid i wouldnt be able to contact hotel shuttle"
優點： "Currtious attendants."
缺點： "Dis orderly lines. Too many long lines"
優點： "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
缺點： "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
缺點： "No movies in thePR301"
優點： "Great service."
優點： "Add veggie food as an option for vegetarians people"
缺點： "To cold and no veggie food"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
缺點： "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
優點： "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
缺點： "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
優點： "On time arrival"
優點： "Flight crew did a great job."
缺點： "Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent."
優點： "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
缺點： "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."
優點： "The food was excellent"
缺點： "One hour delay starting and 45 min. at the end, no Gate available."
優點： "Comfortable, good selection of entertainment"
優點： "PAL express from LAX to Manila had accommodation for their passangers"
缺點： "I could not connect to WiFi even though it was free."
優點： "on time."
缺點： "seat spacing/legroom too small. food sucks."
優點： "flight, service --great"
缺點： "check in --vry problematic."
優點： "Wheelchair assistance was very good"
缺點： "Entertainment equipment on board is outdated"
優點： "Food and crew"
缺點： "There was only entertainment on your phone or iPad"
缺點： "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
優點： "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
缺點： "There was nothing I didn't like."
優點： "flight update via email"
缺點： "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Friendly crew."
缺點： "Turbulent flight. Small washrooms."
優點： "Watching movies and food"
缺點： "They don't call out any info for boarding; the seats are very tight and cramped; no leg room; no room to stretch in the aisles; I sat on the aisle and kept getting hit with the f&b cart; flight crew took too long using the bathrooms; took too long to get off the plane, I almost missed connecting flight; never fly them again!!"
優點： "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
缺點： "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."
優點： "quicker travel through customs"
缺點： "was not informed ahead of time the need for a Visa to enter Australia"
缺點： "There was confusion and poor organization at the check in counter. The check in started late and there was a 500 ft line up to check in at Philippine Airlines. We waited 2 hours in the plane for 4 people who were late for the flight, then the cargo handlers didn't show up. We left at 5am instead of 3am. The flight attendants didn't seem to know why we weren't leaving. Two short announcements were made in 2 hours that didn't explain properly why we sat there so long. The food was wretched. The flight attendants were pleasant but the captain and the purser's announcements were hard to understand with poor English."
優點： "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
缺點： "No wifi otherwise was great"
優點： "The food was excellent for airline food. The crew were very nice."
缺點： "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
優點： "The boardings service was perfect."
缺點： "From Bejing was the flight more 4 hours delayed. It wasn't comunications why?"
優點： "They were good."
缺點： "Better English language and Better professional training."
優點： "Busines class seats (pods)."
缺點： "I wasn't on it"
缺點： "Hard seats"
優點： "A well & kind hospitality"
缺點： "Liked almost all"
優點： "Service was great,"
缺點： "Seating was a little cramped for business class,"
缺點： "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
缺點： "No entertainment"
缺點： "Awful service. Flight delayed almost every time. Terrible food."
優點： "First off, I don't know any Chinese except thank you, so I was a little uneasy about flying domestic. But China Southern is really solid for anyone with common flight/airport sense. Important messages are all in Chinese as well as English. Crew members know enough English to help you out with basic things when needed. Got food with both my flights over 2 hours. More spacious seating than airlines in America. 5/5 experience"
缺點： "Had to take one long (15 minute?)squished shuttle from gate to plane in Beijing. But for that to be the worst thing that happened is pretty great."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Very simple and quick check-in process at the airport. Easy boarding process. Very courteous ground and in-flight personnel."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "Flight from Guangzhou to Vancouver was smooth. Cabin crew was great and attentive. Flight was even early to arrive!"
缺點： "Seats were a bit cramped."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades! Also, I was not given the h boarding pass for the last leg of my tire; I had to leave th secure area and get in line to check-in for that last flight. Again, zero benefits for being SkyTeam Elite Plus even though thhe flight was a China Southrn codeshare with Virginia America."
缺點： "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."
缺點： "my flight was late so i missed my connecting flight. we sat in the plane for over three hours before departing. they didnt serve drinks with the meal. we were told we would get room service at the hotel. they provided fried ramen, boiled cabbage and hard boiled eggs. anything more we had to pay for. fried ramen and hard boiled eggs were also in the breakfast boxes, probably the leftovers."
缺點： "can't checkin online because can't prereserve seats, without which the checkin doesn't complete."
缺點： "The airline is insufferable. They don't try to help and barely communicate with their passengers. This flight was delayed more than 6 hours. We missed our connectIng flight that got us out of the country. They never helped with rebook in and sent us on a 15 hour goose chase in a foreign land. We had to wait 2.5 days for the next available international flight."
優點： "The free gift bag of food given out after 3 hours of delay."
缺點： "Flight was delayed 5 1/2 hours. Bags were delayed upon arrival."
優點： "Crews are excellent, prompt and courteous."
優點： "Good cabin crew."
缺點： "Flight was hours late"
優點： "There was enough space in economy comfort. Good seats, nightflight; quiet and dark: good possibilities to sleep"
缺點： "The rule to switch off telephones totally ( like all china airlines but the inconsistency with not necessary to switch off the iPad ???"
缺點： "Very limited program."
優點： "Crew was very kind, the vegetarian option was nice to have. The entertainment options were pretty good as well for a small puddle jump. Plenty of room for checked baggage."
缺點： "The seats were a bit of a squeeze, and the food itself was pretty terrible. The entertainment screen did not work on my seat (was pretty clearly being operated by someone else). Contacting them before the flight was extremely difficult."
優點： "Slept like a rock."
缺點： "Not much entertainment."
缺點： "They just two weeks before the flight decided to change the dates of the flight."
優點： "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
優點： "The cabin crew were very attentive, quick, and efficient."
優點： "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
缺點： "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."
優點： "- The attractive fare - Good leg room"
缺點： "- The mediocre boarding procedure with poor match between airport screen info and actual boarding status - Poor food - Absence of EN subtitles for almost all movies - Can't rest my head (seat not high enough) - Limited facilities at international section of Beijing airport"
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "would do it again."
缺點： "some food a bit dodgy but otherwise OK."
優點： "No priporty lane exists for check in, no priority boarding was announced, no priority tag was attached to my luggage. Seat was way better ttan Delta which I use mostly. The food was just ok."
優點： "The flight was on time. Price was better than other airlines."
缺點： "Freezing cold for 12 hours and flight attendants did not speak or understand English."
優點： "Entertainment was good and the flight crew was very nice"
缺點： "The check-in process was almost unbearable, got there three hours early but only had about 15 min to spar before boarding started after check-in and security."
優點： "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
優點： "My father in law passed away had to fly home."
缺點： "Tryed to cancel reservation put on hold for 25 minutes hung up!"
缺點： "Before boarding the plane we were loaded like cattle into these hot buses. For a good 15 minutes the bus did not move and got more and more crowded. Then when it did move the bus drive was making sharp turns and quick stops throwing people around in the but. It was extremely uncomfortable. When we landed in Guangzhou the same thing happened. There was only one bus for the entire plane - much too crowded. And the bus must ave been driving for over 10 minutes to get to the arrival gate. Then a 3rd time boarding the plane to Hanoi the same thing happened. Because of this I will never fly China Southern again. Also the food was terrible - soggy noodles with crumbs of beef. No taste."
優點： "Flight landed 30 minutes early which was a big deal with an after midnight scheduled arrival."
優點： "Crew was courteous , pleasant and freindly. Overall the service was excellent food etc."
優點： "came to dalian at least"
缺點： "flight cancelled due to weather conditions, chaos at the ticket counter. no support for the overnight planning, ticket counter doesn't decide. manager lost in huge groups of discussing chinese travellers. who sours loudest to be served first. no drink, no food offer."
優點： "The only thing that I like was the yogurt they gave us for the meal."
缺點： "First they cancel my flight but they didn't send me an email neither call me to my chinese phone number so I got to the airport and I realized that my flight was cancelled. When I was in the airport they didn't give any answers and they changed my flight two times. The staff doesn't really speak english and most of them are really rude."
缺點： "We were delayed about half an hour taking off, which was not communicated clearly. This was already a late flight and i had had a 7 hour layover."
優點： "On time"
缺點： "No entertainment poor food"