缺點： "Movie selection"
缺點： "Luggage lost. Tv audio did not work"
優點： "JAL flight crew were excellent and friendly"
優點： "The crews were very kind and helpful."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
缺點： "Check in and apps stuck in 80'"
優點： "crew was professional, attentive and polite"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Spoke english"
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
缺點： "seat was uncomfortable (cushion very hard)"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "服務 電影 雪糕"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
缺點： "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
缺點： "Meal was served frozen."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "The flight crew was incredibly kind and attentive"
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "Same as above"
優點： "Fast flight"
缺點： "No entertainment."
優點： "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
優點： "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
優點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點： "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "Our flight had a long delay, but one we were on board it was a short and smooth flight."
優點： "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
缺點： "The food is getting terrible. They had better food a year ago."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "Friendly staff"
缺點： "only drink provided but no snack"
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
優點： "Best and consistent service."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "Plane is comfortable"
缺點： "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
優點： "staff was pleasant, friendly and helpful."
缺點： "turbulence was awful."
缺點： "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
缺點： "Good news from others."
缺點： "No movies"
優點： "Cleanliness & spacious leg room"
缺點： "Serve the coffee/tea with the meal, not after."
缺點： "Loved it"
缺點： "Need to improve the food qyality"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "Flight staff/crew were the best. And them planes top notch condition and amenities."
缺點： "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
優點： "The crew was great. The technology is great. I enjoyed the movies."
缺點： "I wish I had more water."
優點： "crew and movives"
缺點： "food was so so."
優點： "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
缺點： "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
缺點： "No wifi"
優點： "Everything except boarding."
缺點： "Check in was very slow, the flight was late and missed connection"
優點： "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
優點： "The flgth was grate and comfortable. Will fly with Korean again."
缺點： "I could not hear an anounment very well. It was pumbpy."
優點： "Superb courtesy and attention."
優點： "The crew are very good."
缺點： "Entertainment musically restricted."
優點： "Thank you very much. Im so Happy"
優點： "Great staff"
優點： "Great service, very clean"
缺點： "Flight was delayed"
優點： "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
優點： "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點： "Boarding, food, airplanes"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "Seat was so narrow, my elbows were stuck to my torso the whole way"
優點： "The staff are very friendly and helpful."
優點： "Safe flight"
缺點： "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
優點： "Flight that was not sold out!"
缺點： "Delayed takeoff again"
優點： "The flight crews are friendly and very active I love the smooth airborne and landing the food was delicious"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "upgrade the food quality"
優點： "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
缺點： "I had to wake up so person behind me could eat."
優點： "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
缺點： "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
優點： "Service and Food was great. The hygiene was good."
缺點： "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "The crew were excellent."
缺點： "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."
優點： "Outstanding flight assistants."
缺點： "Chairs are quite hard and the movies selection limited."
優點： "Great support and communication from staff as well as compensation for free hotel."
缺點： "Flights delayed"
優點： "Food was definitely above average. Cabin service was good."
缺點： "Not took off on time. No explanation or apologies from the captain."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "The service, quality of food, and aircraft itself were all exceptional."
缺點： "Unfortunately due to quasi-bad weather there was lots of turbulence"
優點： "Boarding was good, crew was friendly."
缺點： "The entertainment wa ok. Better selection of movies is needed. Good choices www very limited. Seats and space is limited"
優點： "It was all good. Really no complaints."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "The service was outstanding! All of the flight attendants were amazing!"
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
優點： "Super good crew."
優點： "Very comfortable; excellent service"
優點： "The crew service is good. Not great, but still above average from other flagship carriers."
缺點： "The seat (B787-10) is so cramp!!!"
缺點： "The seat covers looked worn and dirty. Needs an upgrade."
優點： "The crew were excellent"
缺點： "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
優點： "I like all"
優點： "Crew was friendly. Seafood pasta was good."
缺點： "I wish all airlines have a foot rest."
優點： "Flight was very pleasant and enjoyable, on time for both departure and arrival."
缺點： "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
缺點： "Seat space could be wider for working"
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
缺點： "Very tight space"
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
缺點： "Cabin little bit cold"
缺點： "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
優點： "Spacious and clean"
缺點： "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
缺點： "I am a vegetarian and they served a chicken piece along with my main course."
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
優點： "great crew service. my first time flying with singapore airlines and they delivered"
優點： "It was good"
缺點： "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
優點： "Modern aircraft , nice crew"
優點： "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
優點： "smooth service with refreshments"
缺點： "No working seat audio"
優點： "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
缺點： "There was nothing that I didn't like."
優點： "I got in some exercise during the delays and gate changes"
缺點： "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
優點： "Main Entree hot"
缺點： "Cold bread; dessert similar sweetened gak"
優點： "The crew was very kind and helpful."
缺點： "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
優點： "service, good TV quality and good movie selection"
缺點： "sound quality with headphones was horrible"
優點： "Crew and boarding were efficient"
缺點： "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
優點： "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
優點： "The cabin attendants kept us well hydrated."
缺點： "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
優點： "Crew is remarkable"
優點： "great service. new plane. excellent video system."
缺點： "not much to complain about."
缺點： "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
優點： "The overall experience was good. Crews are friendly and approachable. Food taste good."
缺點： "Beware of babies on board."
缺點： "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
優點： "Flight arrived earlier than expected and the flight attendants were good and polite."
優點： "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
"Our flight was delayed by 7 hours"
缺點： "I don’t think so. Thank you!"
優點： "timing and services"
優點： "Crew was great."
缺點： "Need better snacks on American."
優點： "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
優點： "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
缺點： "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
優點： "Boarding, departure and arrival were on time"
優點： "They seated my husband and I together. The flight was smooth."
缺點： "I’m always in Group 9"
缺點： "Crew was terrible"
優點： "Great crew."
優點： "Seating had more space, the crew very relaxed and good humour as well as professionalism."
缺點： "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
優點： "Clean. Rough landing- felt like slamming on the breaks too hard"
缺點： "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
優點： "Customer service"
缺點： "The planes having chargers and the WiFi working"
優點： "Wasn’t horrible."
缺點： "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
缺點： "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
優點： "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
缺點： "Why did you remove T-Mobile!?? It was the best, bring it back"
優點： "Because the flight was delayed the captain and crew did everything in their power to get us to Charlotte without any more delay than there already was."
缺點： "Only issue we had is that the flight was delayed, other than it was an okay flight."
優點： "Boarding is orderly."
缺點： "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
優點： "Leg room in coach"
缺點： "No movie selection"
優點： "TB honestly I can’t say I liked anything about this particular flight. So nothing."
缺點： "My flight was delayed by two hours leaving Fort Lauderdale. As a result of that delay I miss my connecting flight to Palm Springs. I was rebooked for a flight to smile Palm Springs the next day which I did not except. Then I was booked to leave Dallas to Los Angeles that flight was delayed also. To make matters worse my bags ended up in LA when they were supposed to be route it all the way to Palm Springs. I still don’t have my bags yet. Called three times and the representatives cannot reassure me of my bags on the way."
優點： "Smooth flight"
缺點： "Small plane"
優點： "The crew were attentive."
缺點： "There was no entertainment. The boarding should start from back to front."
缺點： "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
優點： "Nice plane, lost of overhead space Friendly staff"
缺點： "Was a few minutes late"
優點： "Friendly crew"
缺點： "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
缺點： "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
優點： "Clean boarding area."
缺點： "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
優點： "Arrived ahead of schedule."
缺點： "Some crew were not very welcoming (smile)."
優點： "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
缺點： "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
優點： "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
缺點： "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
優點： "The staff was nice and friendly"
優點： "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
優點： "not much they gave us snacks"
缺點： "how long i had to wait"
優點： "The seats new"
缺點： "Had to pay for upgrade in order to get a seat. The seat didn't even have extra legroom. Did not get early boardingveitger and I'm even a an advantage cc program holder!!"
優點： "People was nice"
優點： "appreciated having enough room for my knees not to hit the seat in front of me"
優點： "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
缺點： "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
缺點： "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
優點： "Everything went very smoothly & I plan to book more trips on Kayak in the future."
優點： "Just getting off the plane"
缺點： "Almost everything was nightmare minus the ticket counter people*"
優點： "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
缺點： "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
缺點： "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
缺點： "Delayed over 6 hours for a two hour flight. The only compensation provided was to offer a cup of water. Sad"
缺點： "Never made it to Atl all the flight was either delay or cancel last min notice .."
"Less over zealous woke flight attendants. Never again ! I felt more like a prisoner than a passenger."
優點： "The crew was great and the first class experience was what I expected"
缺點： "The plane was late, there were no boarding group lanes set up at the gate so even though I had first class seats and priority boarding I had to make my way through a large group of people in an unorganized fashion to get on the plane."
"If you plan to fly United and want to watch a movie, plan to bring both types of headsets. ( 1 for smart phones, 1 old school headset). My flight going required the old school headset, except the seat I was in had a broken port and since subtitles were not available, I had to watch my movie without sound(fun!). On the way back, United offered the United app where you can access movies from your smart phone, except I didn’t bring smart head phones. Since I watched a silent movie going, how much worse could it get? Well, it got worse since no movie would even load. The crew explained that we were traveling over water and that was the reason, but I tried on and off for the whole flight and the movie never loaded so that reason sounds like bullshit."
優點： "Non combatants."
缺點： "Screaming babies who’s parents let’s the run around, people listening to movies without head phones"
優點： "crew were great."
優點： "United Airline is lying to its guests. United advertise they will be middle seat between pesengers and we board a packed flight today. United is irresponsible and putting pessengers at risk of covid-19 exposure! This is unacceptable. False advertising - people paid for social distance on the plane bit encounter the opposite !!"
缺點： "United Airline need to be HONEST! United broke my trust. United need to update its message online and be honest - that they only care about profit during this pandemic!!"
缺點： "Pitch very small."
優點： "2h short flight!"
缺點： "Bloody narrow seats and aisle, no comfort at all - horrible!!!"
缺點： "Sits not suitable for long distance travel"
缺點： "I called United within 24 hours after booking and was told my flight could not be changed, but I was able to cancel for a refund. I said thank you and was told I would be refunded on the card I purchased with. Never refunded me!! Guess they never canceled my ticket?! Thanks, never booking with United again."
優點： "Not much"
缺點： "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
缺點： "The inbound flight was so poor and with mounting delays we lost trust in United. We gave up our first class tickets for last minute southwest"
缺點： "Poor flight. Attendants didn’t turn on the a/c until plane was at altitude then would periodically turn it off."
優點： "Everybody was wonderful. All the staff were friendly and the flight was great."
缺點： "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
缺點： "no aisle seat"
優點： "fast take off and good service."
缺點： "Had to pay for Direct TV."
優點： "It was perfect"
優點： "Not much besides the boarding was quick"
缺點： "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
優點： "Nice service"
缺點： "Plug by me didn't work"
優點： "Nothing really stands out as exceptional"
缺點： "The snack mix... that was absolutely disgusting. It was an Asian-style snack mix and I was just hoping for something like pretzels, or peanuts. Not a ball of wasabi"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Boarding, friendly staff"
缺點： "One of our tv's didnt work on the flight. All flights should have free movies. Flying into Florida we were able to enjoy a movie but on the flight back home everything (even a regular tv channel) had to be purchased."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Excellent food service, fast ground crew and comfortable seats. On return we were diverted due to weather but Customer Service kept everyone informed and was on top of everything."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Professionalisam, friendliness and smiles of United stewards."
缺點： "We weren't accommodated when asked to be seated next to each other."
缺點： "Seat wouldn't recline and I was having a broken leg in a cast I had to keep straight"
優點： "Not much. I'll fly Spirit when available unless you update personal item measurements."
缺點： "Personal item smaller thanSpirit. Please update to reflect Spirits new size allowance. Despite careful packing I was disappointed that I had to pay $50 for bag check. Two weeks ago I flew on Spirit with the same bag and had no problem with their size allowances which are just a bit more generous than United. I had purchased the bag precisely for this type of flight. An extra 1/2 inch would have saved me the $50."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Safe landing in windy conditions."
缺點： "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
優點： "Our seats weren't changed on us, as it was going to Florida"
優點： "Nothing at all literaly"
缺點： "Walked in with 45 mins to spare my girlfriend took JetBlue we got there at the same time they put my girlfriend on united put me on a flight a hour later on stand by I didn't know what this meant I don't fly often come to find out the man at the front basically just screwed me they tell me there are no more seats I need to go on a flight that was originally for 5 but delayed to 6 obviously now I am upset I am admittedly easing my voice who wouldn't to speak to a manager a man tells me to come down or he is getting security and I will be removed I say once more I want a manger he gets security THEN GET THIS THAT WAS THE MANAGER LOL who just did not want to help because he is lazy and dosent like his job then when 6 30 finally rolls around the temperature in the plane had to be on 80 at the end of my flight my shorts were soaked in sweat DONOT EVER FLY UNITES EVER"
優點： "Would never fly this airline again felt like a number / a sardine in a can"
缺點： "Staff was awful and acted as if they were just going through the motions and didn't listen to me"
優點： "I didn't like anything"
缺點： "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
缺點： "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
優點： "Timely boarding"
優點： "The people that work for the company are good, professional...But: No leg room if over 6'; Everything extra $--water, $45 for a CARRY ON! $59.00 membership to save $9.00 off your bag; can you do the math? YELLOW advertising is just to make you hungry--but no food!"
缺點： "I was in Group 5, and by the time boarding was complete with group 2, there was no more room in the overhead bins for carry on luggage. This meant that Groups 3-5 needed to gate check carry on bags and then pick them up in the Baggage Claim at ORD. This added unnecessary time to the end of my journey. I'll look around at other airlines before I fly United again. Jet Blue, on the other hand (from ORD to FLL) was great!!"
優點： "Asked why is there no leg room to even move your legs or drink a glass of water without hitting the person next to you . Response you can upgrade for 50$ be semi cramped. I'm not a big guy 511 180 this was the worst I have ever flown . If you where lucky to fall asleep the attendants would hit you with cart. Not once not twice but 4 times ."
缺點： "We have been members of Star Alliance for over 20 years with millions of miles in the book, and though I have avoid flying with the US companies of the Alliance, we too United round trip to Miami via Fort Lauderdale, flying down I was surprised that with the short flight the in flight entertainment was not free? We paid extra for extra leg room and exit seats, though what was left was given away free, which felt a bit unfair for those who paid in advance extra? Most traumatic was on the return trip, at the gate as we were removed from our prepaid seats, due to the fact that the ground crew checking us in asked us abruptly weather we could assist in the case of emergency, I replied, "Yes", but my partner was confused and did not understood the question nor the context as to what or why she was being asked! As I tried to explained that she was German and that the question had confused her and didn't primped reply, the crew stope us from boarding the flight, and demanded that our seats be changed for someone who could understand English! We explained that we both understood and spoke English perfectly well... But no one was going to reason with us and quickly removed us from our seats and had us put into the back sectioned which was without extralegal room and proceeded to give our seat out to another couple who volunteered... Without charging extra... It was appalling their behavior and unreasonable gestures towards their customers and at that a Gold member of the Alliance. We will no longer book flights with United no matter what comes, even if we have to fly around the world to get there pay triple etc. It felt a hint of racism and with the state of things, I do hope others take heed in consideration of flying with this airline. Thank you"
優點： "crew, takeoff, landing and flight were good on each flight. no complaints there."
缺點： "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
優點： "Late, very late. Kept saying 20 minutes, just 20 more minutes. It was over an hour and a half late. Poor communication. Lost my luggage and blamed it on bahamas air even though it got stuck in houston."
優點： "Please do a better job of keeping your customers informed about cancellations of flights in the event of a storm or emergency..."
缺點： "No one try to reach out to me let me know my flight was canceled I had to find that out on the day I was supposed to travel"
優點： "Nothing to like"
缺點： "On Friday I was unable to fly to Fort Lauderdale Florida due to airport close due to hurricane. United Airlines refused to refund my money even them knowing there was no way I was able to use the ticket because I never made it to Florida. Airline companies are bunch of thiefs."
優點： "I like the prompt service at the receiving end."
缺點： "That everything needed to be hurry up when there was plenty of time to do what needed to be done. I was given a ticket for some one else together with mine. ..."
豁免更改費用。 搜尋 勞德代爾堡出發的彈性機票