優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Wonderful crew"
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "The crews were very kind and helpful."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "As always"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "It was short flight.. I slept good through."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "Flight was comfortable enough"
缺點： "4 stars for food and entertainment as it was only an hour flight."
優點： "I got an upgrade!"
缺點： "We had to wait until check in to sit together."
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
缺點： "I wasn't able to pre-select my seat."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
缺點： "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
缺點： "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
優點： "Baggage handlers extremely fast"
優點： "Crew Entertainment"
缺點： "Complement snacks"
缺點： "Nothing. Perfect flight."
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
缺點： "Temperature inside airplane extremely hot."
優點： "Crew did the best they could keeping us aware of the extensive delays flying in to LaGuardia. The captain made himself available to answer questions from passengers at the gate early on and I thought that was a great gesture."
缺點： "Nothing could have been better. Any issues with the flight were delays beyond the crew's control."
缺點： "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
缺點： "Do not put your connecting flights one terminal miles away from the other terminal"
缺點： "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."
優點： "Very friendly and professional."
缺點： "Better options in economy for food"
缺點： "Too many flight delays and gate changes"
優點： "The Crew"
缺點： "No AC..."
優點： "The crew was light spirited. Took the angst out of the long stressful wait"
缺點： "Punctuality. Flight was 2 hours late"
缺點： "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"
優點： "Lift off and landing was excellent"
缺點： "Best option across the pond"
優點： "Clean Washroom"
缺點： "N A"
缺點： "Explain why there’s over a 2 hour delay"
優點： "Crew was good seat comfortable"
缺點： "Better snacks"
優點： "The crew and the boarding were good"
缺點： "No food. Just unhealthy snacks"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
優點： "Service by crew. I was flying economy but it was par to business class."
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Departure delayed by 1hr30"
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The crew was amazing"
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
缺點： "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
缺點： "Every thing was excellent"
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
缺點： "Boarding is as usual chaotic"
優點： "very nice and willing stewardesses"
缺點： "tragic little place for legs, lack of space"
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
缺點： "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
缺點： "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
優點： "Swift travel!"
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
優點： "Decent price for economy comfort seat, 4A."
缺點： "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
優點： "Excellent crew, good food & movie selection."
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "Slow service."
缺點： "Better communication!"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "No delay and nice staff"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Need more leg room!!! Larger meals needed."
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
缺點： "Turn the lights on early making it hard to sleep"
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nice people and good service"
缺點： "Not much"
缺點： "wasn't able to take the flight since I missed it"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
缺點： "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
優點： "Easy to board and easy flight."
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Everything excellent. Comfortable seats in business."
缺點： "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "That we didn’t crash"
缺點： "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
缺點： "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Excellent service"
缺點： "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
缺點： "seats on Jet air flight are very uncomfortable"
優點： "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
缺點： "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
優點： "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
缺點： "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
優點： "Boarding, departure and arrival were on time"
優點： "They seated my husband and I together. The flight was smooth."
缺點： "I’m always in Group 9"
缺點： "Crew was terrible"
優點： "Great crew."
優點： "Seat was ok because we paid more or has a “status”"
缺點： "Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters"
優點： "Clean. Rough landing- felt like slamming on the breaks too hard"
缺點： "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
優點： "Leg room in coach"
缺點： "No movie selection"
優點： "Boarding eas good and crew was very good."
缺點： "The three hour delay and the terrible food served."
優點： "Great service"
缺點： "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
優點： "Clean boarding area."
缺點： "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
優點： "Arrived ahead of schedule."
缺點： "Some crew were not very welcoming (smile)."
優點： "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
缺點： "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
缺點： "Seats are getting more and more uncomfortable"
優點： "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
缺點： "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
優點： "On time, efficient loading and deplaning, attendants were fine."
缺點： "The plane is old and in need of retirement or renovation. Tin foil covered a broken bulkhead in first class. Lots of squeaking, overall very dated. Better than spirit but not to American Airlines standard."
優點： "The staff was nice and friendly"
優點： "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
優點： "not much they gave us snacks"
缺點： "how long i had to wait"
缺點： "Flight late, typical for American. Usual American Airlines rude staff."
優點： "The seats new"
缺點： "Had to pay for upgrade in order to get a seat. The seat didn't even have extra legroom. Did not get early boardingveitger and I'm even a an advantage cc program holder!!"
優點： "People was nice"
優點： "Nice trip...no stress"
優點： "appreciated having enough room for my knees not to hit the seat in front of me"
缺點： "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
優點： "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
缺點： "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
缺點： "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
優點： "Everything went very smoothly & I plan to book more trips on Kayak in the future."
優點： "Flight was on time"
缺點： "Service, size of plane, lack of enthusiasm from staff"
優點： "Flight was on time. Landed early."
缺點： "old plane. first class sat in front of me was broken and kept reclining into me"
優點： "Just getting off the plane"
缺點： "Almost everything was nightmare minus the ticket counter people*"
優點： "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
優點： "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
缺點： "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
缺點： "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
優點： "On time, pleasant experience."
缺點： "A couple of slightly bumpy patches due to weather, but it was tolerable."
優點： "On time, good serv in first class."
缺點： "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
缺點： "Almost missed my connection due to the Tarmac being blocked by the plane before us with a mechanical issue."
缺點： "Delayed over 6 hours for a two hour flight. The only compensation provided was to offer a cup of water. Sad"
缺點： "Never made it to Atl all the flight was either delay or cancel last min notice .."
優點： "One of the attendants was nice the other lady was mean."
缺點： "We had to wait over 40 min before we can get out of the airplane. It ruined my whole flight, they didn't have a gate for us to exit. Most likely I will not be flying with American Airlines again."
缺點： "The delay"
缺點： "Rude attendants. Belittled my daughter in public."
優點： "crew were great."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Booked business and was good for a 2 hr flight"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "2h short flight!"
缺點： "Bloody narrow seats and aisle, no comfort at all - horrible!!!"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Not much besides the boarding was quick"
缺點： "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"
缺點： "Flight delayed for almost 2 hours"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "in-flight entertainment was broken the entire flight only 1 snack choice (and it had dairy, which i can't have)"
優點： "Our seats weren't changed on us, as it was going to Florida"
優點： "The crew was great but the flight was delayed for two hours"
缺點： "The flight being delayed and comfort"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "Turn off the damn screen in front of me. Programs are insulting'tv"
缺點： "Tv screen"
優點： "I liked that I had an assigned seat."
缺點： "The teams of employees walking up and down the gangway to check people's carry on baggage. The carry on baggage police. They have a whole system set up to harass customers and strong arm them into paying more fees. So lame. Also we are all sick of baggage fees, paying for wifi and paying extra if you don't want an aisle seat."
優點： "It's was fine no issues"
缺點： "Too close of a connection flight."
優點： "Boarding was smooth-they didn't run out of overhead space"
缺點： "Crew member at gate told me there were earbuds free in flight. I told her I forgot mine and would buy some beforehand but she asked someone else who also said all passengers get earbuds. So I boarded and asked inflight and was told no, not even available for purchase."
優點： "The lady in fort Lauderdale airport desk was too rude. No more united airlane for us ..anymore.(black. And chubby girl) im not racist.but i asked for her name ..she was smart. Doesnt want to give the name..name tag covered."
缺點： "Lack of care, accurate information and professionalism. No options offered and no concerned for our time and no ownership of the issue. Quick to blame the weather and guarantee fare collection. Another airline on my list of "never again" like Spirit."
缺點： "There was a delayed flight due to the crew not being at the airport when it was time to take off. The delayed flight from FLL to IAH caused me to miss my connection and then lost a day of travel because the following flights going out to LAX that evening were overbooked. I was very disappointed with United. They should know ahead of time if the crew is not going to make the flight and cause a huge delay for everyone traveling."
優點： "no issues with luggage, no delays, flight was good, flight attendants were good"
缺點： "Its a 4hrs flight and they charge for food...barbaric. Also they charge for movies! ridic...they should at least give you 3 options of free movies and then charge for new releases or smth like that..."
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."
優點： "Didn't get sick lol and felt very comfortable. ☺"
優點： "The flight arrived early."
缺點： "There was no free entertainment as there is on other airlines. The stewardess spilled soda on me. The kid next to me vomited. There seemed to be less leg room than there is on other airlines."
缺點： "I felt like i was on a Spirit airlines flight. Not sure if it was a new plane but couldnt believe how cramped the seats were.. no leg room and i could nt even turn the page on my magazine without hitting the seat in front of me"
優點： "Friendly staff and in time flight."
缺點： "No complimentary snacks, only drinks and the seats were too small for leg room."
優點： "Honestly the delay worked for us. Not sure about the rest of the passengers. Smooth flight and excellent service from the crew."
缺點： "The delay was probably far more impacting to others, so I'm putting that here as a negative."
優點： "High charge for tv. Little leg room."
優點： "Very friendly and flt was on time and smooth"
缺點： "N/A all was well"
優點： "An agent called the night before because they had oversold the flight. I agreed to go later with a $350 flight certificate"
缺點： "Never got an email stating my travel certificate"
優點： "Thank you Kayak for such great prices. This was my first time traveling on United aND I was very impressed by the great service abs friendly atmosphere. Thanks to the affordable price I was able to visit my family for the holidays. After all the bad service I always experience from Spirit Arlines this was quite a change. I always travel withe spirit because I can afford the high prices from the other airlines and they stole my belonging s from my checked in bag on one occasion and the customer service is the worse ever. Thanks to Kayak I am able to afford traveling with other airlines."
優點： "On time, clean, great service"
優點： "The flight attendants were beyond amazing! Honestly best service and respect I've ever had flying!"
優點： "That I made it there safely."
缺點： "I felt like I was on a ride at an amusement park."
缺點： "Gate agents would now allow carry on bags, saying all the overheads were "full". Upon boarding, however, it was obvious from seeing several empty overhead bins open that storage was far from "full"."
優點： "Fast, courteous, on time."
缺點： "To cramped, not comfortable."
缺點： "three and a half hours late"