長榮航空, 加拿大航空和泰國航空都已經豁免了從加拿大 到台灣的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "great crew"
缺點： "better breakfast or snack before arrival"
優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "It wasn't JAL it was American."
優點： "Crew was very polite. Great food and service."
優點： "I think Japan Airlines is the best airline."
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "The crew was super friendly."
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "The crews were very kind and helpful."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "As always"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
缺點： "Everything. I will fly out from Narita from this point forward."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
缺點： "very poor communication of information"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "服務 電影 雪糕"
優點： "Very family friendly. Good entertainment system."
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
缺點： "Meal was served frozen."
缺點： "Selections of movies"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "Hostesses were very nice. Lot's of room in aisles."
缺點： "Food was okay. Not a great choice of movies."
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
缺點： "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
優點： "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
缺點： "The meal and dessert were served at the same time. Too much food all at once."
優點： "food was great flight attendants are courteous and reliable"
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
"The flight experience met my expectation of Korean Air. Keep up the good work."
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點： "All are professional."
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "Food is great. Crew are very nice."
缺點： "Advanced seat assignment"
優點： "Thank you for selected me became priority and the Sevice is good.Thanks again."
缺點： "I don’t know yet."
優點： "Every thing was excellent. The crew was very courteous and gracious."
缺點： "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
優點： "The food is great! The plane is clean. The crew is super nice."
缺點： "The seats are uncomfortable, as with any seats in coach with other airlines."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "That the bathrooms are kept clean."
缺點： "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
優點： "Korean airlines is completely criminal"
缺點： "Korean airlines"
缺點： "would not accept my confirm check in on line"
優點： "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
缺點： "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
優點： "First Korean dish was good."
缺點： "The pasta was the worst meal ever."
優點： "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
缺點： "Flight delayed by an hour"
優點： "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
缺點： "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
優點： "The seats were comfortable and the crew was nice"
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
缺點： "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
優點： "The staff"
缺點： "Business would be better"
優點： "bring you anything you need. so helpful."
優點： "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
缺點： "re you trying to register for? ~ Garrett"
缺點： "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點： "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
缺點： "food was disappointing but better than most american airlines"
優點： "I LIKE IT"
缺點： "Good customer service"
優點： "upgrade the food quality"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
優點： "Flight was full but still comfortable."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
缺點： "Seat would not lay down for 11 hours."
缺點： "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
優點： "Fairly smooth boarding, no problems with luggage."
缺點： "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
優點： "Services, and the large comfortable plane."
缺點： "Long flight"
優點： "Love everything about the Korean Air."
優點： "Nice crew!"
缺點： "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
優點： "Made you realize it is possible to have good food Oma plane"
缺點： "Ran out of choices"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
缺點： "I like much food"
優點： "Food, staff, comfort, boarding, amenities + minimal turbulence!"
缺點： "Baggage handling (rough), de-planing."
缺點： "since it is the overnight flight, everyone was so tired but still serve food....... for the poeple who was sleeping, the smell was unpleasant."
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
優點： "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
缺點： "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
缺點： "All was 100%! Thanks!"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
優點： "Crew tried to be friendly"
缺點： "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "Good service"
缺點： "baggage was broken."
缺點： "I was pleased with all."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
優點： "Ana is the best"
缺點： "I waited 20 minutes for my baggage to return"
缺點： "I understand it was only an hour flight but I would've appreciated a snack of some sort"
優點： "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
缺點： "Entertainment, the variety of film is quite limited but they have good Japanese movie."
優點： "The movie selection and food served were pleasant surprises."
缺點： "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
優點： "The service was great, complimentary movie selection was fantastic."
缺點： "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
優點： "I like the professionalism, politeness and friendly service introduce by the staffs and of course the Pilot of the aircraft....very punctual."
缺點： "the food is good but still there is room for improvements."
優點： "Best flight I've ever had"
優點： "Quick boarding, comfortable seating and amazing flight crew."
缺點： "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Yes & yes"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Crew was very efficient and boarding was easy."
缺點： "The flight was late."
優點： "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Crew was attentive, plane was clean."
缺點： "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
優點： "Friendly and efficient staff."
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "Very hard to understand air host's english."
優點： "早餐是粥 很棒"
優點： "Comfortable. Good service. No wait for restroom"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Leg room, food, airline staff"
缺點： "Too hot in the plane"
優點： "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
優點： "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Boarding was smooth, attendants were great, entertainment had lots of options"
缺點： "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
優點： "Super friendly inflight staff, especially on my flight to canada"
優點： "Superb crew and excellent service."
優點： "On time"
缺點： "Slow food service, average food. Slow after meal pick up."
優點： "Seats weren't much comfortable."
缺點： "Food wasn't bad but above average."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
缺點： "Ordered a vegetarian meal that was never delivered."
優點： "Good food and service."
缺點： "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
優點： "not a full flight so obviously more comfortable"
缺點： "did not like having to deplane then reboard"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
優點： "Good entertainment and decent food"
缺點： "Boarding. Starting from the boarding call where everybody rushed the aircraft and weren't organized to the space allocation for bags. There were a number of empty seats. I would guess the aircraft was running at 70 to 75% capacity. However, there was no space for our carry one. The passengers who go in earlier had put their bags flat and horizontal thus taking maximum room in the bins. The airhostes did nothing to control this or direct the bags. I repeatedly said that I could move the bags around to crate room. They took no heed. There were also a number of partially empty bins that had been closed early , and the air hostesses did nott allow me to look in to. Finallymy partner and I had to cross over to thebother side and place one of ou carry ons 19 rows in front of our assigned seats, and the other smaller bag in the seat on front of us. For a 6'3" man, this was very uncomfortable for 14 hrs. The rest of the flight was fine, but the boarding was extremely inefficient"
優點： "Flight staff was excellent and friendly"
缺點： "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
"Overall good with excellent food."
"When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport."
優點： "Great service! Very safe flight!"
缺點： "Warmer food, maybe... but safety was great."
優點： "In simple terms it was a normal flight."
缺點： "Same problem as the first segment (see above)"
優點： "Lousy airport (not technically airlines fault)"
優點： "Excellent service. Even the food was great :-). The bathroom cream and parfume were a nice touch. Nice hot towels, Nice touch to provide a menu! Check-in was a breeze"
缺點： "The flight was canceled!"
優點： "The crew is very nice and try to make the flight experience easier."
缺點： "They lost my luggage, and this is not the first time either"
優點： "First leg (Mia to Instanbul) crew was excellent!"
缺點： "second leg (Istanbul to Johannesburg) crew were rude!!!"
缺點： "They have canceled my flight even though I have booked it long time ago. They climed its because they have overbooked the flight. Crew was rude and short tempered, didn't understand the urgency of having to go to that flight"
缺點： "Boarding status changed straight from pre boarding to last call. No AC"
優點： "Helpful crew, good food, comfortable seat."
優點： "The crew was good and courteous. The food was pretty good.great entertainment options."
缺點： "Could not access the wifi."
優點： "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
優點： "Great experience for my first international flight."
優點： "I like the punctuality of boarding time and taking off/landing time."
缺點： "The second meal wasn't exactly my taste."
優點： "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
優點： "Great : food. Entertainment , service . Check in, laguage accommodation."
缺點： "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
優點： "Excellent customer service"
缺點： "Excellent customer service"
優點： "Friendly crew. They even offered complimentary hot food on our 1 hour flight"
優點： "The crew was very helpful,seats comfortable."
優點： "Crew was professional, pleasant"
缺點： "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
優點： "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
缺點： "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"
缺點： "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
缺點： "Not having a jet bridge and having to board a bus to get to the plane."
優點： "the entertainment, the food, the service"
缺點： "everything was perfect"
優點： "Overall great airline"
缺點： "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."
優點： "Boarding staff was very friendly, & kind people"
缺點： "There is no TV Late around 40 min."
優點： "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
缺點： "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
優點： "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
缺點： "It took a long time to board."
優點： "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
缺點： "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
優點： "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
缺點： "No inflight entertainment. Food was poor, but it was only a short flight."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
優點： "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
缺點： "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
缺點： "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
缺點： "No applicable"
優點： "see above"
缺點： "See above"
優點： "Great staff. Very hepful when I needed to switch seats."
缺點： "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
缺點： "Similar issues as described above"
豁免更改費用。 搜尋 加拿大出發的彈性機票