長榮航空, 泰國航空和中華航空都已經豁免了從加拿大到台北市 臺灣桃園國際機場的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Crew was very polite. Great food and service."
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "JAL flight crew were excellent and friendly"
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
優點： "Two choices of meal and friendlier staff. Props to JAL."
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
缺點： "very poor communication of information"
優點： "Compensated with lounge pass"
缺點： "Very poor check in around Visa situation"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Very family friendly. Good entertainment system."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Hostesses were very nice. Lot's of room in aisles."
缺點： "Food was okay. Not a great choice of movies."
優點： "Very comfortable plane, even full. Polite crew."
優點： "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
缺點： "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "Service was amazing and made me feel like I was in first class."
缺點： "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "Very good"
優點： "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
優點： "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
缺點： "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
優點： "Plane is comfortable"
缺點： "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "The service"
缺點： "Having to leave a comfortable setting"
優點： "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
缺點： "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
"The flight experience met my expectation of Korean Air. Keep up the good work."
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點： "All are professional."
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "Food is great. Crew are very nice."
缺點： "Advanced seat assignment"
優點： "Thank you for selected me became priority and the Sevice is good.Thanks again."
缺點： "I don’t know yet."
優點： "Every thing was excellent. The crew was very courteous and gracious."
缺點： "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
優點： "The food is great! The plane is clean. The crew is super nice."
缺點： "The seats are uncomfortable, as with any seats in coach with other airlines."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "That the bathrooms are kept clean."
缺點： "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
優點： "Korean airlines is completely criminal"
缺點： "Korean airlines"
缺點： "would not accept my confirm check in on line"
優點： "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
缺點： "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
優點： "First Korean dish was good."
缺點： "The pasta was the worst meal ever."
優點： "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
缺點： "Flight delayed by an hour"
優點： "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
缺點： "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
優點： "The seats were comfortable and the crew was nice"
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
缺點： "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
優點： "The staff"
缺點： "Business would be better"
優點： "bring you anything you need. so helpful."
優點： "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
缺點： "re you trying to register for? ~ Garrett"
缺點： "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點： "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
缺點： "food was disappointing but better than most american airlines"
優點： "I LIKE IT"
缺點： "Good customer service"
優點： "upgrade the food quality"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
優點： "Flight was full but still comfortable."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
缺點： "Seat would not lay down for 11 hours."
缺點： "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
優點： "Fairly smooth boarding, no problems with luggage."
缺點： "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
優點： "Services, and the large comfortable plane."
缺點： "Long flight"
優點： "Love everything about the Korean Air."
優點： "Nice crew!"
缺點： "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
優點： "Made you realize it is possible to have good food Oma plane"
缺點： "Ran out of choices"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
缺點： "I like much food"
優點： "Food, staff, comfort, boarding, amenities + minimal turbulence!"
缺點： "Baggage handling (rough), de-planing."
缺點： "since it is the overnight flight, everyone was so tired but still serve food....... for the poeple who was sleeping, the smell was unpleasant."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Yes & yes"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "Crew was very efficient and boarding was easy."
缺點： "The flight was late."
優點： "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
缺點： "No wonder they are one of the best airliner"
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
缺點： "Could have been longer so I could get more sleep!"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Crew was attentive, plane was clean."
缺點： "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "Very hard to understand air host's english."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Boarding was smooth, attendants were great, entertainment had lots of options"
缺點： "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
優點： "Food was alright. Service was good. FA’s attentive."
缺點： "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."
缺點： "Can not catch up the fight to guangzhou"
優點： "The Stewardesses were polite"
優點： "Flight comfort, plane, staff. Overall a perfect travel experience."
缺點： "Mango desert...that’s all."
優點： "Superb crew and excellent service."
優點： "On time"
缺點： "Slow food service, average food. Slow after meal pick up."
優點： "Seats weren't much comfortable."
缺點： "Food wasn't bad but above average."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Good food and service."
缺點： "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
優點： "Entertainment is always highlight"
缺點： "Crew services- trying to put my backpack up the space on the rack. But the crew says it is better to put my backpack under the chair. He explain it is more convenient to me. What's the reason he think it is more concienent to me. I dont understand his thought. I feel disappointed with the services. The crew are no professional. Please provide more training to these people"
缺點： "Delayed flight caused a lot of problems and charges for us"
缺點： "flight was late"
優點： "Small leg room, seat don't decline enough,"
優點： "not a full flight so obviously more comfortable"
缺點： "did not like having to deplane then reboard"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Good entertainment and decent food"
缺點： "Boarding. Starting from the boarding call where everybody rushed the aircraft and weren't organized to the space allocation for bags. There were a number of empty seats. I would guess the aircraft was running at 70 to 75% capacity. However, there was no space for our carry one. The passengers who go in earlier had put their bags flat and horizontal thus taking maximum room in the bins. The airhostes did nothing to control this or direct the bags. I repeatedly said that I could move the bags around to crate room. They took no heed. There were also a number of partially empty bins that had been closed early , and the air hostesses did nott allow me to look in to. Finallymy partner and I had to cross over to thebother side and place one of ou carry ons 19 rows in front of our assigned seats, and the other smaller bag in the seat on front of us. For a 6'3" man, this was very uncomfortable for 14 hrs. The rest of the flight was fine, but the boarding was extremely inefficient"
優點： "Flight staff was excellent and friendly"
缺點： "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
缺點： "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
優點： "Yes.The crew was amazing"
缺點： "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
優點： "Entertainment, and crew was nice"
缺點： "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
優點： "Reliable, high quality service"
優點： "The food was good. The staff very friendly."
缺點： "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
優點： "Not much"
缺點： "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
缺點： "Boarding. The gates were cheep changing. Poor room between seats."
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
缺點： "The booking experience was exceptionally bad. Never again through you."
缺點： "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
優點： "The cabin crew was very kind. The kofte tasted good."
缺點： "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
缺點： "Same problem as the first segment (see above)"
缺點： "The food"
缺點： "Shake all the time,vomited"
優點： "Excellent crew service & food/beverage offerings"
優點： "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
缺點： "Istanbul airport is so overpriced, crowded and small."
優點： "Punctual in terms of reaching destination, all else average."
缺點： "Less leg space, pantry service below expectations."
優點： "The crew is very nice and try to make the flight experience easier."
缺點： "They lost my luggage, and this is not the first time either"
優點： "Overall flight is good"
缺點： "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
優點： "Luggage policy, helpful ground and air crew. Price."
缺點： "IST stoppover, damaged luggages."
優點： "Everything was well taken care of."
缺點： "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
缺點： "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
優點： "I can't remember the flight experience, so I assume it was fine."
缺點： "I can't remember the flight experience, so I assume it was fine."
優點： "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
缺點： "departure time changed 3 times"
優點： "Flight was smooth. Staff were helpful and professional."
優點： "Confortable, great food, great crew as normal."
缺點： "The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Crew was very helpful and everything was good"
缺點： "Lost my baby stroller and didn't found when arrived"
優點： "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
缺點： "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
優點： "Great experience for my first international flight."
缺點： "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
缺點： "Boarding was chaos. Cramped seating"
缺點： "It never happened."
缺點： "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
優點： "Stewards, air hostesses, food, entertainment & the toiletries kit"
缺點： "Seat size! Boarding queues"
優點： "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
缺點： "No foot rest, help the short people to store luggage."
優點： "Direct flight from Houston to Istanbul. Ran on time, and food was good."
缺點： "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."
優點： "Very helpful and respectfull crew"
缺點： "Boarding started 20 mins after the designated time"
優點： "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
缺點： "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
優點： "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
優點： "The food, the crew the service and the confort."
優點： "Thank you for managing wheelchair assistance at Istanbul."
缺點： "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Good entertainment, USB charging for phone"
缺點： "Bad seats, not very comfortable."
缺點： "Personal space and leg room were both incredibly small and tight. And the food was not fresh or really edible. Plus the air quality and temperature were poor and stuffy."
優點： "Nice crew, clean seats, good food..."
缺點： "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
優點： "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
缺點： "No problems at all"
缺點： "Boarding was a mess, very crowded flight- no roommate luggage, and the plane was very hot inside."
優點： "Best boarding"
優點： "The plane was really clean and they had lots of overhead storage."
缺點： "It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it."
缺點： "Late 2 hours"
缺點： "Food and drinks"
缺點： "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
缺點： "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
缺點： "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
缺點： "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"
優點： "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
缺點： "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
優點： "Boarding process was easy."
缺點： "Different snack options."
缺點： "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
優點： "The crew seemed nice"
缺點： "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
優點： "This was Japan airline and the crew were very respectful and responsive and food was amazing"
缺點： "The entertainment selection could have been better"
優點： "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
優點： "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
缺點： "Better seat options and more comfortable seats"
優點： "The plane got us there safely."
缺點： "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
優點： "Seat ok, crew was good and flight left right on time"
缺點： "Just the entertainment need to have options"
優點： "The plane"
缺點： "The food"
優點： "Friendly staff made people feel safe even during turbulence."
優點： "The most efficient boarding process I've ever experienced."
缺點： "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
優點： "Quite hospitable On time."
缺點： "The coffee was horrible."
優點： "On time, nice plane"
缺點： "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
缺點： "Flight was delayed an hour. Poor communication with passengers during the process."
優點： "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
缺點： "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
優點： "Clean plane"
缺點： "No food"
優點： "Video entertainment not working for my whole row."
缺點： "Entertainment options were great"
缺點： "Very cold airplane"
缺點： "3 hour delay and much confusion. In and out of aircraft."
缺點： "Cero entretaintment"
優點： "The boarding process was good."
缺點： "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
優點： "smooth check in and boarding etc"
缺點： "Wifi wasn't working so no entertainment"
缺點： "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
缺點： "No wifi but there were old style TVs throughout the cabin. It was an old plane"
優點： "Smooth ride."
缺點： "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
優點： "Got there safe"
缺點： "We were cattle attendants cowboys"
優點： "No water no food nothing good"
優點： "Leg room Kind stewards"
缺點： "No gluten free meal options"
缺點： "Overhead compartments full. Had to check carry-ons to final destination before boarding. Groups 3 and 4 and most of Group 2 had to check their carry-ons due to AA allowing more than 2 carry on items per person and oversize carry on items for Groups 1, and all the Advantage classes called."
缺點： "Terrible transit to terminal in LAX with shuttle and stairs"
優點： "This time every thing excellent"
優點： "La puntualidad de los vuelos."
缺點： "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
缺點： "The plain was an old model with no personal screens... So boring"
優點： "I loved the new planes. Absolutely amazing"
缺點： "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."
缺點： "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
優點： "My seats remained next to each other."
缺點： "Delayed with no proper notice. Flight took an extra 5hrs to arrive destination."
缺點： "Delayed over 6 hours for a two hour flight. The only compensation provided was to offer a cup of water. Sad"
缺點： "no leg room"
優點： "The crew tried to compensate with vouchers and free food."
缺點： "Lets start at Chicago... The first plane delayed our schedule by 3 hours as the maintenece team tried to troubleshoot some navigational equipment, after hours of no progress they decide to switch us to another aircraft at a different gate, and at this point i have already missed my connection flight in LA to HNL. By the time everyone gets boarding on the back up plane, they make an annoucement that the current crew and captain working hours have timed out and that they will need everyone to step off the aircraft and rebook their current flight while we wait for the turnover crew to show up. So another hour goes by before we board again and are FINALLY in the air 5 HOURS behind schedule, and at this point my last trip to HNL would be leaving 15 after we got to the terminal. At this point we're pulling into the terminal and it is 7:15, my flight to HNL leaves at 7:45, and the plane is literally right next to ours. While we are pulling into the unloading zone, the luggage crew left about 15 luggage carts parked in the spot our plane is supposed to pull into leaving us just outside of range of the terminal, 20 minutes go by before it gets cleared and we finally pull up. As im leaving the plane, literally running next door to make the floght, j look up at the departure time of 7:45pm and then back down at my watch which says 7:42 pm, and as i go to show the representative my ticket to quickly board, she tells me im too late and i should go talk to customer service about a flight for tomorrow morning. Now keeping everything i went through in mind, i also was required to be on the island on Oahu, no later than 0700 the morning of july 6th, and now there isn't even a flight that leaves before 8am??? This was by far my worst traveling experience ever and it was my first time ever flying American airlines. I wish i could take back my money, because your airlines have set me back over 16 hours on my schedule and i'm also in trouble with my ship and chain of command for not making it back on time."
豁免更改費用。 搜尋加拿大飛往台北市 臺灣桃園國際機場的彈性機票