優點： "I liked the crew"
缺點： "Almost everything"
優點： "Nice big plane, good movies, good overhead storage"
缺點： "Better food"
優點： "Amazing crew and good seats."
缺點： "In my experience everything was great."
缺點： "Sits not suitable for long distance travel"
優點： "Fatal crew attitude and discomfort seats, really reduced seat space."
優點： "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
缺點： "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
優點： "the crew was great!"
缺點： "The plane was very dirty"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Organización y eficiencia"
缺點： "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
優點： "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
缺點： "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
優點： "United flew from Puerto Rico to Newark - did not attempt to schedule through airports affected by the hurricane in the southern US"
缺點： "United flights out of San Juan were expensive for those of us who were stuck by hurricane Irma and delayed. I paid almost double what my original carrier charged, but at least we got out 4 days earlier. I see that the carriers have dropped/frozen rates for customers stranded by hurricane Maria, but United was listed at least $100-$200 per ticket above other carriers"
優點： "A list we were given a nother. Day to travel"
缺點： "My flight to Neward has not happened. It was supposed to be at 1:15 am. It has been posponed to 3:00 pm, plus, my conection flight to IAD, is not available until 2 days after. I had something very important to do today, which did not happed because of this problem."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Great flight"
缺點： "Everything regarding food $ wasn't aware of it"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The crew Personnel was courtesy and there were friendly."
缺點： "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
優點： "Seats were more spacious than my last flight. We even had plugs to charge my phone!! That was nice! I slept the entire flight. It was a 6am flight - You provided a blanket."
缺點： "The charge to change seats is pretty unreasonable. No tv's. The cabin was freezing! I was wearing 2 jackets and a blanket and all of the vents were closed. Would be nice to know about downloading the app to have access to free movies ahead of time."
優點： "The attention of the captain with the passengers and that we arrived 10 minutes before"
優點： "The crew were very polite and friendly"
缺點： "The only thing I didn't like was the seat were to small."
優點： "Everything was perfect...."
優點： "Good flight"
優點： "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew was nice and very helpful."
優點： "Movies on personal device"
優點： "Had a complimentary drink given to three of us because some rain water leaked in as passengers were boarding the plane. The staff was excellent beyond that!!!"
缺點： "Our flight was late leaving and for some reason when I checked in on my phone it said I needed to see an agent for my seat assignment"
優點： "On-time boarding."
缺點： "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
優點： "Crew was great!"
缺點： "Entertainment system did not work"
優點： "We upgraded and paid the expensive seats was nicer"
缺點： "that you had to pay so much more for extra space still in economy class"
優點： "United responded pretty well to the situation and gave hotel and food voucher."
缺點： "My fly got delay and because of that I didn't get in time to my connecting flight."
優點： "Even though I change my date of flight everything was good, very good customer service100 percent."
優點： "It was an over night flight and I usually fall asleep on those, but sometimes I have to wake up due to noises etc. This wasn't the case. Thanks"
缺點： "The flight was delayed and we have to pay for the entertainment what it's that One of flight attendant was getto, saying bad words and unhelpful The guy at the gate unhelpful in other airlines if my family and I have seats away from each other they will help you to be together specially if you have children. In united the guy didn't even bother to look in the system and just told me that that's the only thing he has I asked again and he's told me no because if he help me the flight will be delayed and I laugh and then I said are u serious so I told him that the only thing that he needs to do it's to call the person that has the seat next to my family and ask if he or she can switch seats with me that's all and he just walked away. Very unprofessional most of the staff. I'm a ARMY VETERAN 90% disabled and my wife ssg Ayala active duty the flights that we took on our deployments were smoother than the united airlines flights"
優點： "Attention from crew."
優點： "Nice flight"
缺點： "Nothing to eat"
優點： "Everything went smoothly"
缺點： "Crampy seats"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I like the boarding process and the confort."
缺點： "My birthday was yesterday, August 22, and we were traveling to Atlanta, and at the San Juan airport the flight to Chicago was delayed so we upgrade to first class because we don have enough time to get birthday diner in the stop in Chicago to Atlanta, so the thing was that they didn't have enough meals for the costumers, they were 2 meals short , my husband couldn't eat so we ask for other options and they only had 2 thing that my husband couldn't eat, because they were horrible. So that brought my husband mad, so it was not enjoyable because every time he tried to do something to feel calm again but they couldn't do anything to help us calm down. They keep telling us that it was her mistake that she miscounted and that they didn't give them enough snacks, we didn't had snacks for the rest of the flight it was stressed full. Tomorrow i have to travel again back to Puerto Rico, and im scared that tomorrow will be a horrible day traveling with United, with no space for being comfortable with no food for 9 hours, im worried that the flight is delayed again and that a lost my flight back home, were my dogs are in a hotel till that night so im scared to have to pay another night for my dogs, and I wouldn't be able to pay it. I hope you could help me to figure something out to make this experience more enjoyable my phone number is 7876440442 Zaimee Esteves and Gian K Cruz"
缺點： "I have no complaints so far"
缺點： "Friendly staff and the flight was comfortable"