"Better food please"
"Delayed 1 h 40 mins"
缺點： "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
優點： "Organized boarding"
缺點： "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
優點： "Very nice crew."
優點： "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
缺點： "The food! Bring back real food please"
缺點： "Free WiFi"
缺點： "Free WiFi"
優點： "Fast transportation"
缺點： "It could be better if the pandemic was over, I think everything could be better."
優點： "Everything was clean and new feeling"
缺點： "Food on offer was uninspiring."
優點： "Flight on time!!"
缺點： "Cramped space, no leg room. Seat 17A won’t recline"
缺點： "Personal monitors. Free food."
優點： "The crew was friendly, the seats were comfortable, no complaints about the flight."
缺點： "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
優點： "the crew was amazing and the seats were awesome"
缺點： "on this trip nothing"
缺點： "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
優點： "Super comfortable"
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
缺點： "Delayed was terrible. I arrived 7 hours later than expected."
優點： "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
缺點： "Pudo haber sido resolver para no perder la conexión a mi destino final."
優點： "Safe flight"
缺點： "On time departure and arrival."
缺點： "It was OK, no big issues or concerns."
缺點： "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
優點： "SJU counter crew, in flight crew and flight was SUPER on time!!!"
缺點： "Nothing wrong."
缺點： "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
優點： "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
優點： "On time"
缺點： "Flight attendant had some attitude as if they were not enjoying their work."
優點： "New onboard entertainment"
缺點： "Rude crew"
缺點： "My screen was not responsive most of the time"
優點： "Í like al the fligth ."
優點： "The un seat entertainment"
優點： "Arrived 30 minutes early"
缺點： "We had to wait 40 minutes in the runway before parking at the gate."
優點： "I like it was fast and smooth"
缺點： "Not too much space in the plane"
優點： "That I arrived at my destination"
優點： "Ok time flight"
缺點： "Entertainment system did not work in all stops"
優點： "He crew. They were helpful and friendly"
缺點： "The delay and the plane was old"
優點： "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
缺點： "No entertainment, food selection very limited."
優點： "The Crew was nice ."
缺點： "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
優點： "On time departure"
缺點： "Please use the A330 for the return trip..."
缺點： "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
缺點： "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
優點： "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
缺點： "Shared TV?!!"
缺點： "They got us off the plane to get on a another plane there for we were delayed"
優點： "Todo muy bueno"
優點： "More confortable seats."
缺點： "20 min delay at Dallas International"
優點： "It was great."
缺點： "Everything was good."
優點： "Awesome plane, clean"
缺點： "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
優點： "Nice crew, clean plane, and they had soda and coffee!!!"
缺點： "Full flight, not spaced out like I thought it would be."
缺點： "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
優點： "The service of the air hostess."
缺點： "Definitely more space is better."
缺點： "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
優點： "I liked the crew"
缺點： "Almost everything"
優點： "Nice big plane, good movies, good overhead storage"
缺點： "Better food"
缺點： "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
優點： "Crew was nice friendly and helpful."
缺點： "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
缺點： "Sits not suitable for long distance travel"
優點： "Fatal crew attitude and discomfort seats, really reduced seat space."
優點： "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
缺點： "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
優點： "the crew was great!"
缺點： "The plane was very dirty"
優點： "Basically realized that I won’t fly again if it’s not first class ."
缺點： "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
優點： "Nothing At All"
缺點： "United Airlines Was Unwilling To Assist With The Changing Of My Flight Due To The Circumstances In Puerto Rico And Wanted To Charge Me $1250 Just To Move My Flight One Day I Will Never Be Using This Service Again.Not To Mention They Wanted To Charge Me $75 Just To Pay For My Bags In Cash"
優點： "fast take off and good service."
優點： "Really disatisfied"
缺點： "the poor attempt to help me when they canceled my flight 3 times"
優點： "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
缺點： "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
優點： "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
缺點： "No warning for cancelation. No explanation of what is happening and no effort to make it better."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I selected the original flight for it's times, which would work best for my grandmother who was traveling solo and needed wheel chair access. Then I receive an email there will be a 7 hour delay and there were no other flights available for my original time slot. United this is the second time you have "delayed" or changed my seat after calling and selecting it and inconvenienced me. I will look for other providers from now on!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."
優點： "The crew Personnel was courtesy and there were friendly."
缺點： "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
優點： "The attention of the captain with the passengers and that we arrived 10 minutes before"
優點： "The crew were very polite and friendly"
缺點： "The only thing I didn't like was the seat were to small."
缺點： "2 hours delay"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing at all"
缺點： "Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again"
優點： "Trip OK."
缺點： "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
缺點： "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
優點： "It was quick to checkin but considering we were one of the few flights it should have been that way."
缺點： "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
優點： "United responded pretty well to the situation and gave hotel and food voucher."
缺點： "My fly got delay and because of that I didn't get in time to my connecting flight."
優點： "Even though I change my date of flight everything was good, very good customer service100 percent."
優點： "It was an over night flight and I usually fall asleep on those, but sometimes I have to wake up due to noises etc. This wasn't the case. Thanks"
優點： "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."
優點： "Attention from crew."
優點： "Nice flight"
缺點： "Nothing to eat"
缺點： "I was upgraded to first class. This was the first time this has happened to me, and I was excited. I had a great experience there and am grateful for it! The trip was quick, with low turbulence and no air pockets. I felt good. Thanks."
優點： "I like the boarding process and the confort."
缺點： "My birthday was yesterday, August 22, and we were traveling to Atlanta, and at the San Juan airport the flight to Chicago was delayed so we upgrade to first class because we don have enough time to get birthday diner in the stop in Chicago to Atlanta, so the thing was that they didn't have enough meals for the costumers, they were 2 meals short , my husband couldn't eat so we ask for other options and they only had 2 thing that my husband couldn't eat, because they were horrible. So that brought my husband mad, so it was not enjoyable because every time he tried to do something to feel calm again but they couldn't do anything to help us calm down. They keep telling us that it was her mistake that she miscounted and that they didn't give them enough snacks, we didn't had snacks for the rest of the flight it was stressed full. Tomorrow i have to travel again back to Puerto Rico, and im scared that tomorrow will be a horrible day traveling with United, with no space for being comfortable with no food for 9 hours, im worried that the flight is delayed again and that a lost my flight back home, were my dogs are in a hotel till that night so im scared to have to pay another night for my dogs, and I wouldn't be able to pay it. I hope you could help me to figure something out to make this experience more enjoyable my phone number is 7876440442 Zaimee Esteves and Gian K Cruz"
缺點： "I have no complaints so far"
缺點： "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
優點： "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
缺點： "The service was bad. Im never fly again with united air line. Never recommended hider"
優點： "Staff was friendly and professional."
缺點： "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."