每天清潔，並在 利馬飛往 台北市的機艙內安裝HEPA高效濾網
優點： "Always excellent Japanese service."
缺點： "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
缺點： "the seats are not reclined, not comfortable at all"
缺點： "Add a low carb meal option"
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "the food was god. the crew was very accommodating"
優點： "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
缺點： "Not much"
缺點： "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "Flight departed on time, landed on time....excellent service, too."
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
缺點： "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
缺點： "Salad and fruit came Frozen"
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
缺點： "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
優點： "Food & Entertainment"
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點： "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "They made a special dessart for my niece and her husband for their honeymoon trip."
缺點： "Not realky."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
優點： "Very friendly staff, happy to explain and let us try the lemonade drink"
缺點： "would have preferred more asian food options"
優點： "Love the service provided by the flight crews. The landing was smooth and quick."
缺點： "Flight was delayed and the crew announced the same thing about it twice."
優點： "Love the plane itself. It felt like it was new and it was very comfortable."
缺點： "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
優點： "Very pleasant. I upgraded to economy plus so that was a bonus."
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "I love the food and the girls was fantastic"
缺點： "It was very warm on the plane."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "Attentive crew"
缺點： "Landing was rough and bumpy"
優點： "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
優點： "Staff was nice and attentive"
缺點： "Uncomfortable seats. Don't recline. Could use more film choices."
缺點： "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
優點： "Very quiet. Plane very clean"
優點： "Fast flight"
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
缺點： "everything...terrible airline"
優點： "The crew was OK. The seats were normaly OK."
缺點： "Maybe better food"
優點： "Overall is perfect"
優點： "flights on time. special meals I ordered were provided."
缺點： "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
優點： "Average Seat comfortably is ok"
缺點： "God knows"
缺點： "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
優點： "It was a true Turkish Airlines experience! Awesome as always!"
缺點： "Food is not great and the flight was delayed by an hour"
優點： "Flight between Atlanta to Istanbul was good with ample leg space."
缺點： "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
優點： "Entertainment and punctuality"
缺點： "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
優點： "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
缺點： "The seats are uncomfortable for 13 hours of intense use."
優點： "CREW WAS VERY GOOD AT THEIR JOB"
缺點： "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
缺點： "Dismal customer service"
缺點： "The plane was too hot"
缺點： "Flight delayed more then an hour without anyone knowing anything about it."
優點： "Flight itself is very nice. Good service and media selection."
缺點： "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
優點： "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
優點： "Service food timely departure"
缺點： "Nothing to dislike"
優點： "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
優點： "Nice seat, good choice of entrainment, great food"
缺點： "That they offloaded my baggage and didn't tell me. I didn't have my stuff for 2 days."
缺點： "Same problem as the first segment (see above)"
優點： "Screens at each seat"
缺點： "Food was terrible, the WiFi wouldn’t work even at $15"
優點： "The food is ok as is the entertainment on board."
缺點： "The crew could be nicer and more responsive"
缺點： "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
優點： "excellent service."
缺點： "internet should be free."
優點： "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
缺點： "The sounds of air was to much. I could hear the air outside and was bothering me."
優點： "The food and boarding went fine."
缺點： "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Service, timing of flight, entertainment system."
缺點： "There used to be more variety of food choices."
優點： "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
缺點： "No complaints"
優點： "Great experience for my first international flight."
優點： "The food was delicious."
缺點： "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
優點： "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
缺點： "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
優點： "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
缺點： "the 2 hour flight delay on tarmac."
優點： "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
缺點： "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."
缺點： "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
優點： "Turkish airline was a nightmare with customer service!"
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點： "Other than the late departure, everything else was excellent."
缺點： "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
優點： "Again, people were nice, food was good, and entertainment was still good."
缺點： "Boarding was unorganized"
優點： "Very nice crew!"
缺點： "Very hot in the plane"
優點： "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
缺點： "More legroom would be nice. Boarding was a bit delayed for no visible reason."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
優點： "The food was very nice, living up to their reputation."
缺點： "The in-flight entertainment machine was not very user-friendly. Mine broke early in the flight and it took a couple attempts of telling the crew to get them to fix it. Legroom wasn't particularly great either for such a long flight - my knees were at the front seat immediately, and I'm not particularly tall (under 6 foot)."
優點： "New planes, very modern fit-out, industry leading entertainment system. Excellent flight all round."
優點： "Same as above"
缺點： "Same as above"
優點： "The plane condition."
缺點： "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
缺點： "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
缺點： "It's KLM. What else do you need to know."
優點： "The socks offered in business were comfortable and nice looking. The red wine was good."
缺點： "The food was just average and the seat not too comfortable"
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "I congratulate the KLM crew!"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Great plane and staff"
缺點： "Too hot inside the aircraft"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The crew"
缺點： "Seat comfort"
優點： "KLM staff is great"
缺點： "Long haul flight made pleasant by KLM"
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Employees were very friendly"
缺點： "The seats were very small"
缺點： "Our lougage did not arrive"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Great service"
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Fabulous trip with friendly, helpful staff"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "Easy airport business"
優點： "captain was great."
優點： "On time!!!"
缺點： "Good trip"
優點： "The staff was super friendly. Checking in was a breeze."
缺點： "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
缺點： "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
優點： "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
缺點： "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
優點： "The pilots managed the turbulance and landing in the moutains beautifully."
缺點： "The gate was vhanged three times...announcements unclear."
優點： "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
優點： "Once we were finally on the plane everything felt comfortable and looked newish."
缺點： "DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO! The flight was delayed by 7 hours. We were told different stories Time and Time again by the ground crew. Either the plane was on the way or it was turning back, or it had landed or was perpetually 20 mins from landing. At one point, they did slip and admit that they actually had no way of actually tracking the plane, so everything they told us had been wild guesses about what had actually been happening! When some passengers asked to speak with a manager, we were told that the manager was not accepting calls at that time. After hours and hour and hours of delays and lies, they finally found a plane, but we still had to wait an hour for a crew as the original crew was now over their time limit. Once we were airborne, the flight was smooth and the newly cobbled together crew was nice. Zero mention or promise of reparations for the massive delay. AGAIN, DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO!"
缺點： "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
優點： "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
缺點： "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
缺點： "upon my arrival in MIA noticed the lock was missing and the zipper half open when at my house one silver gift was partially missing Thetop cover please see picture attach in a separate letter will contact your offices her in Miami for rrinbustmen"
優點： "The cost"
缺點： "The fact that it was and appears to still be... Incredibly difficult to get ahold of airline for some form of compensation or credit for the flight I missed... I had made the attempt periodically since and it had still been without any luck."
缺點： "longer hours due to the 2 stops"
優點： "Entertainment and a lot of empty space on each flight"
缺點： "I lost my first flight, as Avianca close it 1 hr before to aboard , Employees in JFK are so mean and rude. Avianca charge me another 900 Dollars on Top of 828 Dollars I did paid on Kayak.com, to "reschedule all my trip", that finally is exactly the same I had before . Avianca overcharged me 898 on top of what I Paid Luggage came destroyed and with missing thing at the final destination, nobody take care of that yet. even I made the compliant on write."
優點： "This a short flight and they only offered drinks. No entertainment was available"
缺點： "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
缺點： "No complains"
優點： "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
缺點： "Hit a bit of turbulence, food was good, but can be improved"
優點： "Largely unremarkable flight out of LIM."
缺點： "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
優點： "the flight was AVIANCA , not American Airlines"
缺點： "Tiny airplane. We had a delay of 2 hours."
缺點： "The entertainment screens did not work in my seat and my wife's seat."
缺點： "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
優點： "They went above and beyond to make my travel experience an enjoyable one."
缺點： "That they are not more like them on other airline carriers."
優點： "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
缺點： "space was small in economic class"
缺點： "Flight crew was very rude and seems she was not happy to attend customers request."
缺點： "Poor crowd control in airport- monitor did not show gate even 20 minutes before the flight after the gate changed , then it changed 3 different times. Few Avianca staff available to answer questions/clear up the confusion. It was actually comical. On the previous flight Lima-> Cusco, they bumped us off our flight even with confirmed tickets, said the "flight was full" (obviously oversold) and said we'd get a $50 voucher and asked me to write my email on a piece of scrap paper, no receipt."
缺點： "This flight was operated by Avianca, the flight was delayed 2 hours at the beginning, they said they will give as a voucher for food while we wait, when I went to the counter they said they don't give anything for a 2 hours delay. Then the flight was delayed a 1/2 hour extra, it was not even announced and we ended up boarding at 12:15am from a flight that was supposed to leave at 9:35pm, then the plane was waiting for 1/2 hour before we went abroad and I ended up arriving at 2am to my destination when I was supposed to arrive at 10:45pm, this was the worst fight experience and we didn't even got an apology for the inconvenience."
優點： "Las aeromosas muy amables y profesionales."
缺點： "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
優點： "It was largely an uneventful flight. The point was that they did their part getting us to the destination. It was a good flight."
缺點： "We did not use the entertainment system as it did not have any English subtitled movies so we did not use it."
優點： "El ser una marca conocida"
缺點： "Tanto el vuelo de ida como de vuelta fueron cancelados ambos vuelos. Siendo el de regreso de una forma abusiva cancelando para el día siguiente sin considerar el pago mínimo de hotel y comidas. Sin considerar los gastos ocasionados por las pérdidas de reservas en hoteles."
優點： "They provided tablets."
缺點： "They changef aircraft for an old one. Bc Seat really uncomfortable. Not dorect aisle access. No avod. No wifi. We were waiting 20min at the aircraft door waiting to enter."
缺點： "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
缺點： "Our 10:40AM flight got cancelled. We had to wait in line until 1AM with regular check-ins to rebook for 8:40AM. When we made it to the airport again after limited sleep, that flight also got cancelled. We bought a ticket with LATAM which was a breeze. Throughout the following week, we tried calling them numerous times to have them tell us we had to loose yet more time by having to go to their Cusco office... but they couldn't resolve the issue either. We had to escalate this over the phone from their office so they would issue us a flight back to Lima at no charge to us. Now, I can only hope that they will honor this ticket but I'm not expecting much."
優點： "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
缺點： "i didnt like the food tasted like it was in a fridge forever"
缺點： "Entertainment is rather limited."
優點： "Small snack and drink included. Free checked bags."
缺點： "Very few drink choices. Flight was cancelled mid-air, so we were returned from the air above Cusco to the Lima airport where there were no other flights departing that evening and no compensation for the inconvencience (no hostel voucher, no upgraded tickets on our next flight, etc). Many people ended up missing their long-planned trip to Machu Picchu as the earliest Avianca could get anyone to Cusco was 11:00 the following morning. The staff was unhelpful, and the lines were incredibly long (about 3 hours). Funnily enough, we were supposed to be on an earlier flight, but due to the length of their check in line, we waited over a half hour in line and when we arrived at the desk 56 minutes before our flight, we were unable to check in (since check in stops an hour before the flight). Truly ridiculous. I will definitely think twice before ever booking an Avianca flight in the future."
優點： "Top notch airline - staff is personable & comfortable seating"
優點： "The comfort and ease were perfect and they were very helpful and accommodating with my bringing my guitar on board. The food was fairly mediocre in business class although the croissant was good. The stewardess who waited on business class was a bit unfriendly but her service was fine I would definitely fly with avianca again. Overall I had a very good experience."
優點： "all the experience"
優點： "I had to fly at 11:19pm I had a delay flight leaving at 2:00am . The flight was change from Lima to Miami and from Miami to Chicago not to Dallas"
缺點： "I paid for an upgrade to Business and my seat would not recline. Spent the whole 6 hours in one position."
優點： "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
缺點： "Just another flight where everyone is packed in like Sardines."
優點： "Muy buen servicio"
優點： "Everything was ok."
缺點： "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
缺點： "Not on time, no entertainment system, little space"
缺點： "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
優點： "Crew Service"
缺點： "Lack of other entertainment options"
缺點： "there was no flight. pay attention, kayak."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Leave on time. Friendlier and helpful service"
優點： "Arrived in Tampa informed about all kinds of delays and that I would not be able to make the connection from New York to Iceland. Very hard to get anywhere with the one 800 number they gave me up getting some help with that lady at the service desk, she was finally able to almost promise me trip with another airline a day which was that was yesterday"
缺點： "Certainly did not like their phone help, talk to numerous people first of all bad connection second of all very hard to understand. I got hung up on couple of times was on hold for 25 minutes one time 20 minutes another lady called promised to call me back and that was yesterday at five I still have not called her and today it’s 1030. Super poor customer service"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "It was a good flight- friendly staff and crew."
缺點： "Sits not suitable for long distance travel"
缺點： "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
優點： "Fast boarding good entertainment"
缺點： "Better snack choices"
缺點： "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
優點： "Pilot was nice with his opening annoucement."
缺點： "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "- Food was good, (3 cup chicken) - Ontime departure - Early arrival - Friendly attentive staff"
缺點： "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
優點： "Departed 1 hour late, messedup plans in New York city for us."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
缺點： "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Crew was the best!! We were taken care of."
缺點： "Snacks were very minimal"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "on time"
優點： "We flew business class and slept most of the way in very comfortable environment"
缺點： "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
優點： "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
缺點： "See above."
優點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Quick flight, arrived early to each stop"
缺點： "Seats hurt, head rest don't stay up"
優點： "Bad day, splurged after other flt cancelled and separated from family, attentive staff, nice ride"
缺點： "Clunky electronic access"
優點： "It was Great Thank you"
優點： "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
優點： "We flew 440 miles an hour on the way back just because the flight was delayed a little bit. Now that is Customer Service."
缺點： "I wish I got more food on the plane. Food isn't expensive but flights are."
缺點： "You had to pay for internet service in order to watch the free movies."
優點： "Stewardesses we're kind and helpful"
缺點： "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
缺點： "Lost my bag"
優點： "Premium economy is a must for me from now on. I am 6'4" and the extra leg room makes all the difference in the world. My flight was at night so I had little interaction with the crew. Overall I had a very pleasant experience on united and would definitely fly with them again."
缺點： "Food options were limited to snack boxes. I had a layover in Denver. At the time of my arrival all of the food options in the Denver airport were closed. I would have appreciated some more substantial food offerings on the plane, as I had to go without dinner thatnight."
優點： "Being on time no delays"
缺點： "A mm issue with the seating between travelers the flight attendants fid not check the right seats and these cause the whole argument happily one of the travelers decided to stop and just seat where did not belong or better said purchased ... people around where not happy to se this either but as educated people where just listening the whole argument going....."
缺點： "Wish I used y'all for my other flights!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Good customer service"
缺點： "did not like how when I booked my flight and chose my own sit and they switched me to a different sit that I did not choose when I purchased my ticket."
缺點： "seats were very uncomfortable"
優點： "Great short flight and crew."
缺點： "Too tight. Not enough leg room. Bad service."
缺點： "She missed this flight due to her first flight from Little Rock getting cancelled."
每天清潔，並在 利馬飛往 台北市的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 利馬飛往 台北市的機上會提供口罩
從 利馬飛往 台北市的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 利馬飛往 台北市的彈性機票