缺點： "Very uncomfortable seat. A bit rude flight attendant."
優點： "Comfort as usual"
缺點： "No idea"
優點： "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
缺點： "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
優點： "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
缺點： "More western food options, better selection of tv shows for entertainment"
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Friendly staff, fast service, and good food."
缺點： "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
優點： "Clean plane, comfy seats and great staff"
缺點： "Everything was good didn’t hate anything"
優點： "Typical ANA quality as always."
缺點： "Nothing in particular."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "Good service"
缺點： "baggage was broken."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
缺點： "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
缺點： "I missed it due to delayed flight from LAX"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
優點： "very comfy, great ground handling crew"
優點： "5 stars all around 5 stars around"
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Great flight"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "ANA food and service is awesome"
優點： "Best service ever provided by an airline"
優點： "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."
優點： "Overall everything was good... Good food, comfortable and new plane"
Information on the screens about to track the journey on real time during the flight should be shown
Crew was excellent as always with Qantas staff. My video monitor quit working twice and I gave up on it working.
缺點： "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."
優點： "Short flight, but they fed us great food, great service, even good wine."
優點： "Crew were very accommodating to the needs to the passengers."
缺點： "Limit the recline on seats to less of an angle in economy."
優點： "Very friendly crew, and super comfy flat bed in business class."
缺點： "On this occasion, Qantas delivered the goods!"
優點： "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
缺點： "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."
優點： "Crew was great."
缺點： "Leg room was just ok."
優點： "This flight had significantly less turbulence than my flight to Melbourne"
缺點： "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
優點： "On time and efficient"
缺點： "More than a biscuit for lunch"
優點： "What was there to like!"
缺點： "That i couldn't board this flight. Duh!"
優點： "Nothing, I pay for premium economy and can’t use the partnerships lounge—what’s the point!"
缺點： "Nothing, I pay for premium economy and can’t use the partnerships lounge—what’s the point!"
缺點： "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
優點： "Upon confirming my flight I had received a middle seat. When I got to Sydney I was able to talk a host at the gate to see if she can move to an aisle seat. She did and it was at the front of the row with plenty of leg room. I couldn’t have asked for a better flight home."
缺點： "The mess other passengers made. Have some respect for yourself and the stewardess. I could only imagine the home some of these people Live in."
優點： "Sleeping seats were very roomy and staff were wonderful"
缺點： "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
優點： "Very comfortable seats, good food, great entertainment- a slick operation was very slick. Not like the old days"
優點： "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
缺點： "If only I could afford business class :("
缺點： "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
缺點： "The crew was not all that friendly in my section"
優點： "freindly staff."
缺點： "First I wasn't told I'd be going domestic . Arrived at the airport 4:30 to catch the internation flight @7:20. Funny thing is I was the only person around. There was the changing of shifts for ground & cleaning etc. No ticket booths. Put passport in kiosk,it said basically no. Finally a ticket agent showed up. She tried my passport ,and nothing. Checked threw the computer & it said leaving out of domestic. Go down to the end of the hall, can check in there. It's Qantas alright, not open till 7:00. Start to panic a bit. Stopped someone and asked. They told me I was at the wrong terminal! Get to other, check in. Ask if I have to collect luggage and customs at LAX. No goes right threw. Wrong. Waited for cases at LAX. Have to collect & go threw customs. No cases, lost in Melbourne. Then I was ignored."
缺點： "Very hot in the Flight to LAX. Crew was trying to do a good job, just didn’t see them much. Food was bad. Will think twice about booking with quantas again ☹️"
優點： "Mobile checkin, e-boarding pass, straight to the gate!"
缺點： "Headphone jack on the 747 was faulty."
優點： "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
缺點： "First off the planes I flew on were noticeably old."
缺點： "cramped seats. a miniscule snack, with no napkin to clean up with"
優點： "Got away on time and landed early."
缺點： "Boarding pass scanners broken - so couldn't scan from a phone. And then the boarding pass printer wasn't working properly either. Also these planes are very noisy."
優點： "Pre-boarding customer service staff changed seats for extra leg-room"
優點： "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
缺點： "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
缺點： "The QF 73 was more than 4 hrs late. The boarding ticket states boarding @16:30, but no one said anything and the PA gave no announcement. The actual boarding did not happen until after 17:00."
優點： "Smoothed on time. Flight attendants not tired and grumpy"
缺點： "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
優點： "Good service"
缺點： "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
優點： "Great services."
缺點： "When seat in front was pulled down for sleeping left little room for moving and was too squeezy and uncomfortable."
優點： "Quick boarding process, good food, and good entertainment selection"
缺點： "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
優點： "Entire flight there was no comfort- crew was brash and unfriendly -"
優點： "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
缺點： "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."
優點： "Qantas is my favorite airline. I will always fly with them given the choice."
優點： "Service was good and having open seats next to us made it manageable."
缺點： "Kids meals lacked vegetarian options"
優點： "Good service, on time"
缺點： "Coffee, not good enough"
優點： "Crew was kind, food was good"
缺點： "Very little legroom"
優點： "Good cabin crew"
缺點： "Late again"
缺點： "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."
優點： "Great service. Perfect flight"
缺點： "Entertainment system was not working at my seat"
優點： "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
缺點： "No complaints."
優點： "The crew was attentive and friendly, food was great and the wide variety of entertainment offered made the 16+ hour flight go by quickly"
缺點： "Only downside was fellow travelers being inconsiderate."
優點： "Fortunately for me my wife had to cancel her return flight in the last minute so seat was ok"
缺點： "Type of seats not comfortable. Even MD380 seats were better"
優點： "crew was very nice and helpful"
缺點： "seats are somewhat uncomfortable."
優點： "flight was not full and crew allowed folks to move around and spread out."
缺點： "food was a miss. Too salty, mushy."
優點： "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
缺點： "Food was ok but I've had better in Qantas."
Meal preferences were not saved/changed despite having the information being saved on the United profile, requested at the time of booking, and requested again more than 24 hours before the flight. As a result, a suitable meal was not available during the flight.
Service, punctuality, and efficiency were excellent. Airline food ...well a choice other than a chicken sandwich would have been appreciated. Otherwise, I will certainly fly again with United Airlines. The staff in Lima for the flight to Houston were absolutely wonderful. Muchas Gracias United!
Food and crew sympathy could be improved
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
Newark is just a terrible airport—we waited 30 mins on the tarmac before they got a crew to direct us to the gate. No good excuse, weather was fine and there were no other congestion issues. Avoid EWR if you can.
缺點： "there was no flight. pay attention, kayak."
優點： "Spacious economy seats. Best Landing ever!"
缺點： "Offer a gluten free snack like nuts!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Sat on runway for 45 minutes with no updates"
缺點： "Leave on time. Friendlier and helpful service"
優點： "Seat was comfortable with plenty of legroom. Crew were extremely friendly and accommodating. Flight was a little late leaving but made up list time and arrived on time."
缺點： "Seats were too narrow, not enough restrooms."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Fast boarding good entertainment"
缺點： "Better snack choices"
優點： "The variety of movies"
缺點： "No daily wifi"
缺點： "Delayed flight, moved me off to another flight so delayed I've missed two connections and haven't left yet."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
缺點： "Most disliked the seats. Not very comfortable for a three hour trip."
優點： "I liked the cabin and the many drinks."
缺點： "Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing."
優點： "Departed 1 hour late, messedup plans in New York city for us."
缺點： "Pilots driving waaaay to fast"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
優點： "We flew business class and slept most of the way in very comfortable environment"
缺點： "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
優點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Very few things."
缺點： "6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess."
優點： "We had a four hour delay. Absolutely no reason given. Even the the guys at the counter admitted they didn't know why the plane was delayed. And best yet, neither did the pilot. Customer service was great at the airport. But the airline itself was pathetic."
缺點： "We had a four hour delay. Absolutely no reason given. Even the the guys at the counter admitted they didn't know why the plane was delayed. And best yet, neither did the pilot. Customer service was great at the airport. But the airline itself was pathetic."
優點： "After reading ratings of the US Airlines, I wasn't expecting much of United. The only drawback to a 5 star run was the boarding process. The crew, food, and entertainment were all top notch."
優點： "Everything was fine. Little tight in economy plus for an extra 76 dollars. Other than that good flight good crew and the entertainment worked on this one finally."
優點： "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
缺點： "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"
優點： "TSA was very rude in Cleveland."
缺點： "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
優點： "Stewardesses we're kind and helpful"
缺點： "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
缺點： "Lost my bag"
優點： "The pilots did a great job!"
優點： "Boarding I guess was good. Flight was on time and arrived early in San Francisco."
缺點： "This was not a Luftansa flight, it was United. The crew was okay, but were not very good with putting any effort in for the passengers. The entertainment systems were clunky, slow and unresponsive. They looked old and/or just poorly designed or implemented. Could have just been cheap? Mine froze during the flight and never worked after that. The food was some of the worst I've ever had on a flight. Don't choose the vegetarian option unless you want an upset stomach. Seats were cramped and uncomfortable, but at least we got a clean blanket. They kept the plane cold for some unknown reason, so we needed it."
優點： "The fact that we were able to check two bags with no added cost and eve though we had to go through customs the bags were transferred for us after."
缺點： "The lack of entertainment on the second part of the flight which was serviced by United from Washington to Seattle. We had to use our own phones as the plane did not have screens and the choices of shows was a bit lacking, we also had to pay for drinks even though this was a 5.5 hour flight which should have included a meal."
缺點： "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."