Meal preferences were not saved/changed despite having the information being saved on the United profile, requested at the time of booking, and requested again more than 24 hours before the flight. As a result, a suitable meal was not available during the flight.
Service, punctuality, and efficiency were excellent. Airline food ...well a choice other than a chicken sandwich would have been appreciated. Otherwise, I will certainly fly again with United Airlines. The staff in Lima for the flight to Houston were absolutely wonderful. Muchas Gracias United!
Food and crew sympathy could be improved
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
Newark is just a terrible airport—we waited 30 mins on the tarmac before they got a crew to direct us to the gate. No good excuse, weather was fine and there were no other congestion issues. Avoid EWR if you can.
缺點： "there was no flight. pay attention, kayak."
優點： "Spacious economy seats. Best Landing ever!"
缺點： "Offer a gluten free snack like nuts!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Sat on runway for 45 minutes with no updates"
缺點： "Leave on time. Friendlier and helpful service"
優點： "Seat was comfortable with plenty of legroom. Crew were extremely friendly and accommodating. Flight was a little late leaving but made up list time and arrived on time."
缺點： "Seats were too narrow, not enough restrooms."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Fast boarding good entertainment"
缺點： "Better snack choices"
優點： "The variety of movies"
缺點： "No daily wifi"
缺點： "Delayed flight, moved me off to another flight so delayed I've missed two connections and haven't left yet."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
缺點： "Most disliked the seats. Not very comfortable for a three hour trip."
優點： "I liked the cabin and the many drinks."
缺點： "Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing."
優點： "Departed 1 hour late, messedup plans in New York city for us."
缺點： "Pilots driving waaaay to fast"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
優點： "We flew business class and slept most of the way in very comfortable environment"
缺點： "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
優點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Very few things."
缺點： "6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess."
優點： "We had a four hour delay. Absolutely no reason given. Even the the guys at the counter admitted they didn't know why the plane was delayed. And best yet, neither did the pilot. Customer service was great at the airport. But the airline itself was pathetic."
缺點： "We had a four hour delay. Absolutely no reason given. Even the the guys at the counter admitted they didn't know why the plane was delayed. And best yet, neither did the pilot. Customer service was great at the airport. But the airline itself was pathetic."
優點： "After reading ratings of the US Airlines, I wasn't expecting much of United. The only drawback to a 5 star run was the boarding process. The crew, food, and entertainment were all top notch."
優點： "Everything was fine. Little tight in economy plus for an extra 76 dollars. Other than that good flight good crew and the entertainment worked on this one finally."
優點： "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
缺點： "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"
優點： "TSA was very rude in Cleveland."
缺點： "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
優點： "Stewardesses we're kind and helpful"
缺點： "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
缺點： "Lost my bag"
優點： "The pilots did a great job!"
優點： "Boarding I guess was good. Flight was on time and arrived early in San Francisco."
缺點： "This was not a Luftansa flight, it was United. The crew was okay, but were not very good with putting any effort in for the passengers. The entertainment systems were clunky, slow and unresponsive. They looked old and/or just poorly designed or implemented. Could have just been cheap? Mine froze during the flight and never worked after that. The food was some of the worst I've ever had on a flight. Don't choose the vegetarian option unless you want an upset stomach. Seats were cramped and uncomfortable, but at least we got a clean blanket. They kept the plane cold for some unknown reason, so we needed it."
優點： "The fact that we were able to check two bags with no added cost and eve though we had to go through customs the bags were transferred for us after."
缺點： "The lack of entertainment on the second part of the flight which was serviced by United from Washington to Seattle. We had to use our own phones as the plane did not have screens and the choices of shows was a bit lacking, we also had to pay for drinks even though this was a 5.5 hour flight which should have included a meal."
缺點： "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."