"Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space."
優點： "Comfort and organized"
缺點： "Entertainment, there was no tv"
缺點： "I wasn't able to board with bags so I had to change flight I paid class upgrade and never received refund"
優點： "That we got there on time. And landed safely."
缺點： "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
缺點： "There were too many people on the flight. The middle seat was occupied."
缺點： "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
缺點： "My reservation through JustFly did not pass along that I’d paid for seat selection, and it brought along an unexpected checked baggage fee."
缺點： "Everything was fine"
優點： "The crew was great. The plane was clean. Both flights were on time and went very well."
缺點： "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
缺點： "Delayed flight. Seat didn't recline."
優點： "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
缺點： "Flight attendants were overworked on a full flight."
缺點： "Excellent flight"
優點： "Crew didn't show up was horrible"
缺點： "Schedule your employees beeter"
優點： "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
缺點： "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
缺點： "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
優點： "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
缺點： "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."
優點： "Crew members. After a long time I got to see some friendly cabin crew members."
缺點： "Boarding was little delayed. But that's alright."
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "Long delays"
優點： "New plane. Excellent service. Absolutely a delightful experience."
優點： "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
缺點： "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
缺點： "Delayed for about 45 mins"
優點： "The flights were on time and the staff was very friendly."
優點： "my seat assignment"
缺點： "wish the crews were more pleasant. some were pretty rude to some passengers"
優點： "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
缺點： "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
優點： "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
缺點： "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
優點： "Please help me find my bags"
缺點： "The fact they lost my bags"
缺點： "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
優點： "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
缺點： "Nothing bad."
優點： "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
缺點： "The flight was perfect."
優點： "Efficient and nothing annoying."
缺點： "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
優點： "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
優點： "nice flight - nonstop got us exactly where we want"
缺點： "not a big selection on food... just cookies (although good it would be nice to have some selection)"
缺點： "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
優點： "GSP easy to navigate- easy option for WNC travelers"
缺點： "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
優點： "The crew was friendly and efficient."
缺點： "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
優點： "Nothing absolute nightmare .. no water .. are you serious"
優點： "Service was excellent!"
優點： "seat comfortable enough"
缺點： "unbelievably tightly spaced seats. Incredibly uncomfortable to have knees pushed into seat ahead - - so tight almost impossible to get feet under seat."
優點： "On time"
缺點： "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
優點： "good service......"
缺點： "there is not much selection for in-flight food"
缺點： "Each flight delayed at least an hour"
優點： "Very nice and showed concern for safety. That made me feel good."
缺點： "No in flight DirecTV"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "American Air cancelled my flight two hours before departure and didn't rebook it. My trip to Atlanta was cancelled. I lost a lot of money and time since I drove 2 hours to get to Chicago airport to find out I couldn't even fly. I missed my weekend event. It was the most horrible bizarre experience."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Entertainment selection was great"
缺點： "WiFi didn’t work"
缺點： "Sits not suitable for long distance travel"
缺點： "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"
優點： "Smooth boarding process."
缺點： "The WiFi wasn’t working."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Again crew seemed annoyed with people. The flight was delayed 2 hours. The person giving info and safety demonstration talked so fast no one could understand them."
優點： "Great service"
缺點： "Delay flight"
優點： "I like the price"
缺點： "The seats isn’t made for a big person which is my main complain for ALL Airlines. The charger for my phone wasn’t a USB charger"
優點： "Staff felt embarrassed for what they were being asked to do"
缺點： "A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service."
優點： "Smooth. Arrived early."
優點： "On time"
缺點： "Extremely crowded, uncomfortably so"
缺點： "Didn't like sitting in the middle and separated from husband who was traveling with me"
優點： "That everything was as scheduled no complaints at all"
缺點： "Crew was very courteous"
缺點： "Customs bus at LAX was 30 minutes late picking us up from flight"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "It was quick boarding."
缺點： "Seats were to close and no plane peanuts."
優點： "Smiling attendants."
缺點： "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
優點： "Crew was friendly"
缺點： "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
優點： "Buen servicio"
缺點： "No te ofrecen buenos aperitivos"
優點： "Boarding and checking in was great.."
缺點： "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
缺點： "It seems to me the time scheduling , is getting a lot better and all fly's are getting in and out on time !"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Ordered the Protein Box, it was ok.. crew members nice."
缺點： "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
優點： "The service was great"
優點： "The attendant, she is the best of all 4 flights I took on my trip.! Never knew her name but the first class lady attendant was way too nice , and so pretty smile , lovely personality.!"
缺點： "All was perfect."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Got deleyed and I missed my connecting flight,"
優點： "selection of movies"
優點： "Everything on time, even departed a few minutes early. Loved and appreciAted every second of it."
優點： "I like the crew and boarding process, it was fast."
缺點： "They just give you a glass of water or juice. That´s all."
優點： "Departed on time and arrived early."
缺點： "It was my worst flight ever. Blowing of conditioner was unbearable. I had a headache all the flight because of this and there was no way to turn it off. I was proposed to sit in another place by one stewardess, but after 20 minutes another one kicked me off saying I should pay to change a sit. And there is no entertainment on 11 hours flight. Entertainment was available only in your own device and you should by internet to set up united application on which it available. I had more then 20 flights through Atlantic Ocean with different airlines and this one was the worst."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "After a three hour layover we were all set to board our jet when we were told that there were issues and would be delayed. After 2 hours they boarded us on an old propeller plane that was loud and uncomfortable. A man was forced to move from his seat in the front of the plane to the back because of weight balancing problems."
優點： "Movies on personal device"
缺點： "More customer service I am better service"
缺點： "Seats are too small no leg room"
優點： "Crew members are nice and attentive."
缺點： "Entertainment: they took away personal screen but then the "new" personal device entertainment option never worked on our roundtrip flight SFO-PVG. The movie froze every 10-15min even on their own big screen. Food was very disappointing even by airline food standard. I was not expecting it to be great food but hey at least provide some options with decent taste please? Comfort: Seats are tight and you will have very minimal space and an awkward position if the person in front of you recline the seat but you don't. Flight is old and seats are uncomfortable. Very little leg room"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"
豁免更改費用。 搜尋 獅子城出發的彈性機票