優點： "great crew"
缺點： "better breakfast or snack before arrival"
缺點： "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
缺點： "Missed flight due to medical emergency"
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Quick local Flight. Left and arrived on time."
優點： "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
缺點： "Nothing! No complaints here"
缺點： "Not much leg room"
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "Clean and very good service."
優點： "The crew and service."
缺點： "No entertainment. No snack either."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
優點： "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
優點： "Amazing customer service, flight attendants could not be more welcoming."
缺點： "The main entree was not very good."
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
缺點： "getting off"
"Delayed 1.5 hours in Miami to arrive in Dallas to a delayed flight and still miss the connection is very frustrating"
"Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space."
優點： "Comfort and organized"
缺點： "Entertainment, there was no tv"
缺點： "I wasn't able to board with bags so I had to change flight I paid class upgrade and never received refund"
優點： "That we got there on time. And landed safely."
缺點： "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
缺點： "There were too many people on the flight. The middle seat was occupied."
缺點： "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
缺點： "Everything was fine"
優點： "The crew was great. The plane was clean. Both flights were on time and went very well."
缺點： "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
缺點： "Delayed flight. Seat didn't recline."
優點： "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
缺點： "Flight attendants were overworked on a full flight."
缺點： "Excellent flight"
優點： "Crew didn't show up was horrible"
缺點： "Schedule your employees beeter"
優點： "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
缺點： "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
缺點： "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
優點： "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
缺點： "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."
優點： "Crew members. After a long time I got to see some friendly cabin crew members."
缺點： "Boarding was little delayed. But that's alright."
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "Long delays"
優點： "New plane. Excellent service. Absolutely a delightful experience."
優點： "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
缺點： "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
缺點： "Delayed for about 45 mins"
優點： "The flights were on time and the staff was very friendly."
優點： "my seat assignment"
缺點： "wish the crews were more pleasant. some were pretty rude to some passengers"
優點： "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
缺點： "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
優點： "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
缺點： "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
優點： "Please help me find my bags"
缺點： "The fact they lost my bags"
缺點： "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
優點： "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
缺點： "Nothing bad."
優點： "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
缺點： "The flight was perfect."
優點： "Efficient and nothing annoying."
缺點： "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
優點： "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
缺點： "Flight connection was too close. Delays in leaving Nairobi made us almost miss this flight"
優點： "nice flight - nonstop got us exactly where we want"
缺點： "not a big selection on food... just cookies (although good it would be nice to have some selection)"
缺點： "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
優點： "Finally had power outlets. 1 for 3. First class crew great."
缺點： "Didn't honor priority luggage tags. Small seats for 1st class."
優點： "GSP easy to navigate- easy option for WNC travelers"
缺點： "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
優點： "The crew was friendly and efficient."
缺點： "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
優點： "Nothing absolute nightmare .. no water .. are you serious"
優點： "Service was excellent!"
優點： "On time"
缺點： "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
優點： "good service......"
缺點： "there is not much selection for in-flight food"
缺點： "Each flight delayed at least an hour"
缺點： "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
優點： "Very nice and showed concern for safety. That made me feel good."
缺點： "No in flight DirecTV"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "American Air cancelled my flight two hours before departure and didn't rebook it. My trip to Atlanta was cancelled. I lost a lot of money and time since I drove 2 hours to get to Chicago airport to find out I couldn't even fly. I missed my weekend event. It was the most horrible bizarre experience."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Entertainment selection was great"
缺點： "WiFi didn’t work"
缺點： "Sits not suitable for long distance travel"
缺點： "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"
優點： "Smooth boarding process."
缺點： "The WiFi wasn’t working."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Again crew seemed annoyed with people. The flight was delayed 2 hours. The person giving info and safety demonstration talked so fast no one could understand them."
優點： "Great service"
缺點： "Delay flight"
優點： "I like the price"
缺點： "The seats isn’t made for a big person which is my main complain for ALL Airlines. The charger for my phone wasn’t a USB charger"
優點： "Staff felt embarrassed for what they were being asked to do"
缺點： "A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service."
優點： "Smooth. Arrived early."
優點： "On time"
缺點： "Extremely crowded, uncomfortably so"
缺點： "Didn't like sitting in the middle and separated from husband who was traveling with me"
優點： "That everything was as scheduled no complaints at all"
缺點： "Crew was very courteous"
缺點： "Customs bus at LAX was 30 minutes late picking us up from flight"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "It was quick boarding."
缺點： "Seats were to close and no plane peanuts."
優點： "Smiling attendants."
缺點： "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
優點： "Crew was friendly"
缺點： "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
優點： "Buen servicio"
缺點： "No te ofrecen buenos aperitivos"
優點： "Boarding and checking in was great.."
缺點： "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
缺點： "It seems to me the time scheduling , is getting a lot better and all fly's are getting in and out on time !"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The service was great"
優點： "The attendant, she is the best of all 4 flights I took on my trip.! Never knew her name but the first class lady attendant was way too nice , and so pretty smile , lovely personality.!"
缺點： "All was perfect."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Got deleyed and I missed my connecting flight,"
優點： "selection of movies"
優點： "Everything on time, even departed a few minutes early. Loved and appreciAted every second of it."
優點： "I like the crew and boarding process, it was fast."
缺點： "They just give you a glass of water or juice. That´s all."
優點： "Departed on time and arrived early."
缺點： "It was my worst flight ever. Blowing of conditioner was unbearable. I had a headache all the flight because of this and there was no way to turn it off. I was proposed to sit in another place by one stewardess, but after 20 minutes another one kicked me off saying I should pay to change a sit. And there is no entertainment on 11 hours flight. Entertainment was available only in your own device and you should by internet to set up united application on which it available. I had more then 20 flights through Atlantic Ocean with different airlines and this one was the worst."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "After a three hour layover we were all set to board our jet when we were told that there were issues and would be delayed. After 2 hours they boarded us on an old propeller plane that was loud and uncomfortable. A man was forced to move from his seat in the front of the plane to the back because of weight balancing problems."
優點： "Movies on personal device"
缺點： "Flight was cancelled and it was too much confusion with no answers. Took forever to be helped. Would not pay or offer a discount for hotel room. Didn't receive a food voucher."
缺點： "More customer service I am better service"
缺點： "Seats are too small no leg room"
優點： "Crew members are nice and attentive."
缺點： "Entertainment: they took away personal screen but then the "new" personal device entertainment option never worked on our roundtrip flight SFO-PVG. The movie froze every 10-15min even on their own big screen. Food was very disappointing even by airline food standard. I was not expecting it to be great food but hey at least provide some options with decent taste please? Comfort: Seats are tight and you will have very minimal space and an awkward position if the person in front of you recline the seat but you don't. Flight is old and seats are uncomfortable. Very little leg room"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"