優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "On time & well organized"
缺點： "All good. Average service, or lack thereof, for American carrier"
缺點： "Cleanliness of airplane. Vents and tray tables were very dirty"
優點： "Flight was canceled."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Crew was late. Delayed the flight by 45 minutes."
優點： "Since there was an empty seat next to me, I was able to spread out a bit."
缺點： "Had to pay for entertainment. WiFi sucks."
優點： "Boarding was great as usual. Flight attendants were friendly. Flight was comfortable."
缺點： "There was an hour delay waiting to be de-iced when boarding happened on time. Then, because we pulled away to be de-iced, the departure time didn't show an hour late so I couldn't tell my ride what time I'd be arriving since it wasn't updated until we were in flight."
優點： "Very friendly flight crew. Lots of smiles and personal touches."
缺點： "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
優點： "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Late departure not good with wheelchair disability services"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Movie selection!"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Only thing that was good about this flight was that We had help getting from one terminal to the next with a "Pusher" fir my mother who uses a wheelchair as her jnees lock up when sitting fir long periods if time. All pushers throught the trip were very friendly. I did have a hard time keeping up with ine gentlman with linger strides than myself."
缺點： "I could have driven faster than the overall delays!! For a round trip that should have only taken 6 hours, we were delayed after delayed and put on another flight because we would have missed connecting--we waited 25 hours---one full day for a three day weekend wedding trip!!"
優點： "Crew were great."
缺點： "When we arrived at airport to print out boarding pass, my husband's and my seat were separated. We had booked them together months ago. We had to wait 30 minutes prior to takeoff in order for United staffers to look for 2 seats together. Because of the delay, we had to check our luggage in at the gate. Overall, very stressful."
優點： "No entertainment due to short flight"
優點： "Good leg room"
缺點： "The first class experience was very sub par we did not feel we got our money's worth"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew was friendly on the return flight from Tokyo, but we're quite strict on my flight from NY to Tokyo. Seems like the improvement in composure was due to recent controversy surrounding the airline."
缺點： "The food served on both my United flights to and fro Tokyo served what I consider by far, the worst airline food I've ever had in 20 years of flying internationally. It was on par with NYC public school lunch. Never flying United again."
優點： "Movies on personal device"
缺點： "When all the passengers, who book the flight, cannot be accommodated, the airline should not allow booking for that flight. Having a ticket and a boarding pass to board my flight, I was still told (and was not asked if I would like to do this) to take another flight route, which would take me to my destination 5 hours later than my booking time. The complimentary vouchers is not always appreciated when the passenger is already exhausted from previous flughts, and then is told to spend additional time at the airports/flights just because the flight went overcapacity. I wish the flight staff had asked if anybody on the flight was willing to volunteer for a different flight, instead of just making the 4-5 passengers take this alternate route, all because of the overbooking. Also, the flight gate as mentioned on the boarding pass was not accurate, and the only way a passenger can come to know of the change, is if the passenger makes an effort to go verify this information. IMO, the airline should make an announcement, at the least, at the gate mentioned on the boarding pass that the gate has changed."
缺點： "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
優點： "Everything went fine no problems and it was XMAS eve"
優點： "The crew to be more friendly. Crew were quite rude."
優點： "Flight left and arrived on time. Good service on board."
缺點： "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
缺點： "They take to different cities end up flying more than 24 hours I will never flight with united"
優點： "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
缺點： "Really, no complaints this leg of the trip."
優點： "Clean flight, boarding went smoothly, everything on time."
缺點： "The crew on the ground made me check my bag that fit underneath the seat in front of me. They removed me from the line and embarrassed me. I had a group 5 and I guess that means we are cattle.They told me if I did not comply, I could not fly. I am an older lady and I did not want to have to wait for my luggage alone at O'Hare so late at night. And to tip it off, not only would my luggage fit, there was room over my seat as well."
優點： "Flew on Delta Airlines"
缺點： "Had to run to Delta and barely made that connection."
優點： "did not crash"
缺點： "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
優點： "That I made it home and had an open seat next to me"
缺點： "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Ticket agent got us on a Delta flight."
缺點： "Flight was cancelled."
優點： "No delay! Earlier then expected."
缺點： "Not to comfy."
缺點： "The wait"