每天清潔，並在 列克星敦（肯塔基州）飛往 台北的機艙內安裝HEPA高效濾網
缺點： "Flight delays are always disappointing."
優點： "33" seats"
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew and service were outstanding!"
缺點： "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
缺點： "Good space with large seats. Good food and service."
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
優點： "The crew was amazing. The meal choices were great !"
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
缺點： "The food and drinks were sub-par"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "The food the service and the staff"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Best airline I have ever flown."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
優點： "JAL is great!"
缺點： "Cold food"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The high level of service and attentiveness"
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
缺點： "Airplan so old and ac not work super hot."
優點： "JAL doesn't disappoint!"
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "Asian vegetarian meal"
缺點： "limited rest room facilities"
優點： "Clean and very good service."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "I loved the crew, for the most part the food, and the large screen to."
缺點： "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
優點： "Courtesy of crew members"
缺點： "No vegetarian food available"
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "Everything keep it up!"
優點： "Plenty of legroom and nice updated interior."
缺點： "No complaints this time."
優點： "Crew and service was excellent"
缺點： "Seats are not 189 full flat"
優點： "Everything about the flight was good."
優點： "Everyone was professional and very friendly at the same time."
"It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends"
優點： "the Crew as always on ANA flights is amazing"
缺點： "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."
優點： "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
缺點： "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
缺點： "if the seat can be reclined a little more"
優點： "Crews were great. They worked fast and helpful."
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
缺點： "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
優點： "The crew are so courteous and helpful."
優點： "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
缺點： "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
缺點： "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
優點： "Very helpful and accommodating flight attendants ... all with a smile!"
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
缺點： "Good food, clean toilet rooms. Good seating space with foot rest.goo"
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "Everything is perfect!"
優點： "The food on board was great! Crew members were friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great customer service and very kind staff!"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
缺點： "Nothing, everything was as expected"
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
缺點： "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."
缺點： "Not ok"
缺點： "VGML food was not good. Needs significant changes"
優點： "Very nice and pleasant staff"
優點： "The best service I have ever received. The stewardess ladies are incredible."
缺點： "Alternative movie options."
優點： "Everyone was super polite"
缺點： "We were delayed, but I can't say it was the airline's fault."
優點： "Food is delicious and Crew are friendly."
缺點： "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
優點： "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
缺點： "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
"We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight."
優點： "We landed safely"
缺點： "SERVE FOOD!!!! all other airlines are serving and if your serving in first class, then clearly you do not care about the well-being of coach passengers. You can use touch less systems for paying . Don’t be cheap. We’re already paying. I’m losing interest in American air."
缺點： "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."
缺點： "Missed connecting flight to El Paso and had to wait for hours in the airport on standby"
缺點： "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
優點： "Nothing at all"
缺點： "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
優點： "The flight was much awesome"
缺點： "The Frodo add more food please"
缺點： "there was no social distancing"
優點： "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
缺點： "My bags were not there when I landed"
缺點： "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
缺點： "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
缺點： "2 hours late stuck on the plane. Service was not that great"
優點： "More entertainment options, plugs for charging electronics, and better food"
缺點： "Pretty much everything could have been better, including the plane"
缺點： "On line booked ticket in wrong name and they would not change or refund"
優點： "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
缺點： "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
缺點： "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
優點： "Crew was professional and corteous."
缺點： "1. I was in seat 38 D. It was an aisle seat. There was no space to put my bag under the seat in front of me. There was some kind of box blocking where my bag would go. I barely had room for my feat. 2. There was odor coming from the bathrooms. The smell was worse before the plane took off."
優點： "The most cramped seats ever"
優點： "Good overall service level of AA"
缺點： "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
優點： "Comfortable seats, friendly service."
缺點： "Need some sort of gluten free snacks!"
缺點： "Bag check fee is steep for students."
優點： "Lost my bags"
優點： "The crew were amazing! The flight was smooth"
缺點： "I was on row 24 and my seat did not recline and the person in front of me seemed to recline more than anyone else did. Could not Get comfortable"
優點： "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
缺點： "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
缺點： "Flight got Delayed but they were efficient enough to get an alternate flight as fast as possible"
缺點： "The information that was given was awful. Why would AA send a broken plane to ABW?"
優點： "planes were on time, good flight"
優點： "New plane, 737-Max. More fuel efficient, quieter, more in-cabin luggage storage."
缺點： "Seats don’t decline as much."
優點： "After the nearly 9 hours of delays, the seemingly hastily assembled crew appeared to be equally annoyed, but got us through to MIA."
缺點： "Same. The flight crew and stewards were mostly also angry in demeanor."
優點： "Not much"
優點： "The flight attendants were very nice and helpful and the flight was smooth as expected."
缺點： "Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-("
優點： "AA canceled my flight to sell to others for more money."
優點： "Departed and arrived on time and friendly and efficient service during flight."
優點： "AA Dreamliner was awesome"
缺點： "Holding terminal had no food establishments"
優點： "Great attendants. Easy ride. Easy take off, easy landing."
缺點： "We departed late due to something going on in the runway. No free wifi option."
缺點： "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
缺點： "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
優點： "Safe, smooth, on time flight."
缺點： "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
優點： "Flight was on-time and arrived early"
優點： "Boarding was easy and i had a great seat."
缺點： "It wasnt a long flight so there was no entertainment and minimal food."
缺點： "Delayed flight, attendants were rude and unhelpful."
缺點： "American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess."
優點： "Overall very good"
缺點： "Nothing specific"
優點： "the plane is big and confortable"
"Everything was well from checking to landing. Only thing would be the entertainment. A lot of outdated Tv shows and movies."
優點： "The flight from AMS to NYC was good. Great staff, easy boarding."
缺點： "The flight from EWR....the ground crew was nothing short of a disaster. All paperwork was checked during check only to be told at the gate that we needed a "blue sticker" which no one had before we could get on the plane. This caused the ENTIRE flight to basically have to check in again and show documentation. I was also asked rather rudely from one of the ground crew "if I had ever traveled before". I will never fly United again...rude, disorganized, horrible inflight service."
缺點： "Excellent experience"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "On time & well organized"
缺點： "All good. Average service, or lack thereof, for American carrier"
缺點： "Cleanliness of airplane. Vents and tray tables were very dirty"
優點： "Flight was canceled."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
缺點： "Pilot didn’t show up, we waited 2.5 hours for him."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Crew was helpful, courteous and kind!"
缺點： "Gate area didn’t have enough seats, plane delayed.... once got on had to buy entertainment unless you wanted to watch commercials on loop."
缺點： "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "Left on time"
缺點： "No screens nor outlets for charging. Outlets available only for higher tier tickets (for additional price). Surprised they dod not charge for air based on ticket price, but they might have for all I know. Sitting on the runway waiting for a gate, our section was filled with exhaust from the engines, which feeled like assisted suicide, almost lost consciousness."
優點： "fast take off and good service."
優點： "Staff was very good at their jobs/duties."
缺點： "Seats were very uncomfortable and cramped."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "They were on time."
缺點： "There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless."
缺點： "Late departure not good with wheelchair disability services"
缺點： "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Free entertainment!"
優點： "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
缺點： "No in seat free entertainment"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "2 hr late can't make to next flight lost one day"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "No entertainment due to short flight"
優點： "Shuttle helped me get to where I needed to go which was great because I am disabled. Flight attendants were nice."
缺點： "Didn't put my bag on the conveyor right and instead of being explicit as to what was wrong, the TSA officer just kept yelling at me I was doing things wrong and I was holding everything up. Could have been so much more pleasant. Also give wrong data a couple of times but got through it ok."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Friendly service."
優點： "Movies on personal device"
缺點： "When all the passengers, who book the flight, cannot be accommodated, the airline should not allow booking for that flight. Having a ticket and a boarding pass to board my flight, I was still told (and was not asked if I would like to do this) to take another flight route, which would take me to my destination 5 hours later than my booking time. The complimentary vouchers is not always appreciated when the passenger is already exhausted from previous flughts, and then is told to spend additional time at the airports/flights just because the flight went overcapacity. I wish the flight staff had asked if anybody on the flight was willing to volunteer for a different flight, instead of just making the 4-5 passengers take this alternate route, all because of the overbooking. Also, the flight gate as mentioned on the boarding pass was not accurate, and the only way a passenger can come to know of the change, is if the passenger makes an effort to go verify this information. IMO, the airline should make an announcement, at the least, at the gate mentioned on the boarding pass that the gate has changed."
優點： "Good drinks"
缺點： "There is no access to entertainment for free at all, and the food (snack) is too basic"
缺點： "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
優點： "Everything went fine no problems and it was XMAS eve"
優點： "Small seats flight did not depart in time due to ground crew check in counter wanted to give a wheel chair after I asked for assistance locating my terminal because I am legally blind"
優點： "It was a great flight"
優點： "Flight attendant very personable."
缺點： "No complaints"
優點： "Flight left and arrived on time. Good service on board."
缺點： "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
缺點： "I haven't gotten on the flight. It's been delayed 3 times."
缺點： "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
優點： "Seating. It's a new plane."
缺點： "Plane was late leaving and you lost my luggage. I had $40 of frozen smoke meat on it that spoiled and I had no clothes or anything until 11:00 the next day and there was only one transfer for the luggage to make plus they had extra time because the plane was LATE."
優點： "Same as above"
缺點： "Same as above"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
每天清潔，並在 列克星敦（肯塔基州）飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 列克星敦（肯塔基州）飛往 台北的機上會提供口罩
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