優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
優點： "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
優點： "Fast boarding"
缺點： "Slow in refuelling, got us delayed for 40-"
優點： "Excellent crew, good food & movie selection."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
缺點： "Too hot inside the aircraft"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "Crew was good"
優點： "The service"
缺點： "The food."
優點： "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
缺點： "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
缺點： "Our lougage did not arrive"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Everything excellent. Comfortable seats in business."
缺點： "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Wifi on Board"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Friendliest economy class service I've ever encountered."
優點： "captain was great."
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
缺點： "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "On time & well organized"
缺點： "All good. Average service, or lack thereof, for American carrier"
缺點： "Cleanliness of airplane. Vents and tray tables were very dirty"
缺點： "Very small cramped aircraft"
優點： "Flight was canceled."
優點： "Friendly crew"
缺點： "Leaving crying babies at home..."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
優點： "Read above"
缺點： "On time departure. A comfortable seat."
優點： "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
優點： "Personable flight crew, quick boarding"
缺點： "Unable to connect iPad to in-flight system"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "Arrived early 787-9"
缺點： "See above"
缺點： "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
優點： "Length of flight"
缺點： "No screen on seat for entertainment"
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
優點： "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
缺點： "The flight was delayed and we were not given any information about what was going on."
優點： "The bathroom sign that shows if it is busy without going there"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Flight was canceled and there were no other flights that day."
缺點： "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
優點： "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
缺點： "Not much choice of good movies"
缺點： "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
優點： "Good trip and on time"
優點： "Boarding was fast and easy"
缺點： "Cramped seats"
優點： "Service was very good, they were on time and considering the flight time food was good too."
優點： "Despite sitting in the middle seat and being well over 6 feet, there was room."
優點： "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
優點： "The journey was smooth"
優點： "Very nice people working and good service."
優點： "Entertainment and the crew"
優點： "Relatively comfortable seat, decent entertainment and nice crew."
缺點： "50 minutes on the tarmac in Newark waiting for the gate."
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
缺點： "Delayed for so long! 5 hrs"
優點： "The on time performance and good friendly crew"
缺點： "The seat where I sat had minimum recline"
優點： "Pleased with all"
優點： "fast take off and good service."
缺點： "Flight left 6 hours late with only vague explanations. Simply, "we had to get our equipment in the right places." Attempts to standby on 3 other flights were fruitless and UA airport staff gave no direction or recommendations other than "were sorry.""
優點： "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
缺點： "The airline was generous with luggage allowances."
優點： "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
缺點： "The piece of mind given to me by the staff with baggage and connecting to the other flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Had anightmare will complain to united diect"
缺點： "Seats were small with not much leg room"
缺點： "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
優點： "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"