優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "Crew was amazingly nice, friendly and very helpful..."
缺點： "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
優點： "The crew was super friendly."
優點： "On time"
缺點： "JAL LAX Ground staff. Not helpful."
優點： "The crews were very kind and helpful."
優點： "The food and legroom"
缺點： "More movies :)"
優點： "Pretty much everything"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "服務 電影 雪糕"
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
優點： "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "Wonderful Crew."
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "Comfortable and service was pleasant"
缺點： "Like all of it except lack of vegetarian option for food"
優點： "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
缺點： "Food, especially before landing"
優點： "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
缺點： "They made me pay for a seat that they gave to other people for free. Really messed up."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
缺點： "Not much leg room"
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "Great staff and washlet toilets on board."
缺點： "I ended boarding last not one of the first as other airlines."
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "I didn't die"
缺點： "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
優點： "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
缺點： "I don't have anything to complain about."
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
缺點： "Everyone was accomadating"
優點： "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
缺點： "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
缺點： "Need to improve the food qyality"
缺點： "Let me change my ticket due to a death in the family."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Crew was great"
缺點： "Movie selection, food options, loud alarm before boarding"
優點： "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
缺點： "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
優點： "Everything was great"
優點： "comfortable seats"
優點： "The transit lounges at the new Seoul terminal are outstanding."
缺點： "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
優點： "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
缺點： "Very limited movie/entertainment selection."
優點： "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
缺點： "My original seat assignments were not found so I lost my window seat on one flight."
優點： "on time, good service and food"
優點： "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
缺點： "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
優點： "The movie selections were pretty good and was enough entertainment for the long flight"
缺點： "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
優點： "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
優點： "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
優點： "Love the service on this flight! Super friendly and quick to service."
缺點： "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
優點： "The staff was friendly and helpful"
缺點： "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
缺點： "not comfortable with the seats"
優點： "The vegetarian food is better than what was served by the other airlines I've flown in."
優點： "Excellent service"
優點： "Food was ok, pretty clean, nothing special like I remembered"
優點： "seat size is okay,"
缺點： "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The comfortable ride during the entire trip"
優點： "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
優點： "I LIKE IT"
優點： "Service was good... Entertainment and food was on par with what I expected"
缺點： "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
優點： "upgrade the food quality"
優點： "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
優點： "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
缺點： "No plugs for laptops"
優點： "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
缺點： "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
缺點： "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
優點： "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
缺點： "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
優點： "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
優點： "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
優點： "Flight was on time , passengers were updated on the status of flght."
缺點： "Nothing everything is well."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "drink service"
優點： "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
缺點： "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
優點： "Staff, food, flight.. everything was great."
優點： "I liked everything, their friendly and professional service a board!"
優點： "GOOD SERVICE."
缺點： "I was going nuts the whole ride the TV screen was broken!!!!!!"
優點： "Over all, satisfaction service! Food, courteousness & facility"
缺點： "None zero"
缺點： "The crew of ANA was incredible. I think it is my best flying experience to Asia"
缺點： "Chair isn’t comfortable."
缺點： "The planes are pretty outdated especially the connecting flights from Narita to HKG"
優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
優點： "Excellent crew!"
缺點： "It could have been quieter."
缺點： "Seat padding - seat was a bit firm"
優點： "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
缺點： "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
缺點： "Not much"
缺點： "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
優點： "Take off and landing was smooth. Stewardesses were very helpful."
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Food is good. Entertainment options are fantastic"
缺點： "Seats are very very narrow"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "Easy checking process. Friendly staff"
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
優點： "Good service"
缺點： "baggage was broken."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
缺點： "Late boarding caused us to miss connecting flights."
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
優點： "The attendants are all courteous and respectful."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
缺點： "airline is unprofessional the whole trip was canceled"
缺點： "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
缺點： "See subject line"
優點： "Everything was fine"
缺點： "The seats hurt my butt"
優點： "Very helpful and accommodating flight attendants ... all with a smile!"
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Customer service and food!"
優點： "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
缺點： "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
優點： "The service and the seats"
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
缺點： "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
優點： "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
缺點： "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
優點： "On time departure and arrival"
缺點： "The food"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Reusable utensils and great food. Love Eva air!"
優點： "Bigger space for legs room"
缺點： "The food"
缺點： "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
優點： "Everything are good"
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "The crew was very attentive."
缺點： "There were not a lot of movie options."
優點： "Crew was very friendly. Very clean toilets."
缺點： "Maybe add more movies."
優點： "Stewardesses were very pleasant and helpful."
缺點： "All was ok"
優點： "Special meal options: I enjoyed seafood meal."
缺點： "Departure was delayed and arrival at Taipei was also delayed"
優點： "on time"
優點： "Clean, efficient and friendly."
優點： "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
缺點： "Orderly boarding"
優點： "First time to fly on EVA, heard lots of good reports about the airline. It was not bad but I expected more. Was nothing close the service you get on ANA, Thai Air or even Philippine Airlines. Smile once in awhile EVA Attendants..."
缺點： "Food was the worst airplane food I’ve ever had. Entertainment and movie selection was not great. But it is geared more towards the Chinese market, maybe those movies are better. Crew was professional but cold as ice. Think I got one smile from a an Attended."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
缺點： "The food was sad and mushy."
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
缺點： "Delay for 1 and half hour"
優點： "I like the staff, they were helpful and kind."
缺點： "I having to wait to use bathroom."
優點： "Pleasant looking"
缺點： "Very rude to customers Not friendly Shouts at passengers Overall, not passenger friendly with no customer care skill set"
優點： "Everything amazing"
優點： "Food was pretty good for airline food."
缺點： "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
缺點： "Food could be better. Might consider to add ice cream as desserts. Cakes for desserts were tasteless. Need to provide bottled water instead of pouring water half full. ANA beats EVA in these little extra details."
優點： "Timing of light dimand meals"
缺點： "Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat"
缺點： "the boarding was a mess because there are two very close schedules in 12am"
優點： "All good except...."
缺點： "The seat reservation made on line was not honored upon check in. Had reserved an aisle seat and got stuck in the middle"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Seat is reasonably comfortable in Eco Plus"
缺點： "Flight departed 30 minutes late, gate in SFO was a mad house with no practical lounge options for *G (must use UA Club in T3 which is a 10-15 minute walk). Please also give more than a thimble of water / beverages - serving sizes are tiny compared to US airlines."
缺點： "Boarding pass"
優點： "A bit spacious seat in economic class"
缺點： "Too crowded due to 4 airlines come together"
優點： "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
缺點： "Salad dressing tasted weird."
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
優點： "Good.service n clean. staffs are helpful.Will recommend to friends"
缺點： "On my flight they are few crying babies could' not relax.Babies take turn to cry."
優點： "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
缺點： "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
優點： "Crew was very nicker- great seats, not crowded"
缺點： "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
優點： "comfort and ease of transfer"
缺點： "food needs a little bit of improvement"
缺點： "The gate change notification on my phone was excellent"
優點： "Good service"
缺點： "Update new movie"
優點： "Crew was very helpful and kind."
缺點： "Improve entertainment.. more shows with subtitles ."
優點： "The flight crew was great and met my expectations."
缺點： "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."
優點： "The food and the service"
缺點： "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
優點： "Very nice crew."
缺點： "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
優點： "Tons of leg room."
缺點： "No soap in bathroom"
缺點： "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
優點： "It was 12hrs."
優點： "Great airline staff, good food, smooth flight."
缺點： "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
優點： "Food was good, friendly service"
缺點： "Movies were not good, not enough selection"
缺點： "Big delay for more than one hour."
優點： "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
缺點： "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
優點： "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
優點： "The comfort of seats and leg room. Professional staff, excellent cuisine."
優點： "The crew was very nice and polite.."
缺點： "I liked everything .."
優點： "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
缺點： "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
缺點： "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
優點： "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
缺點： "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
優點： "very attentive and kind hearted flight attendants, asiana airline always gives me the best impression and satisfying flight experience always. Thank you always!"
缺點： "the aircraft I was in supposedly provide wifi service, however I could not connect to it,tried and checked several times during the flight,it was not available. Except that part,every other parts:perfect!"
缺點： "I don't like the first come first serve boarding system its chaos out there"
優點： "The large leg space/room!"
缺點： "The food was limited and it's actually not that good."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
缺點： "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
優點： "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
缺點： "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
缺點： "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "i think asiana is one of the best airline in market for their professional services. thanks."
缺點： "Time delay."
優點： "The food was decent for airline food, and the crew was friendly."
缺點： "Way too much turbulence. Not sure if this was due to being at the back of the plane or if the weather was bad, but it was constant and very jarring. For a 12 hour flight this makes things extremely uncomfortable. Also the plane was a little older and the seats were hard and uncomfortable. The in flight entertainment system was also hard to use, unresponsive touch screen and strange little remote. Additionally we sat on the tarmac for an hour waiting for flight documentation. This not only caused us to miss our bus once we arrived at our final destination, but also added another hour to an already very long flight. The captain was not very forthcoming with information about the delay. Overall the experience was unpleasant and I don't look forward to having to repeat it."
優點： "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
缺點： "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
優點： "Asiana service"
缺點： "Old plane. Small screens and worn out fixtures."
優點： "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
優點： "The attendants are super nice."
缺點： "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
優點： "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
缺點： "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
優點： "Boarding and on time flights"
缺點： "No personal tv on flight"
優點： "as above"
優點： "Friendly crew and staff"
缺點： "Food was just okay No power outlets in economy seats Short delay"
優點： "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
缺點： "The seats were a little uncomfortable especially for such a long flight"
優點： "The crew"
優點： "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
缺點： "Flight 1 hour delayed. Seat is kinda hard."
優點： "Everything was Ok. I appreciate Asiana airline. When I was stuck in Air port for 8hours, they saved me. I had a lot of luggages at that time. Because I would go back Korea. They were so nice and helped me quckily."
缺點： "Entertainment - difficult to find movie channel guide"