Multiple Passport checks Better communication for English speaking traveling people.
Nothing could have been better. Korean airlines is by far the best airlines I have travel. Thanks for your incredible service.
It could be better if you let the seniors check in,like the family with children. I’m pertaining the seniors that are not in the wheelchair who are in the long line with other passengers. It will be greatly appreciated. Thank you.
優點： "Everything was great!"
缺點： "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
缺點： "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
優點： "I like ailes center seat it's easy to get in or out."
缺點： "Should have the option for reserved the seat not only priority travelers ."
優點： "Service is the best"
缺點： "Mileage is the worst"
缺點： "They should serve variety of. Food"
優點： "Crews are always super well trained."
缺點： "Between continental flight need more movies, in my perspective"
優點： "Clean, kind cabin crew & nice meals"
優點： "Very nice trip"
缺點： "Clean the restroom more often"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
缺點： "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
缺點： "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
優點： "I like the service, food, and entertainment."
缺點： "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
優點： "How often i was fed"
缺點： "I wanted to upgrade and they said no even rhough it wasnt full"
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
優點： "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點： "It would be nice to have Wi-Fi in economy class."
優點： "Food, drinks, snacks, comfort level."
缺點： "Selection of movies is really bad."
優點： "Great seat and fairly decent food."
優點： "Reading previous Kayak reviews made me worried about my upcoming trip, but after experiencing everything it all went well. The entire trip made it so easy and smoothly. Definitely I will be using Kayak app again."
優點： "it was not crowded"
缺點： "plane is old my luggage was left behind in souel"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "I liked the fewer seats. Ready to get out of."
缺點： "Constant turbulence made going to the bathroom troublesome"
優點： "The crew performance"
缺點： "15 minute delay"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Incheon airport was really nice for the layover. Korean Air staff are top notch."
缺點： "Cabin was a little warm the whole time. No individual air controls on this particular plane."
優點： "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
優點： "upgrade the food quality"
優點： "Friendly staff"
優點： "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
缺點： "Food was not very tasty"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Friendly service and food pretty good. Great price for value."
缺點： "Seating was changed even though i prebooked."
優點： "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
優點： "Comfortable flight, flight attendants were courteous, toilet was always clean."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Indian music in Audio section and Bollywood movies"
優點： "Everything was good overall"
缺點： "I would like more movie and tv options"
優點： "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
優點： "Over all, satisfaction service! Food, courteousness & facility"
缺點： "None zero"
優點： "Same as acove."
缺點： "Same as above."
缺點： "Again, my special meal request wasn't found and I ended up eating nothing"
優點： "Great service and entertainment"
缺點： "Food was no good"
優點： "Crew was great"
缺點： "Food sucked, small seats"
優點： "It was ok."
缺點： "Not enough entertainment for a 10hr flight."
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
Once again, great crew….. Fast, efficient, and helpful
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
優點： "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
缺點： "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
優點： "Crew took great care of us."
缺點： "No complaints."
缺點： "Connection time at Narita is too long"
優點： "Flight went well and was on time. 2nd best experience for economy seat."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Everything was excellent crew was very helpful"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
缺點： "Meal was served frozen."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "Once again the service from the flight attendants was perfect."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
缺點： "instead of gluten biscuits, peanuts or popcorn could be offered"
優點： "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
缺點： "I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier."
缺點： "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."
優點： "Spacious and comfortable"
缺點： "Food was pretty bad"
缺點： "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"
缺點： "Better movie selection"
優點： "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
缺點： "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
優點： "Friendly crew. Comfy seats. Timely meals and snacks."
缺點： "Food is too salty"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
缺點： "Better food options. There was reduced options due to strike, but the food quality was not good."
優點： "The seats were very comfortable."
缺點： "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
優點： "I loved all the free food, even on short-haul flights!"
優點： "The crew was very attentive and the seats were comfortable."
優點： "Good service ground staff. Washrooms are clean."
缺點： "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
優點： "Crews were very nice"
缺點： "Seat could have been a bit more comfortable and a little more leg room"
缺點： "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
缺點： "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
缺點： "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
優點： "Efficient boarding and crew."
缺點： "Food not the best."
優點： "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
優點： "metal silverware is great, reduces plastic waste."
缺點： "plastic cups, they're not biodegradable. Better to use paper cups."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
缺點： "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Good food, lots of space, clean plane and friendly flight attendants"
缺點： "Delay for 1 and half hour"
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
優點： "I liked nothing"
缺點： "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
優點： "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點： "Try to get an isle seat- seats feel small."
優點： "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
缺點： "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
缺點： "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
優點： "Boarding and service by the crew wers great."
缺點： "Food was a little to much asian."
優點： "Nice staff good movie selection good flight"
優點： "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
優點： "Food. Entertainment"
缺點： "Flight atten"
優點： "Very courteous crew and seats are comfortable."
缺點： "For an economy seat it’s good enough for me."
優點： "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
優點： "chicken fried steak was actually good."
缺點： "had some difficulty understanding attendants' English."
優點： "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
缺點： "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
優點： "Crew was very interactive with my 2 year old."
缺點： "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
優點： "Charming and respectful crew"
缺點： "Everything's ok"
優點： "The seat was so hard for a really long flight"
優點： "Asiana staffs are so great with good service!!"
優點： "I like the assistant on my wheelchair, they take good care of me."
缺點： "All good"
缺點： "Better/more snack options."
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
優點： "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
缺點： "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
優點： "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
優點： "The flight got attendants were polite."
缺點： "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
優點： "Flight attendants are nice and working hard"
優點： "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
優點： "Crew was friendly"
缺點： "Seat and paid legroom were more uncomfortable."
優點： "Good on-demand entertainment system, safe flight"
缺點： "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
優點： "The seat layout"
缺點： "The seat belt very short on one side hard to operate"
優點： "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "The food was great and the crew were all very polite and friendly."
缺點： "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
優點： "Served only two meals lady's keep off lights so everyone sleep tv don't work well"
缺點： "See above not best but good did serve wine with food"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
優點： "Like Asian service. Superb! I had a comfortable flight."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
缺點： "Nothing worth mentioning, everything was really good."
優點： "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
缺點： "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
優點： "The crew are the best and attention is also excellent"
缺點： "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
缺點： "Second meal was marginal"
優點： "Everything looks alright for a short trip."
優點： "Nothing. Too crowded."
缺點： "No attention given by your crew to my questions"
優點： "Meals themselves were surprisingly good."
缺點： "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
優點： "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
缺點： "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
優點： "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
優點： "It was fine. More leg room than some airlines."
缺點： "Not enough water to drink. Not cold."
優點： "Good food choice"
缺點： "Length of flight but you can't do s thing about that! Lol"
優點： "Overall, most liked - food"
優點： "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
缺點： "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
優點： "Always enjoy Asiana, clean planes good service no hassles"
缺點： "More options for tv shows such more episodes for korean tv shows like running man. Etc."
優點： "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
缺點： "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."
優點： "Great experience. Would definitely fly with them again!"
優點： "The crew was great! Food was not bad."
優點： "layover time is short. Transfer gate is very convenient."
缺點： "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
缺點： "The seats and the flight entertainment."
優點： "Crew Food Seats"
缺點： "More fruits & Hawaiian chocolates"
缺點： "Boarding process was messy"
優點： "Crew was friendly."
缺點： "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
缺點： "Free in flight movies"
缺點： "Just a few too many announcements and adverts, a bit noisy. But wonderful food and bev service and timely, comfortable flights."
優點： "Crew was amazing"
優點： "An entirely unexceptional airline that provides zero amenities for such a long flight."
缺點： "Charge me $20 more a seat and provide a meal and in-flight entertainment."
優點： "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth."
缺點： "Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment."
優點： "Crew was friendly and helpful"
缺點： "The chairs were definitely and lacked cushion in Hawaii Airlines"
優點： "The flight was smooth considering the weather. The crew was great and attentive."
缺點： "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."
優點： "The crew was very good and met all our needs."
缺點： "Free entertainment from LA to Honolulu."
優點： "Free food, space, drink."
優點： "No line to check out bags, hassle free to board, easy to find out seats, friendly staff. LOVE the USB charger in the seats and the complimentary “rum punch”!"
缺點： "Cabin could have been a degree or two warmer, it was very chilly. Seats in general cabin were very close together and we couldn’t get out of the seat when the seat was declined in front of us...we’re average sized humans and were pretty scrunched."
優點： "Crew was friendly. Plane was clean."
缺點： "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
優點： "Crew was pleasant and they try to give you a “Hawaiian” feel. They leave you alone and serve you without being intrusive."
缺點： "No closed captions for movies or tv or videos. Seat was very uncomfortable. Seat mates screen didn’t turn off so it was bright for her the whole trip."
優點： "Boarding was great, seats were not too cramped, flight was very smooth."
缺點： "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
優點： "Friendly, efficient, professional service. Super smooth flight and great service."
優點： "Nothing they did not help and would not print my boarding pass"
缺點： "I was carrying on a bag and was unable to board due to their rules."
缺點： "I was annoyed with the fact that everything cost money. The women next to me asked for water and the flight attendant said that she could pay for it or wait for breakfast. I was thirsty on the plane but I was not about to pay $8 for a bottle of water. I was also not happy that almost all the movies (with the exception of three about the sea) had to be purchased. Most planes now have at least an app with movies on it for free, especially on 6 hour flights."
優點： "Still thinking about other!"
缺點： "Food, uncomfortable in my seat - could not move seat backward , crew not very smiley. First time using airline will not book in the future."
優點： "The flight to lax was good. It was awesome. The flight to HI sucked. But you can't win them all. I'm happy i guess."
缺點： "Everything was cool. I guess."
優點： "Variety of drinks"
缺點： "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
優點： "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
缺點： "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."
優點： "Not that much, your airline is going to a place that is limited in air travel competition."
缺點： "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
優點： "I like the professionalism of your crew, having meal, the comfortable seats, and the comp drink"
缺點： "I'm wondering about putting parents and small children together. Many crying babies aboard."
優點： "Service of all staff is the best and friendliest of any American carrier, period."
優點： "The crew was nice. Liked having a meal."
缺點： "The seats were pretty cramped. No air above my seat. Got really warm"
優點： "Offered free hot meal"
缺點： "Very tight seating"
缺點： "We were two hours delayed. I missed my connection. I had to pay another $150 for my flight to Maui."
缺點： "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"
優點： "I tried putting my headphones in where the plug is.. but it wasnt working. Thought about telling the flight attendance but just thought I'd leave a note instead. And none of the TV shows were free......and blanket too I had to pay $10 for it. My overall experience with Hawaiian airline was ok."
缺點： "No free tv, not functioning earjack, too cold and no free blanket"
缺點： "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
優點： "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
缺點： "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
缺點： "The plane was delayed 9 hours for software issues for their incom. This seemed to me something that could be fixed faster, and it greatly impacted my trip. I understand delays for weather or hardware."
優點： "Crew are friendly."
缺點： "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."
缺點： "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
優點： "Aircraft was clean and spacious enough in economy. Pretty much always on time. Nothing much else impresses me anymore with Hawaiian Airlines."
缺點： "Everything is a charge. Especially don't like that they "offer souvenir blankets for sale" and they keep the cabin especially cold. All movie/TV show options required an $8 charge on a 6hour (!) flight across the Pacific Ocean. Food was awful! Living in Hawaii I often fly Hawaiian, can't remember the last time I enjoyed a meal on HA. The crew on the LAX-HNL flight was not very friendly either..."
優點： "The crew was very nice and they did provide one complimentary meal."
缺點： "There wasn't really much space and the flight provided no entertainment. I had to pay 8$ for a entertainment package, I also had to pay to check a bag and was not informed of this until I got to the airport. Overall the price does not match the quality you are getting."
優點： "I loved this airline. The crew is definitely Aloha Spirit minded with Fierce resolve and great food, on time boarding and landing and I got the best blanket from Moana Mahalo, Linda"
優點： "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
優點： "Besides the poor food (but free!) and one grumpy stewardess, the flight was actually fantastic. One of the better flights I've had in a long time, and I fly a lot. Check in, boarding, and general smoothness of the flight was great in comparison to other domestic airlines. Will always fly Hawaiian if the prices stay affordable!"
優點： "Experience was great! Crew went above and beyond and we're all very warm and accommodating! The meal and complementary cocktail were a wonderful surprise!!i"
缺點： "I would have really appreciated having free tv like you find on Southwest- that entertainment would have been welcome on a 5 he flight!!"
優點： "First time flyer with Hawaiian Air. This is what all other domestic American airline companies should aspire to be."
缺點： "Can't think of anything ..."