|航空公司||上海航空, 中華航空, 易斯達航空, 長榮航空, 德威航空, 華信航空, 廈門航空, 立榮航空, 中國東方航空|
優點： Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system.
缺點： A change of snack for to and fro journey would be good.
優點： Food was ok
缺點： End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights
缺點： The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either
缺點： Neither Kayak nor the airline gave me notice of time change. Only when I arrived at the airport did I find out the departure time would be 40 minutes earlier than schedule! Luckily there was a later flight from Pudong to Phuket that night so I was able to go that evening. But what if that flight I was going to take was the only flight to Phuket?? Please look into this case and give me and answer. Thank you. Jun Zhou firstname.lastname@example.org
優點： The plane is punctual.
缺點： Provide some light refreshments or some small food on the plane as it's a 6hour flight. Shouldn't be charging this in flight.