每天清潔，並在 內華達州飛往 台北市的機艙內安裝HEPA高效濾網
缺點： "Very professional and friendly crew. Food quality was excellent."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
缺點： "The food and drinks were sub-par"
優點： "Service was very goood"
缺點： "Food was not great and entertainment was average"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Flight experience in JAL is excellent."
缺點： "Missed flight due to medical emergency"
優點： "The crew"
缺點： "Being late"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Very family friendly. Good entertainment system."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Super cheap. Came with an in flight meal. Kind staff. Great service."
優點： "Wonderful crew!"
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "Once again the service from the flight attendants was perfect."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
缺點： "They made me pay for a seat that they gave to other people for free. Really messed up."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Crew very helpful and courteous"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
缺點： "being moved"
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."
缺點： "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
缺點： "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
優點： "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
缺點： "Seats are cramped and small"
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "A taste of Japan food."
優點： "Food and services"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "Clean and comfortable"
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "The crew are all nice and helpful"
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
優點： "Staff are super kind."
優點： "Good price"
缺點： "Stink in the plane"
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "Excellent food. Very nice service."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Almost everything was good"
缺點： "Check in was complicated."
優點： "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
缺點： "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
優點： "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
優點： "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
"Very little information was given regarding delays."
優點： "3 hr delay"
優點： "They were on time."
缺點： "They pack the flights with minimal service."
缺點： "Carry on all snacks & water."
優點： "We landed safely"
缺點： "SERVE FOOD!!!! all other airlines are serving and if your serving in first class, then clearly you do not care about the well-being of coach passengers. You can use touch less systems for paying . Don’t be cheap. We’re already paying. I’m losing interest in American air."
優點： "Free movies"
缺點： "Start boarding earlier"
優點： "Nothing at all"
缺點： "Food, drinks deboarding is awful, just awful experience"
缺點： "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
缺點： "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
缺點： "Flight delay over 7 hours"
缺點： "The experience was excellent."
優點： "Crew was helpful and fine."
缺點： "Don’t delay all your flights American Airlines. They are never on time."
優點： "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
缺點： "Better snack offerings, however I realize it’s a red-eye flight."
優點： "Rude employees. Forced me to check my bag on both found, despite both flights having about overhead bin space ."
缺點： "Everything. Never flying American again"
優點： "SEAT ok"
缺點： "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
優點： "My seat location and comfort was good"
缺點： "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
缺點： "Better WiFi and shows"
優點： "Fast flight"
缺點： "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
缺點： "Better customer service, no delays, respect for customers"
優點： "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
缺點： "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
優點： "I had a passenger next to me with a very heavy perfume scent"
缺點： "Is ok"
缺點： "food and entertainment (5+ hours!)"
優點： "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
缺點： "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
優點： "Sat in the upgraded seats or I would have not enjoyed it as usual. I am very tall and flying is never pleasant. The 737 on the way out was terrible and shouldn’t be used on flights more than 2-3 hours. On the way back a much more comfortable 767. But again, upgraded seats only made it bearable."
缺點： "Their on board entertainment wasn’t working and apparently it only works intermittently. The live tv worked, but they only offer live news channels. Otherwise. Not much different than any other airline today. None are “good” any more. All about squeezing more people in smaller and smaller seats."
缺點： "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
缺點： "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
優點： "Flight was punctual and service was good."
缺點： "Gate change"
優點： "Not much."
缺點： "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
缺點： "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
優點： "Wide seats"
缺點： "Mo food service"
缺點： "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
優點： "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
缺點： "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
優點： "I appreciated the fact that I kept getting flight delay updates...."
缺點： "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
缺點： "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
優點： "It got me home in one piece."
缺點： "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
優點： "Nothing in particular."
缺點： "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
優點： "Offer to send the carry on for free at the gate."
缺點： "Have to pay for check in bag. Used to be free!!!"
優點： "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
缺點： "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
優點： "The crew was friendly and efficient."
缺點： "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
優點： "Treated very bad and rudely by the staff crew with disrespect and yelling around. Have to manners and respect for passengers. Do not want to mention names. Even the ground staff have no control over the hand carry on luggage, just allowing everyone on board and ended up with horrifying situation which caused the delays in take off, disrespect between the black and white AA staff. No respect for each other. My worst experience in history flying with AA."
缺點： "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
缺點： "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
優點： "Crew was very helpful and courteous."
缺點： "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
優點： "wi-fi access"
缺點： "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
優點： "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
缺點： "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
優點： "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
缺點： "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
優點： "Crew was great"
缺點： "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
優點： "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
缺點： "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
優點： "Everything was great. From food to entertainment was great."
優點： "There's nothing to like about Air Canada's Rouge service!"
缺點： "Seat comfort."
優點： "Time!! All was on time! And arrived early !!"
缺點： "Pre-selection of seats,"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "There was a particularly great flight attendant. I wish I got her name but she was really helpful and pleasant."
缺點： "The crackers that came with my cheese plate meal were rancid."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "I appreciated for free Molson Canadian."
優點： "Direct flight"
缺點： "The seats were tired and worn out. I could literally feel the metal bar in my back. They moved the magazines up to above the tray table and took the extra inch out. If there is an accident we are all going to eat magazines. I would rather deal with TSA than Air Canada"
優點： "Air Canada Rouge is a great airline. Would 100% fly again and will try to fly every time with Air Canada."
缺點： "Video not working"
優點： "Clear and stress free check in."
缺點： "Everything was on point nothing to report."
優點： "Being the first passengers to exit the cabin after a 5 and a half hour flight is definitely a perk, as well as getting one's luggage (a priority tag is attached to them) immediately upon getting to the carousel, an other. Leg room and more space is also great."
缺點： "The only board menu was not exhaustive, considering one pays over $500 USD to move up to business class."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "The staff and crew were just amazing, I traveled with my 83 yr old mom who's in a wheelchair and the staff was with us from arrival to boarding and once boarded, the air crew was helpful and checking up on her often during the flight. The plane was full load of people so it was really hot but the crew came by often with water refill. A lady besides me was coughing a lot and sure enough the stewardess came by with water and to ask if anything she could do without having been summoned. We rented tablets to see movies and I'm not very technological but the stewardess was very patient with me and took time to help me set up and she showed me how to go about in your application. The flights to and from Las Vegas were perfect and all thanks to the wonderful crew you have, even the pilot was standing at the entrance to greet us when we boarded which was great as I got to see who I was entrusting my life to during this 4h38 min flight, quite reassuring. Anyways, UA, Transat and AA take a back seat to Air Canada any day of the week!"
缺點： "the heat was real bad, even with he little air vents on the ceiling, it was still really hot. the leg room was cramped but it felt like the seats were a little roomier than my last flights with Transat, UA and AA but that could be my imagination."
優點： "No in flight entertainment system. I hate those things. They take up room and lots of times you can't even turn off the screens. Streaming to personal devices is a much better solution."
缺點： "Absolutely no room in seats. My knees pressed the seat in front of me. Airlines should be required to prominently disclose seat pitch."
缺點： "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "It flew from point a to b safely"
缺點： "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "On time and efficient"
缺點： "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"
缺點： "The type of planes they use "Rouge" are too small, even for business class passengers. Seating & legroom is like upgraded economy, not business."
優點： "Did have a safe flight."
缺點： "reading lights not working over seat. asked for a wine....went to washroom...gone only a couple of min. When she finlally walked by she said she brought it but I was not there. Re ordered but she never came back with any but walked by me a few times. not a snack of anything on a 4 hour flight. only if you paid."
優點： "We been flying discount airlines out of Bellingham for the last few years. How ever with the exchange rate now we decided to fly Air Canada this time. OMG what a difrence great seats more room and great service"
優點： "Convenient times and pricing."
缺點： "Seat spacing and amount of space for carry-on luggage is not enough."
缺點： "No complimentary snacks"
缺點： "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."
優點： "Old plane, high changing fees. Air Canada sucks"
優點： "On time Courteous Good service Decent business class seats"
缺點： "Bit of vibration on the front wheels on take off rough landing, similar vibrations Mediocre lounge (by United in Las Vegas airport)"
優點： "The crew was fast and efficient at helping get the carry-on luggage stowed. Beverages were offered frequently. The seat was comfortable and i appreciated that the aisle armrest was easy to lift up for getting in and out of my seat."
缺點： "The leg room was a bit cramped."
優點： "Liked having the seat next to me empty on the fight back."
缺點： "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."
優點： "I got home safely...thanks"
缺點： "The announcement to limit on board luggage is threatening. I thought if there was not enough space for my on board belongings, it might be taken off and put as checked luggage, even though I met the on board requirements. There should be overhead space assigned to each seat...not first come first served..... that way people wound not take advantage of carry on allowances."
缺點： "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
優點： "Boarding process was efficient"
缺點： "Entertainment system options did not feature a lot of new content"
缺點： "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
缺點： "Confort de merde"
優點： "Service was good"
缺點： "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"
優點： "i LIKE THE EARLY ARRIVAL....."
缺點： "i DON'T LIKE THAT ARRIVING AT THE GATE EARLY STILL MEANS A DELAY TO DISEMBARK. i'M SURE THEY MUST KNOW ONE OR TWO HOURS BEFORE LANDING THAT THE FLIGHT WILL BE EARLY. wHY CAN'T THE GATE BE READY TO APPROACH STRAIGHTAWAY?"
缺點： "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
優點： "I was asleep for most of the flight so at least it was comfortable."
缺點： "First, the departure gate was changed without any announcements, and I only noticed it because I stopped to look at and read it off one of the airport's electronic boards. Then, after I arrive at the (new) gate about 20 minutes later, they announce that the flight was to depart at the original gate, which turns out to be a mistake. Very disorganized..."
優點： "Boarding was pretty smooth and crew was ok."
缺點： "It was very cold in the airplane and if you wanted a blanket you had to pay for it. Also no free food was served. The plane was slightly delayed (~10 minutes)."
"Excellent as always."
優點： "No one was sitting beside me."
缺點： "Better snacks"
優點： "The seat was uncomfortable and the flight was full. The crew was okay. Friendly enough."
缺點： "Next time I will fly first class.. More legroom"
優點： "The crew was nice. Quick flight."
缺點： "They used a crappy old plane. The seats were very worn. It was obviously a really old aircraft. For first class I should have flown coach. No drink offered upon boarding. Just very minimal with the high price attached."
優點： "Everything was cool, smooth flight"
優點： "Boarding and deplaning was organized and efficient."
缺點： "The flight was completely full, including every middle seat. It did NOT feel safe to have a completely full flight during COVID. Some passengers kept on taking off their masks to talk to each other, completely defeating the purpose of the mask. I will not fly United again during COVID."
優點： "Plane was clean, newish interior and my economy plus seat was comfortable. I did take a red eye, and there was WiFi & power, which was a huge plus, but there was no seat back entertainment like on the way out. That may be by design so people are encouraged to sleep, but it still would have nice to know that want available on the plane. Was happy that a carry on and personal item was a trip option, that was awesome. Bathrooms were very clean. Communication was excellent regarding flight status, fullness of flights, upgrade options, etc."
缺點： "Boarding on the way out was efficient, overall great, but on the way home, it was slow, tedious and at times utter chaos. There were several near altercations on the plane over seat assignments. The size water bottle passed out for a 5 hour flight could have been more generous. No food offered due to Covid."
優點： "All overall good"
缺點： "There’s no much to improve,beside the Covid19 situation,everything was good"
優點： "I liked the fact that there were screens at each seat"
缺點： "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
優點： "A delayed flight, made me late for work, I cannot depends on this airline"
優點： "WiFi entertainment"
缺點： "Power outlets"
優點： "The plane had lots of leg room."
缺點： "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
優點： "Courteous professional service Good landing Flight was on time"
缺點： "Food can be improved Better entertainment"
優點： "Crew was great."
缺點： "Flights should not be delayed by over an hour."
缺點： "Sits not suitable for long distance travel"
缺點： "Headphone jack did not work"
優點： "I was able to find a space for my luggage in the overhead compartment"
缺點： "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
優點： "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
缺點： "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
優點： "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
優點： "On time"
缺點： "No snavks"
優點： "It was fast and eazy!"
缺點： "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
優點： "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
缺點： "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
優點： "As usual, the crew was excellent. Very professional and courteous. The pilot kept us informed of progress throughout the flight and was also very personable."
缺點： "NO RROM TO MOVE!! There is no legroom, no arm room and one person just barely fit in the aisle. If you are sitting on the aisle you are constantly getting hit by the people walking in the aisle and the beverage cart."
優點： "fast take off and good service."
缺點： "Had to pay 70 bux extra for a seat number. Also the outlet that was provided as a perk had an unusual fitting. Additionally, the adapter was not for sale."
缺點： "Flight got delayed, they said "no one transfer will be affected " then I paid $450 for a flight with a bag on the cabin They made me check the bag! It doesn't seem a lot , but wen the flight got delayed landing at 6:59 and you have a bus at 7:10 to work makes the difference!"
優點： "It got us from a to b but not much more to be said!"
缺點： "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was great and loved being able to board first with my baby without paying extra."
缺點： "The five hour delay was insane and unorganized."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
缺點： "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
缺點： "Southwest has much better experience."
缺點： "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
優點： "They worked diligently in getting all of the people to their connecting flights. And this multiple groups going all over Europe"
缺點： "The repeating loop of the entertainment console was a little annoying. If no one is sitting in front of the device it would be nice if it just turned off"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The staff was very friendly and professional. The flight also arrived early."
缺點： "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
缺點： "The crew was kind and we boarded quickly however the seats were small. Which mean when your 3.5 hour flight turns into 9 hours due to weather this can become very painful. There is no entertainment unless you brought your own device and without a plug to charge it becomes useless quickly."
優點： "The snack mix. The power outlets underneath my seat."
缺點： "The steward wasn't very friendly and had a curt attitude when I had any requests for water and a refill of water. I didn't like that you needed the United app in order to watch in flight entertainment. That should be specified before getting on the plane because had I known I would have downloaded it to watch movies. Rather you MUST purchase the internet to download the app once in the air and that was just frustrating to find out an hour into a 5 hour flight. The lack of snacks. There is no variety, I had no idea what I was getting and the offerings they did have felt very restricted. Leg room was atrocious. Especially because we had no overhead room to store our backpacks which meant we had to place it under the chair in front of us. I am relatively tall so I wanted to stretch out my feet under the chair in front of me but they had to straddle my fat backpack and the gentleman who sat in front of me was very large and he kept kicking and hitting my feet underneath his chair."
缺點： "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
優點： "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
缺點： "The Denver airport was chaotic and the trains were totally messed up!!"
優點： "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
優點： "Flight attendants were helpful and friendly, even though it was an evening flight."
缺點： "When we boarded we had been moved back to last row, contrary to our reservations, backs up against toilet cabins, not reclinable, and with reduced legroom. Good thing it was only 45 minutes. Also beverage service was so slow that most people were not served. Must be subbed plane. No tv/vid screen."
優點： "I liked that I landed safely on the ground"
缺點： "The cabin was not properly decompressed so it made for a very uncomfortable flight for my ears. Also the plane was cold, bumpy & just overall unpleasant. The systems were down while we boarded the plane so it took longer to board than usual."
優點： "Boarding process was expedited. Great leg room on Economy Plus- I did pay extra for that but it wasn't much."
缺點： "Only got pretzels and a glass of water. No other drinks available"
優點： "Connections were on time. Staff was nice."
缺點： "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
每天清潔，並在 內華達州飛往 台北市的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 內華達州飛往 台北市的機上會提供口罩
從 內華達州飛往 台北市的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 內華達州飛往 台北市的彈性機票