Seat comfort and food selection!
I love how the automatic check in does. Did it only once for the whole triip. Crews were friendly and attentive.
I have never ever experienced such a smooth flight quite like this since I have been flying to a lot of places in the world. Korean Air deserves to vote for the best airline among the best of the best.
The flight experience met my expectation of Korean Air. Keep up the good work.
優點： "There were movies."
缺點： "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
優點： "Clean facilities and polite staff. Very short flight"
優點： "Good selection of entertainment"
缺點： "The food"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Accomodating the cew"
優點： "Food was very good. Blankets anb pillows too"
缺點： "Poor choices of musict"
優點： "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
缺點： "Their food"
優點： "Selection of movies are great. They are new release and blockbusters"
缺點： "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
缺點： "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
優點： "Clean and nice crew"
缺點： "Food choices and not as comfortable as I had hoped"
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "Again the crew was pleasant."
缺點： "The 747-400 flight had some metal box mounted on the floor under the seat in front of me. I have a bad left hip and was in pain the whole flight because all I could do is keep my left leg in one position. If these boxes are necessary then get those seats more space so it will not be a problem. Put new Monitor screens into the seats."
優點： "Customer service is very good"
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "All. The best airline."
優點： "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
優點： "The in-flight experience is just fine."
缺點： "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
優點： "Outstanding customer service! We will fly Korean Air again!"
缺點： "They ran out of 2 of the 3 food choices after serving only half of the plane."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
優點： "Leg room, choice of food and everall services"
優點： "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
優點： "Services are great, the people are kind."
缺點： "Lines for the bathroom mid flight."
優點： "Good more choices"
缺點： "Transit in Korea make shorter hour"
缺點： "Good customer service"
優點： "upgrade the food quality"
優點： "Seats comfortable"
缺點： "Food select"
優點： "There was loads of entertainment during flight , food was great and crew was friendly."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Service, comfort, and seat room."
缺點： "Everything was enjoyable on return flight"
優點： "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
缺點： "Long taxi wait before takeoff, may be the airport's fault."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Service counter check in was very helpful"
優點： "Everything was good overall"
缺點： "I would like more movie and tv options"
優點： "the stewardess were nice food could have been a little bit better, but it was a snackish lunch anyways, so no complaints media on board were a good selection was almost late for boarding due to long lines and transportation, so the crew was super nice and let me rush in. did avoid the traffic getting in, which was nice"
缺點： "major turbulence right before landing, made the airplane shake and dip like a roller coaster. i usually am okay with turbulence, but the winds were strong that day"
優點： "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
優點： "Service, leg room, entertaining system, food."
缺點： "They should show photos of menu like ANA or JAL"
stewardesses that can actually understand spoken English
Inside the airplane is hot.
As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
Like Japan Airiline food good flight attendants the best take good care of customer
The service of this flight was wonderful, I love all of them
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
缺點： "Flight crew not too interactive"
缺點： "Needs more variety of movies"
優點： "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
缺點： "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
缺點： "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
優點： "The crews were very kind and helpful."
優點： "Great food. Excellent cleanliness"
缺點： "Air on the plane was stuffy"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "Nice seats. Ample leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very family friendly. Good entertainment system."
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "The legroom is comfortable for a tall person."
優點： "Very nice airplane with new technology"
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Curteous and pleasant."
缺點： "All packed the plane. Tight."
優點： "Crew very helpful and courteous"
優點： "Polite service, comfortable flight, no delays"
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "The hospitality of the crew"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
優點： "Everything worked as planned."
Everything is good and the food is delicious. All the staff are very friendly and always ready to help. Will definitely fly with ANA again.
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
優點： "Awesome crew"
缺點： "Old seating"
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "The cabin staff were extremely caring."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Good service"
缺點： "baggage was broken."
優點： "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
缺點： "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Best leg space, new air crafts, kids gifts"
缺點： "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
優點： "The stewardesses were always smiling and very engaging!"
優點： "Love the staff, helpful and polite!"
缺點： "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Great flight"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "The crew"
缺點： "No food available only drinks"
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Japanese quality is good quality"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Great seats in business class. Lots of privacy. Great service as well."
缺點： "American style Food could have been better. Didn't try the Japanese food."
缺點： "Wifi should be free"
缺點： "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Lovely staff: warm, friendly, and accommodating more than any airline I’ve been on.
Didn't. Acomodate sitting together
On time flights the best my trip
I really appreciate the crew offering beverages multiple times during the flight. One restroom was out of order which was a bummer. Thank you for a lovely flight overall.
Check in counter in Vegas opened only 1-1/2 hours before flite The long line therefore was TIRESOME and UNCOMFORTABLE The people who sssist in the defective machines are not so helpful. They can be more polite.
Airplane seats are very uncomfortable
Flying Hawaiian for 9 hours made me appreciate other carriers and the improvements to the hard product they have made over the past decade. The seats were uncomfortable, made worse by reclining seats that really encroach on your own space. The IFE is slow and outdated; glad they stopped charging for it though. No outlets but there is a USB port that doesn’t really charge much. The crew on board was great, but the on ground staff still are pretty unfriendly (not mean), and boarding was chaotic. The food had small hits amongst some big misses; just because it’s free does not mean it’s good. All in all, still not a fan of Hawaiian, and probably won’t be for a while.
缺點： "Less uncourteous flyers"
優點： "very friendly and helpful"
優點： "Yes seat is comfortable"
缺點： "The Food"
優點： "First class seats are great and so is the service"
缺點： "Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal"
優點： "Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early."
缺點： "Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8"."
優點： "Everyone was great.. Foods and drink was good"
缺點： "If there is move show and movie would be free.. It is a long flight."
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "Pleasant accommodating flight attendants."
優點： "Happy time more fun so nice feel great will come back again and again Great to travel"
缺點： "Scared to see someone violently"
優點： "Professional, on-time, good overhead space, courteous staff!"
優點： "Punctuality,polite,courteous staff"
缺點： "Can't recline seat for particular."
優點： "Boarding was efficient. Flight attendants were helpful."
缺點： "20 minutes late on departure and arrival. Uncomfortable seats"
優點： "Leg space was good.no inflight intertan"
缺點： "No onflight entertainment unless you fork over money for an IPad."
優點： "25 minutes from Maui to Hilo and an awesome view of Mauna Loa"
缺點： "No drinks but it could have been rough they said. Who needs liquids ona 25 minute flight tho?"
優點： "Staff is friendly. Planes are clean. Service is good"
缺點： "Flight was delayed due to mechanical issue. Thank"
優點： "Nice crew, comfortable seat, good temperature."
缺點： "Appreciated the complimentary sandwich but since I am vegetarian had to pull the meat out and basically eat a cheese sandwich. Poor selection of "free" movies - just ended up reading."
缺點： "The experience is all good."
缺點： "My wife and I had completely seperate seats. When asked the attendants they did very little to try to accommodate. Wish Hawaiian Airlines would pay more attention abd be more careful with that."
優點： "Fast check in boarding was painless"
缺點： "The seat was so uncomfortable I have back pain now."
優點： "it was cool to get a read meal during the flight"
缺點： "- The seats were very worn and i could feel the reading material in the pocket behind me. There was no padding on the lower back of the seat. - The airline moved the flight up by 25 minutes. Being late is one thing, but if we didn't arrive early, the plane would have left without us. Moving the flight time up as late as they did is just asking for people to be left behind. - THEY PLAYED A REALLY ANNOYING VIDEO AT THE END OF THE FLIGHT AT VERY HIGH VOLUME OVER THE PA AT 10PM. THIS WAS VERY RUDE, AND THE SAME VIDEO WAS PLAYED AT THE BEGINNING OF FLIGHT. IT WAS NOT AT ALL ENTERTAINING, AND SHOULD BE ELIMINATED FROM THE FLIGHT."
優點： "over all the service was good, having food from LAS to HNL was nice, but why not HNL to LAS?"
缺點： "So military gets 2 bags comp, but you have to charge them and have then find a gate attendant to reverse the charges, this is highly inefficient. Also in LAS they don't not open the Ticketing area until 2 hours before the flight, this caused a line and a crush when the gates did open. I mean we are told to arrive early to clear security but that is negated when we have to wait and hour just to get checked in and check our bags. Once again this was a highly enjoyable experience, which make these two ares stand out that much more."
優點： "I returning flight was comfort wise much better than my departure, I paid again for the extra comfort seat and had much more space than on my departing flight."
缺點： "On my departing flight, I had paid for an extra comfort seat because no first class seats were available, and I was seated in a seat next to someone who occupied part of mine, I did not say anything nor so much care, as I'm sure they were much more uncomfortable than I was. The crew however, was quite rude. They felt the need to physically touch the passenger next to me to awaken them. I am not comfortable with people touching me. When it came time to store my tray, as I was sleeping, again they also touched me. Very inappropriate. Are usually fly Delta, and will continue to do so, as my experience on Hawaiian was very unprofessional and very uncomfortable. The space that I got on my departing flight for an extra comfort seat was not acceptable."
優點： "Waffle waffle waffle!"
優點： "Friendly and good service.."
缺點： "Not being able to enjoy flight with my huaband.."
優點： "Agent at check-in was very friendly and efficient. Kudos."
缺點： "Could not check-in with mobile app (on iPhone)."
優點： "Big plane. Good meal."
缺點： "Nothing. Crew can be better/ nicer even though they are very nice."
優點： "That you fed us even if the quality was just fair."
缺點： "Cramped seating"
優點： "Clean interior and great service."
缺點： "I reserved seats at the time of ticket purchase. It did not show that seat choice when I checked in. I was sat away from my family for both flights. Only the kayak tickets did this."
缺點： "The seats had lost there cushion and my lower back/tail bone was sore the rest of the day.."
優點： "I like the overall services that were provided to me going and returning , Hawaiian airline personnel are truly the greatest of the fleet. Mahalo"
缺點： "I miss the time when Hawaiian was the only airline that still offered inflight entertainment without charging their flyers."
優點： "I liked everything. The staff, the service, the menu, the food, the endless beverage"
優點： "Worst hawaiian flight I have ever taken . Will not use them again ."
缺點： "Attendant was not polite"
優點： "Service meals and smiles"
缺點： "Just that my butt hurts long, maybe better cushion or a seat pad can be offered?"
缺點： "Why they don't give some free movies"
優點： "I like the friendly people"
缺點： "Not much bad to say"
優點： "Air hostesses were nice. Entertainment was good"
缺點： "I only had 50min layover. I tried to get wiki shuttle from gate 6 to 26 but I waited for ever so ended up running to gate 26, boy I almost died. I was the last one to board. Of course I couldn't change my seat to aisle because everyone boarded already. Food was horrible, it was cabbage and chicken. Drinks(juice) were small, like shots. I always request aisle for various reasons, I like to get up and walk around because this is my 4th leg of my trip. To top my horrible experience with, my bags didn't make it from my SFO flight to Sydney flight. I wasted time waiting and looking around for my bags and standing in line for missing/lost bags. I arrived here on Sunday and it's now Wednesday morning and I still haven't received my bags yet. Hawaiian better pay me money for the inconvenience or air b points. To be honest this will be my last time flying with Hawaiian, I thought it was just rumors that they are ones of the worst. Hawaiian makes Jetstar looks like a 5 star airline. I'm a frequent flyer and I have flown just about every airlines out there."
優點： "Hawaiian airlines is the best. I use delta often and they are good but hawaiian us superior. They should make their code share partners step up their game."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Good crew. Great pilots."
缺點： "Food. Seat comfort."
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
優點： "Comfortable seats in Premium Economy."
缺點： "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
缺點： "not much choices in the movie selection"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "pilot’s operation of the plane is very good"
缺點： "there’s not enough snacks/food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
缺點： "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "Superb crew and excellent service."
優點： "The vegetarian/vegan meals were very good for airline food. There was a great selection of entertainment options."
缺點： "One of the flight attendants who was assigned to my section, her name was Rain, was incredibly rude. Every time I asked her for a glass of water, she would sigh heavily and tell me to wait. Eventually, she stopped serving me all together and I needed to leave my seat and ask other crew members to serve my food. She was completely unprofessional and she made it clear she didn't like me, despite the fact that I was always going out of my way to be courteous. At one point, she walked down the aisle and stepped directly onto my foot, which was NOT in the aisle but under the seat in front of me. She didn't even acknowledge that she had stepped on my foot and kept walking. For a 14-hour flight, I was really bothered by her lack of professionalism. I will have to think twice before I book Cathay Pacific again."
優點： "Good service"
缺點： "Seat is hard to adjust."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Flight Attendant gave us good excuse!!"
缺點： "Bad service and cheap food."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
缺點： "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
優點： "Boarding was quick and efficient. Crew did their job pleasantly ."
缺點： "Food was very ordinary, not up to what I expect in business class."
優點： "Overall good experience"
缺點： "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
優點： "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
缺點： "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
缺點： "Upon arrival in Hong Kong, Cathay representatives automatically re-booked my connecting flight to Taipei assuming I would miss the connection. This was not the case. I was able to get to the connecting gate on time. Cathay representatives in Hong Kong were rude and unhelpful in re-issuing my boarding pass for my originally scheduled flight to Taipei."