優點： "nice new plane, lots of room"
缺點： "No fuel available"
優點： "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
缺點： "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
優點： "The price."
缺點： "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
優點： "The crew did great"
缺點： "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
優點： "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
缺點： "The "Miami based" crew were a little abrasive"
優點： "The entertainment options was awesome used the on board wifi and the flight cruised by"
缺點： "Boarding and deplaning is always such a hassle"
優點： "The crew was very helpful."
缺點： "Sears are pretty tiny for comfort"
缺點： "Seats small"
優點： "The crew was great!"
優點： "Nicole and I really like the Economy Plus seating with the extra legroom. It is a good compromise between sitting in cramped Economy seating and spending way too much money in Business Class."
缺點： "I wish that the Seattle Tacoma Airport has an Admiral's Club Lounge. Actually, I might as well fess up... I wish that EVERY airport had an Admiral's Club Lounge. I also wish it would be possible to "gift" miles to family members. I would love to have my son and daughter-in-law take advantage of my miles to go on a honeymoon."
優點： "Crew, seats, and smoothness of ride."
缺點： "You have to pay for seats to sit with your travel partner."
優點： "Direct flight from Sioux Falls to Dallas"
缺點： "We turned around due to equipment issues and had to spend the night. While American picked up the tab, instead of staying at one of the hotels on-site, we were shipped via bus to a low-rate hotel roughly 45 minutes away. Did not feel safe that night!!"
優點： "Crew was kind and attentive"
缺點： "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
優點： "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
缺點： "Speaker volume was too high."
缺點： "Flight delayed 24 hrs"
優點： "Crew was nice"
缺點： "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
優點： "This flight had nice touch screens and a good selection of movies. The drinks were free and the food offered was decent."
缺點： "I don't like having to board a bus to get to the plane."
優點： "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
缺點： "Everything was good, no complaints."
優點： "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
優點： "Several delays. Paid for window seat and did not get it. Missed last flight."
缺點： "Took off 40 min late without explanation"
優點： "Good Crew. Smooth Flight."
缺點： "Flight delayed 2 hours. Land and 1 hour later still waiting on baggage claim. Kinda sucks when its after 1am and I'm waiting."
優點： "Flight on time"
缺點： "No power outlets our video screens at seats. No food served on 4 hour flight."
缺點： "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
缺點： "The cleaniless of the flight can get better"
缺點： "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
優點： "Absolutely none of it"
缺點： "The entire experience was the worst flying experience of my life"
優點： "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
缺點： "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
優點： "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
缺點： "See above."
缺點： "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
優點： "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
優點： "Crew was fine and meal service was decent"
缺點： "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
優點： "Inflight entertainment was awesome."
缺點： "The video monitor for my seat was broken. So, low entertainment score."
優點： "On time. Smoothest landing ever."
缺點： "Some of the food."
缺點： "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
優點： "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
缺點： "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
優點： "Excellent service and very friendly; thanks!"
缺點： "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
缺點： "The lack of leg space didn't know it was that bad."
優點： "It was all good.it was"
優點： "The crew was nice Smooth ride"
優點： "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
缺點： "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
缺點： "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
優點： "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
缺點： "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
優點： "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
優點： "Not much"
缺點： "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
缺點： "The plane was not stocked appropriately- ran out of mist drinks."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours."
缺點： "Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!"
缺點： "United's In-flight entertainment did not work."
優點： "fast take off and good service."
缺點： "That I could only have one carry on an my purse was considered two, really and it was a small purse."
缺點： "I got dumped the day before I was supposed to fly to see my girlfriend. There was nothing I could do about taking the flight anyway. Because I needed fly as cheep as possible, I used you to book my flight. I tried to get a refund, but found out with fees it was going to cost more than I paid for the ticket."
缺點： "Flight was delayed 2hrs"
優點： "good flight"
缺點： "no entertainment"
優點： "On time. Friendly crew"
缺點： "Very tight. Not food except snack."
優點： "Plane was on time and even landed early"
缺點： "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Lack of space in economy....might as well box each one of us up and stick us in the cargo hold."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "My flight was changed several times and I almost missed my connection flight international departure. But a lady at 800 customer service took care of everything. Local United personnel at Omaha airport is lack of customer service and handling knowledge."
缺點： "800 number"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "You forgot my TSA"
優點： "Everyone was very pleasant, flight was on time."
缺點： "Tight seating."
優點： "The plane didn't crash"
缺點： "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."
優點： "All perfect! Amazing how much nicer flight staff was!!"
優點： "Short flight"
缺點： "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Boarded on time"
缺點： "Late to mke!"
優點： "Movies on personal device"
缺點： "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
優點： "Nothing really."
缺點： "The fact that my bag got sent to LAX."
優點： "Absolutely nothing."
缺點： "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."
優點： "Airport and crew on ground and in flight very nice"
缺點： "I'm a big guy and plane just to small"
優點： "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
缺點： "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"
優點： "Almost didn't make my connection."
優點： "The flight attendants are super duper nice. Like so nice. Too nice."
缺點： "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."
缺點： "The seats on the 737 are uncomfortable."
優點： "Quick and easy boarding, friendly staff, On time/early to arrival"
缺點： "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
優點： "I like the many options that I had to choose from for my filghts"
缺點： "That I could get my seat assignment when I place the reservation"
缺點： "No snacks...free"
優點： "Helpful crew"
優點： "The United staff I interacted with were some of the friendliest people I'd worked with all day."
缺點： "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
缺點： "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
優點： "View out the window"
缺點： "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."
優點： "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
缺點： "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."