每天清潔，並在 克里夫蘭飛往 台北的機艙內安裝HEPA高效濾網
"The restaurant in the business lounge should work 24/7"
優點： "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
缺點： "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
優點： "The food"
缺點： "Boarding process. Waiting gate was small for the plane we were using"
優點： "The crew was professional and very engaging"
缺點： "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
優點： "The food was great, customer service also good and price is Afordable"
缺點： "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "Smooth from beginning to end Well done !"
優點： "good company"
優點： "i dont like anything"
缺點： "i dont like anything"
優點： "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
優點： "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
缺點： "Same problem as the first segment (see above)"
優點： "Excellent all around"
優點： "Great staff on board!"
缺點： "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
優點： "Everything- well done"
優點： "including new releases"
優點： "The crew and the food were great."
缺點： "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."
優點： "Service, timing"
缺點： "Didnt love the food ..."
優點： "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
優點： "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
缺點： "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
優點： "Onboard food was good"
缺點： "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
優點： "Food and comfort was great."
缺點： "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
優點： "Great experience for my first international flight."
優點： "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
缺點： "Seats were stiff-too upright to get comfortable for a long flight."
優點： "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
缺點： "My flight was delayed."
缺點： "Signage at IST for transit should be better to explain security and passport requirements"
優點： "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
優點： "it's mostly good"
缺點： "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
優點： "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
缺點： "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
優點： "Sadly, nothing."
缺點： "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
優點： "I am a frequent Turkish Airways travel and have always enjoyed my experiences with Turkish Airways."
缺點： "My seat was not functioning so I was not able to recline to more comfortably sleep during the flight. The flight was an overnight flight from NYC-JFK to Istanbul, i.e. so a VERY long flight! A flight attendent was not able to get the seat to recline either and said she'd come back to help with another seat or some other solution, but never returned. This made the flight less comfortable and a bit disappointing as my typically experience with Turkish Airways is excellent!!"
優點： "What's to like about being in a 737 for over 6 hours?"
缺點： "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
優點： "Good company, no delays, good on board foods. I like Turkish airlines"
缺點： "All was good, no any negative impressions. Nothing to write here"
優點： "Crew, Food, Movies, Comfort!! I loved this trip with Turkish Airlines."
優點： "Very comfortable. The best flight i ever had."
缺點： "There was a problem with conecting the headphones. The chicken dish wasnt good."
優點： "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
缺點： "gerat flight,no complaints."
優點： "Food was excellent. And I love the care packages!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "I did like the workers in the plane because they look competent and committed."
優點： "zero customer services and i will never fly with this airlines again"
缺點： "zero customer services, rude . and i will never fly with this airlines again"
缺點： "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
優點： "Food, crew"
缺點： "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
缺點： "Information on arrival time was not correct"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Just as I expected. And I made my last connection easily."
優點： "No delay and nice staff"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Need more leg room!!! Larger meals needed."
優點： "The crew!!"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "Great service"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
缺點： "Bag was lost"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "Tiny old cramped plane."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Comfort economy well worth the extra."
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Crew service"
缺點： "Flight delayed."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
優點： "Quick and efficient flight. Crew very organized. Great language skills"
缺點： "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
缺點： "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
缺點： "Leg room and seats are uncomfortable"
優點： "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
缺點： "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
優點： "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
缺點： "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
優點： "the crew was nice"
缺點： "leaving on time. more than 4 hours delayed. we had to deplane the aircraft and all the time there was not a certain answer."
缺點： "The attendants attitude."
缺點： "6 hour delay"
優點： "Great airplane. Enjoy the 2 seat rows."
優點： "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
缺點： "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
缺點： "Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic."
優點： "The crew was great!"
缺點： "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
優點： "My bag was lost!!!"
缺點： "To have my bag delivered"
優點： "The wine"
缺點： "On time"
缺點： "Departing on time...30 minutes late."
優點： "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
優點： "The crew"
缺點： "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
缺點： "1 hour delay boarding then another hour waiting for a Pilot!?"
缺點： "See above"
優點： "Check in"
缺點： "Missed connection"
缺點： "They charge for coffee."
優點： "Plane was on time, good service, main cabin extra is nice with my knees"
缺點： "No problems"
缺點： "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
優點： "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
缺點： "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
優點： "Crew was nicw"
缺點： "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
優點： "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
缺點： "Nogo gogo"
優點： "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
缺點： "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
缺點： "Plane was dirty and crew inattentive."
優點： "Short flight, nothing much to say."
優點： "The crew on both flights to Cancun were very nice!! thanks"
缺點： "There was no individual entertainment on board (TV’s, internet, etc)"
優點： "Speedy boarding, friendly crew."
缺點： "Seats are definitely cramped."
優點： "Getting home safely"
缺點： "Finding damage to my luggage"
優點： "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
缺點： "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
優點： "Flight was smooth and ontime"
缺點： "Flight was extremely expensive."
缺點： "Imagine, thanking up until the last minute that you were taking one airline only to be taking another. Imagine no one alerted you to the fact that you were not taking Finn air, as all of your travel documents indicated, but American Airlines that had set up operations with Finn air as a front to cover their poor allegiance and performance as of late. Classic bait and switch at the tune of several thousand dollars. This is worthy of congressional over site."
缺點： "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
優點： "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
優點： "Good flight! Smooth landing!"
缺點： "The flight was cancelled without notification."
優點： "Nothing really."
缺點： "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
缺點： "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
優點： "Courtesy turning off the lights during a night flight."
缺點： "Outdated aircraft. Newer models have an entertainment monitor and individualized charging stations on each seat."
缺點： "Same as previous response."
缺點： "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
優點： "All went very smoothly"
缺點： "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
優點： "Gate agent friendly and on the ball!"
缺點： "Seats are torture"
優點： "Great customer service. Gate agent was able to swap my flight for an earlier one."
優點： "Everything was great"
缺點： "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
缺點： "The food (only in some cases) could have been better. The jet from Chicago to Zurich had multiple mechanical issues that delayed the flight considerably."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Not sticking me next to a 400 pound man"
缺點： "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
缺點： "Sits not suitable for long distance travel"
優點： "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Efficient crew and easy boarding."
缺點： "No frills but ok."
優點： "Flight Attendant was very gracious and entertaining."
缺點： "Cramped seating."
缺點： "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
優點： "Free coffee."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "My whole trip had to be mixed because I couldn’t get out of Fresno originally"
缺點： "United was very limited in options to get me to my destination so my whole trip had to be cancelled. A trip I had planned for a year. Will probably never fly United Again."
優點： "That seats next to me were empty so I was able to sleep comfortably."
缺點： "That my ears don't work well, so it's hard to hear the movies."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Too many delays and ended up having to call my boss to let him know I wasn't going to make it to work the next day because they didn't have a pilot to fly us back on time. Didn't give us food vouchers and they weren't paying for your hotel if you had to stay over night. The planes are super old and have no TV's, not very comfortable. Worst experience ever... never again am I flying with United."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Clean and in order."
優點： "The check in was great. The staff was very helpful."
缺點： "The plane was very small and hot. There was no space for even my legs."
優點： "Boarding was seamless and quick."
缺點： "My seat was slightly dirty. No choice for a snack, which wasn't very good."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The crew was phenomenal."
缺點： "My assigned seat was terribly uncomfortable! I was able to move, but seriously, you should not sell a seat that bad!"
優點： "Movies on personal device"
優點： "What did I like? NOTHING"
缺點： "They changed the flight time 100 times and in the end I ended up with one more stop than originally scheduled, was supposed to be CLE-HOU-CCS and ended up being CLE-IAD-HOU-CCS ... with a loooooong layover in IAD, shame on you, I bought the ticket because it was supposed to be convenient"
優點： "I enjoyed the speedy boarding process"
缺點： "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
優點： "the crew very professional and nice."
缺點： "the late departure, i was glad i had a later flight out of newark a number of my fellow travelers were not so lucky."
優點： "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
優點： "Nada fue un vuelo terrible , tardio el Aterrizaje espantoso!"
優點： "Was shocked they still offered drinks on such a short and small flight."
優點： "The Inited Club"
缺點： "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"
優點： "The seats were roomy enough. The plane was clean."
缺點： "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"
優點： "I liked the leg space, but it stops there."
缺點： "7.99 for a movie is absurd."
優點： "Everyone was kind and on time"
優點： "Plane was amazing. Crew great."
缺點： "Portion of food was extremely small.music selection could be more up to date."
優點： "Easy and on time!"
優點： "Plenty of time between flights"
缺點： "Boarding gate changed 3-4 times in 2 hrs!!"
優點： "Easy flight"
缺點： "Very bumpy!"
優點： "It was on time from Cle to Houston. The problem was from Houston to SF"
缺點： "Houston to SF was delayed about 3 hours."
優點： "Crew was professional and friendly."
缺點： "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"
優點： "Had no problems, got to Chicago early!"
缺點： "Seats were very uncomfortable and very tight."
每天清潔，並在 克里夫蘭飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 克里夫蘭飛往 台北的機上會提供口罩
從 克里夫蘭飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 克里夫蘭飛往 台北的彈性機票