slight delayed take off but other than that was ok
Departure gate was announced very late as flight was delayed.
缺點： "The air conditioning"
優點： "There was enough leg room and boarding was done reasonably quickly."
缺點： "The flight was delayed by 15 minutes without explanation."
缺點： "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
優點： "The food and entertainment were great."
缺點： "The flight could have been on time."
優點： "Partial the crew."
缺點： "Change the management. Worst customer service ever."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Crew were nice."
缺點： "Food was terrible."
優點： "Air Canada is a respectable airline but the plane is not spacious at all. I mean, yes you pay for what you get, but damn the aircraft seats are so small. Then for people taking the morning flight, who probably haven’t eaten breakfast, you give them a measly omelet with a nasty side of spinach ? for the entire flight ? and a measly bag of pretzels ? Your starving the people which isn’t nice at all. Getting through baggage and getting in the flight was quite smooth and the air hosts were excellent. Entertainment was ok, there’s way to many Asian inspired films on there that I find are uninteresting, but hey, to each his own. Now coming back however was far better, the food was good, although can we stop putting soggy food into the mix, I know the food is premade but the mash potato is always so soggy and the vegetable mix has no flavour. Drinks are always great on the flight, entertainment was the same, hosts were great, pilot knows how to fly the plane, thank goodness, and overall it was a good flight back. Make the tiny adjustments I suggested and you’ll be at the top of your game Air Canada ! Merci !"
優點： "I was not given a seat assignment on an early 6:30am flight but was given a first class seat...that was a bonus because I was travelling with my dog so I had ample space."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
缺點： "Limited luggage spaceli"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "The crew were very nice and a pleasure to have on board"
缺點： "Everything else. No entertainment unless you download their app, food is lower quality, and there was over 4 hours delay in departing! Never flying again with A.C. Rouge"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Major kudos to the flight attendants on our flight! They really helped is by provinding plant based food despite not pre-ordering it. GreAt job!"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
缺點： "Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster."
缺點： "AIr Canada lost my luggage and the return flight was late"
缺點： "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."
缺點： "Too far distance to get to immigration there was no assistants otherwise the flight was good"
優點： "1. Pilot kept plane informed which is great especially when there is potential turbulence."
缺點： "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."
優點： "Early and luggage delivered quickly"
優點： "Why is it ok for flights to the US to always be 20-30 mins late ?"
缺點： "Delayed flight and tv screens were not working well"
優點： "A few of the crew members were very pleasant and professional. The choice of movies was good, though I had to sit through five minutes of advertisements before they started."
缺點： "I was flying from London to the U.S. with a connection in Toronto. One of the crew members, who was somewhat rude, told me that I would need to fill out Canadian and American customs forms and go through both in Canada, and to not "stop for coffee" as the plane was 20 minutes behind schedule. I had a question about the Canadian form and asked another crew member who told me (correctly) that the first crew member was wrong; I did not need to fill out the Canadian form or visit Canadian customs for my one hour layover. When checking in at the kiosk, my seat was shown as an aisle seat so I didn't try to change it, but my boarding pass printed a middle seat which is very uncomfortable for a tall person."
優點： "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
缺點： "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
缺點： "A very obese man sat on my side and took half of my seat. The crew ignored me till we were on the air. They were very unprofessional. They found a seat for me. I approached them and told them that I was willing to pay half of a business seat, just let me go. The crew was unwilling and threanned me by returning the plane before it took off. I was not treated with respect. Next Tuesday I will fly back to Los Angeles with air Canada. I am sorry but this experience has taught me to fly no more with your company. Rabbi Moises Benzaquen"
優點： "Staff was friendly"
缺點： "Food, seating and entertainment was poor overall. No tvs/ entertainment of any sort"
優點： "Good movie selection"
缺點： "Poor organization and late takeoff"
優點： "It was a nice flight up the coast and there were no problems"
缺點： "There was nothing that I did not like about the flight."
缺點： "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
優點： "Crew was nice and very helpful.. Nice selection of movies.."
缺點： "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."
優點： "friendly staff, good food in bus. class. great smooth landing at SFO"
缺點： "long wait for luggage at SFO"
優點： "Movie options were decent. Good was good."
缺點： "More (new release) movie options would be better."
優點： "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
缺點： "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
缺點： "Lack of sleep"