Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
I couldnt go on this flight and lost all my money over 1,000 UK Pounds as my visa to Myanmar was not accepted :(
優點： "Absolutely nothing"
缺點： "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
優點： "Great services"
缺點： "Sitting in front is better"
優點： "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
缺點： "The seat in BC is too small should get a new plane with bigger seat."
優點： "Great service from the crew!"
缺點： "The entertainment, and to a lesser degree, the food"
優點： "Food was good. Wine was better."
缺點： "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
缺點： "No WIFI in First class."
缺點： "The food quality was poor."
優點： "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
優點： "Food was amazing"
缺點： "The WIFI"
缺點： "More options for music and movies."
優點： "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."
優點： "Comfortable seat, good entertainment options"
優點： "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
缺點： "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "Quick flight with food service and entertainment"
缺點： "食物差 設施差"
優點： "The in-flight service is better than others."
缺點： "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
缺點： "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
優點： "The staff was very kind."
優點： "Service, client treatment, food"
優點： "Entertainment choices were good"
缺點： "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
缺點： "Crew could have been a bit friendlier"
優點： "Same as above, nice staff and an amazing plane."
優點： "Quick loading"
缺點： "Late luggage to the carousel by over an hour"
優點： "Nice plan, nice crew, left on time"
缺點： "Please offer a vegetarian option for the snack"
優點： "Very efficient and attentive service . On time departure and arrival."
缺點： "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
缺點： "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
缺點： "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
優點： "I pre-ordered a seafood meal. It was excellent."
缺點： "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed"
優點： "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
缺點： "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
缺點： "Lack of legroom"
優點： "Attentive service, great food, smooth flight"
缺點： "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
優點： "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
缺點： "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
優點： "Reasonably peaceful"
優點： "Excellent service throughout"
缺點： "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
優點： "Good friendly staff"
優點： "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
缺點： "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."
優點： "Overall flight experience is good. Wish they had more veggie options in Business class"
缺點： "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
優點： "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
缺點： "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
優點： "In flight entertainment was quite good"
缺點： "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
缺點： "terrible food - poor entertainment system with very mited choice - flight delayed as always"
缺點： "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
優點： "Very professional and attentive"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Comfortable seat, good entertainment, orderly boarding and deplaning."
優點： "Food is delicious and fresh"
缺點： "The inflight Entertainemnt is lacking. Shows are too old and few."
優點： "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
優點： "Arrival in time"
缺點： "Everything was good"
優點： "On time. Got an isle seat."
優點： "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
缺點： "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
優點： "It was a lovely flight. Food/drinks were excellent."
缺點： "Toilet cleanliness needs to be better."
優點： "Cathay never let you down. Good service, great staff."
優點： "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
優點： "Up and down at the right time and place. Great experience."
優點： "The service and flight were great"
缺點： "The food was bland and it had no flavor. I got food poisoning from what they called a low lactose meal. I am a Chef myself and I feel like part of the overall experience is being fed but I didn’t have a great experience with that. I dread the flight home."
優點： "Print customer service and polite staff"
缺點： "Limited wheelchair availability"
優點： "Service and staff. Food was better than most and they weren't stingy with the wine."
缺點： "Plane seemed tired. The usb charger didn't work and the reading lights were impossible to use without putting glare into other passengers eyes. The seats were uncomfortable and their design made it difficult to stretch your legs out beneath the row in front. It was a 777 and I never find Boeings as comfortable as Airbus. Selection of in flight entertainment was limited and sound quality was poor."
優點： "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
缺點： "It was a long flight, and customer service not good."
優點： "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
缺點： "The economy seats could recline a little more and be slightly wider for more comfort."
缺點： "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
缺點： "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
優點： "Comfortable seats - good entertainment"
缺點： "4-5 minutes of commercials before being able to watch the movie on the plane."
優點： "Seat unconfortable no legroom ."
優點： "professional cabin staff & food selection"
缺點： "middle seat because could not book in advance"
優點： "The crew was very receptive even calling me by name also very attentive to my questions about the food and entertainment"
缺點： "The movie selection on the longest leg of my journey wasn’t very entertaining."
優點： "They marched me and others through Hong Kong airport to just about make our transfer"
缺點： "But my bag evidently didn't make the transfer and came on the next flight. I'd rather have had the extra hour at Hong Kong airport rather than rush there and be stuck waiting an hour at Singapore."
優點： "The crew assisted my wife on boarding the plane."
缺點： "Because of her condition we should get more legroom for her."
缺點： "The child sitting behind me keeps kicking my seat and never stops making all kinds of noise, that really sucks! One attendant (I believe she is from Hong Kong because she once emphasized that she does not understand Mandarin and she only speaks Cantonese and English) she had different faces and attitudes towards foreigners, people who are Hong Kong citizens and people who are from the Mainland China, which made me and my friends really uncomfortable..."
價格與品質相等，然check in時說我Sky Priority 過期，然但告知了解是要累積航程， 越航staff 說華航Sky Priority刷不過無效..卡片登記問題，並需源頭發卡重登記..航程被累積！畢竟2個月前才使用華航這張聯營卡卻刷不過怪哉！ 整體而言還好！
優點： "Check in was good"
缺點： "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
優點： "Was given lounge access, quick easy boarding, very organized."
缺點： "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
缺點： "Slow check-in not very comfortable seats and food was awful."
優點： "Great service"
優點： "Great service from start to finish"
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
缺點： "They changed the time without notice and wouldn’t even accept checked baggage."
優點： "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
缺點： "Seat comfort, food, entertainment, boarding, disembarking."
缺點： "Refurbishment of the seats"
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
缺點： "It was early but that was our choice!"
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
缺點： "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
缺點： "Delayed by almost 2 hours."
缺點： "The choice of English language films were limited. I did not enjoy the food too much"
優點： "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
缺點： "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
優點： "Flight was generally ok."
缺點： "No power or USB ports."
缺點： "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
缺點： "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
優點： "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
缺點： "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
優點： "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
缺點： "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
優點： "Every thing"
缺點： "Nil by"
優點： "The whole flight"
缺點： "Nil by"
缺點： "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
優點： "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
缺點： "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
優點： "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
缺點： "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
缺點： "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
優點： "Everything was good honestly"
優點： "Food: good recipes, shoved out hot"
缺點： "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
缺點： "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
優點： "Vietnam Airlines super and on time all five flights"
優點： "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
優點： "The food was good."
缺點： "The airbus ventilation is terrible. The pilot was weaving up and down to much."
優點： "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
缺點： "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
優點： "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
缺點： "Less friendly flight attendant Never serve coffee due to bad weather every time ???"
缺點： "I hate the boarding buses, but this one was really rough. Stand around. Wait. Stand on the bus. This took an hour."
優點： "Free baggage, nice plane."
缺點： "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
優點： "No baggage charge, good comfortable plane."
缺點： "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."