缺點： "Food, crew service"
缺點： "Everything else"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "The crew wasn’t that friendly! Neither when boarding as in the plane"
缺點： "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
優點： "The crew were awesome. I was very comfortable."
優點： "Upgraded to first class!"
缺點： "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
優點： "Entertainment system has a great selection, leg space even in economy is big enough."
缺點： "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Co passenger is rude or showed attitude"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Great flight"
缺點： "No internet"
優點： "Good service"
缺點： "Old plane"
優點： "Comfort and service on boat"
缺點： "Check in and flight connection not as promised..."
優點： "Upgrade to Business class"
優點： "I was upgraded to business class. Very nice"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "Presssigned seats were horrible. Middle 2 of the 4 seater."
缺點： "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "I was amazed to be upgraded to Business class!!! I wonder why. Anyway, the service was amazing, and the staff very friendly and helpful!!! The food was superb."
優點： "Nothing at all"
缺點： "Flighet delay"
優點： "Emirates is always the best."
缺點： "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."
優點： "Attentive flight crew and spacious interior"
缺點： "Food, food and food"
優點： "Service, food, crew and the A380 was great."
優點： "- Excellent entertainment. New movies in various languages."
缺點： "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."
優點： "The flight crew is genuinely caring"
缺點： "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."
缺點： "There were four toddlers across the aisle from us. They never stopped screaming during the entire flight. It made the flight absolutely miserable."
優點： "My experience at the check in kiosk was very positive. Very friendly and polite employees."
優點： "overall I was comfortable. My food was good."
優點： "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
缺點： "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
缺點： "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
優點： "Food was ok"
缺點： "Smallest leg room ever"
缺點： "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
缺點： "The crew was very impolite."
優點： "Food was great. Service was great."
缺點： "Need to have more leg space for a long haul flight."
優點： "So comfy... Great service. Wished the flight was longer b"
優點： "Everything was perfect"
缺點： "nothing, all was perfect"
優點： "The crew was not amazing, it was okay The cabin was clean. Food was dog food. The seat was uncomfortable but no different from other airplanes of other airlines. Entertainment (if the selection of senseless movies could be called that) was okay to boring."
缺點： "For the price, overall conditions could be better, at least the food and drink could be better."
優點： "I liked the ability to check in online"
優點： "The crew was OK. The seats were normaly OK."
缺點： "Maybe better food"
優點： "Food and entertainment was great."
缺點： "Very comfortable and well run."
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
優點： "Food was great, service was also amazing."
缺點： "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
優點： "Mediocre seats, very friendly staff."
缺點： "Better food options, more comfortable seats, easier access to wi fi"
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "What did you like?yes"
優點： "Food, service"
缺點： "Boarding delay"
優點： "Boarding was on time and the service was nice. The cabin crew were nice too."
缺點： "My bag didn’t arrive"
缺點： "Same problem as the first segment (see above)"
優點： "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
缺點： "Everything. Customer service is horrible"
優點： "Smooth flight in general, nice staff"
缺點： "Food used to be better"
優點： "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
缺點： "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
優點： "Crew, food, and beverages given were all excellent."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "it was late to arive"
優點： "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
缺點： "nothing, it was the best flying experience I have ever had!"
優點： "Timing of the flight."
缺點： "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
優點： "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
缺點： "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
優點： "The food, the service"
缺點： "Too many announcements"
優點： "Great experience for my first international flight."
優點： "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
優點： "Service is good as well as food."
缺點： "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
優點： "Food, Friendly and attentive staff and air hostesses"
缺點： "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
優點： "The crew was great. Flight normal, food and drinks good."
缺點： "Boarding took a little longer and was delayed without them giving us a reason for it."
優點： "Always love THY's customer service!"
優點： "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
優點： "Turkish airlines is the worst of the worst."
優點： "Good service and chairs were comfortable."
缺點： "Took FOREVER to get my bag in Tashkent. When you arrive at 2:30 in the morning, you want to get your bag and go to bed, not spend another hour or more waiting at the airport. This may not be entirely the fault of the airline, but it seems that a company like Turkish Airlines should have enough clout to insist on a better travel experience for their customers."
優點： "Good food and plenty of entertainment options."
缺點： "Seats were a bit cramped."
優點： "I liked Sofia airport personnel friendliness"
缺點： "No entertainment system, flight attendants are not very friendly."
優點： "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
缺點： "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
優點： "Great food and great service by crew. On time. Good aircraft. Good connection times."
缺點： "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "All other crew was very nice, good seats"
缺點： "No wifi, FA skipped me when giving flight bag"
優點： "Everithing was exelent, the best food, movies and nice crew"
缺點： "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
優點： "The crew is awesome, very friendly and take good care of the passengers . The food is tasty and good coices of drinks! One of the best pilots!!"
缺點： "Nothing I can think of it!"
缺點： "The fact that they were not helpful to my dad"
缺點： "Two hours late leaving Sofia."
優點： "Entertainment system was great. I asked for an extra legroom seat when checking in (because I'm 6ft+), and this request was entertained for both me and my wife."
缺點： "The 2nd meal didn't have any protein and didn't taste very good. The seats are generally tight for anyone who is taller than 6 ft."
缺點： "In addition to long delay before the aircraft was finally parked on the tarmac, passengers had to wait for more than 40 minutes before the checked bags were delivered. There was nobody from the ground crew to tell us the reason for the delay as passengers were just wondering about waiting for their luggage. This airline needs to know how to treat their passengers well."
優點： "Food, on board crew, very good service."
優點： "It was okay everything. Cant complain."
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