優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "The crew was OK. The seats were normaly OK."
缺點： "Maybe better food"
缺點： "Very comfortable and well run."
缺點： "Vegetarian food. 30% of people are vegetarian"
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
優點： "Food was great, service was also amazing."
缺點： "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "Mediocre seats, very friendly staff."
缺點： "Better food options, more comfortable seats, easier access to wi fi"
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
缺點： "Foot rests in economy - better ventilation options airflow"
缺點： "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
優點： "Food and plane"
缺點： "IST transit"
優點： "Good movies good food"
優點： "As above"
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "Quality service and efficient"
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "The service was excellent, staff helpful and understanding."
缺點： "No business class priority boarding, no assistance available with transfer."
缺點： "Chairs spaces"
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "On time, friendly, good food"
優點： "Professional nice food"
缺點： "My bag didn’t arrive"
優點： "Entertainment options good"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "Same problem as the first segment (see above)"
優點： "The staff were very welcoming and the seats were very comfortable"
缺點： "Flight was a little delayed"
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
優點： "Comfortable, on time and as always good service from Turkish Airlines"
優點： "Attendants were very nice."
缺點： "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
優點： "The food was nice. The onboard crew was kind."
缺點： "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "My entertainment set didn't work"
缺點： "Would highly recommend"
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Facilities are really nice"
缺點： "I only got one boarding pass at the check in."
缺點： "No entertainment system in the seats."
優點： "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
優點： "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
缺點： "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
缺點： "Bigger seats the new ones are way to narrow"
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "Usual faultless KLM experience"
缺點： "Boarding was crazy. Could not everyone in the gate area."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Everything works and quick to get to destination."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
缺點： "The plane is so old..,"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Travelled business class and was ace experience"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
缺點： "Late departure. Rush to connect."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "I love the food"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
缺點： "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
缺點： "Short and sweet"
優點： "The rest area"
缺點： "The airport was cold and it should be warmer"
缺點： "Flight was delayed for 4+ hours"
優點： "Crew were very good."
缺點： "No vegan food available."
缺點： "Staff Curtsy and overall gestures!!"
優點： "Good selection of movies."
缺點： "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
缺點： "Flight was delayed"
缺點： "Seats were too close together."
優點： "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
缺點： "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
優點： "The crew was excellent and surprisingly the seats were comfortable."
缺點： "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
優點： "Crew was attentive. Timings were spot on."
缺點： "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
缺點： "Crew on the ground was very rude"
優點： "Crew very professional"
缺點： "Boarding was a little confusing"
優點： "Late departure, dirty, staff not friendly."
優點： "Great food and friendly crew."
缺點： "Seatback system was old and not very functional."
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
缺點： "Couldn’t understand announcements"
優點： "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
優點： "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
優點： "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
缺點： "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
優點： "Amazing crews!"
優點： "Crew was amazing. Service and food was good."
缺點： "Random TSA check was not needed at the end when boarding."
優點： "Left on time. No turbulence."
缺點： "Great experience"
優點： "The transfer times were excellent"
缺點： "Boarding at CDG was awfully slow"
缺點： "Booked with my partner. Ended up sitting apart. Not good"
缺點： "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
優點： "Everything! It was a wonderful experience."
缺點： "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
缺點： "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
缺點： "They lost my luggage :("
優點： "The crew were polite and friendly"
缺點： "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
優點： "The staff were very helpful and professional."
缺點： "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
優點： "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
缺點： "I didn't really use the in flight entertainment - the usual movies, tv etc"
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
優點： "No extra charge for simple refreshments."
優點： "Quick and efficient not lying more to say or critique."
缺點： "Coffee and a bread roll as a snack??"
優點： "Not much expected as it was a budget trip."
缺點： "Poor timing in between connections, barely made in time to my first connection being the last person to board"
優點： "Timely and smooth teansit."
缺點： "Food has a way to go to be appetising."
優點： "It was a nice plane and boarding was well organized."
缺點： "I was assigned a middle seat, if not for that I would have given a higher rating."
優點： "Great service"
優點： "25 min ahead schedule!!!"
缺點： "Cabin space, too narrow rows."
優點： "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
缺點： "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
優點： "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
缺點： "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
缺點： "Leg space."
缺點： "Plane left more than 40 minutes late with no explanation or apology."
優點： "The free glass of red wine when the plane finally took off."
缺點： "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
缺點： "Flight delayed"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Very small cramped aircraft"
優點： "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
缺點： "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Late late late"
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
優點： "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
缺點： "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
優點： "great crew, easy flight"
優點： "Boarding on time"
缺點： "It was a decent flight"
優點： "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
缺點： "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
優點： "Flight was nice and empty"
優點： "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
缺點： "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
缺點： "My suitcase handle was broken"
優點： "The plane was new"
缺點： "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
缺點： "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."
優點： "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
缺點： "The flight was delayed and we were not given any information about what was going on."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Delayed for an hour, sitting on plane. Not enough leg room."
缺點： "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
優點： "The TV shows and movie collection is good."
缺點： "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
優點： "Quick flight - happy crew - United rocks!"
缺點： "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."
優點： "WiFi and entertainment on board the aircraft"
缺點： "All goof"
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
缺點： "No Wi-Fi was available for movies on phone as described"
優點： "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
缺點： "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
優點： "Direct with a great price!"
缺點： "Food was just ok....."
優點： "No faults"
缺點： "Very pleasant flight"
優點： "Entertainment and the crew"
優點： "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."
缺點： "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."
缺點： "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
優點： "The check in was good. The craft was clean."
優點： "fast take off and good service."
優點： "Easy check in. Good flight. Good food."
優點： "The cabin crew weren't charging people for alcohol on the flight"
缺點： "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
優點： "Staff were very helpful especially with delayed flights etc"
缺點： "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Improve the food and be ahead of the best"
優點： "Newark Airport is great and the flight was comfortable"
缺點： "Seats were small with not much leg room"
優點： "Economy seats had ok legroom."
缺點： "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
優點： "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
優點： "On time, quick and efficient boarding."
缺點： "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
優點： "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
缺點： "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."