Smooth trip with excellent service.
The trip was on time and the service was excellent.
缺點： "Only one person in the three row and that was really great flight"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
缺點： "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
優點： "Everything was good and easy"
優點： "Seats comfortable. Entertainment was extensive. Food was good!"
缺點： "Landing was rough!"
缺點： "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
優點： "Flight crew were excellent."
優點： "cheuk in 快！吾使等太耐！"
優點： "General flight was good. Loved the food."
缺點： "Beeing more than an hour delayed"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Noise at the back of business Entertainment system did not work properly"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Great customer service"
優點： "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
缺點： "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
優點： "The food was pretty good and the one ICE video center that was working offered a ton to watch."
缺點： "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
優點： "Nothing special in this trip."
缺點： "Flight delayed so much, food was okay, fork"
優點： "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
缺點： "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
優點： "Good leg-room."
缺點： "Crew do not seem to be attentive."
缺點： "My entertainment system was not working and the crew wasn’t very helpful about it."
缺點： "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
優點： "Very Kind"
缺點： "My seat assignment"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
缺點： "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
優點： "excellent services thanks"
缺點： "services provided to impaired handicap persons ,need improvement thanks"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The seat was comfortable."
缺點： "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."
優點： "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
優點： "Usual suspects. Emirates does a lot right! Consistent product, and has been over the years it serves the Addis route."
缺點： "I hate how more often than not ADD flight do not get bridges so you have to deal with Dubai's stifling heat."
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
缺點： "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
優點： "Service, comfort"
缺點： "Too much costly for a Tuesday flight. But rest all good"
優點： "Inflight service was good."
缺點： "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
優點： "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
缺點： "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
The flight was 5 hours delayed for no reason. I missed my connecting flight to San Francisco. Very poor job done
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
優點： "Sits are very comfortable and the food is amazing."
缺點： "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
優點： "Service was excellent. Technology was amazing. The people were Beautiful"
缺點： "If patrons were more respectful of other patrons & guidelines set in place. Thank You!"
優點： "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
缺點： "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
優點： "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
缺點： "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
優點： "Good movies good food"
優點： "Very smooth, staffs were nice, meals were good but the bathroom was filthy."
缺點： "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
優點： "Good entertainment, movies ,etc... Helpful crew"
缺點： "Very long lines and delayed boarding"
缺點： "Same problem as the first segment (see above)"
優點： "service, no delays."
優點： "This flt was the opposite of our earlier flt from TLV to IST. This crew was fantastic--went out of their way to be helpful & pleasant. They were attentive during the entire 13 hr flt. Food was also fantastic. Restrooms were clean and easy to use. All around GREAT flt. Thank you"
缺點： "I wanted to look out the window while flying over Greenland but we were asked to keep the window closed for sleeping passengers. That view of the northern sea and ice cap is Phenomenal and not to be missed if at all possible!! I wanted to wake everyone up to watch it and they could go back to sleep later...;-) Boarding also took a long time...we left 30-45 minutes late."
優點： "Nice toiletry bags for all passengers, including economy class."
缺點： "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
優點： "Modern B777 fleet, on t8me departures, good inflight passenger service,"
優點： "Great flight"
優點： "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
缺點： "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
缺點： "long boarding"
優點： "everything was perfect"
優點： "Finally loved that they had a vegan sandwich for me!"
缺點： "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
缺點： "I requested a wheelchair at the airports but didn't receive that service."
缺點： "I was happy with everything"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
優點： "The flight was great. It was before the flight that was highly stressful"
缺點： "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."
優點： "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
優點： "Great experience for my first international flight."
優點： "The seats were okay and entertainment was okay. But other than that -"
缺點： "Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal."
缺點： "Flight was delayed. Not good food service."
優點： "Food was very good. Free wifi"
缺點： "Check-in and boarding were chaotic and poorly organized. In-flight crew was not very courteous or friendly. Entertainment system was old and didn't function properly. Bathrooms were never cleaned on 9 hour flight."
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
優點： "Excellent customer service"
缺點： "Excellent flight"
缺點： "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
缺點： "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
優點： "Pretty much everything except for the fact that they have no entertainment in Russian"
優點： "best in all regards"
缺點： "Yes, everything was really good"
缺點： "I am a doctor. There was an emergency during the flight and they called for a doctor. I volunteered. But, the chief flight attendant was somewhat discourteous as she asked for proof that I am a doctor. I am not sure what kind of proof is needed. Let me know so I can be ready in the future. Luckily the passenger was OK."
缺點： "My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline"
優點： "Attendants were attentive. Food was good ad plentiful."
缺點： "Seat space very cramped. I am tall. Cabin was warm."
優點： "Everything was great , food, crew , fly, time..... thank you for a great experience ...."
優點： "The crew was nice They handled the delay well so we didn't missed our connection afterall"
缺點： "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
優點： "Excellent entertainment + decent food"
優點： "Food, service, toiletries, entertainment"
缺點： "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
缺點： "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
優點： "There were great entertainment options, which is really important for such a long haul flight."
缺點： "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
缺點： "Flight was cancel due to problems in Turkish government. The rescheduling of the new flights were "all lies" From Naples to Munich was ok, but the flight from Munich to Dubai was not confirmed (even though I had a printed ticket). Emirate airlines refused to take us and I was stuck in Munich all night, waiting for new reschedule. Horrible experience. I will avoid Turkish airlines in any of my future flights."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."