Smooth trip with excellent service.
The trip was on time and the service was excellent.
缺點： "Only one person in the three row and that was really great flight"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
缺點： "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
優點： "Everything was good and easy"
優點： "Seats comfortable. Entertainment was extensive. Food was good!"
缺點： "Landing was rough!"
缺點： "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
優點： "Flight crew were excellent."
優點： "cheuk in 快！吾使等太耐！"
優點： "General flight was good. Loved the food."
缺點： "Beeing more than an hour delayed"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Noise at the back of business Entertainment system did not work properly"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Great customer service"
優點： "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
缺點： "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
優點： "The food was pretty good and the one ICE video center that was working offered a ton to watch."
缺點： "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
優點： "Nothing special in this trip."
缺點： "Flight delayed so much, food was okay, fork"
優點： "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
缺點： "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
優點： "Good leg-room."
缺點： "Crew do not seem to be attentive."
缺點： "My entertainment system was not working and the crew wasn’t very helpful about it."
缺點： "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
優點： "Very Kind"
缺點： "My seat assignment"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
缺點： "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
優點： "excellent services thanks"
缺點： "services provided to impaired handicap persons ,need improvement thanks"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The seat was comfortable."
缺點： "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."
優點： "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
優點： "Usual suspects. Emirates does a lot right! Consistent product, and has been over the years it serves the Addis route."
缺點： "I hate how more often than not ADD flight do not get bridges so you have to deal with Dubai's stifling heat."
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
缺點： "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
優點： "Service, comfort"
缺點： "Too much costly for a Tuesday flight. But rest all good"
優點： "Inflight service was good."
缺點： "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
優點： "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
缺點： "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
缺點： "Baggage handling was poor"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "One really bad movie."
優點： "seats are comfortable"
缺點： "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
優點： "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "It was a 14 hour flight and my head phone jack didn't work"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Disciplined, timeliness."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Boarding on time"
缺點： "Food was not fresh. Some crews could not understand English well"
優點： "Modern flight and silent Large monitor"
缺點： "Uncomfortable seats Degraded quality of food and drinks"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "The food are great."
缺點： "Bathrooms are not as clean."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Entertainment system is decent with good selection of movies."
缺點： "Uncomfortable seats"
優點： "The Stewardesses were polite"
優點： "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
缺點： "Absolutely nothing."
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "service and comfort"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
優點： "Nice crews eating for a big guy."
優點： "crew great, food very good"
缺點： "flight also late taking off"
缺點： "flight took off 27 min late,sat in plane for over an hour waiting to go"
優點： "Great crew. Super friendly."
缺點： "1-hour delay due to inclement weather"
優點： "On time performance"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
clear direction for business class passengers ( check in , boarding , lounge inflight was excellent .
優點： "The aircraft is a marvel."
缺點： "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."
優點： "Food and entertainment"
優點： "Service, food, comfort, entertainment."
優點： "Punctuality. I also had an upgrade which was super great!"
缺點： "More choices of movies would be great for long hauls"
缺點： "New aircraft and better management"
缺點： "A very good entertainment and comfortable space between the seat"
優點： "appetizers excellent"
缺點： "steak was overdone."
優點： "Everything ok."
優點： "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
缺點： "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
缺點： "Nothing! It’s no comfortable at all!"
缺點： "Same problem as the first segment (see above)"
優點： "Love the food, service and movies."
優點： "Crew is amazing food is good plane is clean and comfortable"
優點： "Meal service on a short flight"
缺點： "This was a connection flight to telaviv, but I still had to go through security again. On top of that, once through security there was no food or drinks available while waiting to board."
缺點： "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
缺點： "Very bad seats."
優點： "Service was excellent and plane very comfortable for the long journey."
缺點： "No vegan options. I thought I was getting a vegan meal that I called to request a month ahead of time and the flight crew told me they only had vegetarian. Needless to say my snacks were not quite enough to hold me for 13 hours."
優點： "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
缺點： "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
缺點： "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
優點： "The crew was great. Flight normal, food and drinks good."
缺點： "Boarding took a little longer and was delayed without them giving us a reason for it."
缺點： "Missed connection and Turkish ground staff were horrible. Endless run around followed by insistence my ticket was worthless despite arriving on a late inbound Turkish airlines flight."
優點： "good entertainment system good legroom new airplane"
缺點： "lowered the food standards compared to previous flights flight was late"
優點： "Free wifi for business class HD movies + good quality DENON headseat"
缺點： "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
優點： "Food was good."
缺點： "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
優點： "The seats not very comfortable. The staf not friendly at all."
優點： "Amazing service and comfortable environment. The really take care of you"
缺點： "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
優點： "Comfort of the plane and pleasant crew. Food was terrific."
缺點： "Might have liked more option of current movies."
優點： "To small area for passengers after security before boarding"
優點： "I like that two meals were served, beverages were available as well as snack throughout the flight. Each seat had its own television and option to watch a movie, TV show, or listen to music."
缺點： "There were too many announcements being made when they could've combined them. It was disrupting to those watching or listening to something."
優點： "Food, entertainment wery friendly staff"
缺點： "It was to hot in the airplane"
優點： "The movies and the gift to the kids were good."
缺點： "The attendant should make more rounds in such a long flight."
優點： "Nice crew, clean plane"
缺點： "Flight was 2 hours delayed- late to my connection so luggage was lost and I was 3 days without luggage."
優點： "Love everything... i was actually surprised... The crew was the bes"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep."
優點： "Checking online and reserving seating arrangement."
缺點： "The desk did not open earlier than the other airlines."
優點： "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
缺點： "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
優點： "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
優點： "Very friendly crew"
缺點： "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
優點： "on time performance for flight"
缺點： "Cabin crew not very responsive on requests"
優點： "great service, on time, good food and entertainment. Long haul flights are never fun but this was comfortable and pleasant"
優點： "Expect this kind of quality and the level of service provided in economy class. Seats were comfortable, food was delicious, and the Stewart's were very accommodating. Made me wonder if I should of bought a business-class ticket"
Checkin at KLIA a breeze. MH Regional Lounge ex KUL a fantastic pit stop for those on the go and shuttle flights conveniently departing from the MTB at KLIA, making the journey extremely efficient. Ground handling team proactive in handling passengers with need of assistance. Coordinated well with aircraft team ahead of main boarding party. Seated at 7F and saw the care and attention paid by luggage loading team - even attending to a piece of luggage that appeared damaged before loading it onboard. Crew are naturally kind and personable - and flight deck announcements professionally made with clarity. Flight handling smooth, perfect touchdown in SIN.
Very cramped. Entertainment poor. How about some old classic films
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
缺點： "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
優點： "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
優點： "Comfortable seating map"
缺點： "Food could be improved especially for vegetarians"
優點： "The seat was very nice position."
缺點： "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
優點： "Everything was really good"
缺點： "But the flight left and arrived 30 minn late!"
優點： "Friendly staff, smooth ride, easy boarding"
優點： "Having 2 seats to ourselves"
缺點： "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
優點： "Excellent crew. Good food. Comfortable seats even in coach."
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
缺點： "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
優點： "Nothing special"
缺點： "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
優點： "I was surprised to board an A380 to fly from KUL to BKK"
缺點： "In Bangkok we had to get off on the field to board a bus"
缺點： "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
缺點： "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
缺點： "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
優點： "Attendants were kind."
缺點： "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
優點： "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
缺點： "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
優點： "The food and check in is better flying from HK to KL.."
缺點： "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
優點： "Friendly & attentive crew"
缺點： "Departure delay (10 minutes)"
缺點： "There wasn't a food preference option when booking through kayak."
優點： "Liked the USB port for recharging electronic devices"
缺點： "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
優點： "The early arrival, and the service"
缺點： "Nothing really"
缺點： "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
優點： "Boarding was easy with less passengers."
缺點： "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
優點： "The cabin crew was welcoming. The flight itself was smooth and on time."
缺點： "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
優點： "Good entertainment system."
缺點： "Food was only one choice - fish (not tasty)."
優點： "The staff is great"
缺點： "We had to wait very long for take off"
優點： "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
缺點： "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
優點： "I liked the crew, very polite and helpful."
缺點： "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
優點： "Prompt and great service."
優點： "Flight was efficient & comfortable. Crew was friendly & helpful."
優點： "Service in the plane"
缺點： "Service at the airport."
優點： "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
優點： "The ice cream is a pleasant surprise."
缺點： "prepacked juice. Could be more option."
優點： "Much better than Air Asia of course."
缺點： "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
缺點： "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"
優點： "The seats are good recently"
缺點： "Delayed for around 25mins. Boarding is getting worst recently; either chaotic or implementing the new stupid policy of boarding according to seat letters."
優點： "Seat leg room seemed better than US carriers. Food was not exciting."
缺點： "Cabin crew very n8ce."
缺點： "Flight delayed for more than one hour. Check in counters not enough resulting in long queue."
優點： "Was a little better but never flying that airline again"