Everything was great, special leg room is bigger than other airlines.
flight never left origins of travel
They gave me the seat next to a very large person!!!
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
優點： "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
缺點： "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
優點： "Very friendly and accommodating crew."
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
優點： "The crews were very kind and helpful."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "The food and legroom"
缺點： "More movies :)"
優點： "Food was good. Good leg room. Smooth flight."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "crew was professional, attentive and polite"
優點： "Crew very helpful. Seat roomy."
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Asian vegetarian meal"
缺點： "limited rest room facilities"
優點： "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
缺點： "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "Always on time!"
缺點： "Everything is perfect."
優點： "fine food, the pilot handled a typhoon like a pro"
優點： "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
優點： "Crew was friendly, eager to help. Flight arrived on time."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
缺點： "If there was no delay."
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Comfortable seat space and food is great"
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Great service"
缺點： "A bit warm"
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "Good service"
缺點： "baggage was broken."
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "friendly flight attendants, clean toilets"
缺點： "the stroller take forever to show up when landing"
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
優點： "The food on board was great! Crew members were friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Delayed flight an hour and a half"
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
缺點： "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "I love ANA airlines ❤"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "The flight got me home."
缺點： "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
優點： "staff was great in business"
優點： "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
缺點： "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
優點： "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
缺點： "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
缺點： "i asked a crew for a drink.. and they refused."
Be on time ! 2 hours late is too much inconvenience.
The crew was excellent. The pilot was very good at being informative about delays and being humous to keep the passengers entertained. The issues were not with the flight crew, but with ground services. My flight from ORD to JFK was late arriving and thus I only had 15 minutes to get to my connecting flight. Fortunately, the connecting gate was in the same terminal. I arrived just as the flight was boarding. My boarding pass did not work. The airline must have changed equipment and thus my reserved seat was not part of the seat plan for the new aircraft. I was given another seat on the aisle. That was fine. Our flight had to wait at the gate before pushing back because an aircraft was sitting behind our plane. It was waiting for trash to be removed from their gate area before they would park--their gate was to the right of ours. One airborne, the flight was fine. We arrived one minute early at DCA but there was another aircraft at our gate. Our pilot had to go to the opposite end of the field and park, shutting down the engines, for 35 minutes before our gate was cleared. There could have been better coordination of the ground services / ground clearance to ensure that our incoming flight had a gate available.
Flight on time, plane is clean, staff is friendly
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
優點： "Pilots and crew were amazing"
缺點： "It was perfect"
優點： "On time arrival and departure."
缺點： "Under the Covid circumstances, it was a good experience."
缺點： "The mask mandate needs to be voluntary ADA violation"
優點： "Crew was great very clean and comfortable plane"
缺點： "Food was very inapropriate for the hr"
優點： "The crew was amazing and polite."
缺點： "Nothing needed to be done"
優點： "Crew was friendly."
缺點： "Wish the seat was more comfortable. Landing was jittery and bumpy."
優點： "Choice of Entertainment was excellent"
缺點： "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
缺點： "Older aircraft"
缺點： "I’m would be much better if I can sit by my husband."
優點： "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
缺點： "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
優點： "The movies were entertaining"
缺點： "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
優點： "Crew was great"
缺點： "I actually can not complain"
優點： "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
優點： "Wheelchair waiting at gate, very easy transit"
缺點： "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
優點： "chwcking in was very easy."
缺點： "No in board beverages. On flight from RDU to PHL beverages were served."
缺點： "They lost my luggage & made me miss my connecting flight"
優點： "Total Experience of Flying on this Airline ."
缺點： "No Comment."
優點： "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
缺點： "No issues."
優點： "Timely, clean"
缺點： "A little chaotic at boarding time"
優點： "The crew was really nice."
缺點： "The boarding was really crowded and didnt seem organized."
優點： "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
缺點： "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
優點： "Flight crew was excellent"
缺點： "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
優點： "Attentiveness, service, and smiles!"
優點： "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
優點： "Boarding was easy"
缺點： "Plane seats were very small and did not recline. Only one bathroom on plane"
缺點： "the short connection screwed me"
優點： "I lost the flight To hartford and I pay 4 the hotel"
缺點： "I lost the flight To hartford and I pay 4 the hotel"
優點： "The crew was extremely nice and helpful."
缺點： "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
缺點： "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
優點： "Courteous crew"
缺點： "Not enough room. Older plane model. No screens for entertainment."
優點： "More entertainment options were added. Thank you"
缺點： "It didn't fly fast enough. Jk. Not much to say"
優點： "Nice and attentive staff, smooth on and off."
優點： "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
缺點： "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
缺點： "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
優點： "The entertainment system had a wide selection of good movies to watch."
缺點： "The seat was busted and could barely recline at all."
優點： "Staff was friendly, and we got there safely"
缺點： "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
優點： "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
缺點： "Didn't eat or use entertainment."
缺點： "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Disastear, iif i walked i would have been there earlier Diverted and arrived to dulles not reagen 3am.
The nicest thing was that boarding and departure went as scheduled, with no delay. It is a rarity now.
Delayed 1 hr due to AA schedulung takeoff during notam closed runway period for mowing. Sat at gate for 1 hr. Many people missed connecting flighta
The flight attendants are on their cell phones, no concern for the customers. We had 4 legs and all 4 were late. What ever happened to timeliness.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
優點： "It's American you know what you get"
缺點： "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
缺點： "Carry on all snacks & water."
缺點： "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
優點： "The crew was great, very kind and accommodating."
缺點： "There was a leak inside the cabin, didn't notice it until after take off. I could not relax for the rest of the flight. Had to pay for bags."
優點： "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
缺點： "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
優點： "Pilot did great job, superb smooth landing."
缺點： "The two male flight attendants could have been a bit more friendly."
優點： "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
優點： "Not much"
缺點： "Not sitting on the runway for 2 hours"
優點： "It got us there"
缺點： "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
缺點： "1 hour delay boarding then another hour waiting for a Pilot!?"
優點： "I am surprised how much AA has changed. I love it! Much better customer service"
缺點： "I hate delays, it happened again"
優點： "Safe flight."
缺點： "Flight delayed 4 hours including change of aircraft and departure gate at PHL."
缺點： "Only one of the Tram car lines was running from gate to terminal at TIA"
缺點： "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
優點： "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
缺點： "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
優點： "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
優點： "friendly crew, good leg room, on time dperature and arrival. entertainment"
缺點： "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."
優點： "Great aircraft, UK staff kindly assisted to get us family seating near each other"
優點： "Everyone was very helpful and pleasant."
缺點： "No USB ports"
優點： "Entertainment, seating room"
優點： "Plentiful wine. On time departure and arrival."
缺點： "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
缺點： "Still waiting to get to the terminal."
缺點： "AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse"
優點： "All great"
缺點： "Food and entertainment not applicable"
缺點： "Boarding chaos at Miami airport."
優點： "The flight was pretty quick; boarding and exit went smoothly."
缺點： "The plane was old (25 years), no power supply at seat, tight spaces, movies played in widely spaced monitors located over the center aisle."
優點： "The beauty that is Oregon."
缺點： "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
缺點： "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
優點： "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
優點： "The crew was awesome. It was a very nice flight."
缺點： "Lax arrival delayed"
優點： "Not enough space. Felt too tight. Not comfortable at all."
優點： "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
優點： "Flight was on time"
缺點： "Service, size of plane, lack of enthusiasm from staff"
優點： "Friendly polite staff. Plane left and arrived on time."
Overall experience is pretty good but quality of the food should be improved.
No issues with this short flight.
Absolutely no food on the flight that you didn’t have to pay for. And only small snacks if you wanted to pay. Plane was dirty. Bathroom garbage was full and I was the first one in there. No paper towels and garbage on the floor. Attendants just standing around talking. No leg room, late boarding
When we reach Montreal there was no ground crew to unload the luggage from plane and no information broadcast to explain why there was a three hour delay for picking up our luggage. There luggage area was jam packed with luggage for the last three days of flights. I understand stand it is a difficult time for flying But there was only one person at the lost or delayed luggage and the line was about 100 deep. It would have helped if there woul be an announcement that the next shift arrived at midnight and the luggage would be delayed by three hours
優點： "The meals and the consistent drink service was great"
優點： "Flight was on time and clean."
缺點： "They missed by special meal once."
優點： "Friendly staff"
缺點： "Flight was delayed 2 hrs"
優點： "Everything was great. From food to entertainment was great."
優點： "the entertainment and food was good"
缺點： "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
缺點： "Freezing in the cabin that morning."
優點： "Very good on time, comfortable."
優點： "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
缺點： "The food. Skip the cup of noodles."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Great value for the money, friendly staff."
缺點： "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "I booked this flight a couple months ago to find no seat assignment which should be booked at Chechen but was not. Then I was given the back seat against the wall which does not recline. There were standby people on the flight who got much better seating than I. I seemed to get the last consideration. I am treated much better on other airlines with much less early booking. also later after take of it was made known to me there were empty seats further up in the cabin. When I email Air Canada they said they would get back to me within 30 days about my concerns."
優點： "Crew was kind, helpful, respectful."
缺點： "Not very comfortable."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
缺點： "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
優點： "Nice crew- efficient boarding"
缺點： "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
優點： "Flight was quick, service was great, clean lavatories."
缺點： "Would've appreciated more legroom, but the same can be said for just about any airline."
優點： "The flight was nice and smooth and the crew members were so nice."
缺點： "Seats are small and these are the regular seats"
優點： "Crews were very nice. I also liked biscuits."
缺點： "Ground staff was not as nice as the crews."
優點： "Preflight very convenient."
缺點： "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
優點： "I liked the flight crew. They were very friendly and attentive."
優點： "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
缺點： "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
優點： "Plane was clean and offered a nice variety of food and snacks"
缺點： "Every flight was late boarding and arriving."
優點： "comfortable seats and friendly staff"
缺點： "no problems with this flight"
優點： "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
缺點： "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
優點： "The flight was excellant. Something that horizon air needs to aspire too."
優點： "Great crew and good wine!"
優點： "Generous seating. Decent food."
缺點： "Was not told a transit visa was necessary to fly through Canada. Denied boarding in Nairobi on way over and had to book on another airline."
優點： "Great service, on-time flight."
缺點： "No complaints"
缺點： "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."
優點： "Glad for this new route. Will make Europe easier to access from PDX."
優點： "Most things where fine. Slight delay in boarding but still made our connection."
缺點： "Tried to signal stewards for another beverage but got no response. Lack of customer service."