優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
缺點： "Menu options, movies"
優點： "Professional and friendly crew. Food was excellent"
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "On time"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "Perfect in all aspects. Will use them again for all my flights."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "It was very good no prO lens at all:)"
優點： "The crew"
缺點： "Being late"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Flight attendants provided high standard of service and courteous."
優點： "Customer service was on point . Thanks Again !"
優點： "Nicest crew I have ever seen!"
缺點： "I wasn't able to pre-select my seat."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
缺點： "Not much leg room"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
缺點： "The main entree was not very good."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
優點： "excellent seat space and excellent in-flight service."
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
"Food was not good at all"
"Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast"
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "The seat was great."
缺點： "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "Friendly staff, fast service, and good food."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Staff was great and both the terminals and onboard"
優點： "Pretty much everything"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
優點： "Good service"
缺點： "baggage was broken."
優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
缺點： "Small plane. No cabin space for carry ons."
優點： "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點： "The entertainment is pretty limited , and the food selection is limited for western food."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Good communication, food and services"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
缺點： "I missed it due to delayed flight from LAX"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "Fantastic customer service, excellent food everything was best and clean."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardess are the most polite and helpful I've travelled with"
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "pleasant service. no surprises, delays , etc. thank you."
缺點： "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
優點： "Japanese quality is good quality"
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
優點： "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
缺點： "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
優點： "Good guidance"
缺點： "There's no boarding zone?"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Again seats space could be better. Crews were very attentive."
缺點： "Other passengers reclining their seats could be a nuisance..."
優點： "Crew very helpful. Seat was very good, food excellent."
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "Amazing staff and service!"
優點： "Friendly service and not a super crowded plane."
缺點： "In-seat entertainment was not working for me, and boarding process could be drastically improved."
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
優點： "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
優點： "Amazing crew."
缺點： "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
優點： "Excellent service"
缺點： "More tasty snacks throughout the flight"
優點： "Okay in general, nothing impressive"
缺點： "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
缺點： "2.5 hour delay"
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Boarding. Timely departure"
缺點： "Entertainment selection."
優點： "The inflight entertainment was great, lots of movie selections"
缺點： "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
優點： "Prompt and timely service"
缺點： "Food can be more tasty"
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "Cabin little bit cold"
優點： "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
缺點： "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
優點： "Love the promptness of services, always with a smile!"
優點： "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
優點： "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
缺點： ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
缺點： "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
優點： "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "Staff are very friendly and good ."
優點： "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
缺點： "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
缺點： "The crew was rude when asking me to window shed."
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
缺點： "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
優點： "SQ always has top quality service and that came through today."
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "Staff were awesome. given that my wife and son both had food poisoning."
缺點： "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
缺點： "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
優點： "The wonderfully kind and friendly air hosts and hostesses"
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
優點： "The seat comes with foot rest attached to the front seat."
缺點： "I asked for decaf coffee and the attendant totally forgot about my request."
優點： "Great flight amazing service"
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
缺點： "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
優點： "Seating space was very good. Meals terrific"
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
優點： "Plenty of room and everything was on time!"
優點： "Crew was great, flight in general was okay"
缺點： "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
缺點： "Get us off plane. Been stuck at gate in plane for over an hour."
缺點： "No option to watch movies"
優點： "Korean air is a step above the rest. Best airline in the business"
缺點： "No WiFi on the flight, but there is so much media offered you really forget"
優點： "Crew was nice"
缺點： "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
缺點： "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
缺點： "The delay was totally unexpected and frustrating particularly when no bad weather around!"
優點： "The crew was attentive and personable"
缺點： "for a long ride maybe better cushions"
缺點： "Not having a delayed flight."
缺點： "Delta is top notch!"
缺點： "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
優點： "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
優點： "The gate agent in Medford for delta was awesome"
缺點： "The food not so much breadddd"
缺點： "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
缺點： "Flight was delayed. The airplane was not stocked with the food prior to scheduled departure. It appears as though our plane had landed at 7:30 am and our departure was scheduled for 9:30am. I am struggling to understand why in two hours the plane could not be stocked with food."
優點： "The crew"
優點： "Excellent support from all the Delta associaties"
優點： "Newer plane. Friendly crew. Landed safely and on time."
優點： "The folks at Delta Airlines were great! Helpful and attentive both on the ground and onboard the plane."
優點： "Timing of the flight and the luggage step by step notification"
缺點： "The attitude of the employees."
優點： "The workers."
缺點： "The selection on an incorrect plane that didn't fit the docking port"
優點： "Easy, fast boarding. We arrived early too."
缺點： "Engine problems-2 hour delay"
優點： "Attentive staff."
缺點： "Nothing. Great flight."
優點： "Quick boarding"
缺點： "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
優點： "Good customer service"
缺點： "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
優點： "Loved the easy check-in process, bag drop-off, boarding and flight."
缺點： "Not applicable."
優點： "The snack was nice."
優點： "The comfort and attention on the part of the cabin crew of the flight was quite good."
缺點： "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
缺點： "Some of the flight attendants were rude and not very welcoming at all."
優點： "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
缺點： "See above"
優點： "Even though one couldn't hear an announcement Delta did have a staff person tell people where to line up for different zones. Flight was fine and on time."
缺點： "Couldn't clearly hear any announcements and once it was getting closer to boarding time as usual so many people just start gathering in a mass. (It would be so much easier to have signs label Zone 1 ,2, etc.)"
缺點： "Efficient and comfortable all I ask for"
優點： "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
缺點： "Nothing at all."
優點： "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
缺點： "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
缺點： "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
優點： "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
缺點： "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
優點： "Friendly staff"
缺點： "Confusing and chaotic boarding procedure"
缺點： "I had to take different flights due to the delays."
優點： "Smooth flight, friendly attendants. We had exit Sears so great legroom."
缺點： "Sears not assigned until boarding."
優點： "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
缺點： "Nothing at all"
優點： "Flight time was short. boarding was organized."
缺點： "No refreshments. (Turbulent weather) makes sense, it felt like there were Windows where they could have offered some water."
優點： "Sadly, nothing"
缺點： "Big bulky guy next to me insisted on using all of the armrest, all the time. Crew only greeted white passengers with a smile - which is something I'm noticing in many Delta flights (don't see that happen on Virgin or Alaska) I could see the luggage handlers throwing each bag onto the conveyor belt like they had a personal vendetta against each bag. They made an extra effort to toss each bag IN THE AIR so it lands with a thud. Seriously apalling!"
缺點： "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."
"I dreaded the flight. I was pleasantly surprised how nice the passengers and employees were. After watching the news I expected bedlam and rude people. Everyone everywhere wore masks without hesitation. There were no problems."
"This was not a direct route, so it took longer than it should. Connecting in Minneapolis or Chicago would have made better sense than Dallas."
缺點： "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
優點： "Amazing crew. Departed and arrived on time."
優點： "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
缺點： "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
優點： "Very accommodating crew as we were traveling with my elderly grandmother."
缺點： "Nothing really"
缺點： "Decaf tea"
優點： "Leg room"
缺點： "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
優點： "Flight was mostly smooth."
缺點： "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
優點： "Being relatively on-time was nice for a change."
缺點： "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
優點： "Crew were good"
缺點： "Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days."
優點： "Crew seemed friendly and considerate"
缺點： "Flight from SLT was delayed by weather, so our flight left almost one hour late."
優點： "The crew did a great job."
缺點： "Seating is very uncomfortable."
缺點： "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
優點： "amazing seat and awesome crew couldn't ask for more"
優點： "Arrived early with great service which is most important when flying."
缺點： "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
缺點： "Bigger seat"
優點： "The most cramped seats ever"
優點： "The free movie"
缺點： "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
缺點： "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
優點： "Landed safely and on time. Crew was nice."
缺點： "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
優點： "Everything was ok."
缺點： "very little service"
優點： "Seats were comfortable, but stiff"
缺點： "Plane was way too hot inside and no eye masks or earplugs were handed out afaik. There was no beverage service, but this may have been due to turbulence."
優點： "Crew is very nice, we were on time and baggage didn't get lost for once."
缺點： "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
優點： "The crew was nice and so was the American Airlines customer service office in Phoenix"
缺點： "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
缺點： "Seats are really uncomfortable. My lower back hurt by arrival time."
優點： "Quick boarding"
缺點： "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
缺點： "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
優點： "A nice uneventful trip"
優點： "TSA PRE√ went fast and easy."
缺點： "Seats are miserable to try to sleep on an overnighter."
優點： "Flight was one time. Flight crew was also polite and attentive."
缺點： "Plane was more cramped than the flight to Portland, even though both planes were 737's."
優點： "Nice flight once we finally boarded!"
缺點： "Flight was late causing me to run for my connecting international flight in LAX."
優點： "Crew was nice."
缺點： "Ran out of sandwiches on PDX to CLT leg. ☹️"
優點： "Entertainment Captain Food"
優點： "Nice clean plane prompt w drinks and food great attendants"
缺點： "Nothing. All was excellent"
優點： "I liked the inflight entertainment."
缺點： "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
優點： "Entertainment and meals"
缺點： "Crew could of been friendlier"
優點： "Once in the air things went well."
缺點： "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
優點： "The movies were great. Staff wonderful, accommodating."
缺點： "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
優點： "Very efficient crew. Pleasant enough"
缺點： "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
缺點： "Holding pattern over Dallas for 45 minutes."
優點： "Ticket agents at all airports were helpful and very considerate."
缺點： "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
缺點： "Every single bit. Was horrible and the crew was just aweful."
缺點： "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
缺點： "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
優點： "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
豁免更改費用。 搜尋 俄勒岡州出發的彈性機票