缺點： "Breakfast could have been better"
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "Amazing crew"
缺點： "More movie choices. More substantial second meal."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Food was amazing and stewardess courtesy to passengers."
優點： "crew was professional, attentive and polite"
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
缺點： "I wasn't able to pre-select my seat."
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
優點： "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
優點： "Once again the service from the flight attendants was perfect."
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
缺點： "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
優點： "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
缺點： "Nothing! No complaints here"
優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"
優點： "Food and drinks"
缺點： "Same thing as above"
優點： "Service & seats are great."
缺點： "The connections were a bit late, making the long trip longer!"
優點： "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
優點： "Again seats space could be better. Crews were very attentive."
缺點： "Other passengers reclining their seats could be a nuisance..."
優點： "Crew very helpful. Seat was very good, food excellent."
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "Amazing staff and service!"
優點： "Friendly service and not a super crowded plane."
缺點： "In-seat entertainment was not working for me, and boarding process could be drastically improved."
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
優點： "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
優點： "Amazing crew."
缺點： "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
優點： "Excellent service"
缺點： "More tasty snacks throughout the flight"
優點： "Okay in general, nothing impressive"
缺點： "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
缺點： "2.5 hour delay"
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Boarding. Timely departure"
缺點： "Entertainment selection."
優點： "The inflight entertainment was great, lots of movie selections"
缺點： "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
優點： "Prompt and timely service"
缺點： "Food can be more tasty"
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "Cabin little bit cold"
優點： "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
缺點： "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
優點： "Love the promptness of services, always with a smile!"
優點： "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
優點： "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
缺點： ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
缺點： "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
優點： "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "Staff are very friendly and good ."
優點： "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
缺點： "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
缺點： "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
優點： "Love the service at Singapore Air. Very attentive and accommodating."
缺點： "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
優點： "SQ always has top quality service and that came through today."
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "Staff were awesome. given that my wife and son both had food poisoning."
缺點： "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
缺點： "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
優點： "The wonderfully kind and friendly air hosts and hostesses"
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
優點： "The seat comes with foot rest attached to the front seat."
缺點： "I asked for decaf coffee and the attendant totally forgot about my request."
優點： "Great flight amazing service"
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
缺點： "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
優點： "Seating space was very good. Meals terrific"
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
優點： "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
缺點： "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Less fog in SFO"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Excellent crew"
缺點： "It was nice experience"
優點： "Entertainment, restroom facilities and toilettries"
缺點： "Training for flight attendants"
優點： "Innovative seating arrangements in business. Service was good."
缺點： "Comfort of seats and laying position are ok, a bit hard for 15 hours."
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Everything, thank you. See you next time. The best airplane"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Handing our menus in economy class was a nice touch. Service on board was very attentive."
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Flight attendants were nice, friendly and accommodating."
缺點： "Less beverage served. No coffee or tea was offered."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
優點： "Sevices and food are good"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "I was pushed to a later flight with another company because the plane was overbooked."
優點： "The Stewardesses were polite"
優點： "Food is good"
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
優點： "This route is covered by an A350 which was nice to discover."
缺點： "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
優點： "Great crew. Super friendly."
優點： "Good service"
優點： "The crew was excellent and helpful."
缺點： "Some seats could not be made upright and passengers had to move around during landing time. While serving food, it took close to 2 hours to start serving everyone and the pre-ordered meal was served. Very delayed."
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
"Offer better food options . Even if for purchase"
"Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable."
優點： "On time!"
優點： "Enthusiastic and honest/informative pilot"
缺點： "More cushion in exit row seats."
優點： "Crew was great, comfort+ definitely has more leg room."
缺點： "Beer not guaranteed on flight for Delta comfort plus."
優點： "Seat was average"
優點： "Good services in anticipating our next leg"
優點： "Went very smoothly. Very comfortable."
缺點： "Can't think of anything."
優點： "Plane was clean & modern"
缺點： "More leg room"
優點： "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
缺點： "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
缺點： "Seats hardly recline. Very difficult to sleep in this red eye flight."
優點： "Seat 4 A. The flight attendant working first class was very attent"
優點： "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
缺點： "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
優點： "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
優點： "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
缺點： "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."
優點： "Crew was great"
缺點： "Hot in the plane and the landing was uncomfortable"
缺點： "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
優點： "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
缺點： "Aww. The movie I wanted to watch wouldn’t play.."
優點： "Fantastic crew!"
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
優點： "great trip and crew"
缺點： "Being on time"
優點： "Direct flight on time"
缺點： "All good"
優點： "The crew members were excellent and efficient. Europe was fabulous."
缺點： "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
優點： "I was moved to an end Seat, as I was in constant leg pain."
缺點： "I was zitting against my Neighbor as the Seats are so narrow."
優點： "Flight was quiet and comfortable."
缺點： "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
缺點： "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
優點： "Movies selection were good, snacks were pretty good"
缺點： "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
優點： "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
缺點： "No leg room"
優點： "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
缺點： "Everything was great!"
優點： "On time, free beer , good price"
缺點： "No movie, no charging telephone"
缺點： "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
優點： "It got me there in one piece. USB ports, entertainment system a good distraction."
缺點： "Terrible food, aisles too tight, seats not very comfortable. 777’s are very noisy. Visas on arrival a ridiculous disaster- 100’s of people standing in lines for over an hour while 3 people slowly stamp your passport. Know that is not the airline’s fault!"
缺點： "Leg room"
優點： "really great service, arrived early, as good as it gets."
優點： "Crew fantastic"
優點： "Better seats"
缺點： "The seats"
優點： "Crew were good, flight on time, free drinks"
優點： "Friendliness of the staff"
缺點： "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
優點： "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
缺點： "long lines through security"
優點： "Getting to the correct destination."
缺點： "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
優點： "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
缺點： "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
優點： "The crew and the flight were all very pleasant. Highly recommended."
缺點： "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
優點： "Professional and efficient"
缺點： "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
優點： "Kindness and politeness, on time lots of explaining"
缺點： "Beyond seat space all was perfect"
優點： "Crew was wonderful"
缺點： "Nothing- good flight, I couldn't sleep but that wasn't your fault"
"I dreaded the flight. I was pleasantly surprised how nice the passengers and employees were. After watching the news I expected bedlam and rude people. Everyone everywhere wore masks without hesitation. There were no problems."
"This was not a direct route, so it took longer than it should. Connecting in Minneapolis or Chicago would have made better sense than Dallas."
缺點： "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
優點： "Amazing crew. Departed and arrived on time."
優點： "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
缺點： "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
優點： "Very accommodating crew as we were traveling with my elderly grandmother."
缺點： "Nothing really"
缺點： "Decaf tea"
優點： "Leg room"
缺點： "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
優點： "Flight was mostly smooth."
缺點： "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
優點： "Being relatively on-time was nice for a change."
缺點： "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
優點： "Crew were good"
缺點： "Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days."
優點： "Crew seemed friendly and considerate"
缺點： "Flight from SLT was delayed by weather, so our flight left almost one hour late."
優點： "The crew did a great job."
缺點： "Seating is very uncomfortable."
缺點： "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
優點： "amazing seat and awesome crew couldn't ask for more"
優點： "Arrived early with great service which is most important when flying."
缺點： "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
缺點： "Bigger seat"
優點： "The most cramped seats ever"
優點： "The free movie"
缺點： "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
缺點： "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
優點： "Landed safely and on time. Crew was nice."
缺點： "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
優點： "Everything was ok."
缺點： "very little service"
優點： "Seats were comfortable, but stiff"
缺點： "Plane was way too hot inside and no eye masks or earplugs were handed out afaik. There was no beverage service, but this may have been due to turbulence."
優點： "Crew is very nice, we were on time and baggage didn't get lost for once."
缺點： "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
優點： "The crew was nice and so was the American Airlines customer service office in Phoenix"
缺點： "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
缺點： "Seats are really uncomfortable. My lower back hurt by arrival time."
優點： "Quick boarding"
缺點： "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
缺點： "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
優點： "A nice uneventful trip"
優點： "TSA PRE√ went fast and easy."
缺點： "Seats are miserable to try to sleep on an overnighter."
優點： "Flight was one time. Flight crew was also polite and attentive."
缺點： "Plane was more cramped than the flight to Portland, even though both planes were 737's."
優點： "Nice flight once we finally boarded!"
缺點： "Flight was late causing me to run for my connecting international flight in LAX."
優點： "Crew was nice."
缺點： "Ran out of sandwiches on PDX to CLT leg. ☹️"
優點： "Entertainment Captain Food"
優點： "Nice clean plane prompt w drinks and food great attendants"
缺點： "Nothing. All was excellent"
優點： "I liked the inflight entertainment."
缺點： "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
優點： "Entertainment and meals"
缺點： "Crew could of been friendlier"
優點： "Once in the air things went well."
缺點： "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
優點： "The movies were great. Staff wonderful, accommodating."
缺點： "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
優點： "Very efficient crew. Pleasant enough"
缺點： "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
缺點： "Holding pattern over Dallas for 45 minutes."
優點： "Ticket agents at all airports were helpful and very considerate."
缺點： "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
缺點： "Every single bit. Was horrible and the crew was just aweful."
缺點： "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
缺點： "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
優點： "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
豁免更改費用。 搜尋俄勒岡州飛往台北市 臺灣桃園國際機場的彈性機票