優點： "crew was excellent!"
缺點： "Needs more variety of movies"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
缺點： "Flight delays are always disappointing."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "I volunteered when flight attendant asked if I would help in exit row responsibility."
缺點： "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
缺點： "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
優點： "The crews were very kind and helpful."
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Great service. Food drink and inflight entertainment"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Service was excellent."
缺點： "The food could have been a little more mainstream"
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
缺點： "No online check in"
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "Food & entertainment"
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "food was great flight attendants are courteous and reliable"
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Comfort seat, decent food, polite service"
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "Crew was very pleasant professional and caring."
缺點： "Seat bottoms could be more comfortable."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "This was the first leg of 3 flights back to the US and it was great!"
缺點： "There was nothing bad about this flight."
缺點： "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "The food is always great!"
缺點： "They should bring out snack more often."
優點： "The seat is good"
缺點： "The price low a little more is better"
優點： "Nice flight attendants."
缺點： "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
缺點： "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
缺點： "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Easy and quick boarding"
缺點： "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
優點： "Innovative seating arrangements in business. Service was good."
缺點： "Comfort of seats and laying position are ok, a bit hard for 15 hours."
缺點： "The staff very accomadating and helpful"
優點： "Cathay Pacífic always high standard"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "It was a 14 hour flight and my head phone jack didn't work"
優點： "Entertainment was OK, but no wi fi offered."
缺點： "I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT"
優點： "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
缺點： "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
缺點： "Delay flight and slow boarding and leaving plane."
優點： "Lots of room, excellent service, decent food. Boarding was uneventful as was the flight itself. We were late taking off, but made up time and landed on time. Only had 1 hour 25 minute layover so was a bit concerned."
缺點： "Cathay Pacific doesn't do a beverage service before serving dinner. I find it odd to get served a cocktail after the first course is served."
優點： "Crew was nice to direct you to where your seat is. Food was good."
缺點： "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
優點： "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
缺點： "All was gud . Can add little bit for vegetarians food choices."
優點： "Crew provided excellent service, seats were comfortable and food and drinks were great."
優點： "早餐是粥 很棒"
優點： "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
缺點： "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
缺點： "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
優點： "Average flight. Nothing special. Pleasant flight crew."
缺點： "Baggage was delayed."
優點： "Food and flight attendants"
優點： "Great airline, punctual, attentive"
優點： "We arrived late again."
優點： "The crew and pilots are always polite and professional."
缺點： "We were an hour late out of Chicago giving me only 60 mins to catch my flight to Manila...."
優點： "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
缺點： "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."
優點： "A very enjoyable flight experience, everything was very smooth."
優點： "On time Nice crew Good service"
優點： "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
缺點： "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
優點： "Able to sleep. Arrived safely."
缺點： "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
優點： "Everyone is kind!"
優點： "Great service"
缺點： "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
優點： "Movie selection was fantastic!"
缺點： "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
"Extremely slow boarding caused the flight to be late 40 minutes. Missing the connecting flight"
"The restaurant in the business lounge should work 24/7"
優點： "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
缺點： "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
優點： "The food"
缺點： "Boarding process. Waiting gate was small for the plane we were using"
優點： "The crew was professional and very engaging"
缺點： "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
優點： "The food was great, customer service also good and price is Afordable"
缺點： "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "Smooth from beginning to end Well done !"
優點： "good company"
優點： "i dont like anything"
缺點： "i dont like anything"
優點： "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
優點： "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
缺點： "Same problem as the first segment (see above)"
優點： "Excellent all around"
優點： "Great staff on board!"
缺點： "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
優點： "Everything- well done"
優點： "including new releases"
優點： "The crew and the food were great."
缺點： "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."
優點： "Service, timing"
缺點： "Didnt love the food ..."
優點： "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
優點： "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
缺點： "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
優點： "Onboard food was good"
缺點： "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
優點： "Food and comfort was great."
缺點： "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
優點： "Great experience for my first international flight."
優點： "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
缺點： "Seats were stiff-too upright to get comfortable for a long flight."
優點： "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
缺點： "My flight was delayed."
缺點： "Signage at IST for transit should be better to explain security and passport requirements"
優點： "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
優點： "it's mostly good"
缺點： "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
優點： "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
缺點： "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
優點： "Sadly, nothing."
缺點： "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
優點： "I am a frequent Turkish Airways travel and have always enjoyed my experiences with Turkish Airways."
缺點： "My seat was not functioning so I was not able to recline to more comfortably sleep during the flight. The flight was an overnight flight from NYC-JFK to Istanbul, i.e. so a VERY long flight! A flight attendent was not able to get the seat to recline either and said she'd come back to help with another seat or some other solution, but never returned. This made the flight less comfortable and a bit disappointing as my typically experience with Turkish Airways is excellent!!"
優點： "What's to like about being in a 737 for over 6 hours?"
缺點： "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
優點： "Good company, no delays, good on board foods. I like Turkish airlines"
缺點： "All was good, no any negative impressions. Nothing to write here"
優點： "Crew, Food, Movies, Comfort!! I loved this trip with Turkish Airlines."
優點： "Very comfortable. The best flight i ever had."
缺點： "There was a problem with conecting the headphones. The chicken dish wasnt good."
優點： "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
缺點： "gerat flight,no complaints."
優點： "Food was excellent. And I love the care packages!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "I did like the workers in the plane because they look competent and committed."
優點： "zero customer services and i will never fly with this airlines again"
缺點： "zero customer services, rude . and i will never fly with this airlines again"
缺點： "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
優點： "Food, crew"
缺點： "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
缺點： "Not make me check my carry on when there was adequate room in plane"
缺點： "Delta is always a step above the rest."
優點： "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
缺點： "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
缺點： "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
缺點： "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
優點： "Quick boarding and great with accommodating my request for a window seat."
缺點： "Offer in flight entertainment."
優點： "The crew was amazing this round I got good seats"
缺點： "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
優點： "Crew was great."
缺點： "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
優點： "The ceew"
缺點： "Unorganized boarding and 6 hour delay from expected departure time."
缺點： "Flight was delayed and our luggage is lost"
優點： "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
優點： "We eventually got there"
缺點： "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
優點： "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
缺點： "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
優點： "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
優點： "The crew were fantastic and tried their best the delay."
缺點： "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
優點： "Flight was good. Left on time. Crew was attentive."
缺點： "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
優點： "Two ladies working in the aisles were very pleasant and nice"
缺點： "Takeoff accelerated too much... nicer to have a longer launch process"
優點： "Efficient on board crew"
缺點： "Ground crew caused delay for unknown reason"
優點： "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
缺點： "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
優點： "everiding si so good thanks this is my 2nd time lovet"
缺點： "so organais tritment so good everiding lovet"
缺點： "The worst"
優點： "Short trip"
缺點： "Very hot ride"
優點： "Crew was friendly and helpful"
缺點： "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
優點： "Short and nice flight"
優點： "It was on time"
缺點： "It was crowded and cramped."
優點： "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
優點： "On time. Most important"
優點： "LGA caused massive delays due to construction."
缺點： "Nice airplane with good seats and legroom"
優點： "We were treated very well and it was a short, sweet flight. Nothing to complain about."
優點： "Seats are comfortable. These short haul flights often have worn out, painful seats."
缺點： "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
優點： "Delta was so accommodating"
優點： "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
缺點： "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
優點： "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
缺點： "The hassle and the fact that we had to run to catch the new flight."
優點： "Very professionals"
優點： "Hey, they let us off the plane."
缺點： "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
優點： "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
優點： "It was on time."
缺點： "The plane was dirty and there was a lot of trash around my seat."
優點： "Everything was great"
缺點： "Nothing everything was fine"
優點： "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
缺點： "Not applicable."
優點： "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
缺點： "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
缺點： "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
缺點： "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
缺點： "the seats are WAY TOO SMALL"
優點： "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
缺點： "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
優點： "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
缺點： "Delayed for 5.5 hours."
優點： "Flight attendant was very nice."
缺點： "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
優點： "Great service. On time flight."
缺點： "I reserved my ticket through Kayak.com. They auto populated my name and added my maiden name. Because that did not match my passport I was charged $50 at the counter to make the name change. Additionally this took a very long time and we almost missed our flight. I am currently fighting with the airline to get reimbursed."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
缺點： "Information on arrival time was not correct"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Just as I expected. And I made my last connection easily."
優點： "No delay and nice staff"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Need more leg room!!! Larger meals needed."
優點： "The crew!!"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "Great service"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
缺點： "Bag was lost"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "Tiny old cramped plane."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Comfort economy well worth the extra."
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Crew service"
缺點： "Flight delayed."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
優點： "Quick and efficient flight. Crew very organized. Great language skills"
缺點： "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
豁免更改費用。 搜尋 俄亥俄州出發的彈性機票