Flying Japan Air premium economy was definitely worth the extra money. The seats, service, access to the Sakura Lounge and food were all amazing. We would fly JAL again any opportunity we get!
The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
They gave me the seat next to a very large person!!!
The JAL staff were all great at SFO and Haneda. I highly recommend JAL. I know I will be looking out for future flights with JAL. The food was very good as well as the snacks they prepared. Entertainment ok, the movie selection was ok. If JAL could add usbc charging that would be great. Also Bluetooth connectivity to the entertainment system would awesome. The headset connectivity was not great. High pitched noise came out if the headset. I did have trouble contacting JAL support while in Japan. I needed information about Covid testing for my return to the US. Basically no one picked up the phone. I ended up paying a lot of money for Covid testing when I could have paid less if I could have confirmed some information over the phone. Hopefully the US stops requiring Covid testing for entering the US or cheaper options become available. $160 x 4 was no fun!!
Highly efficient and great service
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "The crews were very kind and helpful."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Very comfortable and nice atmosphere"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "The staff were awesome. The facilities were good."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "Service is great."
缺點： "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "Friendly and helpful staff, excellent food."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "As usual A1 service all the way!"
缺點： "Airplan so old and ac not work super hot."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
缺點： "Same thing as above"
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
缺點： "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."
缺點： "Food and entertainment could better"
優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "The service...the food...the entertainmrnt....tq tq tq"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "It was a fast flight, the crew was very accommodating and it was very comfortable."
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
缺點： "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "service from crew"
缺點： "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
優點： "Good communication, food and services"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Was a smooth flight, good flight crew. Tasty food too"
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "Sleeper seats, food and service"
優點： "The service was good. The seats were comfortable."
缺點： "I missed the Thai crew. The crew was from Japan. No complaints about them."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
優點： "Great customer service and very kind staff!"
優點： "Polite attendants"
缺點： "small leg room......"
優點： "Service was nice way more room than American Delta or United for economy"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
缺點： "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
優點： "Great service"
優點： "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
缺點： "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Nice crew , good and good"
缺點： "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "food was good"
缺點： "I don't like cameras spying on us. More leg room."
優點： "Crew was courteous."
缺點： "Seat needs to be much roomier. Entertainment and Food should be good and more options."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
優點： "CX crews are professional as they are very customer oriented"
缺點： "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
缺點： "flight always late as usual"
優點： "The crew had their hands full. Very friendly throughout the flight"
缺點： "Comfortable legroom and newer movies"
缺點： "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Awesome everything from the food to there people was first-rate."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "pilot’s operation of the plane is very good"
缺點： "there’s not enough snacks/food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating."
缺點： "I had booked my seats online, however nothing was in place when checking in."
優點： "The Stewardesses were polite"
優點： "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
缺點： "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
優點： "Superb crew and excellent service."
缺點： "Food options"
優點： "They are very Harsh, There was no service at all."
缺點： "Airhostess response is very poor."
優點： "I did get an upgrade and saw a pleasant movie"
缺點： "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Short trip"
缺點： "No leg room"
優點： "CREW AND PLANE"
缺點： "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
優點： "The crew members treated me well."
缺點： "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
優點： "Small leg room, seat don't decline enough,"
優點： "There was more leg room and the food was excellent!"
Flight randomly cancelled last minute.. my choices were to fly out/land really late in the evening, or choose a different layover a day later. Inconvenient.
Everything was great except the hour delay.
In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Smaller plane less roomy. Snack options limited. I understand it may be due to was a short flight. Gates for connecting flight was a hike.
Flight was cancelled by the airlines
優點： "Seat size"
缺點： "Everything was just fine"
缺點： "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
優點： "How friendly the staff was to my esa & myself."
缺點： "It wasn’t made clear when special services could board."
優點： "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
缺點： "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
優點： "Comfortable Seats. Good cabin service."
缺點： "A no problem flight"
優點： "Quick flight"
缺點： "Organization of entry gates. Sat in the plane for about 30 min after landing."
優點： "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
缺點： "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
優點： "Seat was comfortable but not much room"
缺點： "Couldn’t understand a word the flight attendants said on the intercom system"
優點： "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
缺點： "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
優點： "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
缺點： "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
優點： "Delta never ceases to amaze me. The flight was perfect!"
缺點： "There’s nothing I can think of."
優點： "Smooth flight"
優點： "I liked that military boarded first."
缺點： "I think disabled US Veterans should board with active duty and retired military"
優點： "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
優點： "It was very quick! Great service."
缺點： "We need more food options and a little bit more legroom."
優點： "Nice plane and comfy seats"
缺點： "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
優點： "Flight attendants were excellent!"
優點： "good price but older plans"
缺點： "please do not use plastic forks and spoons"
優點： "As poltronas estavam OK."
缺點： "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
優點： "Generally everything went smoothly on this leg of my trip."
優點： "Easy to board."
缺點： "Delayed due to weather."
優點： "The flights were smooth, it was an easy process"
優點： "Smooth, quick and comfortable flight."
缺點： "Cancel my flight at 7:50 am to 1:50pm"
優點： "Courteous crew and smooth flight"
優點： "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
缺點： "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
缺點： "Guests with no overhead luggage should be able to exit first."
優點： "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
優點： "The crew was great and nice. Very professional and clearly made safety number one."
缺點： "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
優點： "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
優點： "Nothing in particular was that great. Just very low average"
缺點： "Old smelly plane. Bad entertainment options."
優點： "Efficient and on time."
缺點： "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
優點： "Friendly but efficient. Allowed me to keep my bag with me without a fight."
優點： "Delta service and conford are great."
缺點： "Pay for wifi"
優點： "30 min. early!"
缺點： "Only pretzels"
優點： "Quick, clean"
缺點： "I was in the back seat"
優點： "Very friendly flight crew."
缺點： "LaGuardia is always delayed...this time was only about 15 minutes."
優點： "service. Thank you."
缺點： "comfort seats were uncomfortable"
Quick boarding, early departure and arrival. Nice flight.
Staff was very helpful. They looked for compartment space when I couldn't find any. This allowed me to sit while they put away my bag
Our bags took over 45 minutes to unload,
The entertainment display was faulty.
The flight was delayed for five hours due to airplane issues.
So much fun to be delayed 3.5 hours so you land at 12:12 a.m. CT and then discover there are planes stacked on the tarmac but no open gates. We’ve been sitting in a hot plane for 1:20 and have no estimate when we’ll get a gate. This was poor gate management by American Airlines and DFW. Every AA flight I am on of late has been problematic at best.
缺點： "Old planes, disinterested crew, full flight"
缺點： "Beverages fir 1st class"
缺點： "30 min to de-ice an E170? Why?"
缺點： "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
缺點： "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
缺點： "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
優點： "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
缺點： "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
優點： "Take offs equaled lands"
缺點： "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"
優點： "The gate agent in Columbus was in a wonderful mood."
優點： "Biscuits are awesome"
缺點： "WiFi is a little confusing. App didn’t work."
缺點： "Flight delay at every single step of the way Crew was great though"
優點： "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
優點： "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
優點： "The seats were quite comfortable."
缺點： "My bags didn’t make any legs of the trip. AA should allow downloading the app on the airplane."
優點： "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
缺點： "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
優點： "Excellent service gate to gate."
優點： "Nice crew"
缺點： "Delayed and didn't try to speed up the delay"
優點： "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
缺點： "Delayed by 90 minutes."
缺點： "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
缺點： "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
缺點： "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
缺點： "Could have been given more snacks for 3 hr flight"
缺點： "Not enough leg room for tall people unless you pay extra."
優點： "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
缺點： "Have to pay for wifi use."
缺點： "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
缺點： "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
缺點： "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
缺點： "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
優點： "Flight crew was awesome! Very accommodating"
缺點： "All was good, flight attendants were exceptional"
優點： "Everything was excellent about the flight. I had no issues"
優點： "The crew, as always"
缺點： "Being sectioned off from 1st class"
優點： "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
缺點： "Boarding. See above."
優點： "As usual the plane was clean and everybody involved with American was very friendly."
缺點： "There wasn't anything that I did not like I wish they gave you peanuts instead of pretzels or chips"