"All liked. It was very good 😊"
優點： "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "No... no... no...."
優點： "The food the service and flight was great"
優點： "Smooth ride"
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "Hands down Jal is the best airline japan has to offer!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "I loved the food and presentation. The service was excellent, very attentive stewardess."
缺點： "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
優點： "The staff"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "Best and consistent service."
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
優點： "Service was excellent - Flight attendants were friendly and professional."
優點： "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
優點： "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
優點： "Customer service is great."
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "Overall service was excellent."
缺點： "There are small metal boxes under the from seats in coach which resulted in less leg room. For such a long flight to have leg room limited even more than normal was quite uncomfortable."
優點： "The service, the air hostess, love them all."
缺點： "Flight in Asia was better, because the plane was better, this flight needs a new upgrade on technology, other than that it was perfect."
"Extremely slow boarding caused the flight to be late 40 minutes. Missing the connecting flight"
"The restaurant in the business lounge should work 24/7"
優點： "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
缺點： "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
優點： "The food"
缺點： "Boarding process. Waiting gate was small for the plane we were using"
優點： "The crew was professional and very engaging"
缺點： "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
優點： "The food was great, customer service also good and price is Afordable"
缺點： "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "Smooth from beginning to end Well done !"
優點： "good company"
優點： "i dont like anything"
缺點： "i dont like anything"
優點： "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
優點： "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
缺點： "Same problem as the first segment (see above)"
優點： "Excellent all around"
優點： "Great staff on board!"
缺點： "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
優點： "Everything- well done"
優點： "including new releases"
優點： "The crew and the food were great."
缺點： "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."
優點： "Service, timing"
缺點： "Didnt love the food ..."
優點： "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
優點： "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
缺點： "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
優點： "Onboard food was good"
缺點： "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
優點： "Food and comfort was great."
缺點： "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
優點： "Great experience for my first international flight."
優點： "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
缺點： "Seats were stiff-too upright to get comfortable for a long flight."
優點： "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
缺點： "My flight was delayed."
缺點： "Signage at IST for transit should be better to explain security and passport requirements"
優點： "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
優點： "it's mostly good"
缺點： "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
優點： "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
缺點： "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
優點： "Sadly, nothing."
缺點： "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
優點： "I am a frequent Turkish Airways travel and have always enjoyed my experiences with Turkish Airways."
缺點： "My seat was not functioning so I was not able to recline to more comfortably sleep during the flight. The flight was an overnight flight from NYC-JFK to Istanbul, i.e. so a VERY long flight! A flight attendent was not able to get the seat to recline either and said she'd come back to help with another seat or some other solution, but never returned. This made the flight less comfortable and a bit disappointing as my typically experience with Turkish Airways is excellent!!"
優點： "What's to like about being in a 737 for over 6 hours?"
缺點： "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
優點： "Good company, no delays, good on board foods. I like Turkish airlines"
缺點： "All was good, no any negative impressions. Nothing to write here"
優點： "Crew, Food, Movies, Comfort!! I loved this trip with Turkish Airlines."
優點： "Very comfortable. The best flight i ever had."
缺點： "There was a problem with conecting the headphones. The chicken dish wasnt good."
優點： "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
缺點： "gerat flight,no complaints."
優點： "Food was excellent. And I love the care packages!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "I did like the workers in the plane because they look competent and committed."
優點： "zero customer services and i will never fly with this airlines again"
缺點： "zero customer services, rude . and i will never fly with this airlines again"
缺點： "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
優點： "Food, crew"
缺點： "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
"We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!"
優點： "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
優點： "Being on time"
缺點： "Nothing you guys did great thankyou so much."
缺點： "The boarding crew wasn’t friendly"
缺點： "Tv wasn't operating correctly"
優點： "All was great!"
缺點： "Seats are too small"
優點： "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
缺點： "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
優點： "Nothing three hours late I went to dc and then took the train"
缺點： "Having food & being on time would’ve been nice?"
缺點： "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
優點： "Smooth flight"
缺點： "No drink/snack service because of shorter flight times."
優點： "Crew was great, just not very much room."
缺點： "Larger seat room."
優點： "Crew was very friendly. Food was excellent"
優點： "The crew was fantastic."
缺點： "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
優點： "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
優點： "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
缺點： "more leg room is needed"
缺點： "Seats were a little tight."
優點： "Efficient and friendly"
優點： "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
優點： "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
缺點： "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
優點： "Quick flight"
缺點： "Flight attendant spoke like a robot. Could not understand her."
優點： "Flight was safe, smooth & fast."
缺點： "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
優點： "On time."
優點： "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
缺點： "Nothing at all great service"
優點： "Roomier than a lot of airplanes."
缺點： "Bumpy ride. Nobody's fault."
優點： "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
優點： "I liked booking/purchasing my ticket on Kayak on June 3rd."
缺點： "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
優點： "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
缺點： "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
優點： "Boarding was fine. And service was good."
缺點： "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
缺點： "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
優點： "Friendly crew with modern plane"
缺點： "Why am I paying for first class for just snacks I can buy in an airport shop?"
缺點： "Flight was late by almost 2 hours!!!"
優點： "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
優點： "Nice and attentive staff, smooth on and off."
優點： "I fly non Rev so it's great to fly economy comfort for free"
缺點： "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
優點： "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
缺點： "Everything was perfect. Nothing negative to report."
缺點： "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
缺點： "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
優點： "The crew chief"
缺點： "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
優點： "Service was great"
缺點： "Food wasn't great cookie!"
優點： "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
缺點： "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
優點： "Flying to Portland was trouble free."
缺點： "No complaints here"
優點： "Really surprised to see that Deltas new 737's had free in seat entertainment."
缺點： "Boarding was a little awkward."
缺點： "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
缺點： "Seating is too crowded"
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
缺點： "Information on arrival time was not correct"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Just as I expected. And I made my last connection easily."
優點： "No delay and nice staff"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Need more leg room!!! Larger meals needed."
優點： "The crew!!"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "Great service"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
缺點： "Bag was lost"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "Tiny old cramped plane."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Comfort economy well worth the extra."
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Crew service"
缺點： "Flight delayed."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
優點： "Quick and efficient flight. Crew very organized. Great language skills"
缺點： "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
"Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again."
缺點： "typical poor computer jet poor experience. Now no service"
優點： "Not much"
缺點： "Why no service in first class?"
缺點： "Nothing. Great flight"
缺點： "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
優點： "Liked we actually made it."
缺點： "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
缺點： "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
優點： "You sold my seat , now I am sleeping in the airport it is no nice"
缺點： "Yes if you keep my seat"
缺點： "We landed early and had to wait 45 min on the runway."
優點： "The pilot’s landing was phenomenal."
優點： "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
缺點： "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
優點： "Crew professional and competent"
優點： "Clear communication on flight boarding"
缺點： "Attendant could have been more friendly."
缺點： "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
優點： "On time"
優點： "Courteous crew and staff"
缺點： "Check bags online for all flights"
優點： "We didn’t crash."
缺點： "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
優點： "Worst flight crew in business class ....super lazy"
優點： "Staff were friendly and efficient"
缺點： "No snacks because of short trip, so can’t rate properly."
缺點： "Delay due to equipment failure, were not able to estimate delay"
優點： "Departure was on time"
缺點： "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
優點： "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
優點： "Planes were clean and spacious"
缺點： "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
優點： "Smootm and in early."
缺點： "Not knowing no gratis drinks were served."
優點： "We took off and arrived on time. That was the only thing they did right."
缺點： "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
優點： "Movie choices"
優點： "Flight attendant, David, was extremely professional and nice."
優點： "Crew and other personnel"
缺點： "I was not able to select a seat 24 hours before flight"
優點： "Smooth ride and free wine"
優點： "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
缺點： "They put a bunch of crying babies next to me, other than that it was a good experience."
優點： "On time"
缺點： "Terrible entertainment. A 1980s common screen. Horrible movies nobody wanted to watch and no choice was available given the common screen,"
優點： "It's not the person at the gate's fault. She tried to be very informative and kind."
缺點： "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
優點： "It was fine. Nothing special, nothing wrong. On time."
缺點： "Delayed almost 3 hours."
優點： "Flight staff was friendly."
缺點： "Complainers. Shame on the parents who raised such pretentious a--holes."
優點： "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
缺點： "1 of the flight attendants was pushy(older caucasian lady)"
優點： "Arrived. Crew was nice."
缺點： "Seat too small, cramped leg room. Was told there was no space for my carry-on and to check it, but there was plenty of space when I got on plane."
缺點： "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
優點： "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
缺點： "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
優點： "* on time * courteous staff"
優點： "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
缺點： "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
優點： "Staff was pleasant and efficient. Schedules met my needs."
缺點： "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
缺點： "I have no made it to New York yet."
優點： "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
優點： "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
豁免更改費用。 搜尋俄亥俄州飛往台北市 臺灣桃園國際機場的彈性機票