優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Very nice crew and great food"
優點： "Very nice airplane and pleasant crew"
優點： "Everything perfect and arrive to destination on perfect time."
缺點： "All positive."
優點： "The crew was very kind"
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "Great plane and staff"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
優點： "Crew was fantastic, seats and entertainment was great. Very good food choices."
缺點： "Everything was very good."
優點： "The flight crew was so friendly and the food was really good."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "KLM staff is great"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Light snack and complementary wine"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "I slept pretty much the whole time"
缺點： "Flight was cancelled."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
缺點： "The streaming service didn’t work"
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
缺點： "They stole my money"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Flight was on time and quick and comfortable"
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
優點： "Cabin Crew was awesome."
缺點： "Entertainment System was not working and no Non-veg food option in flight."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "Eveything is well arranged"
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
優點： "They were awesome."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Service was good"
優點： "captain was great."
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "good crew. plane was showing of wear. torn pockets and worn out seats."
缺點： "newer aircraft or refurbished one."
優點： "Crew was nice"
缺點： "More comfortable and spacious seating, more reasonable priced food for the quality you get"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "No room in the seats at all"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
缺點： "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
缺點： "Sits not suitable for long distance travel"
優點： "The flight was excellent. My luggage dding"
缺點： "Having my luggage."
優點： "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
缺點： "Lots of noises crew were good . Price of luggage was outrageous"
優點： "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
缺點： "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The wafer caramel cookies were great but no substitute for an actual breakfast."
缺點： "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
優點： "The crew was helpful and friendly, my flight was inexpensive"
缺點： "The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep."
優點： "fast take off and good service."
優點： "Boarding seemed efficient"
缺點： "In flight entertainment didn't work"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The plane did not crash"
缺點： "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
缺點： "Poor communication and terrible management of bad situations."
優點： "The flight attendant and getting to the location early!"
缺點： "United in general"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "At least they made an effort and it was finally resolved."
缺點： "Fact that the plane was not checked properly and was about to take off and go back to the gate."
缺點： "Seats and food were disappointing ."
優點： "OK service, hard landing"
缺點： "Scheduled times were kept"
缺點： "It was delayed a few minutes"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing positive to say about United Airlines"
缺點： "Everything was terrible"
優點： "Movies on personal device"
優點： "Short flight"
缺點： "Was not able to have assigned seatings when first booking the flight."
優點： "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
缺點： "Service,and checking .. most people at ticket counter"
優點： "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
缺點： "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."
優點： "Overhead bin space"
缺點： "5 able-bodied pax's allowed pre-board privilege because they were traveling with a single wheelchair pax was ridiculous. No signage on seat of where to locate power charge."
缺點： "I had to take a different flight to make my destination on the same day. I landed 6.5 hours later thanks my original flight."
優點： "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
缺點： "The distance between arriving gates and departure."
缺點： "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
優點： "Flight left on time and arrived early"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "seats aren't so cramped."
缺點： "too cold. could have a few blankets on hand.."
優點： "Good service, quick flight, food/entertainment N/A"
缺點： "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
優點： "Quick easy no delays"
優點： "Not much."
缺點： "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
缺點： "No snack or entertainment."
優點： "Flight was boarded efficiently. Left the gate on time and got in early."
缺點： "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
優點： "It was a quick flight"
缺點： "Crowded not a lot of room"