優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
缺點： "Connection time at Narita is too long"
缺點： "Crew was not very helpful"
缺點： "Boarding took forever and flight was delayed"
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "The crews were very kind and helpful."
優點： "Quick flight"
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
缺點： "Flight attendants"
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
缺點： "Missed flight due to medical emergency"
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
缺點： "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
優點： "Check in was fast, the staff was helpful and nice. Simple streamlined process"
缺點： "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "It was short flight.. I slept good through."
缺點： "Everything was great!"
優點： "I liked everything with JAL. Seats are comfortable, good food, excellent service."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "I loved the food and presentation. The service was excellent, very attentive stewardess."
缺點： "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "Great service"
優點： "Economy seating the best in the business."
缺點： "Old movies"
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "Good service."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Crew very helpful and courteous"
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "Food was quite good."
缺點： "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點： "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點： "excellent seat space, friendly flight attendants, would fly with JAL again."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "Food was really good!!! It was way"
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "Clean and comfortable."
缺點： "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
缺點： "Very uncomfortable seat. A bit rude flight attendant."
缺點： "Add a low carb meal option"
優點： "Great experience all together"
優點： "Seating was fine"
缺點： "If flight cost less lol"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
缺點： "Better seats and food. More water please"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
缺點： "Everything. The best I I"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "It was a fast flight, the crew was very accommodating and it was very comfortable."
優點： "Customer service on ANA was as stellar as always."
缺點： "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
優點： "Staff are super kind."
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
優點： "Excellent food. Very nice service."
優點： "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點： "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "Love the plane itself. It felt like it was new and it was very comfortable."
缺點： "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
優點： "Excellent service!"
缺點： "Very nice services"
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "crew was awesome! Service was outstanding"
缺點： "a little warm on the plane. food was ordinary"
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "The staff were polite and highly professional. It was an enjoyable flight."
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
優點： "The flight attendants are awesome. They are very attentive to your needs."
優點： "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
缺點： "Can't think of anything negative."
優點： "very attentive crew, plane was well cared for, food was mediocre."
缺點： "food was barely passable. awful landing."
缺點： "I've been traveling for quite some time but it's the first time that I've got sandwiches inboard from start to end on a 16 hours flight. Turkish airlines what were you thinking about? Feeding people sandwiches and water during an 11 hours flight from Miami to Istanbul, are you guys serious?"
缺點： "Turkish Airlines, as always, up to the mark!"
優點： "The food was excellent and the crew was super efficient."
缺點： "Tight bathroom and no leg room."
優點： "Everything! Thanks"
缺點： "Everything was perfect"
優點： "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
缺點： "Same problem as the first segment (see above)"
優點： "Crew was great!"
缺點： "food and boarding"
優點： "Plane, seat and entertainment are very good."
優點： "Good entertainment"
缺點： "No soap in bathroom."
缺點： "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
優點： "Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive"
優點： "N O T H I N G"
缺點： "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
缺點： "Two hours delay and lost baggage"
優點： "Happy staff"
優點： "Great experience for my first international flight."
優點： "Old school service and amenities"
優點： "Your crewsom"
優點： "The flight was smooth"
缺點： "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
優點： "Good and comfortable"
缺點： "Service was bad. Long and uncomfortable flight!"
優點： "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
優點： "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
缺點： "Nothing everything was great"
缺點： "My flight was cancelled without any notification and a choice to reschedule."
優點： "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
缺點： "Yes, everything was really good"
優點： "The flight attendents were very nice & service was good."
缺點： "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
優點： "Great Planes. Good service o the air."
缺點： "Their service on ground needs a lot of work. From luggage check in to attitude of the staff is horrible. Specially in Turkey the service is so frightening that you hope you have your luggage and no need to go to find help. If you need help you are on your own. No one will take responsibility and help you."
優點： "Turkish airlines are the best when it comes to long flights."
優點： "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
缺點： "Nothing bad to say"
優點： "Very nice."
缺點： "The Kate arrival at the final destination."
缺點： "They provide excellent service. Me and my wife love it."
缺點： "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
優點： "Love everything... i was actually surprised... The crew was the bes"
優點： "Food, entertainment, crew"
缺點： "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Decent food. Good service. Great media access for international flights."
缺點： "Nothing to knock down"
優點： "The service was amazing, always offering food, drinks, and other comforts."
優點： "There was free movies to watch along with a travel bag."
缺點： "The food options were not good for vegetarians or vegans."
優點： "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
缺點： "I don't think anyone could say they didn't like something about the flight or service."
優點： "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
缺點： "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
優點： "Very efficient crew but not very nice."
缺點： "The tv screen was on all night, they could've made it darker and quieter for a night flight"
優點： "It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. Best airline"
優點： "Beautiful plane, loved the larger bathrooms and entertainment selection."
缺點： "My food was delayed and congealed. Not good at all. My Steward in my section was not observant and aloof personality. Not a problem for me but was never offered bread and when asked for tea during service it seemed like I was putting him out."
優點： "Everything was perfect."
缺點： "The 11 hours of long flight from Miami to Istanbul seemed shorter because of the great behavior of Turkish Airline!"
優點： "- Service was good and timely - Food selection was sufficient"
缺點： "- Entertainment system had some issues - Shoulder light was not working"
優點： "service by flight attendants was great."
優點： "Food Quality"
缺點： "Horrible service...serving foods then waiting literally 2 hours to pick up trays.. Flight delayed, no info given to passengers."
缺點： "Comfort and food."
缺點： "No beverages were available to even purchase!"
缺點： "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
優點： "We appreciated being upgraded to first class using my segments."
缺點： "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
優點： "Great stewardesses"
缺點： "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
優點： "Crew was great, and we landed early."
缺點： "My headphone and USB jack did not work so I wasn't able to use the entertainment like I had wanted."
優點： "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
缺點： "Honestly, there's nothing that comes to mind for me as far as improvements go."
缺點： "just the food options were not that good. all other things were ok."
優點： "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
缺點： "Wifi was unreliable."
優點： "Very nice crew!"
優點： "Fight was reasonably smooth. Flight was on time."
缺點： "Being able to afford 1st class"
優點： "The flight attendants were friendly and helpful."
缺點： "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."
優點： "I like to staff and flight."
缺點： "My legs are too long for the seats"
優點： "The pilot was very friendly and understanding over the intercom."
缺點： "As usual with PHL, lots of delays and issues. Had to switch planes after delayed boarding for a SECOND maintenance issue. After arriving at AVP, I noticed that both my valeted carry-on and my checked-in suitcase were drenched. My bags were clearly mishandled, and all of my clothing and devices are now wet. Beyond disappointed."
缺點： "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"
缺點： "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"
優點： "Arriving in SFO for Christmas"
缺點： "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
優點： "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
缺點： "Tv screen didn’t work on trans Atlantic flight"
優點： "Comfortable seats"
缺點： "Nothing I didnt like"
缺點： "The flight was delayed due to weather"
優點： "This plane had more legroom than our international flight which was strange but at least it was better."
缺點： "See prior response"
優點： "Nothing to complain about!"
優點： "Comfort and food"
優點： "Flight attendants"
缺點： "Very cramped searing"
缺點： "I loved the fact everything was exactly like the booking information. No hassles and no issues."
缺點： "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
缺點： "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
缺點： "gate assignment took too long"
優點： "The direct flight, less time"
缺點： "The seats aren't comfortable on any flight, the was tv only, no movies, snack aren't healthy for someone with food sensitivities"
優點： "Crew was great, took off and landed early."
缺點： "Plane was very dated, food service was aweful..... bag of chips in first class."
優點： "The in-flight entertainment was definitely the highlight. The cabin crew was friendly and attentive."
缺點： "There was a 2hr+ delay for boarding."
缺點： "Not very helpful in rebooking"
缺點： "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
優點： "I. Did not take this flight had a family emergency had to get home right away"
優點： "Boarded on time and was easy"
缺點： "The food"
缺點： "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
缺點： "Sticking me in the middle row"
缺點： "The crew was rude and were just sassy."
缺點： "Didn't ask for any food so can't rate that or entertainment"
缺點： "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
優點： "everything was polite with a lot of courtesy service was given excellence I would recommend to everyone at all times everything was clean too"
優點： "Best airline ever"
優點： "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
缺點： "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
優點： "The cue was great. Did not try the food! Overall I had a ver good experience. The seats on the airline needed more leg and seer room . The space was uncomfortable. And I am not a fat person"
缺點： "I guess the same! The crue was very nice and helpful! It's the space that was shared with the other person that was painful"
優點： "The seats had head rests"
缺點： "Rude staff, flight was delayed. No food or drink service."
缺點： "Tight space"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Boarding was awful"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"
優點： "Rouge is not air Canada"
缺點： "As someone who flies AC quite abit. Rouge is not AC"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "No entertainment. Couples cannot sit together."
優點： "Always an easy direct flight from FLL to Montreal via Air Canada! Staff very friendly, professional, willing to help. Plane is comfortable and flights are usually very smooth!"
缺點： "Most uncomfortable seating that one can have. I will never fly rouge again."
優點： "I liked the atmosphere and organization but lack of good food and drinks is frustrating"
缺點： "1 free checked bag and I small free meal"
缺點： "Boarding was terrible. No leg room at all."
優點： "The flight was on time, boarding was well-organized, the service was friendly and helpful."
缺點： "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
優點： "The airport had no lines, security was fast and easy."
缺點： "Air Canada employees are rude and inconsiderate. Terrible experience. When I asked for help I was handed a card to call customer support. I was hung up on and missed my flight. Had to pay for a rental car and hotel and missed a day of work. I'm still stuck in the Fort Lauderdale airport 15 hours my flight departed. Never flying Air Canada again."
缺點： "To start with the boarding was like herding cattle. They could not control the people and people were just lining up all over the place regardless of their zone number. My husband is 6'6" and the leg room on the Air Canada flight was horrible. He had to sit with his legs out and the flight attendant kept asking him to put them in..he could not as they would not fit at all. He ended up standing up most of the 3 hour flight. I will never fly with this airline again."
缺點： "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
優點： "The entertainment was horrible, seats so uncomfortable. Service was really bad and overall to cramed"
缺點： "Change the seats and give a bit more space. Get the flight attendance to not be jerks and do their jobs"
優點： "Amazing crew!"
缺點： "NO LEG ROOM!!!"
優點： "The crew were friendly and helpful were they could be."
缺點： "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
優點： "Able to upgrade to 1st class"
缺點： "Customs what a cluster of confusion"
優點： "Was moved to a nonstop Flight when my original two segment flight was delayed!! Arrived and hour before scheduled."
缺點： "Very uncomfortable seats, very tie space between seats, very slow to get off from the airplane in the arrival. Cero entertainment video center."
優點： "Crew was pleasent."
缺點： "Plane is so small my knees are in the back of the chair in front of me. I'm tall but this is the only airline I've had this issue with and I have flown a lot over the past 5 years."
缺點： "Always delayed."
優點： "Flight left on close to on time and landed early/ right on time."
缺點： "#1 Boarding was total mayhem. Why do airlines insist on boarding the plane from front to back? Wouldn't it make sense to start at the back and work your way forward? People are NOT able/aware that they need to get out of the wispy and it creates a bottleneck. If the BACK becomes 'zone 1' and you progress forward, boarding passengers are out of the way and boarding can progress smoothly! Worth a try? #2 cart blocked the aisle for 90% of the flight and it was impossible to get to the bathroom. An elderly gentleman had gotten up before service began, and he was stuck out of his seat for close to 45 minutes as the flight attendants wouldn't back up to let him pass. Perhaps the timing of this could be adjusted in the future."
優點： "The crew and staff were at all times open to help, with a pleasant surprise to see all of them smile at all times."
缺點： "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
優點： "The seating is too squished.If you have long legs, their toast"
缺點： "Courteous staff"
缺點： "I've never been on a plane with such little leg room! I was in pain from my back and knees the next day. Reconsider flying with Air Canada if you are taller than 5'8"."
缺點： "Spending 90 minutes going through security and immigration is horrendous. I never experience this when travelling with WestJet. Considering I have not traveled with Air Canada for some time I will not be booking with them again in the near future."
優點： "Flight departed and arrived on time Nice crew"
缺點： "Everything ! Customer service was terrible , slow non appreciative , all rude , cramped seats , zero snacks provided and less than 3 oz. of water given .. Not worth the money !! Fly united or American"
缺點： "No entertainment"
優點： "I paid 10.00 for nuts... that is nuts!"
優點： "flight was smooth and uneventful"
優點： "Everything was great."
優點： "Excellent service as always !"
缺點： "Very uncomfortable seats."
優點： "It has good fair, and check-in desk person in FLL was very nice and helful, as I was traveling by my self with two kids."
缺點： "Nothing to snack for kids on the plane, delay of 1:35 minutes inside the aircraft with kids, having to be seated still."
缺點： "I booked my seat 24 hours prior to my flight and I got a different seat at check in. Not happy at all."
優點： "On time arrival."
缺點： "The crew left the lights on the entire flight and it was a red-eye flight. Boarding was disorganized and made us late. Service on the flight was very poor and slow. Took them all flight just to pass out drinks."
缺點： "I took the same route with west jet the prior week. Same price. Maybe a bit cheaper even. Seats were far more generous. I used to always take air canada. Now if it is s rouge flight I look at all other alternatives first before having to settle for rouge. Terrible airline."
優點： "Not much"
缺點： "Check in crew was late starting . Boarding was rushed and just not smooth . Entertainment was outdated . Flight attendant forgot to provide food request and had to be reminded. Time to get rid of business class and have upgrading more affordable. I will try hard to not take Air Canada in the future. Westjet and JetBlue are so much better in all respects."