缺點： "Breakfast could have been better"
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
缺點： "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Spoke english"
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "Very friendly and polite. Very helpful and on time."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
缺點： "The crew kept accidentally bumping my chair and never apologized"
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
優點： "I loved the food and presentation. The service was excellent, very attentive stewardess."
缺點： "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "The service, more leg rooms and flight attendants were very friendly."
缺點： "Plane was very hot"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The movies they offered."
缺點： "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
優點： "Nothing at all"
缺點： "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點： "I couldn't check in online without a JAL account."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
缺點： "Could not enjoy the music and NHK news on the plane."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
優點： "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
缺點： "Absolutely nothing."
優點： "excellent seat space and excellent in-flight service."
優點： "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "A sense of quiet efficiency. On time and courteous."
優點： "The crew was very attentive and our seats in Prestige class were very comfortable."
缺點： "The entertainment options were meager at best."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "Was able to get rest"
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
缺點： "As with other airlines, flying coach is uncomfortable."
優點： "The food was great and I was glad they had such good vegetarian options. It was nice they gave us pillows and blankets."
缺點： "It was an overnight flight and they had the lights on for a long time and kept coming by to hand out things which made it hard to sleep but it was still nice they gave us the attention. I’d also like to see fewer wasteful disposable food containers."
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
優點： "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
缺點： "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "comfort flight."
缺點： "skipped snack service."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Everything was on time, the food was great, and the service excellent."
缺點： "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
優點： "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
缺點： "Nothing to dislike."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "How often i was fed"
缺點： "I wanted to upgrade and they said no even rhough it wasnt full"
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
優點： "Friendly service"
缺點： "Didn't dislike anything"
優點： "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
缺點： "My original seat assignments were not found so I lost my window seat on one flight."
優點： "Great Service, friendly staff, clean planes."
缺點： "Larger seats"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
缺點： "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
優點： "They fixed my vegetarian meal issue by making sure I get it on the next flight."
缺點： "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
優點： "Very reliable, quick boarding"
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
缺點： "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
優點： "The crew was great. I experienced great hospitality."
缺點： "The quality of meal."
缺點： "the seats are not reclined, not comfortable at all"
優點： "Great experience all together"
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "Timely schedule"
缺點： "Foods and beverages quality/variation"
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "Staff and crew were great. Very accommodating."
缺點： "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
優點： "Food and services"
優點： "I enjoy ANA and choose to fly with them, normally a good flight"
缺點： "All our issues were another passenger, not ANA’s fault"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Nice 777 plane, good snack"
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
缺點： "Not enough space to put my luggages"
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "Attendants were friendly."
缺點： "Flight was late."
缺點： "Small plane. No cabin space for carry ons."
優點： "The attendants are all courteous and respectful."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "Service was nice way more room than American Delta or United for economy"
優點： "The big screen Tvs"
優點： "Excellent service!"
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
優點： "Wish there was more movies in English"
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "Japanese quality is good quality"
缺點： "Limited movie and news programs"
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
缺點： "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
優點： "Fast, friendly staff."
優點： "Fast flight"
優點： "Staff was friendly, Aircraft was clean and tidy."
缺點： "Food was poor, there was no space, even domestic flights have more space than this one.!!"
缺點： "Long security lines"
優點： "Professional service"
缺點： "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
缺點： "I had no vegetarian dinner"
優點： "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點： "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
優點： "Comfortable for that sort of journey"
優點： "Everything. They were polite fast and never condescending to passengers."
缺點： "I could of wish they would have been a little more stern with some passengers."
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
優點： "Amazing crew, confortable seats, great complimentary internet service"
缺點： "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
缺點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
缺點： "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
優點： "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
優點： "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
缺點： "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing"
優點： "The service"
缺點： "No entertainment. Late boarding."
優點： "Good service good food and entertainment system worked well."
缺點： "They need to update the airplanes."
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "Entertainment options good"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
缺點： "Same problem as the first segment (see above)"
優點： "Fantastic journey no problems at all thanks kayak....."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
缺點： "Small seats in the economy class"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "All is good"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Large screens, reusable dishes + silverware"
缺點： "Plane was old, felt more squished and the seats did not decline. Also very note."
優點： "excellent service."
缺點： "internet should be free."
優點： "I liked the overall plane journey."
缺點： "Flight was delayed which caused us to miss our connection flight."
缺點： "The flight was cancelled and I still didnt receice my refund."
優點： "The seat was comfortable."
缺點： "The entertainment system was not working"
優點： "Free meal and drinkd"
缺點： "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
優點： "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
缺點： "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
優點： "The food and entertainment were okay."
缺點： "The staff was rude. The entertainment consoles didn’t work well."
優點： "Food okay"
缺點： "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
優點： "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
缺點： "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
優點： "nothing really special"
缺點： "Food is very Poor Seats are cramped and uncomfortable"
優點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The food is great, nice entertainment, we good travel essentials!"
缺點： "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
優點： "The food is great and so is the entertainment system."
缺點： "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
優點： "Best Pilots The fleet is newer The individual screens and movie options Safety"
缺點： "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
優點： "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
缺點： "TVs/outlets on my side and section of the plane were not working."
優點： "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
優點： "The crew was very helpful and the seats were comfortable"
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
缺點： "A newer aircraft that doesn't show its age would be nice"
優點： "Kudos to the employees who really tried to help rather than pay mere lip service."
缺點： "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "Crew was lovely"
缺點： "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
缺點： "Not cancelling our flight"
優點： "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
優點： "Clean Washroom"
缺點： "N A"
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
缺點： "Plane was FREEZING!!!"
缺點： "the flight was delayed and so I missed my train home"
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "No issues at all"
缺點： "I fly regular this was an excellent flight"
優點： "Crew was great."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
優點： "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
缺點： "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
缺點： "Every thing was excellent"
優點： "Flight timing and gate arrival"
優點： "Terrific service."
缺點： "Everything was great."
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "very nice and willing stewardesses"
缺點： "tragic little place for legs, lack of space"
缺點： "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
優點： "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
缺點： "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
優點： "The crew was very accommodating and found me a new seat when I requested one."
缺點： "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
缺點： "The landing was somewhat frightening."
優點： "On time"
缺點： "Take a long time to taxi to the gate & getting off the plane."
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "Snacks & drinks & TV movies good"
缺點： "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
優點： "Nice crew, no delays"
優點： "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
缺點： "My flight was delayed several times and had to rebook. Total delays were > 6 hours."