優點： "good crew. plane was showing of wear. torn pockets and worn out seats."
缺點： "newer aircraft or refurbished one."
優點： "Crew was nice"
缺點： "More comfortable and spacious seating, more reasonable priced food for the quality you get"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "No room in the seats at all"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
缺點： "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
缺點： "Sits not suitable for long distance travel"
優點： "The flight was excellent. My luggage dding"
缺點： "Having my luggage."
優點： "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
缺點： "Lots of noises crew were good . Price of luggage was outrageous"
優點： "The crew at Mexico airport was very helpful and polite."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The wafer caramel cookies were great but no substitute for an actual breakfast."
缺點： "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
優點： "fast take off and good service."
優點： "Boarding seemed efficient"
缺點： "In flight entertainment didn't work"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The plane did not crash"
缺點： "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
缺點： "Poor communication and terrible management of bad situations."
優點： "This was a direct red eye flight to Madrid"
缺點： "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "At least they made an effort and it was finally resolved."
缺點： "Fact that the plane was not checked properly and was about to take off and go back to the gate."
缺點： "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
優點： "OK service, hard landing"
缺點： "Scheduled times were kept"
缺點： "It was delayed a few minutes"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing positive to say about United Airlines"
缺點： "Everything was terrible"
優點： "Movies on personal device"
缺點： "Well the flight was turbulent and seats were crammed to the point of feeling like sardines. Then when I got to my destination my brand new set of luggage was broken!!! Not happy!!"
優點： "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
缺點： "Service,and checking .. most people at ticket counter"
優點： "All good, no complaints!"
優點： "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
缺點： "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."
優點： "Flight left on time and arrived early"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "seats aren't so cramped."
缺點： "too cold. could have a few blankets on hand.."
優點： "Good service, quick flight, food/entertainment N/A"
缺點： "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
優點： "Free tv on the plane"
缺點： "Flight was delayed. Poor communication about the flight"
優點： "Quick easy no delays"
優點： "Not much."
缺點： "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
缺點： "No snack or entertainment."
優點： "Flight was boarded efficiently. Left the gate on time and got in early."
缺點： "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
優點： "It was a quick flight"
缺點： "Crowded not a lot of room"
優點： "the staff was friendly and helpful, boarding was fast"
缺點： "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."