Family of 6 liked the flight.
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
缺點： "flight didn't even happen"
優點： "Typical flight and all went well."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "Simple check in and boarding, right on time."
優點： "33" seats"
優點： "It wasn't JAL it was American."
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was amazingly nice, friendly and very helpful..."
缺點： "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
缺點： "No additional comment"
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
缺點： "Not applicable"
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "The crew"
缺點： "Being late"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
缺點： "more movie options!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Economy seating the best in the business."
缺點： "Old movies"
優點： "The flight is on time,service is excellent."
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "Once again the service from the flight attendants was perfect."
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "everything was perfect!!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "This was an AA flight.I never expect excellent service from AA."
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "The hospitality of the crew"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
缺點： "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Delayed flight impacted my meeting with International clients. Very disappointing experience!
Previously mentioned comments were meant for this leg.
優點： "Being a tall guy, I appreciated the extra legroom in first class."
缺點： "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
優點： "we got a bottle of water and some pretzels"
缺點： "If American can fill every seat on the plane then they can probably serve soda and beer"
優點： "Great crew, very efficient"
優點： "The crew was great, very kind and accommodating."
缺點： "There was a leak inside the cabin, didn't notice it until after take off. I could not relax for the rest of the flight. Had to pay for bags."
缺點： "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
優點： "JAL flight crew were the best"
缺點： "all were good"
缺點： "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
缺點： "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
優點： "Crew was great, boarded quickly."
缺點： "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
優點： "The staff was fantastic. Very helpful."
缺點： "Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5."
缺點： "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
優點： "On time and quick boarding."
優點： "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
缺點： "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
優點： "Fast all to boarding and everything"
缺點： "No comment"
優點： "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
優點： "Flight attendant was dilligent"
缺點： "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
優點： "Jet instead of prop."
缺點： "No snack service but understandable on such a short flight"
缺點： "Getting canned and moved to a flight that is five hours later"
優點： "Totally fine"
缺點： "It was fine"
缺點： "No power outlets our video screens at seats. No food served on 4 hour flight."
優點： "We did get a beverage and snack."
缺點： "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
缺點： "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
優點： "The plane was clean and flight crew was very pleasant."
缺點： "On a cross country flight I would expect there to be in-seat entertainment or at least power / USB charging at each seat. This flight had no AC power nor did it have USB charging."
優點： "Nice flight once we finally boarded!"
缺點： "Flight was late causing me to run for my connecting international flight in LAX."
優點： "Staff was friendly and welcoming. Great movie and tv show selection..."
缺點： "Not much room for middle seat folks. Went to BA counter, only to be redirected to American Airlines. I was not aware of this change until I got to airport. Perhaps a heads up next time, it would be greatly appreciated."
缺點： "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
優點： "Crew service"
缺點： "Very cramped seating Delays on both flights"
缺點： "Terrible plane. Old. No tv. No charge points"
優點： "flight attendants were great."
缺點： "The shared screens."
優點： "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
優點： "convenience of Burbank airport"
缺點： "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
缺點： "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
優點： "Clean plane . excellent staff"
缺點： "Unexplained 45-minute delay on second flight."
優點： "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
缺點： "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
優點： "it was all very easy and good."
優點： "In seat entertainment screen and USB charger. The chicken salad"
缺點： "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
優點： "Plane was brand new. Nice to flight in a plane like this"
缺點： "Unexpected changes in the boarding gate, not clearly notified"
優點： "The flight attendants were courteous and the ride was very smooth, I felt at home."
缺點： "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
優點： "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
缺點： "Shared TV?!!"
優點： "The crew was very helpful providing updates to our status. They moved us smoothly on and off the plane during the delay."
缺點： "Sitting on the runway for what seemed like hours. The initial boarding was confusing with multiple levels of priority boarding."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "Awesome and funny service."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Excellent gate crew"
缺點： "Pretty uncomfortable seat"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
缺點： "not cancel my flight"
優點： "Flight was on time and quick"
缺點： "Seat comfort was terrible, as if the seats were made for children."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Delayed departure; cramped seat; minimal amenities"
優點： "Pilots did a nice job."
缺點： "Speakers at boarding gate mostly inop and didn’t hear announcements."
優點： "Quick boarding"
缺點： "Horrible uncomfortable plane"
缺點： "Would not give us hotel vouchet"
優點： "Onboard entertainment was outstanding and the crew was attentive to everyone and their needs at all times"
缺點： "It took a really long time to board not sure why and the food didn’t taste bad but made me a little sick to my stomach afterwards."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Quick and easy to board."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I really can't complain about the flight. Great service and on time"
缺點： "The only unfortunate thing was there were no TVs which was a bummer"
優點： "Caught all my flights on time everything went smooth."
缺點： "All good things"
優點： "6 HOUR DELAY I THINK THAT SAYS IT ALL"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
缺點： "Flight cancelled and no alternative to deal with cancelled flight"
優點： "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
缺點： "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
優點： "Movies on personal device"
優點： "Everything was fine on the first leg."
缺點： "Delays, very long delays. Not a fault of anyone but United had delays."
優點： "Very comfortable and the staff was great!"
優點： "Flight attendant was fine"
缺點： "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
優點： "fast smooth safe trip"
缺點： "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
缺點： "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
優點： "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
缺點： "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
缺點： "Had to wait at gate for a while before disembarking."
優點： "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
缺點： "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
缺點： "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
缺點： "Loud girls behind me talking."
優點： "Super sweet flight crew and great entertainment."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
缺點： "The fact that united has no spare planes in case of a delay. Not cool."
優點： "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
缺點： "read above"
缺點： "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
優點： "The flight attendant was super."
缺點： "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."