每天清潔，並在 柏本克飛往 台北的機艙內安裝HEPA高效濾網
優點： "Crew was very attentive. Plane was clean."
缺點： "Bigger water bottles?"
優點： "33" seats"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crews were very kind and helpful."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
優點： "Quick flight"
缺點： "The food and drinks were sub-par"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Everything. I will fly out from Narita from this point forward."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "JAL has always provided exceptional value for money and top notch service."
缺點： "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
缺點： "Food can be better."
優點： "Once again the service from the flight attendants was perfect."
優點： "Good service."
優點： "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
缺點： "They made me pay for a seat that they gave to other people for free. Really messed up."
優點： "Food & entertainment"
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The service on this flight was excellent.First class service in the economy section."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "Best and consistent service."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
優點： "Service & Food"
優點： "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
優點： "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
"I don't like the food . The trip from Amman to Dubai the service are very slow"
優點： "Friendly and professional crew"
缺點： "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
優點： "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew were very helpful and the food was good."
缺點： "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
優點： "Crew was very good and helped whenever it was needed"
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
缺點： "The entertainment shows could be better as it was limited"
優點： "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
優點： "cheuk in 快！吾使等太耐！"
優點： "Full plane. Boarding could have been easier with two entry points into the plane"
缺點： "Plane was late leaving but made up time."
缺點： "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Comfortable A380"
缺點： "Borarding in Dubai inefficient."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
缺點： "Everything was good"
優點： "The food and entertainment on board was the best I’ve ever experienced on a flight."
缺點： "The headset didn’t work properly so had to listen to music and movies through half the earphones."
缺點： "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
缺點： "Children crying, screaming, kicking chair."
缺點： "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
優點： "The service, food and flight entertainment was great."
優點： "Food and service"
缺點： "Boarding in Dubai was not according to zones and it was crowded"
優點： "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "I liked most of the food service. Not breakfast."
缺點： "Cramped seating on 1st flight. High business class fares."
缺點： "Same movies"
優點： "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
優點： "The service from the airline Emirates, very nice and friendly staff. The price was under my budget and easy to purchase. Alerts for flight, time lines and updates for Airports after the Huricane Irma. Thanks! Javier"
優點： "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
缺點： "I just wish there was a snack in the middle of the service."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
缺點： "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
缺點： "Very far gate, long bus ride to reach plane"
缺點： "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."
優點： "That it was on time and the service was excellent! Very smooth landing and departure!"
缺點： "That the touch screen in front of me had a problem and I couldn't navigate easily. It responded with delay."
優點： "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
缺點： "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""
優點： "The crew were friendly."
缺點： "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
缺點： "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
缺點： "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
優點： "I was expecting something similar to last year. Unfortunately, my screen did not work and when I switched seats the seat would not recline properly. On the flight back from DXB-MCO they ran out of lamb only had chicken."
缺點： "Please see above"
優點： "The crew was very kind"
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
缺點： "Delay due to strike"
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
缺點： "I congratulate the KLM crew!"
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Slow service."
缺點： "Better communication!"
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Lost all our bags so couldn’t ski"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
缺點： "old screens and entertainment system leg room to small"
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "kLM staff was great."
缺點： "Flight departed 35 minutes late"
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
缺點： "Didn’t happen."
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
優點： "Good Experience"
缺點： "Nothing much"
優點： "Excellent very good"
缺點： "Everting so good ex"
優點： "Friendly staff, good service and on time departure/arrival."
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
優點： "Consistently high standards"
缺點： "Amesterdam airport employee was really rude"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Short-hop flight, fit for purpose."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
缺點： "55 minute delay was not welcome."
優點： "leg room economy compared to KLM"
缺點： "full flight, no upgrade possible"
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
優點： "The seats and plane condition were fine, however the crew was swearing and unprofessional."
缺點： "No snacks available."
優點： "Great having every set have its own screen and charging port"
缺點： "Not to be an hour delayed and make half the plane miss their connections!"
優點： "Being a tall guy, I appreciated the extra legroom in first class."
缺點： "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
優點： "Great crew, very efficient"
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
缺點： "Full can of soda"
缺點： "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
缺點： "No delay Ability to connect wireless headphones"
優點： "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
缺點： "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
缺點： "Flight was canceled"
缺點： "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
優點： "Crew onboard was nice and helpful"
缺點： "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
缺點： "New York to Fresno Glight delayed 2 hours."
缺點： "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
缺點： "That I had to take multiple plans when I wanted a one time stop"
優點： "Fast and easy service"
優點： "Fast all to boarding and everything"
缺點： "No comment"
優點： "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
缺點： "My flight was cancelled and no refund."
優點： "The trip was fast and efficient. The crew was very friendly and we had no issues."
缺點： "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
缺點： "Getting canned and moved to a flight that is five hours later"
優點： "Better-than-expected legroom and comfort. Plane was clean, well kept. Much newer aircraft, so the enhanced entertainment features were great!"
缺點： "Poor boarding experience due to long line and plane capacity. Felt bombarded by American Airlines marketing schemes for their airline credit card."
缺點： "Six “10 min delays” that led to a 1 hr plus delay"
缺點： "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
優點： "Great vegetarian meal."
優點： "Easy and smooth flight."
優點： "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
缺點： "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
優點： "The flight went pretty smoothly, besides the hiccups."
缺點： "The flight was delayed which messed up other flights. Then our bags didn't make it on our second flight."
優點： "I liked evening meal!"
缺點： "Three hour wearher delay beyond airlines control. Crew and pilot handled well with safety number one priority. They communicated with us!"
優點： "On time Attendants friendly Great service"
缺點： "No complaints"
優點： "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
優點： "convenience of Burbank airport"
缺點： "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
優點： "1. Let me check in online but NOT my wife ... we are both Advantage Gold & TSA pre .... wasted 2 hours on the phone with idiots in their Manila call center 2. An ancient plane, cramped seating, wretched food. 3. An hour late departing JFK & arriving CDG so right in the middle of Paris rush hour !!"
優點： "GSP easy to navigate- easy option for WNC travelers"
優點： "Great crew!"
優點： "Have a great trip without any problems."
缺點： "Still sitting at the airport at 1am. 5 hours later. The incoming plane had "damage" to it so they were going to give us a new plane... 5 hours later and sitting here freezing. American Airlines cannot come up with one extra plane?? Very disappointed"
優點： "Ordinary flight, not too chaotic for holiday weekend."
缺點： "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
優點： "Fast, friendly service."
缺點： "Seats packed it tight. One less row and a few more inches would be better. Shame the airlines have making more money in mind and not passenger comforts"
優點： "Nice staff"
缺點： "I have no complaints"
優點： "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
缺點： "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
優點： "the crew was nice and helpful, the seat had a lot of room"
缺點： "The plane seemed old and didn't have the features I expect in first class"
優點： "Cindy seats. Lots of leg room. No problem finding space in the overhead bin. Friendly flight attendants."
優點： "The flight attendants were curtious, educated, and attentive."
缺點： "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"
缺點： "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
優點： "Awesome and funny service."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Excellent gate crew"
缺點： "Pretty uncomfortable seat"
優點： "I really liked the entertainment on board. Made the flight go by so fast."
缺點： "Better snacks"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night. United airlines did not even give us a voucher for a hotel this causing us to spend more money. We will now arrive in Amsterdam a whole day late missing our check in"
缺點： "Sits not suitable for long distance travel"
優點： "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
缺點： "not cancel my flight"
優點： "Flight was on time and quick"
缺點： "Seat comfort was terrible, as if the seats were made for children."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Delayed departure; cramped seat; minimal amenities"
優點： "Quick boarding"
缺點： "Horrible uncomfortable plane"
缺點： "Would not give us hotel vouchet"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Quick and easy to board."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I really can't complain about the flight. Great service and on time"
缺點： "The only unfortunate thing was there were no TVs which was a bummer"
優點： "Caught all my flights on time everything went smooth."
缺點： "All good things"
優點： "6 HOUR DELAY I THINK THAT SAYS IT ALL"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
缺點： "Flight cancelled and no alternative to deal with cancelled flight"
優點： "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
缺點： "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
優點： "Movies on personal device"
優點： "Everything was fine on the first leg."
缺點： "Delays, very long delays. Not a fault of anyone but United had delays."
優點： "Very comfortable and the staff was great!"
優點： "Flight attendant was fine"
缺點： "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
優點： "fast smooth safe trip"
缺點： "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
缺點： "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
優點： "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
缺點： "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
缺點： "Had to wait at gate for a while before disembarking."
優點： "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
缺點： "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
缺點： "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
缺點： "Loud girls behind me talking."
優點： "Super sweet flight crew and great entertainment."
缺點： "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
缺點： "The fact that united has no spare planes in case of a delay. Not cool."
缺點： "Tiny seat"
優點： "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
缺點： "read above"
缺點： "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
優點： "The flight attendant was super."
缺點： "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
優點： "Getting to my destination"
缺點： "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
每天清潔，並在 柏本克飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 柏本克飛往 台北的機上會提供口罩
從 柏本克飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 柏本克飛往 台北的彈性機票