優點： "Great crew, very efficient"
優點： "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
缺點： "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
缺點： "Nothing that AA could do better. Both fellow passengers had body odor that was so bothersome. I could not even sleep, not eat because of their smell. Oh well, laugh when we can, right? Oh by the way, the Pilots of both planes I took for this DFW-ATL-DFW flights were awesome. Landings were so smooth, like butter"
優點： "Confortable seats"
缺點： "Bring back the individual TV's"
缺點： "Delayed the flight because they sold 1/3 of the seats, not a priority for American operating at a loss."
優點： "Seat 5A was great"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
優點： "Seating, nice personnel"
缺點： "Long layover in Chicago"
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
缺點： "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
優點： "Easy, no hassle travel."
缺點： "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
缺點： "If I actually made my connection. Delayed flight out of Boston"
優點： "Good seat"
缺點： "Headset didn't work and no replacement"
優點： "Quick boarding, nice plane, tv at every seat."
缺點： "T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing."
優點： "Nothing special. Crew was fine."
缺點： "Just a couple of cookie/crackers to eat. No entertainment."
優點： "Safe and on time."
缺點： "Crew did the minimum, showing no appreciation to passengers or asking if they could do anything more. Virtually no communication from pilot about route of flight or progress during flight. American’s international service lacks any flavor of being international."
優點： "Good legroom on economy"
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
缺點： "Haven’t gotten on it yet as I am stuck in DFW"
優點： "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
缺點： "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
優點： "Very nice hard product complimented by a great cabin crew."
缺點： "The crew set the bar too high for future flights :)"
優點： "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
缺點： "No outlets no individual monitors"
優點： "Fast all to boarding and everything"
缺點： "No comment"
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
優點： "Asked a stewardess to turn the heat up and she did."
缺點： "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
缺點： "Hour delay"
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
缺點： "Getting canned and moved to a flight that is five hours later"
缺點： "The food"
優點： "The food was pretty good Good choice of movies The staff were very good"
缺點： "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
缺點： "Food and drinks could be better"
缺點： "It was canceled and our trip has been delayed a day."
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "The help on getting on the plane and the pleasant staff on the flight"
缺點： "The food"
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
優點： "Not much."
缺點： "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
優點： "Nice leg room seats were comfortable loved the movie selection"
缺點： "Vest flight ever way better then copa"
缺點： "AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse"
缺點： "take off late 90 min.. almost lost connection in NY"
優點： "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
缺點： "The wait at the customer service counter in the terminal at LAX."
缺點： "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."
缺點： "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
優點： "Awesome and funny service."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Excellent gate crew"
缺點： "Pretty uncomfortable seat"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "That the flight wasn't any longer than it was"
缺點： "A bit hot n stuffy"
缺點： "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
優點： "the flight was scheduled 1h30"
缺點： "the seat comfort"
缺點： "On time departure. A comfortable seat."
缺點： "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
缺點： "Aircon too cool"
優點： "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
優點： "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
缺點： "not cancel my flight"
優點： "Flight was nice and empty"
優點： "Arrived early 787-9"
優點： "Nice quick flight staff great and very helpful!"
缺點： "Entertainment wasn’t free"
優點： "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
缺點： "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
優點： "Flight was on time and quick"
缺點： "Seat comfort was terrible, as if the seats were made for children."
優點： "The plane was new"
缺點： "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
缺點： "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
優點： "The bathroom sign that shows if it is busy without going there"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Delayed departure; cramped seat; minimal amenities"
優點： "Good trip and on time"
優點： "Good. Seating. Not too crowded"
優點： "Very comfortable flight"
缺點： "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
優點： "Despite sitting in the middle seat and being well over 6 feet, there was room."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "No faults"
缺點： "Very pleasant flight"
優點： "Entertainment and the crew"
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
優點： "Quick boarding"
缺點： "Horrible uncomfortable plane"
缺點： "Would not give us hotel vouchet"
優點： "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
優點： "Pleased with all"
優點： "fast take off and good service."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
缺點： "The airline was generous with luggage allowances."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Seats were small with not much leg room"
優點： "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
優點： "very kind crew members and flight was an hour early."
缺點： "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
優點： "Crew help and service"
缺點： "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
優點： "Fast time"