We flew into Miami avoiding the incoming storm and they did a wonderful job of bringing us home safely!
Flight attendants were particularly friendly and helpful.
The on board crew was awesome, weather delayed flight, missed connecting flight, landed at a diff airport. No sign of baggage. Anywhere.
About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them.
缺點： "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
優點： "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
缺點： "Only saw what was supposed to have happened but didn’t no help from the air line period."
優點： "empty plane awesome"
缺點： "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
優點： "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
缺點： "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
優點： "Crew was awesome!"
缺點： "it was great!"
優點： "Plane was changed Seats which we choose were not given to us. My wife’s seat did not recline!!"
缺點： "Seating was poor"
缺點： "Had abnormally long delays today!! Added 4.5 hours to my flight today"
缺點： "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
缺點： "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
優點： "Good entertainment"
缺點： "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
缺點： "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
優點： "Crew was great"
缺點： "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
缺點： "One crew member is not particularly helpful when passengers needed assistance."
優點： "The crew on this flight was excellent. Very respectful and kind in their answers."
缺點： "AA should really do something about their food selection as the cost of improving the food they can give economy class will not cost anymore than what they give now."
缺點： "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
優點： "Great service and fantastic landing!!"
優點： "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
缺點： "The wifi was useless."
缺點： "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
缺點： "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
缺點： "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
優點： "Nice staff!"
缺點： "A bit bumpy!"
優點： "Not much."
缺點： "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
優點： "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
優點： "The available movies and games in personal screen"
缺點： "Seat selection"
優點： "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
缺點： "It's snowing!"
缺點： "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
優點： "Timely and comfortable flight!"
缺點： "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
優點： "Free movies and tv"
缺點： "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
優點： "Crew was friendly and provided good service."
缺點： "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
優點： "That I was found an alternative flight and was boarded swiftly."
缺點： "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."
優點： "Boarded on time."
缺點： "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
優點： "All connections-smooth"
優點： "Missed the flight. Money was not refunded."
優點： "Courteous and polite"
缺點： "Nothing was a great flight"
優點： "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
優點： "Staff was excellent"
缺點： "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
缺點： "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."
缺點： "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
優點： "Entertainment was not available for the latest Safari browser 10."
優點： "On time departure/early arrival"
缺點： "Boarding g process a bit chaotic"
優點： "New plane"
缺點： "Crew was ten minutes late"
Delays and lack of communication
Very smooth boarding, and excellent crew service. Food needs improving. Please provide eggs for breakfast. Also not enough water provided for this long flight. Crew needs to come around every 3 hours to offer water. Bigger size water bottles. Or provide a spigot to fill water bottles. Crew were always helpful and willing to provide water.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "Amazing crew!"
缺點： "Keep traveler's updated on delays."
優點： "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
缺點： "Better timing on the flight connections."
缺點： "Nothing. Everything was great"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "very friendly crew"
缺點： "the food"
缺點： "We could have made our connecting flight. And then our"
優點： "Good crew"
缺點： "Leg room"
優點： "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
缺點： "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
缺點： "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
優點： "The boarding was quick and the flight was on time. The crew was courteous."
缺點： "I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map."
優點： "All the flight crew was incredibly attentive, particularly with those with special needs. From helping them to use the facilities to getting them little extras. It was a nice thing to see - especially in a such long (14+ hrs) flight."
缺點： "The entertainment system and service carts were quite outdated. There were no visible place to charge my phone. It takes away from the strong people service."
缺點： "headphones for the TV screens could be better quality, didn't work well."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
缺點： "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Good service"
缺點： "Too much time taxing at the gate."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The crew was great and the pilot kept us informed the whole trip."
缺點： "The seats are extremely uncomfortable and there s no room to move. The seat in front of you is so close that watching the TV is uncomfortable. The seat pockets have no room for anything - a bottle of water doesn't even fit in them."
優點： "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
缺點： "The fact that no one was there to assist us with transportation."
缺點： "My trip was poor because my flight got cancelled and I couldn't get on another flight until 24hours later and there were NO hotels available at all that night and this was an emergency flight I needed to be on. I will not be flying with you guys again because no one cared that I was basically stranded in NY with no where to go and I wasn't given any options to make my trip with you guys better."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "We arrived safely"
缺點： "Very cramped leg room We also had mechanical problems and were delayed one hour."
優點： "Movies on personal device"
優點： "I got a window seat"
缺點： "Chair didnt recline"
優點： "That I made it home safe"
缺點： "Tuberlance services late arrival"
優點： "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
優點： "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
優點： "Quick boarding, comfortable seats, leg room"
缺點： "Had to ask more than twice for a refill before attendant remembered, and there was no space overhead for my bag so it had to be checked."
缺點： "It is 6:50 PM. We are at the airport in Merida, Mexico. We were scheduled to leave at 8:22 AM this morning. The flight was delayed twice, due to maintenance. We are now scheduled to leave at 9:00 PM. The plane is coming in from Houston. An airline as large as United could have sent another plane here instead of having us wait 13 hours. We have a 4 hour drive to get home after arriving Houston."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The cabin was very hot"
優點： "Thank you for moving me to another flight when mine was cancelled I appreciate that."
缺點： "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
缺點： "Tiny space, no access to electricity"
缺點： "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."