They damaged my suitcase when reach to Pakistan it’s was broken from the bottom it’s was hard suitcase
Overall okay. But they randomly announced final call immediately after showing the gate and then made everyone wait for over 20 minutes at the gate! And it was absolute chaos. Food was good. But for such a long flight they should have given a full lunch and dinner. They only gave a lunch a small snack before landing. Which meant we landed in Dubai After mid night without dinner and most places were closed!
Discourteous airhostess on the jetblue flight from JFK to Tampa Emirates service was very good
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Check in was okay."
缺點： "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was amazing."
缺點： "Seats were a little narrow and could use new cushions."
缺點： "The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor"
優點： "The counter workers upgraded my seats to window and a better boarding group."
缺點： "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
優點： "They were very supportive. Thanks."
缺點： "To be cabin in business class"
優點： "Seats were goooood and comfy Leg room was good"
優點： "cheuk in 快！吾使等太耐！"
優點： "it was good, i like all the services from staff."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Birmingham airport departure lounges is too small to comfortably"
優點： "Good overall service."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Valuable reminders ! Updates regarding flights was superb."
缺點： "Nothing to say."
優點： "Good choice of entertainment."
缺點： "Food can be improved. A little bit of innovation is needed."
優點： "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
缺點： "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
優點： "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
優點： "Smooth flight"
缺點： "The food"
優點： "Footrest would make the flight just perfect."
缺點： "No footrest. Makes it a little uncomfortable for short people."
優點： "To be honest I liked everything with this flight"
缺點： "I didn't get upgraded to business or first class ;) Maybe next time though"
優點： "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
缺點： "Organisation was shocking, staff were rude and unwilling to help."
優點： "Entertainment system really good - great choice and great screen sizel"
缺點： "Lack of choice on main meal"
優點： "Nothing to like"
缺點： "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
優點： "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "it was late and it was not informed until we all sat."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "I like the flight route"
缺點： "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
優點： "Food was really good for airplane food."
缺點： "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
缺點： "Bathrooms were not clean later in the flight"
優點： "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
優點： "It was comfortable with plenty of space since no one was on the flight."
缺點： "The stop in Milan was unexpected and not marked on the ticket. It was irritating to stop in Milan and then have to reboard. I didn't notice when I was buying the ticket that the flight was a few hours longer than it could have been. I should have just booked my flight straight from Delhi to Europe. It would have been more efficient."
優點： "Very good service I love it"
Baggages took forever !!!
Rude staff through the experience. Extremely warm cabin temperature during the flights with no seemingly capable of addressing this.
Super service and above average food
優點： "crew need to be more polite and kind"
缺點： "just a more kind crew would be great"
優點： "I only like the hand sanitizer and a mask that gave us"
缺點： "The food they service was bad"
缺點： "there is little time for lay over in turkey going to Egypt one hours is not enough."
缺點： "They were making luggage issues with all passengers"
優點： "The flight crew was excellent IAD to IST."
缺點： "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"
優點： "They were more or less running on time and the crew were polite and helpful."
缺點： "Change up the menu every year."
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
優點： "Good food, new movies and good leg space"
缺點： "Flight was delayed by an hour, luckily managed to make my connecting flight"
缺點： "A little late"
優點： "Food was very good and the flight attendants very friendly."
缺點： "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
缺點： "Same problem as the first segment (see above)"
優點： "Large screen tv and new mivies"
優點： "Service was great"
缺點： "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
缺點： "From more than 1h layover to 5 minutes."
缺點： "Took them too long to pick up the trash ..."
優點： "I enjoyed the flight!"
缺點： "Not applicable"
優點： "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."
缺點： "the most stupid customer service representatives I've seen in both call center and point of sale"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "I had an isle seat and the isles were so tiny that everytime someone walked by to use the restroom, they would wind up bumping or brushing against me..... So that woke me up about 20 times as well as the crew hitting me with the drink cart."
優點： "I like the food which were served, I like everything overal"
優點： "The comfort of the seats, entertainment, & food were great as always. The only Turkish Airlines flight I had during this trip that was not delayed, however needed to be due to the previous flight. The crew did hold the flight for all of us from the delayed flight from Athens."
缺點： "An elderly woman was booked in a window seat and she insisted she take my aisle seat without any additional available aisle seats. However, this would be better handled when she requested for assistance during her booking process. The crew should've anticipate her needs and booked an aisle seat, or even be the ones to ask me or another passenger if I would be willing to trade. I was placed on the spot and no courtesy was shown to me. My legs were completely swollen and in pain because I wasn't able to stand periodically. I too booked my flight early and requested my seats appropriately for my health needs."
優點： "Great experience for my first international flight."
優點： "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
缺點： "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
優點： "It was nice"
缺點： "Food was not that nice"
缺點： "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
優點： "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
缺點： "There was nothing I didn't like."
優點： "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
缺點： "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
優點： "it's mostly good"
缺點： "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
優點： "Food, service, comfort packs."
優點： "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
缺點： "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
優點： "The overall experience was good but small gestures by crew can improve the same significantly."
缺點： "Crew slow to respond or non responsive even for a glass of water."
優點： "Selection of movies and other entertainment options"
缺點： "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."
優點： "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"
優點： "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
缺點： "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."
優點： "Very professional. Spacious seats."
缺點： "Wait at Ataturk airport on passport control."
優點： "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
缺點： "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "They left my bagage in Estambul"
優點： "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
缺點： "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "Crew were great"
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Lost all our bags so couldn’t ski"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
缺點： "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "Everything. Staff incredible."
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
缺點： "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Seat space was good for a short flight, inclusive of free snack and drink."
缺點： "Too much overoverhead luggage."
缺點： "seats on Jet air flight are very uncomfortable"