Nothing could have been better. Korean airlines is by far the best airlines I have travel. Thanks for your incredible service.
缺點： "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
優點： "Korean Air is the best. Hands down."
缺點： "Movie selection was poor."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
優點： "Crews are always super well trained."
缺點： "Between continental flight need more movies, in my perspective"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
缺點： "Great value ,excellent and friendly service."
優點： "Accomodating the cew"
優點： "Got me there and back on time!"
缺點： "Could've had a larger movie selection"
優點： "good service"
缺點： "Seats a little cramped"
優點： "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
缺點： "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
優點： "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
缺點： "Eveything was seamless for a novice"
缺點： "They need to offer more water on the flight. Had to keep asking."
缺點： "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
優點： "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
優點： "Smooth boarding"
缺點： "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
優點： "쾌적하고 승무원 서비스는 좋음"
缺點： "식사가 맛과질이 떨어진다 정성이없이.."
優點： "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
優點： "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
優點： "Everyone is so helpful and when I have questions anyone is ready to answer."
優點： "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
缺點： "I don't like their policy of closing all the blinds when it is daylight outside."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Great food and service and comfortable seats"
優點： "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
缺點： "I would have appreciated more movie options and TV show options on the entertainment monitor."
優點： "The flight attendants are great and very helpful"
優點： "Nice service"
缺點： "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
優點： "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
缺點： "No legitimate complaints."
優點： "upgrade the food quality"
缺點： "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
優點： "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
缺點： "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
缺點： "Their movie offering is a bit limited."
優點： "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
缺點： "We had absolutely no complaints. Many thanks."
優點： "Excellent service and comfort, from start to finish"
優點： "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
優點： "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
缺點： "They didn't have my vegetarian meal that I ordered so was pretty hungry."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Good food...good service.."
優點： "Nice bibimbap"
缺點： "Boarding staffs at Tan Son Nhat Airport"
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "Great food and friendly flight attendants"
優點： "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
缺點： "food. antertaiment"
Everything is great, food, crew, seat(roomie than other airlines). I will fly Japan airlines from now on
Service was excellent. Flight attendants were continuously in the aisle offering service.
Everything is so perfect!
Inside the airplane is hot.
It was perfect. Thank you so much!
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Good crews."
缺點： "Space seats."
優點： "The crews were very kind and helpful."
缺點： "Check in and apps stuck in 80'"
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
優點： "Nice seats. Ample leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
優點： "Staff are the best of all airlines I have been in."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Great service Timely departure and arrival. JAL is really punctual"
優點： "Quick efficient boarding. Smooth flight."
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "Service is great."
缺點： "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
優點： "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
缺點： "Great airline great service. Haihly recommended"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Amazing customer service, flight attendants could not be more welcoming."
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Flight was delayed three hours due to an avoidable staffing issue. Cabin was a million degrees for the entire flight. Flight attendant was surly. Not the best Delta experience ever.
Expected turbulence but captain navigated the flight expertly around the storm and got us to final destination early. The crew is always so friendly, great experience.
Plane (B757) was a little old, but loved the layout with bathroom up front for First.Class. Seats need updating, but overall very good .
Changes in flight schedule times could be improved
Great flight attendants. Super smooth & beautiful flight.
The constant droning on and on about masks is tiring. STOP!
Ross, the flight attendant. Won't fly another w his working it.
The flight was delayed for over an hour while they tried to find a crew for the flight. The flight crew that eventually showed up were friendly and did a good job. However, getting in at 1:00AM meant that the airport was mostly closed when we arrived.
缺點： "It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better"
優點： "Crew is amazing!"
缺點： "The Plane!"
優點： "The crew was amazing and seats were comfortable"
優點： "Crew was awesome"
缺點： "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
優點： "Flight attendant Bret wen out of his way to help us locate a lost pillow."
缺點： "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
優點： "Excellent cabin crew!"
缺點： "Boarding on time and announcing changes to the bowrding schedule instead of leaving customers guessing."
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "Crew superb"
缺點： "Better food at a homeless shelter..ugh.."
優點： "2: 1/2 delay"
缺點： "They put us on the plane after waiting 11/2 hours, we all had to deplane as the mechanical problems were not done correctly. We waited another hour to correct before leaving. The gate agent was able to get me on a later connecting flight to Charleston. That was a positive."
優點： "chwcking in was very easy."
缺點： "No in board beverages. On flight from RDU to PHL beverages were served."
優點： "Friendly crew and on time flight"
優點： "Friendly, leg room, on time."
優點： "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
優點： "The flight was good, Boarding was smooth and fast"
缺點： "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
優點： "The flight crew was so polite and willing to help."
缺點： "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
缺點： "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
優點： "Empty seats, room to spread out"
缺點： "App did not work for entertainment."
優點： "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
優點： "Very comfortable"
缺點： "Nothing, besides the flight was slightly delayed but not by long"
缺點： "Coffee is terrible! Get some medium roast for coffee aficionados. Not everyone has the American taste in coffee for a dark roast."
優點： "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
優點： "The fact that there were no snakes on this plane :-)"
缺點： "Same issue... there were no snakes on the plane :-/"
優點： "Fast and very friendly staff."
優點： "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
缺點： "You charge me twice. Call me 416 888 4387"
缺點： "I froze on the way to Las Vegas and there weren't enough blankets."
優點： "The turkey sabdwhich was tasty. Good movies."
缺點： "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
優點： "everything on schedule; courteous staff and great pilots"
缺點： "everything was very ordinary so cannot complain"
優點： "Efficient and on time."
缺點： "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
優點： "Very friendly flight attendants. The plane was full but the attendants were excellent."
優點： "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
缺點： "Boarding is chaos. There's got to be a more efficient way than zones."
優點： "Excellent service and on-time"
缺點： "Baggage charge"
優點： "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
缺點： "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
優點： "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
優點： "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
優點： "Crew were friendly, half full flight was nice to have room"
優點： "Frontline staff were nice."
缺點： "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
缺點： "Wifi on klm"
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Professional crew. Good simple check in."
缺點： "All of the less than good, obvious!"
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Crew was nice and pleasant"
缺點： "Flight very late"
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
缺點： "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
缺點： "Late departure. Rush to connect."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "Good for both."
缺點： "Bigger seats."
優點： "The crew"
缺點： "Seat comfort"
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "Flying with KLM is a pleasure"
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "Everything. A truly faultless experience!"
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "Dutch sub titels would be nice."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
There was no in flight entertainment or snacks for passengers. All other aspects were good.
At the end of the flight we had to listen to an extended infomercial for the American Airlines credit card — this went on no less than 7 minutes for the first installment, followed by another addition of another 3-5 minutes or so. There’s no reason to do this. Also, this was a 7-hour flight across the Pacific and no food was offered for sale in coach — sorry, but this is riduculous, not even an option to buy a sandwich?
Short flight from Houston to DFW. And apparently no InFlight entertainment nor working charging outlet either. Oh well, not too bad as it’s a short trip.
I finally saw and received assistance that should have been there in London.
Should offer some snack selection beyond a small bag of pretzels.
Flight delayed, originally flight was yesterday which was delayed so missed connecting flight…had difficult time rebooking
Dealing with customer service was a terrible experience. Our flight was changed by the computer system to a different flight a full day later, and we were given no option to change it. It took us a full 6 hours of waiting before we could actually talk to a human on the phone to help us get it fixed. Then we had to talk to customer service at the airport as well which was a 90 minute wait. The employees were wonderful and helpful when we talked to them, but the wait time was unacceptable.
I have American Airlines Gold member but I do not think they care for it. No priority boarding, nothing. I felt like I should have gone many other flights which were lot cheaper than it.
缺點： "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"
優點： "Great service and comfortable; well sanitized."
缺點： "TV screens for movies and shows."
優點： "Nothing at all"
缺點： "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
優點： "45 minutes late departure"
優點： "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
缺點： "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
優點： "Movie selection was good"
缺點： "Fortunately I ate breakfast before getting on because I was only offered two stale cookies on board"
優點： "The coffee was hot?"
缺點： "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
優點： "it was fine."
缺點： "annoying to be forced to check our carry ons when there is clearly still room in the overhead bins."
優點： "On-time departure and arrival, friendly ground staff and flight attendant"
優點： "Nice crew"
缺點： "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
缺點： "Flight was late but all of our domestic flights were. We had boarding groups but they let everyone on without an order"
缺點： "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
缺點： "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
缺點： "Ticket was never issued."
缺點： "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
缺點： "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
缺點： "Crew was incredibly unfriendly."
優點： "Kelly, our flight attendant was excellent"
優點： "The airline staff was SO kind and helpful. I'm an AA fan now!"
缺點： "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"
缺點： "American wins tge coach torture contest!"
優點： "Everything was very adequate, nothing special about this flight."
缺點： "Takeoff was delayed about 35 minutes just due to traffic on the runway. Out of all the flights on our international trip, the only issues we experienced were with American airports. You would think an issue like this would be readily solved by foreplanning, but instead we sat on the tarmac just waiting for our turn to take off. Some form of entertainment on the plane would've been nice. Or at least a place to charge electronics. Our bags arrived at our destination before we did, and although I immediately received a text alerting me to this fact, I was dismayed to find out they were in an entirely different terminal of the DFW airport. After 24 hours of travel and very little sleep, instead of just walking off the plane and retrieving our bags, our group of 20 weary souls had to first determine where our luggage was, catch a bus to a different terminal ( because of the size of our group we couldn't all fit on the first bus, so had to wait for the second bus), and then track down our bags. American Airlines did absolutely nothing to help make this experience any easier for us. Five of our party were in wheelchairs due to various levels of exhaustion or ailment, and all we were told is "I'm sorry but there's nothing we can do." This little adventure delayed us about an hour."
缺點： "Your airline charges a significant amount for what is to be an upgraded seating experience. What a huge disappointment. Same number of seats as basic economy, same seat size as basic economy, no separation of any sort for the rest of economy main cabin. Will never fly American international again."
優點： "I am not comfortable flying so for me, flying makes me nervous"
優點： "New plane, all kinds of entertainment choices including new movies, great flight crew, smooth flight."
缺點： "American check in software was down when we got to the airport. Created a very large line. Did not delay boarding, even though passengers still had to go through customs before reaching the departure gates. Had a bit of jog to make sure I was able to get on the plane."
缺點： "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
缺點： "American Airlines does not care about its customers."
缺點： "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
缺點： "Food was nasty and they didn't have a non dairy option"
缺點： "Delayed almost 3 hours."
優點： "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
優點： "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
缺點： "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."