優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "Everything. I always enjoy my flights with JAL."
優點： "The crews were very kind and helpful."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Good service. Flight went off without a problem."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "服務 電影 雪糕"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Awefull I did get to use my ticket"
缺點： "Japan could have helped me change my name in my reservation to match my passport"
優點： "Excellent entertainment and the crews attention made me fell welcomed."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
缺點： "There was no vegetarian option for food."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
缺點： "Leg room"
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "leg space was better than with other companies"
優點： "The service on this flight was excellent.First class service in the economy section."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Food was quite good."
缺點： "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "Everything, from booking till landing"
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."