Scoot airlines services and communication services were at rock bottom level.
Food options were limited and were not good portions
Crew were too focused on being efficient and forgot how to relax and be nice. They march up and down, bark out commands at people but say "please" and "thank you". Words don't make up for the tone and the way they do things.
The food could of been better
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
缺點： "A comfort kit on a ultra long haul flight goes a long way"
優點： "Overall, the staff was amazing, so as the food and cleanliness"
缺點： "The space between the seats in economic seat"
優點： "Nothing special."
缺點： "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
缺點： "The seat covers looked worn and dirty. Needs an upgrade."
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
優點： "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
缺點： "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
優點： "Good boarding, good arrival gate"
缺點： "Old plane, entertainment system is very old and screen bad"
優點： "Seat was very comfortable, crew was very nice,"
缺點： "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
缺點： "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Five Star Singapore Service on board the aircraft."
優點： "Excellent customer service, helpful staff"
缺點： "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
缺點： "Cabin little bit cold"
優點： "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
缺點： "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
缺點： "Little or no room in Economy"
優點： "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
優點： "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
缺點： "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
優點： "Entertainment excellent, cabin crew superb"
優點： "It was good"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Modern Aircraft , good seat ,Crew friendliness"
優點： "Service is the best among the airlines I’ve ever taken"
缺點： "Never ever get free upgrade"
優點： "friendly staff top Service top Inflight"
缺點： "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
缺點： "Seats were bit hard without proper head rest.entertainment kiosk was not working."
缺點： "Kids playing and out of control and the flight attendants wouldn't do anything."
優點： "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
缺點： "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
優點： "Not much turbulence"
優點： "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
優點： "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
缺點： "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
優點： "The food is good. The service is excellent, always smiling and attentive."
缺點： "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
缺點： "Old planes and screens."
優點： "The crew was very kind and helpful."
缺點： "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
優點： "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
缺點： "I didn't care much for the meals, but my husband loved them."
優點： "Everything is excellent!"
優點： "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
優點： "For as long 14 hour journey they sure make it comfortable."
優點： "In-flight Entertainment. Orderly & on-time boarding."
缺點： "Food selection was limited given we were traveling Economy class."
優點： "Arrival in Canberra was excellent."
缺點： "Horrendously uncomfortable business-class seat for a redeye flight."
Crew kept on discussing about their holiday plans and places they visited not realizing that they are loud as they were talking across each side.
I will sue the Emirates airlines and Dubai airport definitely won’t do any connections in this airport and won’t use this airlines again No clue about professionalism, attitude problems, no communication skills , no languages speakers
My family took 3 tickets . Then we got 3 separate tickets . It is not fair for family sitting in different seat.
The ewr Athens Dubai plane did not have USB ports
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
優點： "Crew was efficient and kept a busy flight organized."
優點： "cheuk in 快！吾使等太耐！"
優點： "Every thing"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Service was excellent"
缺點： "Veg food needs to be improved in ROME-DUBAI Sector."
優點： "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
優點： "Nothing ."
缺點： "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
優點： "It wasn’t a full flight."
缺點： "The crew were too busy in their own world and attention during service was poor."
缺點： "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
缺點： "Not able to select seats during online checkin free of cost."
缺點： "No food choices Food is bad No differentiation from other airlines Level was better years ago"
優點： "Good facilities, food and entertaniment. Seat comfort not so good."
優點： "Service was some what better than in the business class."
缺點： "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
優點： "Smooth ride. Great food."
缺點： "Slow boarding started later than expected"
優點： "The food was good and the service was great. I also had a great seat in the front row."
缺點： "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
優點： "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
缺點： "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
優點： "Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates"
缺點： "I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great."
優點： "Attention to detail all the way"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The inflight crew was helpful, kind and efficient"
缺點： "Seat head cushion is not comfortable for short prople"
缺點： "it was late and it was not informed until we all sat."
優點： "Pleasant n Polite crew, good service"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
缺點： "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
優點： "Services and schedule and on time departures and arrivals."
優點： "Everything was on point."
優點： "Overall was good"
缺點： "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
優點： "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
缺點： "On the whole everything was acceptable."
優點： "First flying Emirates, non stop from NY to Athens, everything was very good."
優點： "I love Boeing 777s."
優點： "Everything else was good besides the below content."
缺點： "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
優點： "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
The cabin was a bit warm. I was hope my next flight the cabin is a bit cooler.
缺點： "Not hung; great flight, great service"
優點： "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
缺點： "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
優點： "Crew was really helpful."
缺點： "There could be a vegeterian food option."
優點： "Good service"
缺點： "Update new movie"
優點： "Nice crew"
優點： "Amazing crew and delicious food."
缺點： "Of course seats could me more comfortable"
優點： "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
缺點： "The airline's on time record has got to improve. Period."
優點： "The crew was ok."
缺點： "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."
優點： "Crew was very friendly and accommodating, even on a short flight. Food was also great."
缺點： "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
優點： "I love how they give importance to parents traveling with little kids."
缺點： "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
缺點： "Big delay for more than one hour."
優點： "Flight details"
缺點： "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
優點： "The service crew was outstanding! A 380 ergonomics were good, the blanket and kit were great I really liked the layout, I could work efficiently on the flight back"
缺點： "Wine selection not to my taste. need thicker pillow"
優點： "I love the friendly service of the crew and how they always bend over backwards for u all the time."
缺點： "Needs more cushion on the seats."
優點： "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
缺點： "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
缺點： "when they leave laugage in korea and they deliver within 2 days"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "Delaying without notice and luggage lost"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Flight crew were very attentive to our needs and made it sure we were comfortable and well serviced all the duration of the flight. Flight attendants were explaining we had to land back and that reassured us and it was a smooth transfer."
缺點： "The flight was delayed again then we were flying for almost 3 hours until we had to land back to incheon due technical difficulties. I understand these things happen but for a passenger who had to start with a delayed flight, followed by another delayed connecting flight then had to be in the air for almost 3 hours just to have to land back wait for to change aircraft It was too much and felt Like a complete waste of time. I do commend the crew for tending to us."
優點： "The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch."
缺點： "The size of the seats. Not much room for someone 6'2 225lbs"
優點： "The flight attenants beautifull"
缺點： "English subtitles for movie collections"
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
缺點： "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Crew was kind"
缺點： "Seats were uncomfortable, entertainment was broken, food was bad."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
缺點： "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
缺點： "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."
優點： "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
缺點： "Delayed Flight but it's ok. My connection flight at night time anyway."
優點： "I liked the flight attendants, and speediness of the flight after we took off. The seats were older but comfortable."
缺點： "Two sets of crying babies in front row seats didn't help things."
優點： "Spacious room leg."
缺點： "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
優點： "The crews"
缺點： "Seats were very uncomfortable."
缺點： "Seemed like no air conditioning -- very hot the whole trip. Food was very poor -- glad we ate prior."
優點： "Flight attendants were awesome. Much better than US."
優點： "Staff was so kind and flight was on time."
缺點： "I wish there was a USB jack for my devices."
優點： "A good services and food selections"
缺點： "The flight was late more 2 hours. The beverage didn't deliver usually and enough."
缺點： "No vegetarian food."
優點： "Flight crew was excellent, they were very attentive. My wife accidentally hit the call button and a stewardess came running over. Food was good and we got two options. which were good. I would definitely fly Asiana Airlines again."
缺點： "The plane was an older 747 and so everything is a dated. My main complaint is not with the airline, but we booked using airline.com. In doing so, we were unable to pick our seats even though we booked seven months in advance."
優點： "The food and drinks were up to par but not great Convenient arrival/departure times.."
缺點： "Service is hit or miss. Stewardess manners can be favoritist and downright rude/bossy at times. My flights years ago were great, now I would not look for anything special from this company"
優點： "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
優點： "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
缺點： "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
缺點： "I wish there was air conditioning. It was very warm ok the plane."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
缺點： "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
缺點： "flight always late as usual"
優點： "Crew was amazing and diligent !"
缺點： "Food could have been better with some more options available onboard!"
缺點： "Delays on both flights . Baggage in Dulles took well over 4o mins ... terrible"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
缺點： "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
缺點： "Would be amazing to have a little more room in the economy seats!"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
缺點： "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."
優點： "The Stewardesses were polite"
優點： "The flight attendants were professional and attentive."
優點： "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "The crew was very friendly for a change"
缺點： "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
優點： "CREW AND PLANE"
優點： "Able to sleep. Arrived safely."
缺點： "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
優點： "The crew members treated me well."
缺點： "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
優點： "I typically like Cathay."
缺點： "Missed my flight from SLC to LAX due to Alaskan Airlines being unable to print my boarding pass in time."
缺點： "Limited help in assisting passengers who missed the connection"
優點： "Great crew. Super friendly."
優點： "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
缺點： "1-hour delay due to inclement weather"
缺點： "Very poor job . I had bad experiences."
優點： "The crew was attentive"
優點： "CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE"
缺點： "NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE."
優點： "Crew and service was wonderful even on a shorter flight"
優點： "Service, food, comfort, entertainment."
缺點： "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
缺點： "The entertainment system is old, not easy to use, and lacks features."
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "Comfort Entertainment Friendly Staff"
優點： "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
缺點： "Same problem as the first segment (see above)"
優點： "Every thing. Food travel and crew"
優點： "Easy and intime boarding"
缺點： "Need to include sea food in your menu"
缺點： "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
缺點： "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
缺點： "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
缺點： "Food was dried out and tasteless"
優點： "food, large touch screen..."
缺點： "No individual air vents to control temperature"
缺點： "The layover was too long."
優點： "Service was amazing! Highly recommend."
優點： "Food, entertainment, crew were all great"
缺點： "Very cold in cabin"
優點： "Overall it was a smooth flight except for few minor issues."
缺點： "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
優點： "The seats had a decent amount of leg room."
缺點： "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
優點： "Friendly Cabin crew Entertainment was above average."
缺點： "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
缺點： "to hot, very hot!!!"
缺點： "Update your multimedia for entertainment"
優點： "Great customer service and food!"
缺點： "Nothing. They were great!!"
優點： "the food is great, very good multimedia system"
缺點： "Check in late, rude staff, bad food"
優點： "Crew were very nice and professional."
缺點： "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
優點： "Wonderful food and service and movies."
缺點： "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
優點： "I liked the service and the food."
缺點： "It could have been on time flight."
缺點： "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "crew members"
缺點： "late hours"
優點： "Down to earth staff Great food Helpful staff"
缺點： "Entertainment system"
優點： "Great service, wonderful food served with a smile always, reminded me of the service KLM used to have years ago, hot napkin, tasty food and small suprises, wine, drinks, and even a real fresh squeezed orange juice! the only not great, was the seat, narrow and not very confortable"