缺點： "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
缺點： "Although the plane used old, the ride itself was comfortable, bathrooms are clean, food was awesome!!!"
缺點： "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
優點： "Crew was really helpful."
缺點： "There could be a vegeterian food option."
優點： "Crew was friendly and seats were comfortable."
缺點： "The food could have been better. The entertainment center was also somewhat outdated."
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "Crew was amazing and helpful"
優點： "lots of legroom. courteous staff. bathroom is clean"
缺點： "everything is excellent"
優點： "Great services. Seats are good."
缺點： "The queue to board was a little trying."
優點： "Comfort flight with good entertainment, food and service."
缺點： "Flight attendants need to assume travellers do not know Korean."
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
缺點： "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
優點： "Ground staff in Korea and Philippines is helpful."
缺點： "Delayed flight which cause us to missed our succeeding flights."
優點： "The staff were very at tentative and helpful. There was enough leg room and I was able to sleep comfortably."
缺點： "It was difficult to do any pre-boarding checkin via the app."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "Service of the airline crew"
缺點： "Food & not enough movies"
優點： "Legroom was spacious"
優點： "Impressed with the airline as a whole. I would fly Asiana again."
缺點： "Twelve hours is tough on the body. Seat cushions were a little thin."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "The comfort of seats and leg room. Professional staff, excellent cuisine."
優點： "Facial mask pack service"
優點： "Not much. Plane was almost on time."
缺點： "Disgusting food, old plane with terrible seatback screens as well as movie selection."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
缺點： "Delaying without notice and luggage lost"
優點： "Newest Airline A380 Friendly, kindly crew"
優點： "The flight from Seoul to Los Angeles was less than 10 hours. Asiana crew professionalism and courtesy are always excellent."
缺點： "The long layover in Seoul-Incheon airport."
優點： "Very good service."
缺點： "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
優點： "I like how I asked for an aisle seat and it was given to me without hesitation."
缺點： "No complaints."
缺點： "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
優點： "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
缺點： "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
優點： "good service."
缺點： "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
優點： "They got the special meals right & most flight attendants were efficient."
缺點： "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
缺點： "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
優點： "Crew was very helpful"
優點： "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
缺點： "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
優點： "The staff are nice and friendly and courteous. Food is pretty good too."
優點： "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
缺點： "Delayed Flight but it's ok. My connection flight at night time anyway."
優點： "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
缺點： "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
優點： "Overall great treatment and comfort."
缺點： "Might just be me but the staff were a little off coming in their responses and cut me off quickly when trying to answer their questions, but I understandtheyhave a lot of people to deal with."
缺點： "No good Korean movies to watch."
優點： "the service was amazing and the stewardesses so very attentive and polite / this was perhaps the airline with the best service i have ever had in economy class // i also like experiencing the very authenic korean food that was a choice at each meal //"
缺點： "the films and tv shows were a bit limited in selection but varied enough and were of good enough quality that i found myself kept entertained during the long flight /"
優點： "i like the cabin crew"
缺點： "I didnt like the that there is less leg space in the flight"
優點： "I was given a great seat and the staff were thoughtful and kind"
優點： "they to change the movie selection going to and from food was just okay Service was excellent No problems experienced"
優點： "On my long-haul flight from Seoul to JFK - the middle seat in my row was empty, the seats were much more spacious than Cathay Pacific, and I appreciated how there wasn't a 10 minute promotional video before watching every movie/TV show as with other airlines. I am very satisfied with this airline overall!"
優點： "Flight attendants are great. always trying to help , with a smile while doing so."
缺點： "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
優點： "Service is good."
缺點： "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
優點： "The staff were excellent and very kind and attentive."
缺點： "In flight headphones were way too big"