Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
Short flight with minimal services. I have no complaints. The staff were very, very good.
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
There were about 20 people on the flight. It was like getting business-class service from the crew.
缺點： "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
優點： "The crew was great and entering and exiting the plane was quick."
缺點： "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crews were very kind and helpful."
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
優點： "The food the service and flight was great"
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Once again the service from the flight attendants was perfect."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
缺點： "The meal and dessert were served at the same time. Too much food all at once."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "The main entree was excellent."
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
缺點： "2nd meal, some sort of a rice seafood mixture"
優點： "Very spacious and comfortable, modern plane"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "Crew, food, entertainment"
缺點： "More movies to choose from. Food."
優點： "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Seats are comfy"
缺點： "Food is the worst out of many other airlines"
優點： "The crew was friendly and the food was excellent."
缺點： "Cannot think of anything"
缺點： "Airline on strike. So no flight"
缺點： "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
缺點： "A better selection of movies and a bit more legroom."
優點： "Awesome crew and great service"
優點： "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
缺點： "Look above"
優點： "Great friendly flight attendants."
缺點： "Nothing I can think of."
優點： "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
缺點： "No complaints."
優點： "I like everything five stars rating."
優點： "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
優點： "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
優點： "Leg space was adequate---not cramped. Friendly crew members."
缺點： "Would have liked more choices for movies/TV."
優點： "Courteous crew ever, food was good, service was excellent. On time departure."
優點： "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
缺點： "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
優點： "On time, great crew"
優點： "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
缺點： "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."
優點： "Newer interior and entertainment as it appeared."
缺點： "Service not as attentative compare to other airlines."
優點： "Everything was Hello Kitty. I didn’t expect that but I loved it"
優點： "I liked their services the most. All staff and crew were very courteous."
缺點： "Delay for 1 and half hour"
優點： "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
缺點： "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
優點： "Lots of helpful staff who spoke English."
優點： "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
缺點： "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
優點： "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
優點： "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
缺點： "The food did not agree with me but that was the only bad thing."
We were excited to take Turkish airline yet we were a bit disappointed by their food, seats were very small & the flight changed two weeks before the trip at a much later time. We have two little kids and we’re supposed to get to Tirana at 1:30pm but we didn’t get there until 12:30am which was way too late for our little kids. Same thing with our trip back, initially our flight was at 9:30am and it was changed last minute to 6am which means we need to get up at 3am to get to the airport 2 hours before. Not cool especially having to travel with two kids. Will not fly with this airline again.
優點： "Lady “Setora” at the check-in was amazing. Very nice, kind and helpful person."
缺點： "Food service .. we where very hungry and thirsty during the flight. They barely give you some snacks ."
缺點： "This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline"
缺點： "No coffee no tea. Disgusting."
優點： "Some of the crew were amazing and some were grouchy and not very helpful"
優點： "The boarding, comfort and crew were excellent. Everything is very organized and professional."
缺點： "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
優點： "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
缺點： "The crew should have been there with the passengers"
優點： "The food was amazing and the crew was great!"
缺點： "Boarding seemed a bit unorganized."
優點： "Everything with the airline was just fine. I’m overall very happy with the flight."
缺點： "The only thing that really made the flight not so pleasant were the really bad smelling passengers on board. People, please, take a shower before boarding on a passenger flight."
優點： "The crew are very nice and the service is really good."
缺點： "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."
缺點： "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
優點： "Food on the second leg ( Istanbul to Delhi ) of the journey was good."
缺點： "Poor Boarding In Chicago, no lines were formed to let people board in an organized fashion. Insufficien/inappropriate food ( BEEF Prevented choices ) - Eliminate beef from your food choices. Many people like me can eat Non vegetarian meals like chicken, fish , EXCEPT BEEF Ran out of the Salmon fish dish. I was given a snacking cheese sandwich instead! This would not have happened if you had selected other than a beef dish! Cramped seating. The airlines greed shows in picking out the seat placement design. The plane had extremely limited knee room. I'm five foot five inches tall and my knees were almost touching the seat in front."
優點： "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
缺點： "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
優點： "In flight entertainment system and food. Courteous crew."
缺點： "That they destroyed one of our suitcases"
優點： "The staff is very accommodating and the meals served on board were good."
優點： "big screens, big movie selection, nice drink options, good menu"
缺點： "very small seats! hot on plane, with no optional vents, flight staff did not respond to multiple call button requests"
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
缺點： "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
缺點： "Boarding took a longer time than normal"
優點： "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
優點： "Easy check in"
缺點： "Please include sea food in your menu"
缺點： "Very limited selection of movies."
優點： "Good personal movie choices"
缺點： "Taking a bus to plane"
優點： "The staff was nice & the food was pretty good for airline food. Good movie & entertainment selection. The usb charger at each seat was extremely convenient & helpful. The provided slippers, socks, lip balm, tooth brush, tooth paste & sleep mask were a very nice touch."
缺點： "The plane was extremely hot upon boarding & stayed that way for quite some time. People in our group thought they might pass out from the extreme heat. Once it cooled down, it was much more comfortable & bearable. Wish they offered more food items for those allergic to dairy/gluten."
優點： "Flight was on time, flight attendants were great, food was good, flight was comfortable."
缺點： "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
優點： "The service, food, convenience of a direct flight to Istanbul"
缺點： "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
優點： "Food was relatively good."
缺點： "They lost one of our bags."
優點： "Best flight crews and food I know of"
缺點： "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
優點： "Great experience for my first international flight."
優點： "The food and service were great."
缺點： "Seats were a bit tight"
優點： "There is nothing bad that I can say about the trip. From the hot towels to refresh yourself to the friendly crew to the food. The entertainment choices were good and easy to use. I would defiantly fly with them again."
優點： "crew was very very nice!"
缺點： "not enough leg room"
優點： "The food and comfortable plane and nice staff"
優點： "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
缺點： "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"
優點： "Everything was perfect"
優點： "Thats awesome"
缺點： "All personel it was good."
優點： "I have traveled a lot during my life. The flight crew on this flight was the best I have ever seen."
優點： "Nothing whatsoever."
缺點： "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
優點： "Crew is great, Food is good. Overall experience is excellent. Recommend 100% ."
優點： "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
缺點： "Coach seats provide minimal leg room, and even less when seats are reclined."
The flight attendant was really solid, concerned and considerate… went out of his way to find what wasn’t even offered. Just phenomenal!
優點： "I arrived at my destination safely."
缺點： "Attentiveness of the stewardesses: I had to repeatedly ask for things over and over Stewardess manners: when I gently and lightly touched the stewardess elbow as she was passing by and was seated while in air to make a request she looked at me like how dare you touch me like she was appalled."
缺點： "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
優點： "Crew was awesome! Service was quick!"
缺點： "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
缺點： "Less legroom than other airlines but have never flown to South America before"
優點： "Predictably late."
缺點： "Be on time."
優點： "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
缺點： "More leg room and seat width. I don’t like having other passengers pressed against me."
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "The seat was very comfortable even as a basic seating and the entertainment options were great."
缺點： "The voice from the pilot was very loud and would be too much if I had my headphones on."
優點： "Entertainment on short flights is a nice surprise"
缺點： "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
優點： "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
缺點： "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
缺點： "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
缺點： "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
優點： "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
缺點： "No leg rest"
缺點： "At least one hour late"
優點： "Quick flight"
缺點： "Not much space for Carry ons. Much smaller than most aircrafts"
優點： "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
優點： "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
缺點： "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
缺點： "My flight was two hours late."
優點： "The crew at the airport was very courteous and helpful."
缺點： "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
優點： "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
缺點： "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
優點： "How nice and gentle they were."
缺點： "Long waiting lines."
優點： "Flight went off pretty well. On time no complaints."
缺點： "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
優點： "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
缺點： "To pay for food and a drink!! Please bring them back!!"
優點： "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
優點： "Very pleasant customer service, excellent bag delivery service."
優點： "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
優點： "I enjoyed the movie, all else was good"
缺點： "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
優點： "Free entertainment of new and older movies, free meals (although still typical airline food"
缺點： "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
優點： "Clean and good size sears"
缺點： "Slow boarding, crew tires and it showed, pretzels no nuts,"
缺點： "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
缺點： "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
優點： "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
優點： "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
缺點： "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
優點： "The flight was delayed, and delayed again, and finally delayed to 18 hours after original takeoff time. I was rebooked on a flight for the following after, and that flight has been delayed twice so far. Never again will I fly Delta."
缺點： "That I never made it to my destination"
優點： "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
缺點： "Very tightly packed; minimal comfort for the flight."
優點： "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
優點： "Crew was quick and nice."
缺點： "Not many options for food."
優點： "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
缺點： "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
缺點： "Everything was great"
缺點： "That I missed my son graduating from the Air Force"
優點： "Friendly crew, on time"
優點： "Delta flight attendants were much more pleasant and friendly than any other airlines. They made my red-eye flight comfortable."
缺點： "Trying to board was a mess. It was disorganised and inefficient."
優點： "everthing went well"
優點： "The flight attendants were excellent! Very attentive to passenger needs and wants"
缺點： "The seats are just economy seats with the middle seat left open"
優點： "exit row - good leg room; new storage compartment was good."
缺點： "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
優點： "The crew was nice"
缺點： "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Swift clean friendly on time
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
優點： "Very nice airplane and pleasant crew"
缺點： "It's KLM. What else do you need to know."
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "Crew was ok."
缺點： "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "Crew was fantastic."
缺點： "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was good"
優點： "Friendly and efficient crew. Flights were on time if not even early."
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
缺點： "They stole my money"
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
缺點： "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed that the flight didn't have wifi / USB):"
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
優點： "Overall very nice flight, even comes with free drink and snack"
缺點： "I slept didn't have snack offered and no entertainment"
缺點： "I missed my flight because of MU"
優點： "On time."
缺點： "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
優點： "Food was relatively good"
缺點： "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
優點： "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
缺點： "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."