優點： "ABSOLUTELY NOTHING"
缺點： "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
缺點： "Good trip"
優點： "Crew did the best they could with the situation"
缺點： "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
缺點： "Everything was fine"
缺點： "Offered entertainment"
優點： "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
缺點： "The usual, roomier seats, on time"
優點： "On time with easy boarding and very helpful staff."
優點： "Crew was great"
缺點： "boarding could have been better. the plane was half empty and the lady at the gate took my bag and let others bigger on the plane. I just thought she could have use a little better judgement. It was fine on all the other flights and within the guidelines. And there was lot of overhead space"
優點： "Premium economy was roomy and appreciate the included cocktails."
缺點： "The flight was delayed."
缺點： "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
優點： "Entertainment was good, meals were served, flight was on time."
優點： "Service was poor and unconcerned about comfort or needs."
缺點： "The flight staff did not appear to want to do their job."
優點： "Even the food was decent (granted, I flew in 1st,so at least there was food)."
缺點： "Power outlet cover was busted. But it worked."
優點： "Nice leg room in exit row"
缺點： "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
優點： "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
缺點： "Late cancellation. We still haven’t departed Dayton."
優點： "Informed in cell phone about flight delays."
缺點： "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
優點： "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
缺點： "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
優點： "Nothing to complain about!"
優點： "Nothing, they’re awful."
缺點： "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
優點： "Competent crew; flight arrived on time with my luggage."
缺點： "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
優點： "They announce in the local language."
優點： "Very clean. Friendly FA"
優點： "I had the best flight attendant I have ever had. I neglected to get get his name, but he was a young Hispanic male and was just great."
缺點： "Again, service members were not allowed to or at least asked to preboard."
缺點： "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."
優點： "Very punctual; courteous crew. Ver smooth ride"
缺點： "Nothing. It was excellent."
缺點： "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
優點： "Entertainment Captain Food"
缺點： "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
缺點： "The food had no taste and cold. The seats are not comfortable enough for a long trip."
優點： "Non stop flight & friendly crew"
缺點： "No foot rest & seats not too comfortable"
優點： "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
缺點： "One hour late"
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "Left on time, arrived early, God food, pleasant flight."
缺點： "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
優點： "Crew was good."
缺點： "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
優點： "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
缺點： "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
優點： "The flight was early morning so the plane was basically empty. And the flight was short due to short distance and tail winds. Crew is always friendly and helpful."
缺點： "Plane seats are EXTREMELY cramped. We were early but had to sit for 15 minutes waiting for the plane in our spot to leave."
優點： "Overall smooth flight."
缺點： "Little slow getting the plane loaded so it was late leaving the gate."
優點： "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
缺點： "There is nothing I can say negative."
缺點： "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
優點： "Polite crew"
缺點： "Flight delayed 15 min"
缺點： "When i checked in patricia the american airline hostess was very rude, and this is first class im talking about. She told me she couldnt find my booking and that which "internet site" did you use. Then she said my ticket was downgraded to economy class. I had to call american airline management to change my ticket. I have used Kayak for all my flights and i love your services and recomend them to all my friends."
優點： "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
缺點： "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
缺點： "They made us change gates 20 minutes before boarding. Crew was late because they were coming from another flight. Lost my baggage and when you call customer service, their system is either not working or you are on hold for ever."
缺點： "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
"There was no food or entertainment but there is no n/a option"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Flight convenients"
缺點： "Small plane .. I’m a y’all person.. warning when booking ticket"
優點： "I especially like the agent at the United Lounge in Denver who changed my flight to one that left 3 hours before my original flight. Also, she arranged for my checked bag from Dayton, OH to be transferred to the new flight. I was concerned by happy to get it in Denver - actually, it was one of the first luggage to arrive."
缺點： "All was well. Thanks."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
優點： "Met chief pilot at Wendy’s before flight. He was friendly and gave us confidence"
缺點： "The seats were too close together and very uncomfortable"
優點： "Smooth flight and landing."
缺點： "Too long for the hardness of the seats. Flight was endles."
缺點： "Make sure you have no more than2 checked bags"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
缺點： "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
缺點： "I think if you over 6”7 you should not be charged for an exit row on commuter planes"
缺點： "I purchased my ticket in March with seating assigned to me and then when I travel from Chicago to San Jose my seating was changed and I had to sit back in the 22nd row now I walk with a cane and so this is very was very painful for me, my itinerary said that my seating was row seven for the whole trip but when I got ready to fly home from Chicago to San Jose to- day ,so I was very uncomfortable. I did not know my seating had been changed."
優點： "Great crew. Liked pretzels"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I ultimately arrived at my final destination on the same day that I left, and 12 hours later instead of 36 hours later that it was looking like it'd be at the time. Crew at the gate and on the plane were wonderful. Personnel at the airport were also wonderful aside from the fact that I couldn't seem to get on the official standby list until my mother-in-law got me on by talking to personnel at a completely different airport."
缺點： "Flight was diverted due to weather and subsequently was cancelled and rebooking was a disaster. Lines and phone hold times for rebooking took an hour each time I stood in line, which was four times.Thankfully, I was on standby for this same-day flight and was able to arrive at my destination 12 hours later than planned instead of 36 hours later than planned."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Didn't go because of high winds in Newark"
缺點： "Having to come home and try it again today"
缺點： "I was delayed each direction :/"
優點： "Nothing really stood out to me."
缺點： "Sitting on the tarmac for 30 minutes. The flight attendants didn't encourage those with connections to get let off first."
優點： "I checked in online and got free TSA precheck so I didn't have to unload my bags or take off my shoes. Everything went really fast, and I was back home to my family in no time!"
缺點： "There was no way of knowing if my baggage was in the claim area as several flights were unloaded onto one belt at a time."
優點： "Food voucher"
缺點： "Flight was delayed approx 7-8 times, 7.5 hrs. I arrived at 7:15 am for a 9:20am flight to find that it was delayed. Wasn't notified before leaving home of delay. Was given a 2 food vouchers but very late, 30 mins before boarding time. Paid for two meals already by then. My Friday to Monday trip to see my family was shortened by almost a day. I hadn’t seen them for 3 years. Don't know when I'll be able to see them next. Not happy..."
缺點： "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
優點： "All good"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "A little late taking off but was kept informed the whole time, crew/staff was friendly"
優點： "Movies on personal device"
缺點： "2+ hours late to depart with no explanation. Multiple delay messages from United ranging from 59 minutes late to 2 hours 10 minutes late often within minutes of each other. Poor service, crowded, and very uncomfortable."
優點： "The people all the way through, the equipment seems to be getting dated."
缺點： "Terminals were too far for my connection to toronto."
優點： "Crew was very polite."
缺點： "Lack of legroom"
優點： "Flight was smooth. Left on time. Everyone was pleasant."
缺點： "Seats are cramped. Could not understand flight attendants or captain when they spoke on the intercom. Sat in one of the last rows. Didn't get to us for drink service."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I made my travel arrangements and had plans after i had landed but had to cancel my plans due to having to get on a different flight and not landing til almost 9 pm"
缺點： "Having to change all my plans due to flight switch"
缺點： "Cabin air didn't work until we were in the air, it was easily iver 80 degrees nthere"
優點： "Got there on time but over sold so anxiety getting on for international flight...unnecessary!"
優點： "Pleasant help"
缺點： "Flying in general."
優點： "Everything went on schedule and our bulkhead seats were great. Flight was smooth and got in early."
缺點： "The person giving the announcements spoke so quickly and in a monotone way that it was difficult to understand her."
缺點： "Tardiness and heat"
優點： "It was a smaller plane but was roomier than the jet on the next leg of our trip!"
缺點： "Temperature in the plane was way too cold!!! I didn't rate entertainment higher because we didn't use it...we read our books."
優點： "Flight was on time and crew was pleasant and professional."
缺點： "Snack and drink selection was poor."
豁免更改費用。 搜尋 代頓（俄亥俄州）出發的彈性機票