優點： "Crew was good n seat could have been bigger."
缺點： "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."
缺點： "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
優點： "Very friendly and accommodating."
缺點： "tv screens on the back of seats"
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
優點： "Food was far better coming back than going there."
缺點： "No working USB to hook electronics up. What good is it to stream onboard content when on a 10H flight my phone dies in 4H... Stick to paper books next time."
優點： "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
缺點： "Gin availability"
優點： "Absolutely nothing. At least I made it to DC but what the f. They made us board late and then told us to inboard and blamed the weather when other planes where just leaving they couldn't tell us they didn't want to work anymore and then 6 hours after we were able to board. Really bad."
缺點： "They should have offered food vouchers instead of the bad junk food they offered which wasn't enough to feed all the passengers plus the supposedly delay because of the weather was low when you could see planes leaving every half an hour."
優點： "This was a quick flight - 39 mins I also got an upgrade too"
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
優點： "They weee calm dealing with angry passengers."
缺點： "Leave on time. Nearly 3 hours late. Horrible."
優點： "The crew seemed nice"
缺點： "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
優點： "Very attentive crew"
缺點： "Boarding gates"
優點： "Crew was friendly."
缺點： "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
優點： "On time with easy boarding and very helpful staff."
優點： "The crew was good given the challenges of a delayed flight"
缺點： "They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine."
優點： "Delayed and dropped off in the rain far from terminal still waiting for bags"
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
缺點： "There’s no headphones aboard for entertainment"
缺點： "The service from the check in desk to the stewardess"
缺點： "No food on the International flight from Kingston to Miami."
優點： "Everyone was helpful and fried. They did a real good job of moving people thru security fast. They processed like 150 people in line in about 10 minutes."
缺點： "We were delayed out of Chicago almost an hour because they had to scrape ice off the wings. I really stressed over possibly missing my layover. I ended up having to race to the it terminal in 10 minutes. I checked my bag because they said they were running out overhead space and then they went and put my bag on a LATER FLIGHT so I still don’t have my bag"
優點： "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
缺點： "Very limited food options."
缺點： "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
優點： "Good legroom on economy"
優點： "Comfort on board, entertainment system"
缺點： "Older plane than on the way to Paris, did not like so much the food (except main course)"
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Flight crew were very apologetic"
缺點： "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "Late cancellation. We still haven’t departed Dayton."
缺點： "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "Informed in cell phone about flight delays."
缺點： "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
缺點： "The food"
優點： "I needed special assistance due to limit of mobility and I have been refused assistance twice"
缺點： "On the top of that my luggage was damaged"
優點： "The staff were very friendly and helpful"
缺點： "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
優點： "The help on getting on the plane and the pleasant staff on the flight"
缺點： "The food"
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
缺點： "Flight was delayed by 90 minutes because the incflight mint flight was late"
優點： "All good, on time, crew was pleasant!"
缺點： "All good"
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
缺點： "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
優點： "Nothing, they’re awful."
缺點： "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
缺點： "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
優點： "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."